Harriet HounsellDivisional Registrar, John

Lewis

79,000 Partners

Charitable giving £10.9m

JL Branches – 29 ‘At home’ – 6 Contact Centres – 2

Waitrose Branches– 277 Petrol filling stations – 14 Welcome

breaks - 16

2012 Bonus 14%

Gross Sales - £8.7bn

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The Partnership’s ultimate purpose is the happiness of all its members, through their worthwhile and satisfying employment in a successful business. Because the Partnership is owned in trust for its members, they share the responsibilities of ownership as well as its rewards - profit, knowledge and power.

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A better way of doing business

What is it like in practice?