Handling Instructions
CLS - Licensing of integration product (feature)
OpenScape Contact Center Enterprise V7.0
Handling Instructions CLS
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History of Changes
Ver. Released RDB# Changes
2.2 2009-12-14 3109
3128
Raise max quantity limits from 750 to 1500 for F31505-K79-A6, F31505-K79-A7,
F31505-K79-A8, F31505-K79-A15.
Features F31505-K79-A33, F31505-K79-A34 added.
2.3 2011-01-26 Feature name change: F31505-K79-A33, F31505-K79-A34
2.4 2011-02-14 FAQ information added about required Cold Redundancy User quantity
Handling Instructions CLS
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Table of Contents
1. Introduction 4
1.1. Purpose of the document 4
2. Product Information 4
2.1. General 4
2.2. Features 5
3. First Licensing 10
4. Add-On Licensing 10
5. Rehost 11
6. Shift 11
7. License Transfer 11
8. Upgrade 11
8.1. HPPC Agile V6.0 OSCC Enterprise V7.0 11
8.2. HPPC V6.5 OSCC Enterprise V7.0 12
8.3. OSCC Agile V7.0 OSCC Enterprise V7.0 13
8.4. OSCC E V7.0 Product Instance for SL 14
9. FAQ 14
9.1. Required Cold Redundancy User quantity 14
Handling Instructions CLS
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1. Introduction 1.1. Purpose of the document The document describes the differences of the CLS licensing process between this product (feature) and the standard
process of HiPath License Management (see document License Guidelines).
2. Product Information 2.1. General a) Each system (except a Demo system) requires either “OSCC E V7.0 Base Pack Enterprise”, “OSCC E V7.0
Base Pack Attendant”, “OSCC E V7.0 Base”, “OSCC E V7.0 Base UC Package” or “OSCC E V7.0
Central Reporting”. It is not possible to have more than one of these features on one system.
b) A system with “OSCC E V7.0 Central Reporting” as base feature must have at least one “OSCC E V7.0
CRS Manager” license. It is not possible to use other features on a Central Reporting system.
c) It is possible to upgrade to V7.0 from previous HiPath ProCenter Versions (V6.0 and V6.5).
d) “OSCC E V7.0 Base Info” is added as base feature when a system is upgraded to V7.0. This feature does not
contain any other licenses. Also it is possible to upgrade from OpenScape Contact Center Agile V7.0 to OpenScape Contact Center Enterprise V7.0.
e) All upgrades from systems < V6.0 are handled as new V7.0 system orders.
f) The product supports a Redundancy Server with the two modes “cold” and “warm”. For both modes you need one time the feature “OSCC E V7.0 Base Redundancy”. To use cold redundancy you need feature “OSCC E V7.0
Cold Redundancy User” with a quantity that equals the user quantity. To upgrade from cold to warm redundancy
you need feature “OSCC E V7.0 Upg Cold -> Warm Redcy” with a quantity that equals the user quantity. You
have to enter a second MAC address for the redundancy server.After activating the main system, you have to activate redundancy feature onto a second MAC Address. At this point, you will be asked also for the SIEL-ID of the main system. A second license key will be generated for this MAC Address with the same license content as the license key for the main system.
g) The product can be ordered linear or via a configuration tool. Via configuration tool the order must be activated as whole and has a system ID.
h) There are 2 demo features. Per system only one Demo feature can be used.
i) The maximum User quantity per system is different depending on the PBX type to which the Contact Center system is connected.
j) “Agent Desktop” quantity has to be less or equal the quantity sum of “User” licenses (incl. those of the base
pack).
k) “Associate Desktop” quantity has to be less or equal the quantity sum of “User” licenses (incl. those of the base
pack).
l) “Attendant Console” quantity has to be less or equal the quantity sum of “User” licenses (incl. those of the base
pack).
m) “SDK RTM Client” quantity has to be less or equal the quantity sum of “User” licenses (incl. those of the base
pack).
n) “SAP CIC Desk.Integr.” quantity has to be less or equal the quantity sum of “User” licenses (incl. those of the
base pack).
o) “SAP ICI Desk.Integr.” quantity has to be less or equal the quantity sum of “User” licenses (incl. those of the
base pack).
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p) “E-mail User” quantity has to be less or equal the quantity sum of “Agent Desktop”, ”Associate Desktop”,
“Attendant Console” and “SDK RTM Client” licenses (incl. those of the base pack).
q) “Callback” quantity has to be less or equal the quantity sum of “Agent Desktop”, ”Associate Desktop”,
“Attendant Console” and “SDK RTM Client” licenses (incl. those of the base pack).
r) “Web Collaborat. User” quantity has to be less or equal the quantity sum of “Agent Desktop” “Attendant
Console” and “SDK RTM Client” licenses (incl. those of the base pack).
s) Feature “Outbound” requires at least one “Callback User”.
t) “Associate Desktop” and “Base Pack Attendant” can only be used with PBX type “H8000” or “OpenScape
Voice”.
u) “Demo Attendant” requires PBX type “H8000” or “OpenScape Voice”.
v) “OSCC E V7.0 Tenant” cannot be used together with one of these features: “OSCC E V7.0 Networking”,”
OSCC E V7.0 SAP CIC Desk.Integr.”,” OSCC E V7.0 SAP ICI Desk.Integr.”.
w) “OSCC E V7.0 Tenant” can only be used with PBX types "HiPath 4000 V2.0/V3.0/V4", "HiPath 8000 V2.2/V3" or
"OpenScape Voice".
x) Feature “OSCC E V7.0 CRS Manager“ can only be used for Central Reporting systems. A Central Reporting
system can have up to 100 managers (Manager + CRS Manager). If feature „OSCC E V7.0 Manager“ is activated
for a Central Reporting system, the manager feature will be exchanged with „OSCC E V7.0 CRS Manager“ (done
by a background job a few minutes after activation).
y) “OSCC E V7.0 Base UC Package” can be used with PBX types “HiPath 8000 V2.2/V3” and “OpenScape Voice
V3.1” only.
z) License keys for features “OSCC E V7.0 Product Instance for SL” and “OSCC E V7.0 CRS Product
Inst. for SL” ” are time limited although the CLS shows them as permanent. All licenses will expire with January
31st of the following year except when generated after November 30th. In this case the expiration is extended by one additional year. For those licenses that belong to a valid contract the license keys will be deleted with November 30th. This will allow the user to regenerate the license key with the new expiration date.
aa) “OSCC E V7.0 Product Instance for SL” requires PBX type “OpenScape Voice”.
bb) “OSCC E V7.0 CRS Product Inst. for SL” requires PBX type “Central Reporting”.
2.2. Features
Feature # Feature Name
F31505-K79-A1 OSCC E V7.0 User
F31505-K79-A2 OSCC E V7.0 Agent Desktop
F31505-K79-A3 OSCC E V7.0 Manager
F31505-K79-A4 OSCC E V7.0 Attendant Console
F31505-K79-A5 OSCC E V7.0 Associate Desktop
F31505-K79-A6 OSCC E V7.0 E-Mail User
F31505-K79-A7 OSCC E V7.0 Callback User
F31505-K79-A8 OSCC E V7.0 Web Collaborat. User
F31505-K79-A9 OSCC E V7.0 Skills-based Routing
F31505-K79-A10 OSCC E V7.0 Call Director
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F31505-K79-A11 OSCC E V7.0 Networking
F31505-K79-A12 OSCC E V7.0 Outbound
F31505-K79-A13 OSCC E V7.0 SAP CIC Desk.Integr.
F31505-K79-A14 OSCC E V7.0 SAP ICI Desk.Integr.
F31505-K79-A15 OSCC E V7.0 SDK RTM Client
F31505-K79-A16 OSCC E V7.0 SDK RTM Server
F31505-K79-A17 OSCC E V7.0 Base Pack Enterprise
F31505-K79-A18 OSCC E V7.0 Base Pack Attendant
F31505-K79-A19 OSCC E V7.0 Base Info
F31505-K79-A20 OSCC E V7.0 Upgrade per Agent
F31505-K79-A21 OSCC E V7.0 Central Reporting
F31505-K79-A22 OSCC E V7.0 Promo Info
F31505-K79-A23 OSCC E V7.0 Demo Enterprise
F31505-K79-A24 OSCC E V7.0 Demo Attendant
F31505-K79-A25 OSCC E V7.0 Base Redundancy
F31505-K79-A26 OSCC E V7.0 Cold Redundancy User
F31505-K79-A27 OSCC E V7.0 Base Agile-Upgrade
F31505-K79-A28 OSCC E V7.0 Agile-Upgrade User
F31505-K79-A29 OSCC E V7.0 Upg Cold -> Warm Redcy
F31505-K79-A30 OSCC E V7.0 Tenant
F31505-K79-A31 OSCC E V7.0 CRS Manager
F31505-K79-A32 OSCC E V7.0 Base UC Package
F31505-K79-A33 OSCC E V7.0 Product Instance for SL
F31505-K79-A34 OSCC E V7.0 CRS Product Inst. for SL
Feature max quantity limits:
Feature Max Qty Limit
OSCC E V7.0 User 1500
OSCC E V7.0 Agent Desktop 1500
OSCC E V7.0 Manager 180
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OSCC E V7.0 Attendant Console 1500
OSCC E V7.0 Associate Desktop 1500
OSCC E V7.0 E-Mail User 1500
OSCC E V7.0 Callback User 1500
OSCC E V7.0 Web Collaborat. User 1500
OSCC E V7.0 Skills-based Routing 1
OSCC E V7.0 Call Director 1
OSCC E V7.0 Networking 1
OSCC E V7.0 Outbound 1
OSCC E V7.0 SAP CIC Desk.Integr. 100
OSCC E V7.0 SAP ICI Desk.Integr. 750
OSCC E V7.0 SDK RTM Client 1500
OSCC E V7.0 SDK RTM Server 10
OSCC E V7.0 Base Pack Enterprise 1
OSCC E V7.0 Base Pack Attendant 1
OSCC E V7.0 Base Info 1
OSCC E V7.0 Upgrade per Agent
OSCC E V7.0 Central Reporting 1
OSCC E V7.0 Promo Info 1
OSCC E V7.0 Demo Enterprise 1
OSCC E V7.0 Demo Attendant 1
OSCC E V7.0 Base Redundancy 1
OSCC E V7.0 Cold Redundancy User 1500
OSCC E V7.0 Upg Cold -> Warm Redcy 1500
OSCC E V7.0 Tenant
OSCC E V7.0 CRS Manager 100
OSCC E V7.0 Base UC Package 1
OSCC E V7.0 Product Instance for SL 1
OSCC E V7.0 CRS Product Inst. for SL 1
Content of “OSCC E V7.0 Base Pack Enterprise”:
Quantity Feature
10 OSCC E V7.0 User
Handling Instructions CLS
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10 OSCC E V7.0 Agent Desktop
1 OSCC E V7.0 Manager
Content of “OSCC E V7.0 Base UC Package”:
Quantity Feature
5 OSCC E V7.0 User
5 OSCC E V7.0 Agent Desktop
1 OSCC E V7.0 Manager
Content of “OSCC E V7.0 Base Pack Attendant”:
Quantity Feature
1 OSCC E V7.0 Attendant Console
1 OSCC E V7.0 User
1 OSCC E V7.0 Manager
Content of “OSCC E V7.0 Demo Enterprise”:
Quantity Feature
5 OSCC E V7.0 User
5 OSCC E V7.0 Agent Desktop
5 OSCC E V7.0 E-Mail User
5 OSCC E V7.0 Callback User
2 OSCC E V7.0 Manager
5 OSCC E V7.0 Associate Desktop
1 OSCC E V7.0 Call Director
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5 OSCC E V7.0 SDK RTM Client
1 OSCC E V7.0 Skills-based Routing
5 OSCC E V7.0 Web Collaborat. User
1 OSCC E V7.0 Outbound
Content of “OSCC E V7.0 Demo Attendant”:
Quantity Feature
1 OSCC E V7.0 Attendant Console
1 OSCC E V7.0 User
1 OSCC E V7.0 Manager
Content of “OSCC E V7.0 Product Instance for SL”:
Quantity Feature
1500 OSCC E V7.0 User
1500 OSCC E V7.0 Agent Desktop
180 OSCC E V7.0 Manager
1500 OSCC E V7.0 Associate Desktop
1500 OSCC E V7.0 E-Mail User
1500 OSCC E V7.0 Callback User
1500 OSCC E V7.0 Web Collaborat. User
1 OSCC E V7.0 Skills-based Routing
1 OSCC E V7.0 Networking
1500 OSCC E V7.0 SDK RTM Client
1 OSCC E V7.0 Base Redundancy
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1500 OSCC E V7.0 Cold Redundancy User
1500 OSCC E V7.0 Upg Cold -> Warm Redcy
100 OSCC E V7.0 Tenant
PBX types:
PBX Type Max. User Quantity Max. Manager Quantity
HiPath 3500/3700 V5.0/V6.0/V7/8 64 100
HiPath 3800 V5.0/V6.0/V7/8 100 100
HiPath 4000 V2.0/V3.0/V4 1250 180
HiPath 8000 V2.2/V3 1500 180
HiPath DX V7.1/V8.0 750 100
Hicom 300E Rel.6.6 (USA) 750 100
Central Reporting 0 100
OpenScape Voice V3.1/V4 1500 180
3. First Licensing Nothing special
4. Add-On Licensing Nothing special
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5. Rehost Nothing special
6. Shift Partial shift is not possible.
7. License Transfer Nothing special
8. Upgrade 8.1. HPPC Agile V6.0 OSCC Enterprise V7.0 It is possible to upgrade from HiPath ProCenter Agile V6.0. For each V6.0 Telephony Agent one upgrade feature
(“OSCC E V7.0 Upgrade per Agent”) is required. The required upgrade license quantity is increased by the fact that the
base and promotion feature also include agent licenses.
Only the whole V6.0 system can be upgraded. The MAC Address cannot be changed during the upgrade process.
The required quantity can be calculated using this formula:
Quantity of HiPath ProCenter Agile V6.0 Telephony Agent
+ 5 (Agents that are included in HiPath ProCenter Agile V6.0 Basic)
+ 15 * Quantity of HiPath ProCenter Agile V6.0 Promotion package
Upgrade Mapping Table:
HiPath ProCenter Agile V6.0 Mapping Qty. OpenScape Contact Center Enterprise
V7.0
HiPath ProCenter Agile V6.0 Telephony Agent 1 OSCC E V7.0 User
HiPath ProCenter Agile V6.0 Agent Desktop 1 OSCC E V7.0 Agent Desktop
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HiPath ProCenter Agile V6.0 Associate Desktop 1 OSCC E V7.0 Associate Desktop
HiPath ProCenter Agile V6.0 Promotion package
10 OSCC E V7.0 User
15 OSCC E V7.0 Agent Desktop
HiPath ProCenter Agile V6.0 Basic
1 OSCC E V7.0 Base Info
5 OSCC E V7.0 User
1 OSCC E V7.0 Manager
HiPath ProCenter Agile V6.0 Call Director 1 OSCC E V7.0 Call Director
HiPath ProCenter Agile V6.0 Manager 1 OSCC E V7.0 Manager
8.2. HPPC V6.5 OSCC Enterprise V7.0 It is possible to upgrade from HiPath ProCenter Agile/Standard V6.5. For each V6.5 Agent one upgrade feature (“OSCC
E V7.0 Upgrade per Agent”) is required.
Only the whole V6.0 system can be upgraded. The MAC Address cannot be changed during the upgrade process.
Upgrade Mapping Table:
HiPath ProCenter Agile/Standard V6.5 Mapping Qty. OpenScape Contact Center Enterprise
V7.0
HPPC V6.5 Basic 1 OSCC E V7.0 Base Info
HPPC V6.5 Note: Configured System 0
HPPC V6.5 Suites 0
HPPC V6.5 Agent 1 OSCC E V7.0 User
HPPC V6.5 Email Agent 1 OSCC E V7.0 E-Mail User
HPPC V6.5 Callback 1 OSCC E V7.0 Callback User
HPPC V6.5 Manager 1 OSCC E V7.0 Manager
HPPC V6.5 Skill Based Routing 1 OSCC E V7.0 Skills-based Routing
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HPPC V6.5 Agent Desktop 1 OSCC E V7.0 Agent Desktop
HPPC V6.5 Associate 1 OSCC E V7.0 Associate Desktop
HPPC V6.5 SDK Client 1 OSCC E V7.0 SDK RTM Client
HPPC V6.5 CallDirector 1 OSCC E V7.0 Call Director
8.3. OSCC Agile V7.0 OSCC Enterprise V7.0 To upgrade from Agile V7.0 to Enterprise V7.0 the following 2 upgrade features are required:
• 1 * OSCC E V7.0 Base Agile-Upgrade (F31505-K79-A27)
• n * OSCC E V7.0 Agile-Upgrade User (F31505-K79-A28) For each Agile V7.0 User license one of this upgrade feature is required. Please note, that also feature “OSCC A V7.0 Base Pack Agile” includes 5 user licenses.
During the upgrade it is not possible to change the MAC address.
Attention:
BAP449 (OSCC ProCenter Version Info Inventory) will not be updated in the Installed Base. This planning note identifies
the version of the OpenScape Contact Center V7.0 system with its quantity value (1 = Agile, 2 = Enterprise). Please
trigger a manual update of the Installed Base.
Upgrade Mapping Table:
OpenScape Contact Center Agile V7.0 Mapping Qty. OpenScape Contact Center Enterprise
V7.0
OSCC A V7.0 Base Pack Agile 1 OSCC E V7.0 Base Info
5 OSCC E V7.0 User
1 OSCC E V7.0 Manager
OSCC A V7.0 Base 1 OSCC E V7.0 Base Info
OSCC A V7.0 User 1 OSCC E V7.0 User
OSCC A V7.0 Manager 1 OSCC E V7.0 Manager
OSCC A V7.0 Agent Desktop 1 OSCC E V7.0 Agent Desktop
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OSCC A V7.0 Associate Desktop 1 OSCC E V7.0 Associate Desktop
OSCC A V7.0 Call Director 1 OSCC E V7.0 Call Director
OSCC A V7.0 E-Mail User 1 OSCC E V7.0 E-Mail User
OSCC A V7.0 Callback User 1 OSCC E V7.0 Callback User
8.4. OSCC E V7.0 Product Instance for SL Feature “OSCC E V7.0 Product Instance for SL” is time limited. To extend the validation period extend the existing
system with another license. Thereby the existing feature will be disabled.
Attention:
A remaining validation period of the existing feature gets lost. Due to this fact you should extend a system as late as
possible.
9. FAQ 9.1. Required Cold Redundancy User quantity To enable the redundancy option you one time “OSCC E V7.0 Base Redundancy” and for every existing user
license one “OSCC E V7.0 Cold Redundancy User” license. You have to consider also user licenses that are
included in base licenses (e.g.: OSCC E V7.0 Base Pack Enterprise includes 10 user licenses).
Example:
A system with
1 * OSCC E V7.0 Base Pack Enterprise
100 * OSCC E V7.0 User
requires
110 * OSCC E V7.0 Cold Redundancy User
About Unify
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user experience can be delivered through almost any device and in any combination of cloud or on-premise deployment.
Augmented by Atos’ secure digital platforms, vertical solutions and transformation services, they set the global standard for
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Mies-van-der-Rohe-Strasse 6, 80807 Munich, Germany.
All rights reserved.
Reference No.: A31002-P3010-D101-2-7629
The information provided in this document contains merely general descriptions or
characteristics of performance which in case of actual use do not always apply as described
or which may change as a result of further development of the products. An obligation to provide
the respective characteristics shall only exist if expressly agreed in the terms of contract.
Availability and technical specifications are subject to change without notice.
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