Handout 23,2009 CS-09-105 19 -...

Handout - June 23,2009 CSC Committee

CS-09-105 Item 19 of the TENTH Report

Seniors o f Oshawa, (Friday Dupl icate Bridge group) Northview Centre June 19, 2009

Mayor John Gray C i t y o f Oshawa 50 Centre Street South Oshawa, Ontario L1H 327

We, the Seniors Fr iday afternoon dupl icate br idge group f e e l t ha t we are being t rea ted very u n f a i r l y . For years the Northview Centre has been providing rooms f o r our various games. Sometimes we had t o use d i f f e r e n t rooms due t o c h i l d r e n ' s programs and o ther a c t i v i t i e s , but we were always f i t t e d i n somewhere.

Normally we have 12 t o 15 tables of bridge (48 t o 60 seniors), and now they say they have no room f o r us i n J u l y o r August and we must get out. This i s VERY u n f a i r .

Northview has two Gyms and a group o f rooms t h a t can be separated o r combined. Providing everything fo r the chi ldren and nothing f o r the Seniors i s j u s t no t r i g h t . We have paid taxes t o Oshawa f o r many years and also we are e n t i t l e d t o vote. Children d o n ' t pay taxes o r vote.

We have only been given 1 4 weeks not ice. Your urgent a t ten t ion t o t h i s matter would be appreciated.

Mayor John Gray C i t y o f Oshawa 50 Centre S t r e e t South

Seniors o f Oshawa, (Fr iday Dupl icate Br idge group) Northview Centre June 19, 2009

Oshawa, On ta r i o L1H 327

We, t h e Seniors Fr iday af ternoon dup l i ca te b r i dge group f e e l t h a t we are be ing t r e a t e d very u n f a i r l y . For years the Northview Centre has been p rov id ing rooms f o r our var ious games. Sometimes we had t o use d i f f e r e n t rooms due t o c h i l d r e n ' s programs and o the r a c t i v i t i e s , but we were always f i t t e d i n somewhere.

Normally we have 12 t o 15 tab les o f br idge (48 t o 60 sen io rs ) , and now they say they have no room f o r us i n J u l y o r August and we must ge t ou t . Th i s i s VERY u n f a i r .

Northview has two Gyms and a group of rooms t h a t can be separated o r combined. Prov id ing every th ing f o r t h e ch i l d ren and nothing f o r the Seniors i s j u s t n o t r i g h t . We have pa id taxes t o Oshawa f o r many years and a l so we are e n t i t l e d t o vote . Chi ldren don ' t pay taxes o r vote.

We have o n l y been g iven 1 + weeks no t i ce . Your urgent a t t e n t i o n t o t h i s mat te r would be appreciated.

NUSTADIA RECREATION INC.Safe and Sustainable Communities

NUSTADIA RECREATION INC.

Presentation to:

City of Oshawa

Facilities Rationalization Committee

Nustadia Recreation Inc.

Introduction


Nustadia Recreation Inc. (NRI) is a 100% Canadian company and was established in the early 1990’s -it is a part of the Cochrane Group of Companies

Nustadia provides complete turnkey development and operating management for recreation facilities, business planning, financing, design, construction, fit-up and operating management

NRI has developed major recreation projects across Canada and in the USA.

NRI Offices:• Moncton

• Toronto

• Burlington

• Hamilton

• Oshawa

• Regina

• Calgary

NRI has over 250 staff


Ontario Recreation Facilities:

• Amherstburgh Recreation Complex• Mohawk 4-Ice Centre, Hamilton• William Wilder Centre, Toronto• Western Fair Recreation Complex, London• 14 Private Ice Pads in GTA• Campus Ice and Tennis Centres, Oshawa• Alliston Recreation Centre, New Tecumseth• Sarnia Sports and Entertainment Centre,

Sarnia

•Business Planning•Building Programs•Project Managers•Development Managers

•Operating Consultants

•Facility Management


“One - stop” responsibility for business planning operating and development

Experienced Key Personnel

User-Based Development Management

Detailed business plan developed alongside the physical planning:

Result is Sustainability

“As part of this exercisewe have also followed up with other municipalitiesthat have entered into similar arrangements with Nustadia / EllisDon. The feedback from those municipal units has been positive and the consortia has been given high marks.”

Grant Thornton


User-based development strategy with NPO community partnership business structure.

User-Based Development Management

Combines the most effective advantages of the public and private sector systems

“The Sarnia Sports and Entertainment Centre is an absolute gem. I cannotexpress my pleasure strongly enough with the finished product…the publicechoes a repeated theme ofan unqualified success.”

Terry McCallumProject Manager, Sarnia


VALUE PARAMETERS

Community Needs Many Projects that Require CapitalLimited Capital AvailableLong Term Operating Costs

VALUE GOAL

Maximize Benefits to Community per $$$ of expenditure

“Nustadia Recreation was chosen on the followingstrengths:- Extensive experience in project management and operations- Excellent list of “lessons learned” from previous jobs- Operating knowledge of food and beverage, refrig.,and mechanical needs for multi-pad arenas”

Mark Allan, President, CEOIPSCO Place, Regina


TYPICAL NRI “DEAL”

City owns land and building and financesdevelopment

NRI / Partner guarantees total development cost

NRI operates (20 yr agreement) shared risk basis with City

Facility Management Team (FMT) governance

“I can confidently say thatNustadia has provided excellent guidance throughthe process. Their specificknowledge and their flexible,team approach to problemsolving has provided timely,cost effective solutions. Theircompany philosophy is to develop strong, long term relationships with clients. Iwould not hesitate to recommend them to anyone”

Stephen ThuringerUpper Canada College


AGREEMENTS

Heads of Agreement / MOU

Development Agreement (include GMP)

Operating Agreement

Development Consulting

Operating Consulting / Business Planning

“Our experience overall has been nothing but positive and we look forward to continued success in other projects over the coming years. I am pleased to provide a very positive recommendation for Nustadia and would encourage future clients to contact me should further details be required.”

Ian R. Fowler, DirectorCity of Moncton


OPERATING METHODOLOGY

Safe and SustainableLevel of Service - User OrientedBest PracticesFeedback - annual surveys, online inputAccurate and realistic budgetsSupport Systems - Team ApproachGood Partners - Municipality, Users

“In addition to the people above I would also like to thank the staff of the Mohawk 4 Ice Centre for their professionalism and commitment to customer service and on-site support.While the Mohawk 4 Ice Centre is a great facility - its their people that make it a top-notch place to host a hockey tournament. Thank you! “

Cheers! Kevin McDonald, Director SCGHA Sweetheart Tournament 2007


BEST PRACTICES

Health and SafetyEmergency Life Saving, Procedures, PlansRefrigeration Equipment OperationsIce-resurfacer, Ice-edger OperationsIce MaintenanceGeneral Arena OperationsRisk Management

“Recently the 4 Pad Arena in Hamilton, Ontario opened its doors. I would like to congratulate your company on designing a fabulous facility.Velenosi Power Skating, 25 years in the City of Hamilton, instructing thousands of skaters year round and have so looked forward to moving into this new Arena.”

Marilyn Velenosi

NUSTADIA RECREATION INC.Concept and Program

CAPITAL PROGRAM

• Site selection• Building program• Concept designs• OOM Capital Costs • FFE, TI’s,Pre-opening Costs• Total development cost

estimate

“The Interactive Business Development Process”

BUSINESS PROGRAM

• Market study• Building utilization profile• Revenue Estimates• Operating Cost Estimates• Cash Flow Projections• Ownership model and Capital

Financing Plan

“Their projects came in on time and on budget, and the municipalities were satisfiedwith their management of the arenas”

Grant ThorntonPeer Review, 2006

NUSTADIA RECREATION INC.The Development Management Process

• Phase One - Concept and Program- Building and Financial

• Phase Two - Design Development (GMP)- Flexibility

• Phase Three – Due Diligence and Financing- Theory to Reality

• Phase Four – Development / Pre-Opening- Experience

• Phase Five - Operations- Best Practices

“In the summer of 2006,Upper Canada Collegebegan the development of a LEED Certified Arena in Downtown Toronto. Criticalto the success was hiring anowner’s representative withample experience. Nustadiawas an easy choice…they outshine the competition with a proven track record.”

S. Thuringer, Exec. Director, FacilitiesUpper Canada College





Tim Horton's Ice Centre de Glace Moncton, NB

Experience


Mohawk 4-Ice Centre Hamilton, ON

Experience


Burnaby Eight Rinks Burnaby, BC

Experience


Oakville Ice Sports Centre Oakville, ON

Experience


Ice Sports North Shore North Vancouver, BC

Experience


Etobicoke Ice Sports Centre Toronto, ON

Experience


Oshawa Ice Sports Centre Oshawa, ON

Experience


Cranbrook RecplexCranbrook, BC

Experience


Prince George Multi-plex, Prince George, BC

Experience

NUSTADIA RECREATION INC.Experience

KC Irving Regional Center Bathurst, NB


Corner Brook Civic Center Corner Brook, Nfld

4,000 seat

multi-purpose

twin-pad facility

Convention centre

community hall

indoor track

squash club

fitness area

Restaurant

private boxes

lounge area


Sarnia Sports & Entertainment Center Sarnia, ON

NUSTADIA RECREATION INC.Conclusions

What is the optimum, sustainable plan for the Oshawa arena infrastructure in the long term?

What would be the impact on the community?

• User rates, Subsidies, Taxes• Federal / Provincial Involvement• Facility Operating Efficiencies• Capital Maintenance Costs

What type of partner are you looking for to assist the City?

“Bedford is sorely lackingin facilities…it speaks volumes for your companyto find out the needs of thearea prior to formalizing your bid with the City.”

Ann JessomeBedford Skating Club

NUSTADIA RECREATION INC.Conclusions

Why the Nustadia Team?

Track record - on time, on budget References

Guaranteed Costs

Long Term Business Planning

Experience

FlexibilityDesign TeamCompetitive Bidding

Functional, & Attractive Facility - yet Sustainable

Community Partnership - City, Users, Operator‘Not for Profit’ annual budgeting

“Throughout this process Nustadia Recreation was professional in every respect. Their projections were not only creative but were bang on for accuracy. The Hamilton Minor Hockey Council would not hesitate to recommend Nustadia Recreation to any organization / city that requires a facility built within budget ,on time, with quality and an administration group that is knowledgeable and professional”

Peter Martin, PresidentHamilton Minor Hockey Council


Hamilton Mohawk 4-Ice Complex- Case Study from the 2007 National Conference of the

Canadian Council for Private Public Partnerships

NUSTADIA RECREATION INC.Context - City of Hamilton

• City struggling with annual operating deficits

• Civil infrastructure (roads and sewers) renewal creating demand on available capital

• Newly amalgamated community with diverse demographics

• Significant growth and new housing on the south side of the city (Hamilton mountain)


• Hamilton Arena Partners (HAP), a joint venture between Nustadia Recreation Inc and EllisDon

• NPO ownership

• HAP 100% debt financed (Dufferin Financial)

• Guaranteed service contract by City

• Guaranteed maximum total development cost $17 M by HAP

• 10 year associated operating contract with shared profit and losses

• Subject to a limited due diligence period with “back out” total exposure clause

The Proposal - HAP


• Innovative side by side design with significant capital savings

•single ice resurfacing area

•second floor build-out

• Design captures spectacular views of Lake Ontario and Red Hill Valley

The Facility


• Shopping list of additional features with net impact to rate structures (ROI based evaluation)

• Operationally driven design for security, staffing, energy efficiency

• Mohawk Sports Park site offers additional revenue opportunities and enhanced site for food service tenant

The Facility


• Staff and Consultant could not find consensus with subsidized users on revised rate structures

• no system wide increases

• rates and associated hours within 4 - pad alone too high

• fundamental issue subsidy / pad concept

• Council Deferred Motion

• supported by users

• zero impact on the tax base

• Project put on indefinite hold

The “Impasse”


• Hamilton Hockey Council and representatives of all ice users came to NRI and requested to work directly with them on solution

• User committee formed from both subsidized and non-subsidized users

• NRI held 4 interactive business- planning workshops focused on a percentage of hours on split rates (sub / non-sub)

• After 4 months of negotiating user commitments and rates, HHC came back to council with staff approval and unanimous approval of the ice users

The “User Driven” Solution


• the Mohawk 4-Ice Centre was approved for construction in April of 2004, and opened it’s doors to the public on November 15th 2004…on time, under budget.

• HAP is just completing its second full year of operations

Results


• In the first year of operations, the facility posted a net operating loss of $41,300 on over $2,500,000 of gross revenue, and after NRI paying $970,000 in debt service.

• The loss was split 50 / 50 between NRI and the City

Results


• 2007 fiscal year yielded a net operating profit of $80,000 after all expenses and debt service…2008 was over $120,000

• The Mohawk 4-Ice Centre was voted the best recreation facility in the region in an independent survey by the Hamilton Spectator

Results


• The Mohawk 4-Ice Centre won the Ontario Mayor’s challenge for the most energy efficient ice complex

• The Hamilton Hockey Council, is partnering with us on the development of another multi-pad ice rink in Hamilton.

Results


• End users must buy into the business plan and are paramount in the success of the partnership

• Clear simple mandate from the public sector (i.e. no net increase to the tax base) with corresponding commitment

• Experience is critical on both sides (developers > consultants)

• Process that allows creativity and flexibility

• Assign roles to the partners that are most beneficial to the development

Lessons Learned


bringing safe and sustainable recreation to t m a r t ort munity

Executive Summary 04 Corporate Goals 06

ManagementTeam 08 Development and Operating Services 14

Client Recommendations 18 Recent Projects 20

Table of Contents

Nustadia Recreation Inc. 4 d e i ~ e n n p ~ o i e o n d s ~ ~ t r r n ~ ~ i ~ ~ e c ~ ~ i i i i ~ o c o m m u ~ r o e s

Canadians are regarded as one of the world leaders in the development of hockey playersfigure skaters, and curlers, and we have produced a large number ofthe top athletes globally for all types of ice related sports. Providing the infrastructure to support the recreational and competitive users has traditionally been the responsibility of municipalities across the country. Most of the facilities were constructed and subsidized in operations as a part of the Municipal, Provincial and Federal tax burden.

The recreational ice market has grown steadily over the last ten years despite many predictions to the contrary. Slight increases in the traditional boys minor hockey system have been augmented by

in the private sector and through Community Partnerships.

Nustadia has had remarkable success in this type of development and has become one of the most experienced multi-pad rink developerloperator in North America.

The company has a mandate to expand the operating division in North America through new developments and community partnerships in two primary market areas; recreational multi-pad ice rinks and indoor soccer facilities. Other projects I operations may be considered on a selective basis.

Nustadia Recreation Inc. (NRI) is poised to - be the North American leader in the development and operation of recreation facilities. NRI has profitable revenue generating, long-term contracts and an impressive prospect l ist for the projected expansion and growth.

unprecedented growth in girls and women's hockey and adult hockey as a whole.

Soccer is the fastest growing recreational sport in Canada for both genders at all ages. Our Women's National team'ssuccess atthe world level has spurred a quickly growing elite youth programand the need for year-round training facilities is now critical across the country.

Downloading of responsibilities to the Municipal governments, and changing tax structures has resulted in a severe strain on the ability of Cities and Towns to replace aging facilities, and has created a trend towards a 'user pay'approach to sustainable operations.

Nustadia Developments was a division of the Cochrane Group Inc., created to provide innovative solutions to the development of new facilities

The goal of the senior management team is to providea successfuland efficient integrationofall the various operating entities.This is achieved through the implementation of a "best practices"approach to the provision of recreation facility operating and development management services.

Based on the current management portfolio, and a long list of prospects, we anticipate that Nustadia Recreation Inc. will experience significant growth over the next 5 years.

Municipalities are seeking community partners to provide a level of service to their constituents that is comparable or better than the traditional municipal standard and with the efficiency of a private sector operation. Nustadia Recreation Inc. is uniquely qualified for this role, with the proven ability to develop, finance. and operate facilities for community-based and adult programs in the recreation market sector. Nustadia Recreation Inc.

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Corporate Goals

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Nustadia Recreation Inc. (NRI) is focused on the Nustadia has developed key strategic alliancesand a consolidation of the operating and development unique approach to these community partnerships practices, the growth of the company through new that provides NRI with a distinct advantage in the operatinganddevelopmentcontracts,and renewing competitive process. 1 their current community partnerships

A primary goal is to maintain a formal, consistent, economical, 'best practice' approach to delivery of services. This document includes input from all partners, key tenants in the facility, and major user groups in all the buildings. It remains an important tool in NRl's marketing campaign, for both existing clientele and for NRI to acquire new operating contracts.

The primary goal will be to establish a practice" approach to development and

NRI is poised to take advantage of a new trend in the municipal recreation field:outsourcing arena facility management contracts. Throughout the country there are arena management contracts currently out for tender, many of which are newly constructed or renovated facilities of different types. With a track record of several community facilities currently under contract, NRI is one of the most qualified vendors for these requests.

formal, consistent, economical, "best- operations.

The senior management team undertakes full responsibility for the relationships and partnership agreements in each community. Senior staff are individually responsible for specific relationships within the community partnership structure,as well as accountability for business related issues.

NRI consolidates the operations with respect to NRI is already considered an established and reliable staffing, purchasing, reporting, scheduling and all partner for municipalities in the recreation field aspects of the various operating entities. Through and has evolved into a major facility management this consolidation, NRI is able to reduce the overall and development corporation. Over the next five costofthecombinedoperationswhileimproving the years,our goal is to more than double our long-term level of service.Standardization of systems results in operating contracts through facility development further savings and accuracy in reporting. and outsourcing. Interaction and communication between staff in the different facilities allows NRI to provide a high Our focus .will be on the Canadian multi-pad level of service to the facility users. NRI is structured arena and indoor soccer marketplace; for both so that personnel providing similar services are development and operations. integrated and support systems are in place to provide assistance when required.

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Management Team Continuity of the highly experienced senior managementstaffiscritical.Thesenior management team of NRI includes the primary marketing and operating personnel that have been responsible for the successful completion of the developments and operating agreements to date.

Thefollowing isa briefdescription ofthe background of the key management team of the corporation.

Bennet H.Sproule

President, and Chief Executive Officer of Nustadia Recreation Inc., and a director of the Corporation. Prior to that he was Vice President of Nustadia Developments (part of the Cochrane Group Inc.) since 1996. During this time, he was contracted as Nustadia's principal representative on new publid private developments in the leisure and recreation field.

Prior to that, he was a Director, Partner and Vice President in the PBKGroupof companies,responslble for the Architectural, Civil, and Transportation Divisions for Eastern Canada since 1982. He has been a member of the Ontario Recreation Facilities Association for fifteen yearsand was the chairman of the Canadian Civil Engineering National Conference in 1990. Mr. Sproule has been the project director I manager for the following recreation facility developments over the past eighteen years:

Coliseum Feasibility Study Coliseum Business Plan Tim Hortons 4 Ice Cntr Guelph Sports &Entertainment Cntr. USask Arena Study Sarnia Sports and Entertainment Cntr. Western Fair Recreation Comptex K C Irving Centre Harbour Station lroquios Park4 Pad Addition Scarborough Ice Sports Centre Canada Games FaciltiyIPEPSI Centre Etobicoke Ice Sports Centre Oakville Ice Sportscentre Acton Recreation Centre Oshawa Ice Sports Centre Parkdale Arena Renovations Albert McCormick Rec Complex South Windsor Twin Pad Arena Inch Park Arena Renovations Garden City Arena Renovations

Medicine Hat,AB Moose Jaw,Sask

Moncton NB Guelph ON

Saskatoon,Sask Sarnia ON

London ON Bathurst N8

Saint John NB Whitby ON

Scarborough ON Corner Brook NL

Etobicoke ON Oakville ON

Acton ON Oshawa ON

Hamilton ON Waterloo ON Windsor ON

Hamilton ON St. Catharines ON .

Galt Arena Gardens Cambridge ON IPSCO Six Pad Arenas Regina SK Upper Canada CollegeTwin Pad Toronto ON Mr.Sproule has an Engineering degree from Hamilton Quad Pad Hamilton ON McMaster University.

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Vice President, and Chief Operating Officer of Nustadia Recreation Inc.

Mr.Ganong is a past director of the Cochrane Group and previously Vice President - Alberta of Cochrane Engineering.

Prior to this, he was Branch Manager of the Regina office in Saskatchewan.Mr.Ganong is the 2007-2008 President, of the Calgary West Rotary Club, former director of the Regina Chamber of Commerce and the Association of Consulting Engineers of Canada. He was chairman of the Canadian Civil Engineering Society National Conference, and is a Fellow of the CSCE.

Mr. Ganong is currently Project Manager for a $60 million, six pad ice arena, renovations and agricultural show space in Regina, Saskatchewan. He was Development Manager for theTim Horton's 4 Ice Centre in Moncton, N.0; a finance, develop, design, build and operate partnership with the City of Moncton and Moncton 4-Ice Sports Inc.,(a not for profit company created by Nustadia and thecity).

In 2004,the City of Hamilton approved a Community Partnership between the City and the Nustadia partnership to develop, design, build and operate the Mohawk Sports Park 4-Ice Arena. Mr. Ganong acted as thedevelopment manager.

As the manager of the development division his specific duties include preparation of the draft legal agreements, capital and operating budgets, project pro-forma, financial performance, and measures to improve development and operating results. He is responsible for specifying and purchasing the furniture, fixtures and equipment, and operational and leasehold service support.

As chief operating officer for Nustadia, Garfield is responsible for the overall operations of the company. Garfield has a degree in Civil Engineering from the University of New Brunswick.

10 Nustadia Recreation Inc. delwenngrafeond~urio,noblere~nationtommmun~ri~i

Edward M. Pavao Gavin White

General Manager, Mohawk 4-Ice Centre, Hamilton,Ont

Over 26 years of experience in recreation facility management and operations. He has been an active member of the Ontario Recreation Facilities Association (ORFA) for the past 15 years and is currently the President of this organization. He has experience instructing a Recreation Facilities Managemsnt Program at Niagara Community College, and also has instructed thelce Maintenance and Equipment Operations Program for the ORFA. Other professional development achievements include:

-2004 Ronald G. Burnside Award Recipient (ORFA) -2001 Certificate of Merit (ORFA) -Registered Recreation Facilities Administration - Certificate (ORFA) -Certified IceTechnician (ORFA) -Refriqeration Class"B"Certificate (OntarioTechnical standards Safety Authority) -Certified WHMlS Instructor (Industrial Accident Prevention Association) -Aquatic Facility Operator Certificate (National Spa and Pool Institute of Canada) -Business Studies Certificate (Mohawk College) -Supervisory Studies Program (Mohawk College)

Mr. Pavao has a Bachelor of Art Degree from Ryerson University, an Honours Diploma on Arena Management from Humber College and a Diploma in Recreation and Leisure Studies from Mohawk College

General Manager, Upper Canada CollegeTwin Pad, Toronto, ON

A Senior Manager with over 30 years experience in arena management and operations, he has been involved in all aspects of arena management in recreational andeventfacilities. Healso hasextensive experience in event facility design, operations, corporate sales, suite sales, advertising and signage sales and project management. Mr. White has been responsible for operational budgets in recreational and event facilities. Previous to Nustadia, he was involved in the following:

-Progressive Arena Development, President -F.H.W Communications Inc..Partner -Bennington Heights Estates Inc,Project Manager -Lauridon Sports Management Inc., Director of Facilities

and Construction -The IceGardens atYork University.Facility Manager D e La Salle Collage Arena,Assistant Facility Manager

MbWhite has a Diploma in Arena Management from Humber Collage and is a designated Refrigeration Operator Class'B'by theTechnical Standards &Safety Authority.

Prior to his current role as General Manager, Upper Canada CollegeTwin Pad, Mr.White was the General Manager of the Peterborough Memorial Centre.

Nustadia Recreation Inc. O ~ ! n e n n g y r ~ ~ n d r u s m m n d b I ~ ~ m ~ U ~ ~ ~ o ~ ~ m m ~ ~ ~ I l e ~ l e 11

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>- - ..... - - " .,., *Ld_. " m w I Tim Watson Brad Maxwell

F I 1 General Manager. UOlT Campus Ice Centre, National Marketing Manager

Oshawa, ON

Over 15 years of managerial experience with extensive work in the food and beverage industry rangingfrom large hotelchains tosmall independent restaurants. He has experience with planning and organizing cooperative and public events, and has also develooed manv traininn programs. , - - , - - - - . a -

C _ uoiicnmpui I<* centre~~te Mr. Watson has been involved in numerous start-up

operations including the following NRI properties; Moncton 41ce Centre, Hamilton 4-Ice Centre, and the UOlT Campus ice Centre in Oshawa. His other professional development achievements include:

-Docherty Public Hquse Restaurant,Owner -Delta Hotels, Food & Beverage Director -ClubLink Food &Beverage Manager -Greystone Golf Course, Food & Beverage Manager -Cherry Downs, Food & Beverage Manager

In addition to thecampus Ice Centre,Mr.Watson also manages the six court CampusTennis Centre. He is a Certified Ice Technician, a member of ORFA and has completed numerous management and basic accounting courses through Humber College and York University.

Over 10 years of experience in the sport and recreation field, his current responsibilities include initiating corporate programs to sell advertising, naming, pouring, and vending rights; Organizing a data base for the advertising and sponsorship programs in each building to track progress/sales rnonth1y;establish a'branded'approach to national and regional sponsors and cross market these 0pportunities;createand implement a best practices program for advertising and sponsorships in the recreation field.

Prior to Nustadia, Mr. Maxwell was Director of Sport Hamilton working in partnership with the city of Hamilton and over 300 sport groups His extensive volunteer experience includes the following:

- 2010 Commonwealth Games Bid - Canada Garnes,London - Canada Games Bid - Children's Millennium Festival - Grey Cup, Hamilton - Coach.Mount HamiltonYouth Soccer

Mr.Maxwell hasaDiploma ofVolunTeerManagement Level I1 from Mohawk College, a Diploma in the . Recreation Leadership Program from Mohawk College and a Certificate in First Aid and CPR.

32 Nustadia Recreation Inc. ddlvenng ~ o f e ~ n d s ~ ~ f ~ m e b l e r ~ ~ e a t ~ o n ro rnmnllmtt,es

General Manager,Tim Horton's 4-Ice Centre, Moncton, N.B.

Andrew has over 9 years of experience in recreation facility management and facility operations. Prior to joining NRI,Andrew has spent time with the General Motors Centre (Oshawa, ON), Aitken University Centre (Fredericton, NB) & Harbour Station (Saint John, NB).

Andrew is a member of the following professional organizations; International Association of Assembly Managers (IAAM), Ontario Recreation Facilities Association (ORFA) and Recreation Facilities Association of Nova Scotia (RFANS). His other professional development achievements are:

- Graduate of the IAAM Public Assembly Facility Management School New Brunswick 3rd Class Power Engineer ORFA Certified IceTechnician

Andrew is an internationally certified baseball umpire as well as a provincial basketball official and is actively involved in the recruitment and development of officials.

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Development & Operating Services

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NustadiaRecreationInc.isorganizedin twodivisions, Equity, Debt and Capital Contribution 1 Grants can a comprehensive arena and recreation building be modeled; the terms of each component can be development group, and a facilities operating modified throughout the process. division.

As operators and developers, NRI has adopted a specialized approach to the development of recreational facilities that interactively integrates the physical and financial development of the facility. The goal is to provide an efficient and safe environment for community recreation use.

Nustadia Developments In each phase, Nustadia Developments monitors all aspects of the development in order to create a

The development division provides a full service building that relates to an optimum use and cost consulting and professional development team for within the available resources. The end result ... the creation of recreation facilities and associated sustainability. work.

N R ~ S approach to the front-end work focuses on NRi has adopted a specialized approach to an integrated development process between the the development of recreational facilities that business planning and physical planning of the interactively integrates the physical and financial facility.The design and construction is only a part development of the facility. Development programs of the life of the facility, but it is critical that the

.that are led by design groups often do not relate to optimumfinancial andoperational requirementsare the financial realities of the project until it is too late met for the long-term success of the venture. to respond with design changes without substantial costs. Our development program interactively Nustadia developments offers development- revises the reality of the projected cash flows,'on consulting services to outside clients on projects stream' with the building program and user profile, wherethereisno long-term (operating orownership) within the context of the full development cap~tal involvement through Nustadia Recreation Inc. costs and financing. Different combinations of

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Nustadia Operations

The goal of the operating group i s to provide efficient and safe building facility management services for recreation facilities. Base services are defined as the hourly rental and maintenance of the ice and / or fields, and administration of leases and agreements for other spaces, services and events in the facility. Nustadia Operations enters into contracts with strategic partners to provide specialized programming (i.e. leagues, tournaments, and events),food and beverage services,commercial retail and sponsorships and advertising.

The operating division of Nustadia Recreation Inc. is staffed and trained to provide full services for arena and field operations and maintenance. Facility Managers in each building are responsible for the maintenance of strong Community Partnerships in their respective buildings and specific personal

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... :.- -,-- I,: * , . 1 ,: ' C .. . 0 . , \ ? . / I . . --- ":I relationships with the key municipal staff. They The NRI Best Practices Manual is reviewed and manage the operations and maintenance staff; they approved by NRI Senior Management in each facility take ownership and responsibility for the financial on a yearly basis. I t is then adopted, modified as expectations of the operations in accordance required over time, and used as the standard that with annual budgets, as well as monitoring the represents Nustadia client's expectations of the agreements and coordinating activities for Facility service that is provided on their behalf. Programming, Event Planning,and Food & Beverage services through third party partners.

Nustadia Operations involvement begins from the early planning stages and continues through to ongoing day-to-day operations.

New operating contracts are obtained through new development initiatives in the Community Partnership mode1,orthrough servicecontractswith Municipalities or user groups in existing facilities.

Nustadia Recreation Inc. delir~l~~gw~rondrurmmmmb~are~re~ffff I I I I I I I I I ~ ~ S 17

Tim Horton's 4-Ice Centre, Moncton N.B.

"Our experience overall has been nothing but positive and we look forward to continued success in other projects over the coming years.

lampleased to provide a verypositiverecommendation for Nustadia and would encourage future clients to contact me should further details be requiredr

Ian R. Fowler Director of Community Development November 2 1,2005

Client Recommendations "I am pleased to report that we are extremely happy with the outcome of the Project andhave no hesitation in recommending the Nustadia Developments and EllisDon Atlantic Team for further projects!

18 Nustadia Recreation Inc. dellvenng rofeo"drur,~,"able,e<,P~t,on t~<om","",t,e~

L. E.Strang,City Manager, City of Moncton November 2,2002

Mohawk 4-Ice Centre, Hamilton,Ontario

"Nustadia Recreation Inc. has proven to be an organization willing to get involved with the local community groups. An example of their commitment was them fundraising close to $70,000.00 for minor hockey through their charity golf tournament held on September24th.

To date the city has had an excellent working relationship with Nustadia Recreation Inc. but most importantly the community organizations and the public have been pleased with thefacility, thestoffand the seivices that have been provided locally.

We look forward to a continued positive relationship in this public/private partnership in providing quality sport and recreation to the residents of the City of Hamilton".

William E. Fenwick Director of Culture and Recreation City of Hamilton October 17,2005

'H successful business plan was completed in October 2003. It was ratified by Hamilton City Council in February 2004. The Quad Facility (Mohawk 4) was completed December 2004.

Thru-out this process Nustadia Recreation was professional in every respect. Their projections were not only creative but were bang on for accuracy. The Facility is flawless in its construction and its amenities.

The Hamilton Minor Hockey Council would not hesitate to recommend Nustadia Recreation to any Organization /City that requires a facility built within budget, an time, with quality and an administration group that is knowledgeable and professional".

Peter Martin President October 12.2005

Sarnia Sports & Entertainment Centre, Sarnia, Ont

"To a lot of people, Toronto's Air Canada Centre is not the most impressive hockey facility opened in Canada this season. In their minds you have'to travel a few hundred kilometers west, to Sarnia, Ont. That's where the Ontario Hockey League's Sarnia Sting play in the Rolls-Royce ofjunior hockey arenas, the Sarnia Sports and Entertainment Centre:

The Globe and Mail February 26,1999

"1 can't express strongly enough how fabulously the Sports andEntertainment Centre has turnedout".

Terry McCailum Director of Community Services Sarnia, Ontario

Guelph Sports & Entertainment Centre, Guelph, ON

Guelph Storm Ltd., the owners and operators of the Guelph Storm Hockey Club, is pleased togive this letter of reference to any community, hockey team or user group planning to build a new facility or seeking a professional arena operator.

The GSEC was designed and built under the directlon of Nustadia Developments Ltd. and is a magnificent contemporary facility. This outstanding structure contributed to the Ontario Hockey League's choice of Guelph as host of the 2002 Memorial Cup.

This "state of the art"structure incorporates the finest in design. It clearly focuses on the creative use ofspace andin the bestinterest ofpatron comfort andsafety.

Yours respectfully,

Guelph Storm Ltd James Rooney

President January 20,2006

Town of New Tecumseth, Ont

"As part of this exercise we have also followed up with other municipalities who have entered into similar arrangements with Nustadia / EllisDon. The feedback from those municipal units has been positive and the consortia has been given high marks. Their projects came in on time and on budget and the municipalities were satisfied with their management of the arenas. They are experienced and knowledgeable operators and have a strong understanding of the key factors

which will lead to a successfulproject."

Grant Thornton Peer Review February 2006

IPSCO Place, Regina, SK

We are pleased to provide this reference for Nustadia Recreation Inc. IPSCO Place is currently undergoing a Revitalization Project - Phase One of our facilties ... which involved the design and construction of a Multi- Purpose Arena complex which will house six rinks.

Nustadia strengths: - Extensiveexperiencein theprojectmanagement and the operation of multi-padarenas They have an excellent list of "lessons learned" from past experience Operating knowledge of the food and beverage line of business for multi-pad arenas Operating models from other arenas - Extensive and current knowledge of furniture, fixtures and equipment requirements for multi- pads Excellent knowledge of refrigeration and mechanical needs.

Nustadia has been extremely helpful and very good to work with."

Mark Allan IPSCO Place President and CEO June 2008 Nustadia Recreation Inc.

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Recent Projects

20 Nustadia Recreation Inc. del~vanng rafeonda,$fomoblere<reot,on ro com,nuninei

: < m ! l , . r . ~ , . ~ ' ~ r . . l ' , ~ . , ~ , ~ r , ~ . I ~ Glace. Mot#ctolt.Nh d l r t l e e , 5 , I Mul lawk4- l re~ea~lr t , Harnilton.UN lP>cu rbct o "do. ~egnrnri. >abb

710 Mountain Brow Blvd Hamilton. Ontario L8T SAY Tei 905 630 0958

104,320- 23rd Ave. 5. W, Calgary. Alberta T2S OJ2 Te1403 262 3638 Fax 403 2634890

Properties under Management:

Tim Horton's 4-Ice Centre de Giaces 275 Millennium Blvd, Moncton. NB ElE 2G7,

Tei 506.384.4423 Fax 506.384.4427

Mohawk4-ice Centre 710 Mountain Brow Blvd Hamilton.ON L8T5A9

Tel 905318-5111

www.mohawk4icecentre.c.l,

Upper Canada College 200 Lonsdale Street Toronto.Ontario M4V 1W6

Tel 416-488-1125

WWW."CC.o".Ca

Campus Icecentre. CampusTennisCentre UniversityofOntario Institute ofTechnoiogy. Durham College 2200 Simcoe Street North Oshawa. Ontario LlH 7L7

Tel 905-721-3230

www.campusicecentre.com

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