Hajj & Umrah Online

System Guide

Service: Issuing Pilgrim Cards

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About the service

Awqaf developed the Electronic Hajj Registration System after evaluating the difficulties, obstacles and positive aspects of the previous Hajj seasons. The system is aimed at creating a database of individuals wishing to perform Hajj rites as well as the data of participating Hajj contractors within the timeline defined by Awqaf. It also seeks to process all administrative, financial and medical procedures electronically in a quick and innovative manner, thus achieving a quantum leap in this arena. Furthermore, the initiative is aimed at offering all the services relating to this sector online and in accordance with the relevant rules and regulations in effect. This services goes through the following stages: 1. Registration in the electronic registration page (at accredited registration centres/ or through other means announced by Awqaf). 2. Sorting out and issuing work permit. 3. Hajj campaigns enter their programmes, services and prices in the system. 4. Pilgrims choose their preferred Hajj contractor through the Awqaf’s online service, and then complete administrative and financial procedures. 5. Medical check-up at the clinics accredited by health authorities in the UAE. 6. Transfer of pilgrims’ data to “Masar” electronic system, payment of fees, completion of required procedures and issuing Hajj permits

About the service

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1-Registration at accredited centres and receiving SMS with details.

2-Receiving SMS to complete remaining procedures.

6-Printing pilgrim card

3-Selecting contactor from the system within 15 days from approval.

4-Carrying out medical tests and taking vaccinations within 15 days from approval.

5- Sign contract with the selected operator and complete administrative and financial procedures.

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Approval will be notified by SMS. 3

Through Awqaf website, select one of the

accredited Hajj campaigns.

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Carry out medical test and take vaccines at one of the

accredited medical centres. 5

Printing card and handing it over to the pilgrim. 6

Visit one of Awqaf’s branches to register. Then you

will receive your reference number via SMS.

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Sorting out stage. 2

Service Process

1. Registration done using the Emirates ID card e-reader.

Applicant should personally submit copy of passport with

unified number page at one of the authorised centres.

Authorised Registration Centres

• Awqaf branches across the UAE.

• Tamm service centres in Western region.

• Tas’heel service centres affiliated with the Ministry of Human

Resource and Emiratisation.

• Branches and offices of the Islamic Affairs and Charitable

Activities Department in Dubai.

• Branches and offices of Sharjah Islamic Affairs Department.

• Offices of the accredited Hajj and Umrah contractors.

2. An SMS will be sent to applicant’s registered mobile number

including reference number to follow up the status of

application.

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Cont.. Service Process

Registering at one of Awqaf’s branches and receiving

reference number via SMS 1

Once the applicant has received SMS with approval, he/she will

be directed to select the preferred Hajj campaign.

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Cont.. Service Process

Receiving approval via SMS 3

At this stage, applications will sorted out based on several criteria

in order to ensure that all eligible applicants are approved. Status

of the application will be notified to applicants after the end of

registration period.

Sorting out stage. 2

1. After receiving the approval, visit Awqaf’s website

https://www.awqaf.gov.ae

2. Go to Our Services

3. From the list, click on Hajj & Umrah Services

4. Click on Issuing Pilgrim Card

5. Click on Start Service

6. You will be directed to the Hajj Registration System. Click on

Select campaign.

Selecting approved Hajj programme via Awqaf’s

website.

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Cont.. Service Process

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1. Enter your reference number or Emirates ID number and the

mobile number used for registration.

2. Click on Continue.

3. You will receive SMS with verification code that you will

need to enter in the next screen to continue.

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Cont.. Service Process

Selecting approved Hajj programme via Awqaf’s

website. 4

4. Select your preferred campaign by clicking on the picture. You

will then be directed to the page that includes all other details.

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Cont.. Service Process

Selecting approved Hajj programme via Awqaf’s

website. 4

5. Read all details related to the programme, then submit the

application to the contractor.

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Cont.. Service Process

Selecting approved Hajj programme via Awqaf’s

website. 4

6. Select number of rooms and additional services, then submit the

application to the contractor.

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Cont.. Service Process

Selecting approved Hajj programme via Awqaf’s

website. 4

7. Applicant will receive SMS that selection of the contractor

has been completed successfully.

8. Applicant can change the contractor within 72 hours.

However, once application is approved by the contractor,

applicant will not be able to change it.

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Cont.. Service Process

Selecting approved Hajj programme via Awqaf’s

website. 4

1. Once the application is approved by the Hajj contractor,

applicant should sign the contract and pay the fees.

2. Once done, the contractor will issue the pilgrim card and hand

it over to the pilgrim before leaving to perform Hajj rites.

1. Pilgrim must carry out medical test and take necessary

vaccines at one of the authorised medical centres. Emirates

ID or reference number is required to do so. In case the

applicant failed to do the medical test, he/she will receive

SMS reminder to do so.

2. Once done, the medical report will be uploaded to the Hajj

registration system.

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Cont.. Service Process

Medical test and vaccination via authorised medical centres 5

Printing card and handing it over to the applicant 6