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Harmony Services
When used on 8.5 x 11” documents, this logo should be sized to 1.75“ width by .5” height
ORGANIS
ATIONAL
CHANGE
collaboration
USER-FOCUSED
DEFINITI
ON
"CAN dO"
COSTMANAGEMENT
STEWAR
DSHIP
STAKEHOLDERLIASON
2
Haworth partners with clients and their service providers to provide strategic workplace advisory, project integration , delivery partnership, and caretaker services throughout the workplace and
asset life cycle.
From supporting work place strategy development to sourcing support, integration, delivery, re-stacking, moves, rearrangements, refreshment and recycling, our Harmony services programme can help to provide new solutions to meet your business needs at each stage of your workplace lifecycle.
3
We provide timely, insightful, quality advice to determine
workplace-related needs for your business and your
employees. Haworth’s workplace strategists can
help to identify and define the right workplace strategy
for your organisation to enhance productivity and
space-efficiency.
“We wanted a framework that enables people to work how they need to, when they need to, and
where they need to.”
Benefits:
Improved space usage
Improved collaboration
Improved user satisfaction
Enhanced effective productivity
Increased employee to desk ratio
Improved ergonomics
ü
ü
ü
ü
ü
ü
MEANING
COLLABOR
ATIONsustainability
DEFINITI
ON
JUST WORK
ORGANIS
ATIONAL
CHANGE
4
Benefits:
Improved cost management
Reduced programme delays
Stakeholder coordination and liaison
Reduced diversion of management attention
Global support team
5
“We needed a company that could embed itself seamlessly into our stakeholder network and help us get
the right products to the right places at the right time”
GLOBAL
LOGISTIC
S
FOCUSED
PLANNING
COST
MANAGE
MENT
STAKEHOLDERLIASON
ü
ü
ü
ü
ü
Migration planning, change management, business continuity, various stakeholders, multiple
products, supporting services and locations…. There’s so much happening in parallel. Our
goal is to minimise the distraction of internal management attention from strategic matters.
We do this through structured planning, communication, reporting and follow-up and give
you confidence in our ability to deliver.
6
Benefits:
Project Management support
Specification and procurement support
Reduced FFNE costs
Timely, cost-efficient delivery
and installation
Single point of contact
7
“I don’t have time to try to coordinate a continuum of independent service providers. I need a partner that has the skill sets and bandwidth to support me from project
inception throughout my entire built asset life cycle.”
PARTNE
RSHIP
LISTENING
KNOWLEDGE-
"CAN DO"
MUTUAL GOALS
FLEXIBLE
ü
ü
ü
ü
ü
We make a great range of quality products but we don’t pretend that we have the right
solution for every need. That’s where our managed sourcing support can help you.
Where our clients require other products to supplement our own, we work with their
project managers, architects, and designers to identify the best alternative solutions. We
can also help to manage the delivery and installation programmes - and any warranty
issues. We are also able to provide an asset management programme for ongoing stock, inventory, and churn management - and can provide an e-sourcing programme to enable
simple re-ordering.
8
Benefits:
Prolonged asset life
Maintenance of image
Speed of response
Ergonomic uptime
Improved user satisfaction
Environmental stewardship
9
“It is marvelous to have a partner who understands after sales service delivery from an end-user perspective
– proactive, structured, managed, measured and continuously improving.”
SUSTAIN
ABILITY
PROACTIVE
OWNERSHIP
LOOKING
PRODUCTIVITY
USER-FOCUSED
ü
ü
ü
ü
ü
ü
We make good things last longer. Through the Harmony Service Delivery System, we will
establish Service Level Agreements (SLAs) with Key Performance Indicators (KPIs), a balanced
scorecard and a regular review process to enable us to measure and seek the continuous
improvement of our products and services.
From our regular programmed inspections, through maintenance and move management
to refreshment and recycling, our Harmony service programme is able to support you at
every stage of your workplace asset life cycle.
10
Item #AP-B-065 V 2011.7.1
Printed on 100% recycled paper
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For more information call 800.344.2600 or 616.393.3000.Download additional copies at haworth.com
This brochure is printed on FSC® certified U2®:XG™ paper, manufactured with electricity in the form of renewable energy (wind, hydro, biogas) and contains a minimum of 30% post-consumer recovered fiber. FSC is a global benchmark for responsible forest management.
Haworth is a registered trademark of Haworth, Inc. Printed in USA ©Haworth, Inc 2011 6.11 Item #0383Haworth.com | Haworth-Europe.com | Hawort-Asia.com
Very® Seating
For more information call 800.344.2600 or 616.393.3000.Download additional copies at haworth.com
This brochure is printed on FSC® certified U2®:XG™ paper, manufactured with electricity in the form of renewable energy (wind, hydro, biogas) and contains a minimum of 30% post-consumer recovered fiber. FSC is a global benchmark for responsible forest management.
Haworth is a registered trademark of Haworth, Inc. Printed in USA ©Haworth, Inc 2011 6.11 Item #0383Haworth.com | Haworth-Europe.com | Hawort-Asia.com
Very® Seating
For more information call 800.344.2600 or 616.393.3000.Download additional copies at haworth.com
This brochure is printed on FSC® certified U2®:XG™ paper,manufactured with electricity in the form of renewableenergy (wind, hydro, biogas) and contains a minimumof 30% post-consumer recovered fiber. FSC is a global benchmark for responsible forest management.
Haworth is a registered trademark of Haworth, Inc.©Haworth, Inc 2011 Item #0383Haworth.com | Haworth-Europe.com | Haworth-Asia.com
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