Date post: | 14-Apr-2017 |
Category: |
Design |
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Our Passion, Our Commitment, Your Advantage
Tamera Hanken, Head, Information Access & Resources
Gulcin Cribb, University Librarian
Our Passion, Our Commitment, Your Advantage
Agenda
• About SMU & SMU Libraries
• Space Planning & Renovation at SMU
• Collaborative Learning Space Management framework
• Class projects – project based, experiential learning
opportunities
Our Passion, Our Commitment, Your Advantage
Singapore Management University (SMU)
• A young university – opened in 2000
• 6 Schools – Business, Economics, Accounting, Information Systems, Law, Social Sciences and many research centres
• City Campus - 7 buildings at the heart of Singapore
• 9000 students (8000 ug and 1000 pg), 350 faculty
• Broad based education, small classes, project based learning, blended learning
• International experience, community service, internship
Our Passion, Our Commitment, Your Advantage
SMU Libraries
• Li Ka Shing Library
• Library opens in 2005 (2,500 students)
• 8,800 sqm, 1,800+ seats
• 41 staff – 25 professional librarians
• 360,000 books (325,000 e-books); 80,000 e-journals
• 1+ million visitors annually since 2012
• Renovations to learning spaces (20% of the space) completed in
2014
• Kwa Geok Choo Law Library
• Scheduled to open in 2017
Our Passion, Our Commitment, Your Advantage
Updated Learning Spaces
Flexible use of space
Reflective Corner
Hive
Learning Commons
Our Passion, Our Commitment, Your Advantage
Evaluating Library Spaces while Developing
a Culture of Assessment (2015)
• All objectives met (increased seating, flexible spaces, 24/7
with separate AC, shareable technology, teaching &
learning spaces)
• With a focus on the Learning Commons:
• How do the new learning spaces affect students’ academic success?
• Do the new learning spaces support project based learning?
• Is this how the new spaces are being used?
• What is the impact on student and faculty engagement?
• Did we effectively respond to the needs of our customers (students
and faculty)?
Our Passion, Our Commitment, Your Advantage
Student-Librarian Collaborations Culture of Assessment (2016)
Competencies
• Critical thinking and
problem solving
• Project planning
• Process improvement
• Research skills
• Stakeholder management
• Scenario planning
• Design thinking &
innovation
Outcomes
• User-driven services
• Evidence based decision
making
• Demonstrating value
• Student & faculty
engagement
• Interdisciplinary learning
Our Passion, Our Commitment, Your Advantage
Changing roles of librarians
T & L Research Space
Demonstrating Value, Evidence-based decision making
Collaboration, Engagement, User-driven services
Our Passion, Our Commitment, Your Advantage
Input, data and evidence channels
SMUSA Surveys
• User perception & satisfaction
LibQual • User perception & satisfaction
Focus Groups
• Student Feedback
Suggestion Board
• Student feedback & engagement
Our Passion, Our Commitment, Your Advantage
50.4% study alone 28.1 % study in
groups
45.4% do projects alone
36.7% do projects in groups
% who very frequently/ frequently…..
48.7 % charge devices
32.8% rest
27.7 % use library resources
21.5% socialize
Our Passion, Our Commitment, Your Advantage
visits last 2 hours and more
Actual recorded behavior
Average Occupancy rate at
Midnight
Visit the library at least once a month
Available PC hours utilized
Borrow at least one book monthly
Our Passion, Our Commitment, Your Advantage
Class Projects
Managing Process Improvement
Design Thinking and Innovation
Computer as an Analysis Tool
“… intelligent collaborations between
librarians and students is a partnership that
enhances both the library and the
students” – Logan (2012)
Our Passion, Our Commitment, Your Advantage
Managin
g P
rocess
Impro
vem
ent
Our Passion, Our Commitment, Your Advantage
Design Thinking and Innovation
Our Passion, Our Commitment, Your Advantage
Computer as an Analysis Tool (1)
Voice of the Customer
Our Passion, Our Commitment, Your Advantage
Computer as an Analysis Tool (2)
Our Passion, Our Commitment, Your Advantage
PhD collaborations: “Real-time detection of seat
occupancy & hogging”– Huy Hoang Nguyen et al.
Proceedings of the
2015 International
Workshop on the
Internet of Things
towards Applications
Our Passion, Our Commitment, Your Advantage
Librarian-student collaborations
Learning outcomes
• Project management
• Process improvement
• Problem solving
• Stakeholder management & engagement
• Research, assessment, & evaluation
• Communication
• Teamwork
Our Passion, Our Commitment, Your Advantage
Collaboration
• Beyond space design and management
• Stakeholder engagement
• Partnership
• Involvement in pedagogy and research projects
Finally
• Value demonstration
• Invitation to strategic meetings
• Learning Spaces Task Force
• Space management case study - for internal and external
user groups