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HOW TO KNOW WHEN YOUR SMALL BUSINESS SOLUTION NO LONGER SERVES YOUR NONPROFIT BUSINESS
Kent Arnold, CEO, RBP Methods September 26, 2013
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MEET YOUR SPEAKERS
Kent Arnold, CEO, CPA (OR) RBP Methods
John Clese Director Of Marketing Strategic Initiatives abila
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Abila Abila, formerly Sage Nonprofit Solutions, is a provider of software solutions dedicated to serving nonprofit organizations and government agencies. Abila recently acquired McLean, Va.-based Avectra, a leading provider of Web-based CRM solutions for associations and not-for-profits..
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RBP Methods RBP Methods helps not-for-profits maximize their revenue usage for programs by supporting effective and efficient application of technology. .
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THE FIVE TAKE AWAYS
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THE FIVE TAKE AWAYS
1. Know when it’s time to change
2. Learn how to evaluate a new system
3. Understand what you will get and what you will give up
4. Pick a partner who will stand with you
5. Be comfortable with your decision
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PICK THE THREE MOST IMPORTANT ITEMS TO AUTOMATE
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PICK THE THREE MOST IMPORTANT ITEMS TO AUTOMATE • Why change or automate? What are you really trying to overcome?
• Complex allocations process? Comprehensive financial reporting?
Inclusive and thorough budgeting process? Extensive purchasing and
connection to suppliers?
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INCLUDE EMPLOYEES IN THE SELECTION AND IMPLEMENTATION PROCESS
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INCLUDE EMPLOYEES IN THE SELECTION AND IMPLEMENTATION PROCESS • Get their input on what makes their work lives easier
• Their early buy-in means less difficulties or obstacles later
• Pick team, assign your duties, hold them accountable
• Your partner can help you define roles and goals
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DOCUMENT PROCESSES AND PROCEDURES
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DOCUMENT PROCESSES AND PROCEDURES
• Know what you do and why you do it before you try to automate it
• Automating no concept yields no result
• What you automate may not fit your procedures or may complicate
your process
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DETERMINE YOUR PLATFORM
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DETERMINE YOUR PLATFORM
• In-house (on premise) or cloud based
• Client/server or browser
• Each is a conversation on its own accord
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ENSURE EASY TRANSFER OF YOUR DATA AND DETERMINE WHAT NEEDS TO CONVERT
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ENSURE EASY TRANSFER OF YOUR DATA AND DETERMINE WHAT NEEDS TO CONVERT
• Is 10 years of history really necessary?
• Automated Y2Y comparison for five years is the max generally
• Vendor detail necessary? Customer detail? Budgets?
• What is your project budget? These decisions impact the project scope
and budget
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CHECK OUT THE SOFTWARE VENDOR
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CHECK OUT THE SOFTWARE VENDOR • Ask for negative references as well as positive
• Weigh the negative with the reasons for the feelings
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BE REALISTIC ABOUT THE SYSTEM STRENGTHS
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BE REALISTIC ABOUT THE SYSTEM STRENGTHS
• Financials systems won’t do third-party and Medicaid billings
• Comprehensive web-based purchasing system may not produce
financial statements or write checks to your check stock
• Substantial systems won’t allow unaudited changes to linked
transactions like you might be used to
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DETERMINE YOUR NEED FOR A CONSULTANT
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DETERMINE YOUR NEED FOR A CONSULTANT
• Can you really do this without? What is the value the consultant brings?
• Be sure the consultant is a partner not a vendor
• Be sure the consultant has done this before
• Not your boss’ brother who has never seen a nonprofit before
• Partners will do whatever it takes to get the job done
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HAVE A PROJECT PLAN
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HAVE A PROJECT PLAN
• Commit the resources
• Set a “go-live” date and stick to it
• Be sure everyone is on the same page
• Set up training procedures
• Who gets trained and at what point
• Best to do with your consulting partner if you have one
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CHECK FOR DATA INTEGRITY
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CHECK FOR DATA INTEGRITY
• Often overlooked item, post-conversion review. Take the time to make
sure it’s all OK or acceptable
• No conversion is perfect, it’s impossible. Know your limitations of
acceptable variance and corrective actions
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HAVE A BACKUP PLAN
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HAVE A BACKUP PLAN
• If things go awry, be able to carry on the organizational functions without
the new system
• Make time to review with your consultant
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REVIEW
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REVIEW
1. Know when it’s time to change
2. Learn how to evaluate a new system
3. Understand what you will get and what you will give up
4. Pick a partner who will stand with you
5. Be comfortable with your decision
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Q & A
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RBP METHODS KENT ARNOLD (503) 648-9051 [email protected] WWW.RBPMETHODS.COM
ABILA JOHN CLESE (312) 420-4516 [email protected] ABILA.COM