Hannes Astok26.04.05 E-Government in Estonian cities Hannes Astok Deputy Mayor City of Tartu.

Hannes Astok26.04.05

E-Government in E-Government in Estonian citiesEstonian cities

Hannes Astok Hannes Astok

Deputy MayorDeputy Mayor

City of TartuCity of Tartu


EstoniaEstonia

Facts about EstoniaPopulation 1,34 MArea 45 000 km2

240 municipalities among them 39 citiesPopulation in the cities 943 000 e.g. 70% of population is urban


Responsibilities of the citResponsibilities of the citiesies

• Education• Social care• Culture, youth, sports• Roads, parks• Public transportation• Spatial planning• Building regulations• Business development


The aim on infosocietyThe aim on infosociety

To serve people better •No sense of time 24/7/365•No sense of location•Different channels/equipment

• To give people access to all information

• To help people realize their potential


Public Information ActPublic Information Act

All public documents should be published in the municipality’s home page

•Legislation•Data•Surveys•Public information•Application forms


tallinntallinn


tõrvatõrva


Vara valdVara vald


Tartu wwwTartu www


Astok wwwAstok www


ICT penetrationICT penetration in Estoniain Estonia

Computer penetration 48%Mobile penetration 95%


All municiplities have access to internet

• Big cities: broadband 100MB-1GB

• Rural municipalities: ADSL 0,5-2 MB or radio links


InternetInternet Access Access for citizensfor citizens

• Public Internet Access Points• Schools• Libraries• Senior Centres• Youth Centres• Offices• Homes


Services should be easy to useServices should be easy to use

• People need to get common to the Internet and to the services

• It should be easy, friendly and even funny


Tartu wwwTartu www


webcamwebcam


leiubürooleiubüroo


buss1buss1


buss2buss2


Id piletId pilet


ID ticketID ticket

Results: in Tallinn 70% using ID ticket

Reason: ID ticket is cheaper than paper ticket


Online servicesOnline services

• Services are similar for every municipality

• Development works are expencive

• Security portal is expencive


Online servicesOnline services

Common governmental portaleKodanik /eCitizen

Login with ID card or tby internet bank

Open for all public services• municipalities, • government agencies, • public institutions


ekodanikekodanik


Kiri trt linnaleKiri trt linnale


xteextee


ImportantIn all services are used central

databases• All changes will be reflected

directly to the web page or on application form

• Less faults • Easy to make changes


Cooperation issuesCooperation issues

GovernmentBack office

X-road: state registriesE-kodanik: citizen portalMunicipalityFront office

Application formsService points


Cooperation issuesCooperation issues

Cooperation between central government and

municipalities is unaivoidable


Paperless officePaperless office

• Important task for ever municipality

• Now in use ~40% of municipalities

• Workflow speed is double higher

• Connected with e-application forms


Gopro1Gopro1


gopro2gopro2


M-servicesM-services

EstoniaComputer penetration 48%Mobile penetration 95%

There is lot of services worth to provide by mobile



• M-parkingOver 50% of parking payments

in Tartu are made by mobile• T-numberTourist information by mobile

phone



• City phone 1789SMS, calls or e-mails about

utility issues: Nonworking street lampsBroken park benchesHole in the street



• M-teacherMessages from teacher to the

students and parents• M-libraryAlerts about non-returns or book

arrivals• M- neighbor watchAlerts from police to neighbor-watch

teams, bus and taxi drivers


Location servicesLocation services

• Location services are coming to market

• Intuitive approach


askohateenus1askohateenus1


Asukohateenus2Asukohateenus2


tulemustulemus


EstoniaEstonia

Our mission

To help people realize their potential

with the tools of infosociety


Thank you!

[email protected]

Tel +372 736 1111Mobile +372 5091366

www.tartu.ee

Date post:	02-Jan-2016
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Hannes Astok26.04.05 E-Government in Estonian cities Hannes Astok Deputy Mayor City of Tartu.

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