About us

Hamlin Knight is a specialist Recruitment Consultancy with an enthusiasm for delivering an outstanding quality of service to both our Clients and Candidates 100% of the time. We aim to convey relevant expertise, advice and action whilst representing our Clients and Candidates in a positive manner.

Hamlin Knight is a Commercial Recruitment Consultancy specialising in a wide range of roles within Permanent, Interim and Contract sectors from our Recruitment Hubs in Coventry, Sheffield and Uxbridge. From these we operate a market leading recruitment solution within a 50 mile radius.

Our aim is to provide the highest quality of service to both our Candidates and Clients whilst making the recruitment process as smooth as possible every step of the way.

Contents

Corporate Objectives..............................................................................................................................................Page 2

Recruitment Services................................................................................................................................................Page 3

Geographical Areas................................................................................................................................................Page 4

What makes us different..........................................................................................................................................Page 5

Service Evaluation....................................................................................................................................................Page 6

Our Recruitment Services........................................................................................................................................Page 7

Client Process............................................................................................................................................................Page 8

Candidate Process...................................................................................................................................................Page 9

Testimionials........................................................................................................................................................Page 10-11

Office Contacts......................................................................................................................................................Page 12

www.hamlinknight.co.uk

http://uk.linkedin.com/in/hamlinknight http://www.facebook.com/HamlinKnight

Page 2

To provide a recruitment servicethat makes our customers’ lives

easier

To deliver a pre-eminent service,because we are willing to go the

extra mile

To deliver relevant expertise,advice and action

To build trusting and honestworking relationshipsCorporate

objectives

Vision: Hamlin Knight, the company that listens, understands and delivers recruitmentexcellence.

Hamlin Knight is a commercial recruitment company specialising in a wide range of roles within the permanent, temporary and contract sectors.

To represent both our clients and candidates in a positive way that makes them proud

to be associated with Hamlin Knight

Page 3

Recruitment Services

We aim: to learn as much as possible about our clients business and industry. By accuratelyunderstanding our candidates career objectives we match the most talented candidatewith the right organisation.

Hamlin Knight offers a bespoke recruitment service across the following specialisms;

Hamlin Knight recruits in the above areas for Junior to Senior level positions on either a permanent, temporary or contract basis and always with the same commitment to recruitment excellence.

Administration

Sales & Marketing

HR & Training

Project Management

Accounting & Finance

Logistics

Procurement

Customer Service & Call Centre

IT Service Desk & Help Desk

Page 4

SHEFFIELD

Geographical Areas

From our 3 Recruitment Hubs located in Coventry, Sheffield and Uxbridge we offer a market leading recruitmentsolution to clients within a 50 mile radius.

UXBRIDGE

COVENTRY

Page 5

WE OFFER A VALUE ADDED ALTERNATIVE TO OUR HIGH STREET COMPETITORS

To deliver relevant expertise,advice and action

To deliver a pre-eminent service, becausewe are willing to go the extra mile

40% of the candidates we place arereferred to us exclusively, which meansthat these candidates are not available

on the ‘open market’

We run regular career surgeries suchas CV workshops, job market updatesand topical seminars. We regurlarly run

competitions and incentives for ourtemporary assignment professionals,

ensuring that they are motivated andfocused

To provide a recruitment service thatmakes our customers’ lives easier

To build trusting and honest workingrelationships

To represent both our clients andcandidates in a positive way that

makes them proud to be associatedwith Hamlin Knight

We believe that by delivering a highquality, professional service that remains

true to our values and delivering whatour clients and candidates want, rather

than making assumptions and adopting a ‘one size fits all’ approach creates a

healthy two way line of communicationwith the aim of ensuring that as a

recruitment partner we are an extensionof our clients team

What makes us different;

We understand that we need to save you time, trouble and money in a manner that helps you run yourbusiness more effectively.

Permanent Recruitment – Added Value Services;

Why candidates match your requirements;

We always provide you with the information about why we believe a candidate matches your needs. We can do this face to face with the relevant CV's, over the telephone or by providing a summary profile of why each candidate has been matched to your key criteria, whichever method you prefer at the time to suit you.

Salary Survey's;

We regularly conduct salary surveys that cover all levels of roles across our core specialisms and welcome your contribution to this. We are happy to provide you with details of our findings.

Page 6

Service Evaluation;

We want to ensure that our service is exactly what you need it to be. We therefore conduct face-to-face Service Reviews, at a frequency to suit you. We also send you our Service Evaluation forms to complete after each placement that we make with you.

Temporary Staffing – Added Value Services

Legal Compliance;

We work with you to ensure legal compliance at all times and brief you on upcoming legislation e.g. AWR (Agencies Workers Regulations).

Job Shadowing;

As with permanent vacancies, we are happy to job shadow the role to be filled by a Temporary Assignment professional, so that we fully understand your requirements and can match effectively.

Free Handover Period;

For long-term bookings, we offer a four hour free handover period if our Temporary Assignment Professional needs to be briefed on their role by a member of your staff or an outgoing Temporary Assignment Professional.

Service Evaluation;

We pride ourselves on service excellence, so we monitor our Temporary Staffing Service to you in three keyways;

1. Regular face-to-face Service Reviews with you at a frequency of your choice.2. Service Evaluation per Temporary Assignment Professional –we send you a Service Evaluation form for you to evaluate them as an individual. This helps us in their Appraisals, as well as knowing how well they are performing for you and how well we have met your needs.3. Service Evaluation of Hamlin Knight – we send you a Service Evaluation form about our service and how well your consultant is meeting your requirements. This can again be at a frequency of your choosing.

Communication;

We understand that successful working partnerships are based on regular communication, so we will alwayskeep you informed about every stage in finding the right Temporary Assignment Professionals for you.

30 Minute Response Time;

We aim to respond to your request for a Temporary Assignment Professional within 30 minutes. This means that we will tell you immediately if we can provide the right person for you, or to agree what our next actions will be to assist your needs.

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Our Recruitment Services

Permanent Staffing

To support you in filling positions from a junior level to a senior manager level. We operate on a contingent basis where we only charge an introductory fee if we successfully fill your vacant position.

Temporary Staffing Provision of temporary staff; “Assignment Professionals” Assignment professionals are available to provide short and long term cover for special projects, staff shortages or peaks in workload.

Contract Staffing

Supply high calibre staff on a fixed term contract basis. Contracts typically range from 3 months to 1 year in duration.

Temporary – Permanent Staffing

Enables you to fill a position with a candidate who starts work with you on a temporary basis initially. Once both parties are certain that the match is right they become a permanent member of your staff.

Service Guarantees

Hamlin Knight tailors your specific needs throughout your recruitment process, ensuring our fees arecompetitively priced.

Permanent placements

We offer a refund if your chosen candidate leaves your employment within the first 12 weeks, subject to ourterms and conditions.

0-3 Weeks 100% Refund

4-6 Weeks 75% Refund

7-9 Weeks 50% Refund

10-12 Weeks 25% Refund

For Engagements Terminating Up To % Refund

Page 8

Client Process

Below shows Hamlin Knight’s Client Process:

Client Process

InitialMeeting

Confidentiality

Liaison &Negotiation

Client Interviews& Candidate

Briefing

Referencing

Presentingthe Short-list

CandidateInterviews byHamlin Knight

PositionProfile

Advice

SourcingCandidates

Initial MeetingSpecialist consultant will meetwith you to discuss yourrequirements in depth.At this stage the consultant canview your working environmentto match candidates to fit intoyour company culture.

ConfidentialityWe ensure the strictest confidentiality atall stages of the recruitment process.

Liaison & NegotiationWe act as your intermediary atall stages of the recruitmentprocess, ensuring thatcommunication is effectivebetween all parties concerned.We tactfully handle rejectedcandidates and negotiate theterms of employment with yourchosen candidate in order toachieve a positive outcome.We continue to act as yourcommunicator until your newemployee joins you. We will keep in contact with youon a regular basis to ensure thattheir employment is working outsuccessfully.

Client Interviews &Candidate BriefingWe arrange your interviews withyour chosen candidates fromyour short-list.Most importantly, we brief andde-brief the candidates beforeand after the interview. This will ensure that they areaware of the company and thejob requirements, so that yourtime is not wasted.We will also provide you withfeedback direct from thecandidates, based on their viewsand interest in the company andposition itself.

ReferencingOur references cover ability, skills,integrity and personal standards.We always take at least tworecent references on candidateswho may work for us in TemporaryAssignments, or on a contractbasis.For candidates seeking permanentpositions we are happy to takeup references, although some companies prefer to conducttheir own referencing procedure.

Presenting the Short-listWe present suitable candidatesto you, in the manner that suitsyou best. We will either telephone you orarrange to meet with you inperson to discuss the candidate(s)you are interested in.

Candidate Interviews byHamlin KnightWe always personally interviewall prospective candidates.Candidates are seen on anappointment basis only, in privateinterview suites.Our interviewing procedure isvery thorough; we explore experience, skill sets, qualifications,personal motivators, ambitionsand career goals.Candidates are given solid adviceabout the employment marketand their career.

Sourcing CandidatesYour Recruitment Consultant hasfour key methods to sourcepotential candidates for yourposition or assignment:

Searching our pool of registeredjob seekers.Using our extensive advertisingspend to place advertisements inthe relevant media.Utilising web advertising andrecruitment websites, to which Hamlin Knight are subscribed.Liaising with other Hamlin Knight offices in the network.

Position ProfileWe then draw up a Position Profilethat is used for matching withpotential candidates and fordiscussing the position with them.

AdviceConsultant will give you adviceon salaries and remuneration packages, the local employmentmarket and agree the stages ofthe recruitment process to meetyour needs.The consultant can view yourworking environment to matchcandidates to fit into yourcompany culture.

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Testimonials

Client Testimonials

The service that Hamlin Knight has provided has been very professional. Thecandidates who have been interviewed have always been of very high calibreand very closely matched out job and person specifications. Theircommunication skills are very good and they always kept us up to date withany feedback in terms of candidates running late for interviews, feedback onthe jobs etc. I would not hesitate in recommending Hamlin Knight.

Hamlin Knight have delivered everything they promised and we have nothingbut praise for them. The Senior Consultant there, took the time sit in the salesoffice so that she knew exactly what we were looking for in a candidate. Shehas consistently, through her vigorous selection process, always sent us a shortlistof worthwhile candidates which saved me valuable time. I would recommendHamlin Knight to any business to help them find the right person to fill thatimportant job vacancy.

I have given Hamlin Knight a number of assignments and each time they takethe time to understand what we need and then tirelessly seek out the rightsolution with huge enthusiasm and passion. They are immensely customer focusedand results driven

I have worked with Hamlin Knight for over 5 years and have found the standardof candidates to be extremely high (several placements have been made). Hamlin Knight understand what we as a company are looking for in regards toour recruitment needs and they will always be on my preferred supplier list. Ihave no hesitations in recommending them.

It was a refreshing experience dealing with Hamlin Knight. They took time toreally identify my experience and skill sets, within a week I had 6 quality interviews established, after completed 3 an offer had been confirmed. HamlinKnight in my opinion really lead the local recruitment market, they offer apersonalised service which is professional and speedy. Subsequent to myplacement 2 years ago, now being the employer, I use Hamlin Knight for all my recruitment solutions.. With the same mix I am confident the suitability and levelof candidates will match my exact requirements.

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Testimonials

Candidate Testimonials

As a temp I have found genuine interest in me and my aspirations. They knowhow to utilise my qualifications and skills in the marketplace and position me toattain a positive outcome for both myself and the client.

They manage my expectations in a professional manner; synergised with a personal, friendly and supportive attitude that brings out the best that I have tooffer as a temp. Getting quality assignments is Hamlin Knight's forte and there'snothing like the personal touch, such as getting a good bit of encouragementand support - and Hamlin Knight does this best.

As a temp, you always know with Paul that you are a welcome part of histeam of temps and he makes you feel like a VIP to him and the client. As aclient, Paul has always listened well and understood the brief and how tomatch the right temp at the right time - Paul’s integrity always delivers a qualitypartnership.

I have been working for Hamlin Knight for just over four years now, and I cannotemphasise how helpful and reliable they have been. The consultants are allextremely efficient and their service is very personal. I never need to doubt thatI will be placed, and if I’ve ever had a problem there is always somebody onthe other end of the phone to help. Before interviews, I have always beeninvited to the office to discuss the role with a consultant and I have been givenall the support and advice I need to go into each interview with confidence. At Hamlin Knight, you’re always greeted with a smile and I have receivedoutstanding service from every person that I have dealt with.

I have nothing but positive things to say about Hamlin Knight, I am veryimpressed by the service Hamlin Knight provides and by individual efforts of theconsultants.

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Office Contacts

Coventry Office

Unit DKings ChambersQueens RoadCoventryCV1 3EH

Email:coventry@hamlinknight.co.uk

Telephone: 0247 650 0920

Sheffield Office

Courtwood HouseSilver St Head

SheffieldS1 2DD

Email:sheffield@hamlinknight.co.uk

Telephone: 0114 279 2617

Uxbridge Office

Boundary HouseCricketfield RoadUxbridgeUB8 1QG

Email: uxbridge@hamlinknight.co.uk

Telephone: 01895 450 611

Head Office

Greenhill House Business Centre26 Greenhill CrescentWatford Business Park

Watford, HertsWD18 8JA

Email:headoffice@hamlinknight.co.uk

Telephone: 01923 818148