HANA Enterprise Cloud Exploitez toute la puissance et la simplicité du cloud en temps réels
Alexandra Pascal / Hana Enterprise Cloud GTM
June 17, 2014
© 2014 SAP (Schweiz) AG. All rights reserved. 2
SAP HANA Enterprise Cloud
• Power of real time combined with the simplicity of the cloud
• Choice with fast time to value
• Mission critical operations with cloud elasticity
SAP HANA Enterprise Cloud
SAP Business Warehouse BW | BPC
SAP Business Suite ERP | CRM | …
Custom Apps Big Data | Consumer
SAP HANA Cloud Platform
Services
Assessment
Onboarding & Migration
Cloud Hosting &
Managed Services
Application Mgmt.Services
In-memory Infrastructure
© 2014 SAP (Schweiz) AG. All rights reserved. 3
How does SAP HEC fit into the Cloud Methodology (1/2)?
Private Managed Cloud + Managed Services
Supporting the SAP Business Suite of applications (ex. SAP ERP, SAP CRM, SAP BW, SAP SCM on SAP HANA)
Combines SAP’s 40 years of mission-critical experience with the highest pool of SAP HANA expertise
Host of services to meet every need of your business
Bring your own HANA License + monthly Managed Cloud subscription fee or Subscription Based Model
Infrastructure Managed Services and
AMS
HEC
© 2014 SAP (Schweiz) AG. All rights reserved. 4
IaaS Infrastructure as a Service
Solution Stack On Premise Host Build Consume
Applications
Data
Runtime
Middleware
Database
O/S
Virtualization
Servers
Storage
Networking
PaaS Platform as a Service
SaaS Software as a Service
You
Manage
You
Manage
You Manage
We Manage
We Manage (SLA based –
monthly
subscription)
We Manage (SLA based –
monthly
subscription)
How does SAP HEC fit into the Cloud Methodology (2/2)?
HEC with AMS HEC
© 2014 SAP (Schweiz) AG. All rights reserved. 5
Three HEC Commercial Options
Perpetual License Option Partial Subscription Option
Applications (BYOL)
SAP HANA (BYOL)
Infrastructure
Managed
Service
Applications (BYOL)
SAP HANA
Infrastructure
Managed
Service
Applications (new purchase)
SAP HANA
Infrastructure
Managed
Service
Full Subscription Option
Subscription Perpetual / BYOL (Bring Your Own License) New Subscription Choice
SAP HANA and SAP applications are only available on a subscription basis if
the SAP HANA Enterprise cloud is the deployment option.
(Including Support) (Including Support)
New
© 2014 SAP (Schweiz) AG. All rights reserved. 6
SAP HANA Enterprise Cloud (HEC)
Overview of HANA Enterprise Cloud Offers Cloud Infrastructure + Managed Services
HEC for Production HEC for Projects
Applications White list Only White & Gray list
Primary positioning 3 tier landscape (Dev/QA/Prod)
possible
Mainly POC, 1 tier landscape,
Pricing Customer-specific 3-year term Consumption-based weekly
service
Availability 99.5% (higher SLAs) 95% (lower SLAs)
HEC for Projects HEC for Production
(+ Projects)
© 2014 SAP (Schweiz) AG. All rights reserved. 7
Core Services for SAP HANA Enterprise Cloud
Assessment Onboarding &
Migration
Application
Management
Services
Productive
Infrastructure
Hosting
Mandatory assessment
on technical aspects for
solution in scope with
action and transition plan
Prepare the as-is solution
and execute the
onboarding and migration
toward SAP HEC
Provisioning of cloud
hosting infrastructure as a
monthly subscription with
the defined Service Level
Agreements
Provide application
incident support and
monitoring as a monthly
subscription with the
agreed Service Level
Agreements
SAP provides a full end-to-end service portfolio to discover, advise,
prepare, transition and operate the cloud transformation of a customer.
Entire RDS assemble to order catalogue is available
in the SAP HANA Enterprise Cloud for pre-assembly
© 2014 SAP (Schweiz) AG. All rights reserved. 8
What do I get with the SAP HEC besides Infrastructure?
SAP HEC Managed Services - Fully integrated with SAP’s extended portfolio of services
• HANA Database Management • Perform HANA database & client upgrades
• Perform HANA database backups
• Restore/recover HANA database
• Monitor HANA database free space
• Analyze and resolve HANA database failures
• …
• Event detection & notifications • Detect events per monitoring requirements, log
events, reacting to these events and monitoring
the success or failure of startup/shutdown
processes
• …
• Application Specific Services • Installation of technical SoH components, BW on
HANA & Data Mart for net new installs
• Batch scheduling
• …
• Performance Monitoring/EWA • Monitor disk capacity
• Provide trend analysis as input to capacity
forecasting – monthly
• Analyze SAP system log and fix failures working
with customer team
• …
• System Startup & shutdown • Perform system startup & shutdown
• …
• Operating System • Work with vendor to resolve Operating System
issues
• Monitoring memory load & swap
• Apply patches to the Operating System
• …
**Excerpt list on slide, full list
available in HEC Service Catalog
© 2014 SAP (Schweiz) AG. All rights reserved. 10
HEC Engagement Model – Supporting the Solution
Customer Engagement Support Manager
Single point of contact and accountability
Contract administration and change management
Service-level management and reporting
Integration with consulting team performing implementation
Quality assurance to project and changes
Navigation to all SAP resources – development, support,
consulting, and education
Escalation management
Technical Landscape Owner (TLO)
„Assigned technical resource to perform and manage
technical delivery
„Owns system monitoring and maintenance (alerts,
tuning, upgrades, installs, etc.)
„Coordinates global delivery team for 24x7 technical
monitoring and operations
SAP HEC Provides two named dedicated resources to provide the support and attention needed to unleash the full
power of your solution, keep it up to date, risk free, and healthy.
© 2014 SAP (Schweiz) AG. All rights reserved. 11
SAP HANA Enterprise Cloud
Global IT Data Center Overview
Americas APJ EMEA + Russia
Ready
Currently in evaluation
(Co-location Partners/
Business Case evaluation)
Available end of Q2 2014
Sydney
China
Rot Amsterdam co-location at Telecity
Sterling co-location at
Savvis
Santa Clara co-location at BAIS
Data Center reach
Russia
Santa Clara Sterling Arizona
(US West) Ashburn Amsterdam Rot Tokyo Osaka Sydney Sydney Melbourne
Owner vXchnge (BAIS) Savvis Internap Verizon Telecity SAP NTTcom NTTcom Equinix Verizon Verizon
Location Santa Clara, CA Sterling, VA Arizona Ashburn, VA Amsterdam, NL Rot, DE Tokyo Osaka Sydney Sydney Melbourne
Tier Level IV III+ III+ III+ III+ IV III+ III+ III+ III+ III+
Osaka
Tokyo
Melbourne
Ashburn
Arizona US West
© 2014 SAP (Schweiz) AG. All rights reserved. 12
Data Security and Compliance - Compliance
Certification Strategy
Baseline: ISO 27001 / ISO 9001/ ISO 22301
• ISO 27001: Certification of a Information Security Management System
• ISO 9001: Certification of a Quality Management System
• ISO 22301 : Certification of Business Continuity Management
• Certification can be officially published
Legal Demand: SOC 1 / ISAE 3402 / SSAE16 / (former SAS 70) / PCI DSS
• Report on Controls at a Service Organization Relevant to User Entities’ Internal Control over Financial Reporting
• SOC 1 report can be handed out only to customers, restricted use/distribution
• PCI DSS rrequired for customers, who handle cardholder information for debit, credit, prepaid, e-purse, ATM, and POS cards
Service Level: SOC 2
• Report on Controls at a Service Organization Relevant to Security, Availability, Processing Integrity, Confidentiality or Privacy
• Can be handed out to customers, use/distribution may be restricted
Trust: SOC 3 (planned for May 2014)
• Trust Services Report for Service Organizations
• Unrestricted use/distribution
© 2014 SAP (Schweiz) AG. All rights reserved. 13
SAP HANA Enterprise Cloud A private cloud solution
Customer Isolation
Each HEC customer receives their own isolated landscape
HEC customer landscape is fully integrated into the
customer corporate network using WAN or VPN links
HEC administration
HEC administration is done using
shared administrative infrastructure
and management networks
Corporate
Ad
min
Fir
ew
all
Administrative
Jump Hosts
Shared
Administrative
Infrastructure
Management Networks
Customer #3
Customer #2
HANA ENTERPRISE
CLOUD
MPLS
MPLS
VPN
On demand
Public
Internet
Access
#1
#2
#3
Customer #1
Integration HEC – SAP
HEC is isolated from the SAP
Corporate Network
Access to HEC is only possible with a
2-factor authentication
#<no>: refers to one customer
Reverse
Proxy Farm
with Web
Application
Firewall
© 2014 SAP (Schweiz) AG. All rights reserved. 18
Various customer deployment scenarios Example customer SAP landscapes BEFORE and AFTER
ER
P
6.0
RDBMS
BW
7.0
RDBMS
CRM
7.0
RDBMS
SAP ILM for
Archiving SAP NLS
for Archiving
SAP
NetWeaver
Portal
3rd Party
Applications
SAP
BusinessObj
ects
SAP
Mobility
Extractor
s
Moving entire
Landscape to Cloud
Moving Part of
Landscape to Cloud
Merging Data into
Datamart in Cloud
Sandbox System in
Cloud (for testing only)
Typical Customer
Landscape
© 2014 SAP (Schweiz) AG. All rights reserved. 19
Enterprise Cloud SLAs
Category Service Description Service Level Availability * Calculated on a monthly basis; excluding planned maintenance
Technical availability of the individual SAP system measured by a logon check
within the network boundaries of the SAP HANA enterprise Cloud, thus
excluding WAN and application availability and any planned downtimes.
99.5% for all PROD systems
Data Storage & Data Backup Backup retention period 1 month for PRD, 14 days for non PRD
Data backed up in accordance with mutually agreed policy 100% of data backed up
Data replicated to one of the alternate Data Centers in accordance with
mutually agreed policy
100% of backups are copied from primary to sec. data centers
Planned Maintenance Monthly maintenance window to perform maintenance activities triggered by
SAP; customer requested activities requiring downtime not included
4 hrs per month
Service Request Management Office hours in which Service requests are processed. In the Service Request
Management all Requests according to a service will be processed. Office
hours to be mutually agreed between SAP and the customer
5 x 10 hrs
Change Request Management Office hours in which Change requests are processed. Office hours to be
mutually agreed between SAP and the customer
5 x 10 hrs
Incident Management (definitions see appendix)
Priority Incident Reaction Time (IRT) Service Level 1 – Very high the amount of time between SAP Support Level 1 is notified of the incident and
the first action taken by an SAP support person to repair the incident.
20 minutes (7*24h)
2 - High 2 hours (7*24h)
© 2014 SAP (Schweiz) AG. All rights reserved. 20
Few of our HEC customers…
Launched in June 2013 HEC was adopted already by 100+ customers
and is growing up steadily
© 2014 SAP (Schweiz) AG. All rights reserved. 21
Accelerate the deployment of SAP HANA projects 1
2
4
Agility to meet business demands through a platform for continuous
innovation
Optimize investment and resources
Develop and transition to the cloud at your own pace 3
5 Reduce risk with SAP as a one-stop shop
SAP HANA Enterprise Cloud
Key value drivers
© 2014 SAP (Schweiz) AG. All rights reserved. 22
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© 2014 SAP (Schweiz) AG. All rights reserved.
Thank you
Contact information:
Alexandra Pascal
HEC GTM – Cloud Advisory Architect
SAP France, 32, rue Monceau, 75008 Paris
+33 6 16 02 11 26