handy London Deck

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handy | New Hotel Sales Presentation

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“Revolutionizing the Traveling Experience”- Bloomberg

L O N D O N

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handy’s Global Presence

Londonhandy will guide you to wine

and dine like the Queen

Istanbulhandy allows you to explore

where East genuinely meets West

MilanWith handy, you can be the trendiest

addition to the capital of fashion

Bangkokhandy will lead you to taste the best

of Thailand’s spices and aromas

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Romehandy will show you how to do as

the Romans do

SingaporeUse handy to explore the hidden

Hakka history

Hong Kong80% of the city's 3 to 5-star hotels now come with handy smartphones.

Discover the gems of Hong Kong hidden within the skyline

Macauhandy is rolling high in the

entertainment capital of Asia

ParisThere is much affection for

handy in the city of love

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handy is the free amenity every guest desires!

• Allows guests to explore freely

• Completely removes roaming charges

• Connects guests with friends and family, wherever they are

• Finally, always connect your guest to your hotel

The New Travel Buddy 3

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What is handy?

handy is a complimentary smartphone, that is seen as part of the hotel’s amenities, that elevates your guest’s experience during their stay

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Unlimited Local and International Calls

Unlimited Internet Access

Latest Travel Finds

Exclusive Brand Promotions

Speed Dial to Hotel Services

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5Your Guests Will Be

Rotating Welcome Screensavers that greet your guest

Comments:

Sign-off:

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handy Personalizes The Journey For Your Guest

Welcome Screen Passcode 8 secs. Intro Video

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Language Selection HomescreenCheck-out Date

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7Introduction to handy - The Homescreen

1. Side Menu

Provides access to all features. From utilities to tutorials as well as the Erase Data function.

2. Hotel Banner

Entry point to all hotel-related content customizable by each hotel.

3. Newsfeed

Real-time suggestions to the latest finds in the city, with useful links plus local weather and currency.

4. Bottom Menu Bar

handy’s most loved features, including App Drawer, City Guide, handy Phone and more.

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handy Promotes Your Hotel Website 8

Main

The best of tradition meets with the height of elegance to provide you an exclusive retreat.

From the top of the homescreen, guests will be able to navigate directly to your hotel website.

Your services, facilities and latest offerings are at their fingertips, anytime, anywhere.

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9

Side Menu

Invite customers to access My Account to view their favourite articles or change their Passcode. The Side Menu also gives instant access to popular tools.

• handy Messages• Utilities• Tutorials• Change Language• Erase Data functions

Homescreen - Side Menu

Side Menu

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10

Newsfeed

Real-time travel recommendations which are seamlessly integrated in the handy newsfeed.

• Latest events• Local attractions• Dining recommendations• Special retail offers• Night life suggestions

Homescreen - Newsfeed

Default Homescreen

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11Bottom Menu Bar - App Drawer

App Drawer

One of the most frequented screens, the App Drawer is home to the most used apps, such as browsers, social networks and emails. Apps are localised by city.

For example:

• MTR App for Hong Kong• Tube App for London• Metro App for Paris• MRT for Singapore

Recommended Apps

App List

App Drawer - Entry Point App Drawer - Main Menu

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12

City Guide

The handy city guide covers three areas:Eat, Shop and Do.

The main menu features latest articles that are updated weekly to provide tips, guides and travel inspiration.

Each area of the guide filters into categories to find the exact content you are looking for.

City Guide - Main Menu City Guide - Shop City Guide - Article

Bottom Menu Bar - City Guide

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13handy Phone

Call

The handy Phone allows guests to import their contacts and make:• Local calls• International calls• Room-to-Room calls• And share their local number to others

Hotels can set up speed dial numbers to their services for a hassle-free experience. For emergencies, your guest can have immediate access to useful numbers such as police, hospitals, embassies and others!

handy Phone - Main Menu

handy Phone - Dialer

handy Phone - Make International Calls

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Virtual Extension 14

handy Phone My Phone Number

handy also comes with a private local number for guests to share with their friends, colleagues and family.

This is perfect for guests to be reached by local establishments that cannot make international calls.

handy comes with a virtual extension number that has the following features:• It is unique to the guest during their stay• The extension changes after the guest erases data to

ensure privacy

Completely free your guest from any roaming charges!

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15CMS Dashboards - Valuable Guest Behaviours

handy dashboard in the CMS consolidates all guest interactions with handy.

handy provides the following statistics:

• How many guests are using handy

• What push messages are popular

• What they are interested in - Eat / Shop / Do

• What hotel facilities generate the most interest

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16

This is one of the most direct and efficient ways to boost your hotel’s ranking on TripAdvisor, in turn increasing your RevPAR.

Use push messages to prompt guests to leave a review prior to check-out. Upon submission, the manager receives a notification by email and is able to call the guest for service recovery, for a sub-par review.

TripAdvisor Review Push MessagePre-filled form,

directly in TripAdvisorImmediate email

for sub-par review

TripAdvisor Review

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CMS - TripAdvisor Reviews 17

See all TripAdvisor reviews that mention handy, in one place within our CMS.

Detailed comments allow marketers to push relevant offerings to guest immediately.

Now, providing personalised service to your guest is easy with handy!

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Improve Your Ranking 18

Elevate your TripAdvisor ranking by:

• Increasing your TripAdvisor postings by 50% after launch

• Improve your TripAdvisor rating by at least 0.31 on average

V

4.03Average TripAdvisor review without mentioning handy

4.34Average TripAdvisor review

mentioning handy

Partnership with TripAdvisor to enable guests to review you during their stay

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How handy Helps You Impress The Guest

“ The hotel also provides a free "handy" smartphone for the guests to use during the

stay. Given odd restrictions in Turkey regarding SIM registration, I wasn't able to purchase a

local SIM card for my phone. The handy phone was very useful for GPS and internet while roaming around the city. Neat touch, and I

hope all Starwood properties start doing this. ”

- W Istanbul -

TripAdvisor review

“ handy was so helpful during this trip that I thought I will be lost without handy. We

searched restaurants and places to shop by using the app on it. However, we got around

using Google Maps. ”

- InterContinental Hong Kong -

TripAdvisor review

- Anantara Bangkok Riverside -

TripAdvisor review

92% of guests use handy for an average of 60 minutes or more per day

“ I was moved to write this review since they are trialling a new innovation, handy, you can not only surf the internet but also make local calls and best of all international calls. It also includes maps, a taxi card to help you return

to the hotel (I have never seen this at any other hotel). ”

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What Do These Reviews Really Mean?

With the addition of handy as a room attribute, handy produces an average TripAdvisor review increase of 0.31, which helps achieve a 3.5% in RevPar.

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* Source : Research report published by the Cornell School of Hospitality

0.31 increase in TripAdvisor rating

= 3.5% increase in RevPar

“If a hotel increases its review score by one point, the hotel can increase its price by 11.2% and still maintain the same occupancy or market share.*”

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handy is proven to increase your RevPAR 21

*Source : ‘Determining guests’ willingness to pay for hotel room attributes with a discrete choice model’. Research conducted at Hotel ICON by Hong Kong Polytechnic University. https://www.researchgate.net/publication/278036622

Guests are willing to pay up to $21.15 USD/night* for handy in their room

GUESTS BY TYPE $ USD Willingness to pay for handy

All guests $21.15 USD

Leisure traveler $19.86 USD

Business traveler $24.76 USD

First-time guest $17.93 USD

Repeat guest $23.99 USD

An academic research paper shows guests’ willingness to pay for a hotel room that includes the handy service.

From their findings, guests are willing to pay $21.15 USD for a handy smartphone as a room attribute.

With handy, hotels can now increase profitability in their revenue management and better service their guests!

https://www.researchgate.net/publication/278036622

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handy Push Messaging - Personalized Services For Your Guest 22

Promote your service at any time!

Push messages for F&B promotions, MICE events and operational notifications. Alert guests about transport strikes or bad weather, or request a TripAdvisor review during their stay with you.

handy phone

DIALER CALL HISTORY CONTACTSPHONE BOOK

My Number : +852 3056 1054Extension : 5722#

Make International Calls

Useful Numbers

Hotel Contacts

RFront Desk Room Service Food & Beverage More

F R F

Import Contacts

Sync Contacts

Use handy as your own phone. Import your contactsfrom one or more of the following sources.

All personal information on this phone will be erased after you check out.

IMPORTIMPORTIMPORT

IMPORT

IMPORT

IMPORT

Facebook

Wechat

Instagram

Skype

Twitter

Sync Contacts



IMPORTIMPORTIMPORT

IMPORT

IMPORT

IMPORT

IMPORT

Facebook

Wechat

Instagram

Skype

Twitter

Google

Achen

Bchen

Cchen

Antonoya

Bntonoya

Cntonoya

A

B

C

Search

DIALER CALL HISTORY CONTACTSPHONE BOOK DIALER CALL HISTORY CONTACTSPHONE BOOK

han

handy Service

handy Reservations

2 found


+61

+86

+81

+82

+1

AUSTRALIA

CHINA

JAPAN

SOUTH KOREA

UNITED STATES

Below is the list of countries and regions you may call for FREE with your handy phone. Simply tap the call button and dial the number to call.

If you wish to make a call to place that are not listed here, you may do so with your in-room telephone, but note that charges may apply. Contact front desk for details.

Useful Numbers

Hotel Contacts

handy phone

My Number : +852 3056 1054


Useful Numbers

Front Desk Room Service Food & BeverageSpa


+852 3056 1054

5722#

My Number :

Dear Guest

Extension :

Your handy phone can be reached at the following number and extension.


handy phone

1

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5

3

6

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0* #

9


handy phone

8236

1

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JKLGHI

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+

WXYZ

MNO

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5

3

6

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0* #

9


handy phone

Room Service

Room Service

+ 852 2305 6100 , Hong Kong

+ 852 2305 6100 , Hong Kong

03-14-2016 15:53

03-14-2016 15:53

03-14-2016 12:53

03-14-2016 12:53

03-14-2016 11:53

03-14-2016 11:53

+ 5123 4567

+ 5123 4567

+ 5123 7890

+ 5123 7890

Shenzhen , China

Shenzhen , China

Unknown

Unknown

Today

Yesterday


handy phone New Contact

First name

Last name

Phone

New Contact

First name

Last name

Phone

Achen

Delete

Join us in the hotel lounge for a seasonal cocktail

handy phone




Useful Numbers

Hotel Contacts


F R F

Import Contacts

Sync Contacts



IMPORTIMPORTIMPORT

IMPORT

IMPORT

IMPORT

Facebook

Wechat

Instagram

Skype

Twitter

Sync Contacts



IMPORTIMPORTIMPORT

IMPORT

IMPORT

IMPORT

IMPORT

Facebook

Wechat

Instagram

Skype

Twitter

Google

Achen

Bchen

Cchen

Antonoya

Bntonoya

Cntonoya

A

B

C

Search


han

handy Service

handy Reservations

2 found


+61

+86

+81

+82

+1

AUSTRALIA

CHINA

JAPAN

SOUTH KOREA

UNITED STATES



Useful Numbers

Hotel Contacts

handy phone

My Number : +852 3056 1054


Useful Numbers



+852 3056 1054

5722#

My Number :

Dear Guest

Extension :



handy phone

1

4

2ABC

PQRS

JKLGHI

TUV

+

WXYZ

MNO

DEF

5

3

6

7 8

0* #

9


handy phone

8236

1

4

2ABC

PQRS

JKLGHI

TUV

+

WXYZ

MNO

DEF

5

3

6

7 8

0* #

9


handy phone

Room Service

Room Service

+ 852 2305 6100 , Hong Kong

+ 852 2305 6100 , Hong Kong

03-14-2016 15:53

03-14-2016 15:53

03-14-2016 12:53

03-14-2016 12:53

03-14-2016 11:53

03-14-2016 11:53

+ 5123 4567

+ 5123 4567

+ 5123 7890

+ 5123 7890

Shenzhen , China

Shenzhen , China

Unknown

Unknown

Today

Yesterday



First name

Last name

Phone

New Contact

First name

Last name

Phone

Achen

Delete

Events CentreLooking to host your next meeting?

handy phone




Useful Numbers

Hotel Contacts


F R F

Import Contacts

Sync Contacts



IMPORTIMPORTIMPORT

IMPORT

IMPORT

IMPORT

Facebook

Wechat

Instagram

Skype

Twitter

Sync Contacts



IMPORTIMPORTIMPORT

IMPORT

IMPORT

IMPORT

IMPORT

Facebook

Wechat

Instagram

Skype

Twitter

Google

Achen

Bchen

Cchen

Antonoya

Bntonoya

Cntonoya

A

B

C

Search


han

handy Service

handy Reservations

2 found


+61

+86

+81

+82

+1

AUSTRALIA

CHINA

JAPAN

SOUTH KOREA

UNITED STATES



Useful Numbers

Hotel Contacts

handy phone

My Number : +852 3056 1054


Useful Numbers



+852 3056 1054

5722#

My Number :

Dear Guest

Extension :



handy phone

1

4

2ABC

PQRS

JKLGHI

TUV

+

WXYZ

MNO

DEF

5

3

6

7 8

0* #

9


handy phone

8236

1

4

2ABC

PQRS

JKLGHI

TUV

+

WXYZ

MNO

DEF

5

3

6

7 8

0* #

9


handy phone

Room Service

Room Service

+ 852 2305 6100 , Hong Kong

+ 852 2305 6100 , Hong Kong

03-14-2016 15:53

03-14-2016 15:53

03-14-2016 12:53

03-14-2016 12:53

03-14-2016 11:53

03-14-2016 11:53

+ 5123 4567

+ 5123 4567

+ 5123 7890

+ 5123 7890

Shenzhen , China

Shenzhen , China

Unknown

Unknown

Today

Yesterday



First name

Last name

Phone

New Contact

First name

Last name

Phone

Achen

Delete

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CMS - Device Tracking Dashboard 23

Front office can always see where handy devices are. This ensures the handy phone is within the hotel’s possession before the guest checks out, along with other features.

The device tracking screen has 5 Features:• In Room• Erase Data• Wake up call• DND• GPS tracking

handy locations:• In Room• Out of Room• Outside Hotel• Offline

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Security - Auto Erase Data 24

handy ensures guest data is always secure through an automated ‘Erase Data’ process:

• During activation, guest selects their check out date

• Upon the date of check out, a pop-up message will remind the guest of the erase

• In case of an extended check out time, guest can simply postpone the erase data action and continue to enjoy handy

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Security - Manual Erase Data 25

The Erase Data function is always accessible on the Side Menu of handy. Guest data is always secure through various ‘Erase Data’ methods:

• Guest can erase data via side menu

• Housekeeping staff can erase data during their routine cleaning after guest check out

• Front Office can erase via the Device Tracking Dashboard during check out

Side Menu Erase Data

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26What Goes Into The Guest’s

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27Title Text

Join us now!Wow your guests with handy!

[email protected]

mailto:[email protected]?subject=

Date post:	16-Apr-2017
Category:	Documents
Upload:	romain-baron
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handy London Deck

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