HARDYGROUP INTERNATIONAL EXECUTIVE SEARCH & RECRUITMENT
CANDIDATE INFORMATION DOCUMENT
POSITION: Executive Director Operations ORGANISATION: Western Sydney Local Health District
PRINCIPAL CONSULTANT: Paul Ingle M: +61 (0)402 796 125P: +61 (0)2 9964 9099E: [email protected]
Kevin Hardy M: +61 (0)412 131 334P: +61 (0)2 9964 9099E: [email protected]
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TABLE OF CONTENTS
Executive Summary 3
Western Sydney Local Health District 4
Executive Director Operations 7
Selection Criteria 8
Employment Terms 10
How to Apply 11
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EXECUTIVE SUMMARY
• Extraordinary Leadership Opportunity • High Performance Platform • Complex Societal Change • Ambitious Strategic Future
Western Sydney is one of the fastest growing, culturally diverse populations in New South Wales in a societal setting that is undergoing the most historic changes in civil, commercial and residential infrastructure the district has seen.
From a population based health perspective this dynamically changing community creates the most significant challenge, and therefore opportunity, to fundamentally transform what a contemporary healthcare system looks like.
It is of no surprise then that in partnership with; all levels of Government and its agencies, other health, social service and community providers, universities, medical research institutes and a plethora of other essential parties; Western Sydney Local Health District is matching this societal shift by also undergoing its most historic change.
With an operational budget of $1.7bn, staff of 11,855 and a leading healthcare provider not only to the district it serves but also New South Wales and Australia, Western Sydney is already a goliath. In addition, Western Sydney is the midst of a $2bn Capital Investment program to upgrade, build and redevelop existing facilities driving one of the most ambitious change journeys imaginable
Reporting to the Chief Executive, the newly established role Executive Director Operations Western Sydney Local Health District, is therefore arguably the most compelling and pivotal career opportunity of its kind currently in Australasia.
Enjoying the full support of a highly experienced, strategic Chief Executive and Board, the successful candidate will take the reins of the organisation from an operational perspective and be charged with the responsibility of ensuring the LHD continues to provide exceptional, highly effective and efficient healthcare.
A highly accomplished leader in their own right, with proven executive capability in operational excellence of a large scale complex healthcare system, the successful candidate will also help bring to life the districts ambitious strategic future.
It is not an opportunity for the faint hearted and it is not an opportunity to be missed.
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WESTERN SYDNEY LOCAL HEALTH DISTRICT We provide modern health care to help Western Sydney become the healthiest community in Australia
Western Sydney Local Health District (WSLHD) is one of the largest and most highly diverse metropolitan
health districts of NSW Health with a catchment area including five local government areas.
WSLHD has a population of approximately 927,000 residents covering the Local Government Areas
(LGAs) of Auburn, Blacktown, Holroyd, Parramatta and The Hills Shire. The health district incorporates
120 suburbs in one of Australia’s growing urban populations, with a diverse tapestry of culture, people,
traditions and beliefs. By 2031, WSLHD is projected to have the largest catchment population of any
Local Health District in NSW comprising over 1.2M people and 14% of the NSW population.
WSLHD has 11,855 employees across 100 sites and manages nearly 2000 beds across four hospitals,
including Westmead, Blacktown, Mount Druitt and Auburn hospitals, mental health (incorporating
Cumberland Hospital) and drug health services, as well as comprehensive community, population and
public health services.
WSLHD offers teaching and quaternary referral services and train medical, dental, nursing and allied
health and other health professionals. With a highly active and productive research and education hub.
This mix of teaching, research and clinical care is characteristic of healthcare in WSLHD.
Capital works are occurring at Blacktown and Mount Druitt hospitals and Westmead Hospital.
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Major WSLHD facilities include:
WESTMEAD
Westmead Hospital is a specialised tertiary referral hospital for the western Sydney metropolitan area,
serving one of the largest growing population areas in NSW. Westmead Hospital is the major teaching
hospital of the University of Sydney for medical and dental students and is one of Australia’s largest
centres for postgraduate training at specialist level in all fields. Westmead is home to internationally
recognised institutes of health research, including the prominent Westmead Institute for Medical
Research.
Other services include acute intervention medicine, aged care, neurology, rehabilitation, allied health,
brain injury, cardiac, chronic care, radiology, pathology, a 24-hour emergency department, surgery,
intensive care service, neonatal intensive care service, mental health, renal, transplant surgery and
outpatient services.
AUBURN
Auburn Hospital opened in 2009 and provides general health care including 24-hour emergency care,
high dependency, general medicine, general and specialist surgery with an emphasis on planned
surgery, paediatric short stay and obstetrics and newborn care services for low risk births to our
community within the Western Sydney Local Health District (WSLHD).
Auburn Hospital is a major teaching facility with the University of Notre Dame Australia, delivering a
new medical program and providing clinical placement education and training for nursing and midwifery
programs from universities and TAFE. It also provides clinical placement education for allied health
students.
BLACKTOWN MOUNT DRUITT
Blacktown & Mount Druitt hospitals (BMDH) are located in western Sydney and comprise shared health services located on two separate campus locations at Blacktown and Mount Druitt.
Services are distributed across the two campuses, with each playing a complementary role in providing
committed and high-quality healthcare services at a district hospital level (C1 at Mt Druitt) and major
metropolitan level (B1 at Blacktown Campus.)
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BMDH is a unit of the West Sydney Local Health District (WSLHD) governed by the NSW Ministry of
Health. Although there are two inpatient campuses, it operates under one administration under the
umbrella of Blacktown Mt Druitt Hospital. Clinical Services are distributed across both campuses,
allowing for the growth of expertise within specialities. The two facilities are situated 11 kilometres
apart.
CUMBERLAND
Cumberland Hospital is a mental health facility that provides primary and secondary mental health
services to the local population, and tertiary acute, extended and forensic mental health services to
greater western Sydney and NSW.
They also work in conjunction with five community-based mental health teams who provide community
based acute care, case management and recovery services and access to specialist mental health input
and consultation 24 hours a day, 7 days a week. There is also a range of community mental health
residential facilities as well as recovery support and specialist treatment services located on the campus.
Community Health Centres:
• Auburn
• Blacktown
• Mount Druitt
• Parramatta
• Doonside
• The Hills
• Merrylands
Services are also provided in residents’ homes as well as community settings such as schools and
residential aged care facilities.
USEFUL LINKS:
Website: www.wslhd.health.nsw.gov.au
2017 – 2021 Strategic plan: http://www.wslhd.health.nsw.gov.au/Better-West/home/Home
As one of the main teaching facilities for the University of Western Sydney (UWS) Clinical School of Medicine, the hospital recently opened the UWS Blacktown/Mt Druitt Clinical School, Research and Education Centre on the Blacktown Hospital campus.
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EXECUTIVE DIRECTOR OPERATIONS POSITION PURPOSE
The Executive Director Operations (EDO) is responsible for leading the organisation’s achievement of
the operational Service Level Agreement obligations with the Ministry of Health. The position leads
the operational accountabilities of the executive management team as they relate to the Health
Services Plan, strategic priorities and operating budgets. It is further expected that this role will lead
continuous improvements in business acumen and management expertise.
KEY ACCOUNTABILITIES
Key accountabilities of the Executive Director Operations:
• Overseeing the day-to-day operations of the Health District
• Developing, in collaboration with the CE and Executive Director Finance, annual operating plans
to achieve the accountabilities of the Service Level Agreement with the Ministry of Health and
the long-term business strategies of the organisation
• Directing and reporting on the operational performance of the District concerning service
activity targets and budget as well as service access and delivery KPIs
• Ensuring performance reporting reflects the needs of the organisation and is accurate, timely
and reliable
• Informing the CE in a timely and candid way of all material deviations in the operation of the
business from key performance metrics, policy and regulatory obligations, and matters of
reputational risk
• Ensuring the organisation is compliant with health and safety obligations
• Timely and effective communication in response to urgent matters or resolution of issue
• Effective senior clinician engagement
Fulfil the accountabilities and responsibilities of this role in accordance with NSW public sector
framework. The full list of capabilities and the level required for this role can be found here.
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SELECTION CRITERIA To be considered a serious contender for this position an applicant must have, inter-alia
1. Demonstrated ability to lead and work with teams, and achieve results
2. Demonstrated success in executive management with proven competence in managing a
complex operational environment
3. High level proficiency in corporate governance and financial management
4. Demonstrated competence in risk management and problem solving capability
5. Demonstrated exemplary professional integrity and ability to lead and model ethical behaviour
in senior executives and other employees in an organisation
6. Excellent negotiation and communication skills
7. Demonstrated stakeholder management capability
QUALIFICATIONS AND RELEVANT EXPERIENCE
Candidates with tertiary qualification in a clinical discipline with relevant post-graduate business
qualifications or Business-related qualifications with strong senior operational hospital experience
REPORTING & KEY RELATIONSHIPS Executive Director Operations reports to the Chief Executive.
The role has:
• Five direct reports for operational performance
• One director report for communications
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CHALLENGES Western Sydney Local Health District is experiencing rapid and diverse population growth in a societal
setting that is also undergoing historic changes in civil, commercial and residential infrastructure.
To, in part, address the burgeoning population growth, the LHD has the largest public health capital
development program in NSW. However, its growth and change agenda also requires the LHD to
undertake significant strategic planning across all levels of its considerable workforce. Therefore, the
District:
• seeks to accelerate changes in the design and delivery of healthcare to reflect best practice
experience and literature which refers to
the central place of consumer experience in informing improvements to products
and services
the pivotal role of digital technology in improving the experience and cost benefits
of healthcare
better integration of hospital care into the continuum of primary care, ambulatory
care services and patient self-management
• must continue to work in private industry and tertiary education sector partnerships to
optimise its contribution to public policy and investment in a healthy society and to meet
the workforce requirements of the future
KEY DATA STAFFING 11,885 FTE BUDGET MANAGEMENT $1.7B and will grow to $2.5B SERVICE LOCATION Sydney, NSW
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EMPLOYMENT TERMS AND CONDITIONS TERM OF APPOINTMENT Full Time REMUNERATION PSSE Band 2
Range $276,520 - $308,631 (SOORT 2016) NOTE: Any offer regarding the remuneration package to be in accordance with the 2016/17 NSW Public Service Remuneration Framework
LOCATION Sydney, NSW PRE-EMPLOYMENT PROBITY CHECKS Information on a person’s suitability for appointment is obtained for all appointments. Potential appointees will be asked whether there are any reasons why they should not be appointed such as: Information on a person’s criminal history and other associated probity checks will be sought from those candidates whose application has progressed to shortlisting for interview.
Applicants unsure about the definition of disclosable criminal convictions or status of any criminal conviction may wish to seek legal advice in responding to the probity check questions. (A ‘disclosable’ conviction is one that is recorded by the court and has not been rehabilitated or spent under the Criminal Law (Rehabilitation of Offenders) Act 1986 and, in the case of Commonwealth convictions, the Crimes Act 1914 (Commonwealth), and does not breach the confidentiality provisions of the Youth Justice Act 1992.)
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HOW TO APPLY The closing date for applications is Friday 13th October 2017 The reference number to include in your application is H17_2323
For a confidential discussion, please contact Principal Consultant, Paul Ingle
M: +61 (0)402 796 125 E: [email protected]
Please submit application documentation to Search Coordinator, Jess Burns:
T: +61 (0)29900 0113 E: [email protected]
Your application must include: 1. Completed HGI Application Form 2. Cover letter addressed to the search consultant; 3. A written response addressing the key selection criteria, found on page 8; and 4. An up to date copy of your Curriculum Vitae
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REFEREES
You will need to provide details of three (3) professional referees. To do so, complete the relevant fields in the Candidate Profile. You should carefully consider who you select to approach to provide reference advice. Your current manager must be included. It is customary for referee reports to be requested after interview and if you are the preferred candidate, your permission will be requested prior to contacting your referees.
PSYCHOMETRIC TESTING
HGI partners with Peter Berry Consultants for further psychometric testing through Hogan Assessments which is a comprehensive, secure, on-line instrument that measures personality, behavioural and cognitive abilities for clinical leaders. It is tailored to the role and the job context and a qualified psychologist provides a verbal feedback along with the written report.
Should you be shortlisted to interview for this position, you will be required to take part in psychometric testing.
PERSONAL INFORMATION
HGI complies with the Privacy Act 1988 (Cth), all applications are treated by HGI in strict confidence, however in submitting an application you are extending permission to share your application with the Selection Panel.
Personal Information will be used to assess your suitability for appointment to this position. As part of the selection process, personal information will be dealt with in accordance with HGI’s Privacy Policy and the Information Privacy Act 2009.
Role Description Executive Director Operations
1
Cluster NSW Health
Public Health Organisation Western Sydney Local Health District
Division/Branch/Unit Office of the Chief Executive
Location Westmead Hospital
Classification/Grade/Band Band 2
Senior Executive Work Level Standards Work Contribution Stream: Service/Operational Delivery
Role Number 669036
ANZSCO Code 132411
PCAT Code 2331192
Date of Approval August 2017
NSW Website www.health.nsw.gov.au
Public Health Organisation Website www.wslhd.nsw.gov.au
Agency overview Western Sydney Local Health District (WSLHD) is one of the largest and most highly diverse metropolitan health districts
of NSW Health with a catchment area including five local government areas. By 2031, WSLHD is projected to have the
largest catchment population of any Local Health District in NSW comprising over 1.2M people and 14% of the NSW
population.
The district operates four acute hospital sites, a large Mental Health Service and seven Community Health Centres.
Westmead Hospital is the principal referral hospital for the district providing complex tertiary and quarternary services for
the District, NSW and Australia, and is a focus for education and research activity. Together with the Western Sydney
Local Health District, a range of other organisations provide for the ongoing healthcare needs of the population. These
include non-government organisations; the Aboriginal Medical Service Western Sydney; local government councils;
individual general practitioners; private health professionals; private hospitals; and residential aged care facilities.
Primary purpose of the role The Executive Director Operations is responsible for leading the organisation’s achievement of the operational Service
Level Agreement obligations with the Ministry of Health. The position leads the operational accountabilities of the
executive management team as they relate to the Health Services Plan, strategic priorities and operating budgets. It
is further expected that this role will lead continuous improvements in business acumen and management expertise.
Key accountabilities
Overseeing the day-to-day operations of the Health District
developing, in collaboration with the CE and Executive Director Finance, annual operating plans to achieve
the accountabilities of the Service Level Agreement with the Ministry of Health and the long term business
strategies of the organisation
directing and reporting on the operational performance of the District concerning service activity targets and
budget as well as service access and delivery KPIs
Role Description Executive Director Operations 2
ensuring performance reporting reflects the needs of the organisation and is accurate, timely and reliable
informing the CE in a timely and candid way of all material deviations in the operation of the business from
key performance metrics, policy and regulatory obligations, and matters of reputational risk
ensuring the organisation is compliant with health and safety obligations
timely and effective communication in response to urgent matters or resolution of issues
effective senior clinician engagement
Key challenges
Western Sydney Local Health District is experiencing rapid and diverse population growth in a society of western
Sydney that is undergoing historic changes in civil, commercial and residential infrastructure. The Health District has
the largest public health capital development program in NSW. This is informed by a broad change program that
requires considerable work by all levels in our workforce. Therefore the District:-
seeks to accelerate changes in the design and delivery of healthcare to reflect best practice experience and
literature which refers to
o the central place of consumer experience in informing improvements to products and services
o the pivotal role of digital technology in improving the experience and cost benefits of healthcare
o better integration of hospital care into the continuum of primary care, ambulatory care services and
patient self-management
must continue to work in private industry and tertiary education sector partnerships in order to optimise our
contribution to public policy and investment in a healthy society and to meet the workforce requirements of the
future
Key relationships
Who Why
Ministerial
Secretary and Deputy Secretaries Meet Premier’s and state priorities and the strategic priorities contained within the service agreement with the Ministry of Health
Meeting KPIs within the NSW Health performance framework
WSLHD participates as a key stakeholder in the Purchasing Methodology Roadshows to provide critical feedback in the annual development of purchasing adjustors.
Special Inquiries, strategic steering committees and working parties with NSW Health
Displan
Internal
Board and Board Committees Meet the expectations of the Board and respond successfully to the directions of the Board
Meet Premier’s and state priorities and the strategic priorities contained within the service agreement with the Ministry of Health
Meeting KPIs within the NSW Health performance framework
Critical Executive Colleagues- Director
Finance; Chief Information Officer;
Director Business Strategy and
Commercial Services Executive;
Executive Director People & Culture
Ensure the workforce is appropriately trained and credentialed now and is prepared for the future
Recognise and make use of technology and physical capital as fundamental and critical enablers of modern and optimal healthcare
Invest in effective Leadership and management competence now and for the future
Senior Clinicians Meet the expectations of the Board and respond successfully to the directions of the Board
Meet Premier’s and state priorities and the strategic priorities contained within the service agreement with the Ministry of Health
Role Description Executive Director Operations 3
Who Why
Meeting KPIs within the NSW Health performance framework
Invest in effective Leadership and management competence now and
for the future
External
Multiple commonwealth, state, private
industry, tertiary education entities (As
per WSLHD Stakeholder Engagement
Plan)
Improve products and services through genuine and substantial consumer engagement
Leverage the strengths and capabilities of partners
Ensure science and evidence guides the design and delivery of care
Ensure the workforce is appropriately trained and credentialed now and is prepared for the future
Role dimensions
Decision making
The EDO oversees the day-to-day operations of the Health District, directing and reporting on the operational
performance of the District concerning service activity targets and budget as well as service access and delivery KPIs.
The EDO ensures that performance reporting reflects the needs of the organization and is accurate, timely and reliable.
Reporting line
The Executive Director Operations reports to the Chief Executive
Direct reports
The role has -
Five direct reports for operational performance
General Manager Blacktown and Mount Druitt hospitals; Executive Director Mental Health; Executive Director
Integrated and Community Health; General Manager Westmead and Auburn hospitals; Executive Director
Nursing, Midwifery and Clinical Governance
One direct report for communications
Director Corporate Communications
Budget/Expenditure
1,000,000,000
Essential requirements
Demonstrated ability to lead and work with teams, and achieve results
Demonstrated success in executive management with proven competence in managing a complex operational
environment
High level proficiency in corporate governance and financial management
Demonstrated competence in risk management and problem solving capability
Demonstrated exemplary professional integrity and ability to lead and model ethical behavior in senior executives
and other employees in an organisation
Excellent negotiation and communication skills
Demonstrated stakeholder management capability
Role Description Executive Director Operations 4
Capabilities for the role
The NSW Public Sector Capability Framework applies to all NSW public sector employees. The Capability Framework is
available at www.psc.nsw.gov.au/capabilityframework
Capability summary
The full list of capabilities and the level required for this role are set out below. The focus capabilities appear in bold.
Refer to the next section for further information about the focus capabilities.
NSW Public Sector Capability Framework
Capability Group Capability Name Level
Display Resilience and Courage Advanced
Act with Integrity Highly Advanced
Manage Self Advanced
Value Diversity Advanced
Communicate Effectively Advanced
Commit to Customer Service Advanced
Work Collaboratively Advanced
Influence and Negotiate Advanced
Deliver Results Highly Advanced
Plan and Prioritise Advanced
Think and Solve Problems Advanced
Demonstrate Accountability Highly Advanced
Finance Advanced
Technology Adept
Procurement and Contract Management Adept
Project Management Adept
Manage and Develop People Advanced
Inspire Direction and Purpose Advanced
Optimise Business Outcomes Highly Advanced
Manage Reform and Change Advanced
Focus capabilities
The focus capabilities for the role are the capabilities in which occupants must demonstrate immediate competence. The
behavioural indicators provide examples of the types of behaviours that would be expected at that level and should be
reviewed in conjunction with the role’s key accountabilities.
Role Description Executive Director Operations 5
NSW Public Sector Capability Framework
Group and Capability Level Behavioural Indicators
Personal Attributes
Act with integrity
Highly Advanced Champion and act as an advocate for the highest standards of
ethical and professional behaviour
Drive a culture of integrity and professionalism across the
organisation, and in dealings cross-government, cross-jurisdiction
and outside of government
Define, communicate and evaluate ethical practices, standards
and systems and reinforce their use
Create and promote a climate in which staff feel able to report
apparent breaches of rules, policies and guidelines and act
promptly and visibly in response to such reports
Relationships
Communicate Effectively
Advanced Present with credibility, engage varied audiences and test levels of
understanding
Translate technical and complex information concisely for diverse
audiences
Create opportunities for others to contribute to discussion and
debate
Actively listen and encourage others to contribute inputs
Adjust style and approach to optimise outcomes
Write fluently and persuasively in a range of styles and formats
Results
Deliver Results
Highly Advanced Create a culture of achievement, fostering on-time and on-budget
quality outcomes in the organisation
Identify, recognise and celebrate success
Establish systems to ensure all staff are able to identify direct
connection between their effort and organisational outcomes
Identify and remove potential barriers or hurdles to ongoing and
long term achievement of outcomes
Initiate and communicate high level priorities for the organisation
to achieve government outcomes
Use own professional knowledge and expertise of others to drive
organisational and government objectives forward
Business Enablers
Finance
Advanced Apply a thorough understanding of recurrent and capital financial
terminology, policies and processes to planning, forecasting and
budget preparation and management
Identify and analyse trends, review data and evaluate business
options to ensure business cases are financially sound
Assess relative cost benefits of direct provision or purchase of
services
Understand and promote the role of sound financial management
and its impact on organisational effectiveness
Involve specialist financial advice in review and evaluation of
systems and processes used to identify opportunities for
improvement
Respond to financial and risk management audit outcomes,
addressing areas of non-compliance
Role Description Executive Director Operations 6
NSW Public Sector Capability Framework
Group and Capability Level Behavioural Indicators
People Management
Optimise Business Outcomes
Highly Advanced Ensure that organisational architecture is aligned to the
organisation’s goals and responds to changes over time
Engage in strategic workforce planning, and strategic resource
utilisation to ensure achievement of both the organisation’s aims
and goals and government’s objectives
Align workforce resources and talent with organisational priorities