HBGLOBALMANAGEDSERVICES2016

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HBCommunications,Inc.,with$130Millionin2015revenueandover400employees,isthe5thlargestAVintegratorintheUS.Foundedin1946,HBhasspentover60yearsprovidinginnovativemethodsforcollaborativecommunications.FromheadquartersinConnecticut,officesinMassachusetts,NewYork,NewJersey,VermontandRhodeIsland,andpersonnelthroughouttheUSandinLondon,England,HBprovidesexpertsolutions,staffandservicesineveryaspectofdeliveringandsupportingthemostcomplexAV,VideoCollaboration,DigitalMedia,Broadcast,ManagedServicesandLiveEventrequirements.Weareprivatelyheldandveteranowned.TherecipeforHB’sconsistentgrowthisauniqueabilitytoprovidedepthofexpertiseinawiderangeofaudioandvisualtechnologiesandservices.

Wepartnerwithover300ofthetopmanufacturersandmaintainrelationshipswithservicepartnersgloballytoinsurethatcustomersaresupportedbythebestsales,engineeringandservicepersonnel.Lastyear,HBsupporteditscustomers’needsacrosstheUnitedStatesandinover30countriesinternationally.OfHB’s400employees,HBisproudtohavealargeteamofmanufacturercertifiedprogrammers,licensedtechnicians,asignificantnumberofadvancedmanufacturercertifications,andalargepercentageofemployeesareInfoCommCTS-IandCTS-Dcertified.Amongtechnologyresellers,HBmaintainsthehighestlevelofcertificationsforkeytechnologypartnersandindustryorganizationsandmanufacturers.Asanexample,ofCrestron’s40GoldCertifiedprogrammersworldwide,3workforHBamongourstaffof24certifiedCrestronprogrammers.IntheareaofBusinessCollaborationHBisrecognizedbyPolycomasNorthAmericanSolutionsAdvisoroftheyear,andwasthefirstPolycompartnerinNorthAmericaallowedtodeliverPolycomAdvancedServicesforMicrosoftsolutionsallowingHBtoprovideMicrosoftbadgedLync,SharePointandExchangesolutionsarchitectsandmastercertifiedengineersforourcustomers’LyncorMicrosoftdeployments.WeareoneofveryfewpartnersworldwidewhositonCisco’sTelepresenceandAVadvisorycouncils.HBwasthesecondCiscopartnerinNorthAmericatoachievethestatusofMasterAdvancedTechnologyPartnerforTelepresence,thehighestcertificationavailableforCiscovideoconferencingsolutions.ThroughoutNorthAmericaHBworksinclosepartnershipwithProfessionalSystemsNetworkInternational(PSNI),theleadingnetworkofindependentaudiovisualandbroadcastcommunicationssystemsintegrators.Collectively,thecompaniesofPSNIgenerateinexcessof$800millioninannualrevenuewithover2100employeesacrossNorthAmerica.Approximately50%ofourconsolidatedstaffisskilledindesigning,fabricating,integrating,programming,servicingandrepairingA/Vandbroadcastcomponentsandsystems.ThenextlargestSystemIntegratorintheUSboastsrevenuesfarlowerwithtotalstafflessthanathirdthatofPSNI.

Inaddition,throughyearsofprovidingsupporttoourdomesticclientswehavebuiltaglobalpartnershipwithover20SystemIntegratorsacross22majorcountriesandgrowing.Further,ourmanagedservices–everyday–provideglobalsupportandvideoconferenceproductiontoourcustomersoneverycontinentontheglobe.

WithHB,yougainthebenefitofdepthofsupportonalocalbasis,whereverlocalisforyou.

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HBManagedServicesEveryday,corporations,governmentinstitutions,hospitalsandeducationalinstitutescollaborateorexchangeinformation.Itisthesumoftheseinteractionsthatmakeanenterprisethriveandgrow–ordiminish.

Effectivecollaborationamongpeople,informationandideasdrivesprogress.

Andthinkingstrategicallyaboutthemixofservicestosupportyouraudio,visualandvideoteleconferencefacilitiesisfundamentaltosuccess.Becauseit’stherightmixofservices–whetherinsupportofasmallhuddleroomortheCEO’sweekly,globaloperationsvideocall–thatdrivestheoperationsoftheenterprise.

TherightservicesmatterTechnologyitselfisrarelyafactorinmeetingfailure.Moretypicallyitisfailingtomatchthenecessaryservicesandsupporttotheneed,suchas:

• ConferenceparticipantswhoneedhelpusingAVorvideoconferencing

• Cablesorequipmentthatisunplugged,disconnected,orwithfeatureschangedinerror

• Connectionchallenges,eitherfromsecurity,interoperabilityorconnectivity

• Allkindsofschedulingmishapsandissueswithroomaccessoravailability

Applyingtherightmixofservicestotheneed–remoteandon-site,proactiveandreactive–allowsforroomstobescheduled,workingandready,attendeesconnectedandproductive,andallaspectsofaconferenceormeetingrunningsmoothly.

HBGlobalManagedServiceOfferings:• HBview–AnITIL-compliantsuiteofGlobalManagedServices,providing24/7GlobalServiceDispatch,Help

Desk,RemoteMonitoringandManagement,ConferenceProduction&Concierge,ManagedVideoNetworkServices

• Dedicated,StaffAugmentationServices–nationwideandinternationally.• On-sitedispatchservices–nationwideandinternationally• Technical/ProfessionalEngineeringServices.

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SiteServicesStrategicOn-SiteStaffAugmentationYourVeryOwnHBAudioVisualSiteSpecialists-StaffingServicesprovidededicatetrained,HBpersonnelwiththespecificskillsyouneedasanextensionofyourstaff.CustomersleverageHB’sextensivestaffingexperiencetoincreasetheiroperationalflexibilityandadministrativeefficiency.Combiningon-sitestaffingwithremote,proactivemonitoringandproductivityservicescanachievethehighestpossibleservicelevelsforyourmostcriticalrequirements.

ServiceContractsAnOunceofPreventionisWorthaPoundofCure-PreventivemaintenancetoyourdigitalcommunicationequipmentoftencatchesproblemsBEFOREtheyoccur,savingyouembarrassingandcostlydisruptionsatcriticaltimes.EachsystemincludesaninitialServiceWarrantyAgreement.Considercontinuingtoprotectyourinvestmentwithoneofourmaintenanceserviceplans.

Platinum Gold SilverEmergencycallback 1hour 1hour 1hour

On-sitevisitafterinitialcall

Critical-4hours(24/7) 1businessday 2businessdays

Preventivemaintenancevisits

4visits/year 2visits/year 1visit/year

Loanerprojector(s)/display(s)

Yes Yes No

On-siteemergencyvisits

Unlimited Unlimited Unlimited

Advancedpartsreplacement

24hoursformostmajorhardware 2businessdays Standardground

shipping

Accesstovideotestfacilities

24hours(schedulingaheadrequired)

Duringregularbusinesshours No

Systemfunctionalityguarantee

Yes Yes Yes

Phonesupport Unlimited Unlimited Unlimited

RentalandeventsupportservicecanbeprovidedthroughHBLive

Available Available Available

TimeandMaterials/EmergencyServiceWhetheryouhaveamaintenanceplanornot,westandbehindourworkandwe’reheretohelpwhenyouneedus.You’llonlypayforthepartsandlaborneededtocompletetheserviceorrepair.

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HBview-GlobalManagedServicesforAudio,Visual,VideoCollaborationandDigitalMedia

Proactive,‘EyeintheSky’RemoteServiceOptionstailoredtoyourindividualneeds.HBviewManagedServicesofferacomprehensivesuiteofremotesolutionstoproactivelymaintaincomplexcollaborationenvironments–keepingsystemsandpeopleoperatingatpeakefficiency.HBviewtracksalarmsandalertsinrealtimefromarangeofsystemandsupportsmajorAVManagementframeworkssuchasFusionandGlobalViewer.OurteamofAVandvideoengineers,usingthelatestinremotemanagementprocesses,operate24X7fromourHBviewNetworkOperationsCenter(NOC)toensureyourbusinesscancollaborate.

CapabilitiesofHBviewinclude:

• GlobalServiceDispatch:WithHBviewyouhaveapartnerwhomanagesonsiterepairforyourfacilities–whetherlocalorglobal–withincidentmanagement,resolutionandreportingtomeetyourneeds.

• UserHelpDesk:Needhelp?OnebuttonaccesstoateamofexpertstoassistyourassociatesintheuseofAVandbusinesscollaboration-fromthedesktop,conferenceroomorwherevertheyarecollaborating.

• RemoteMonitoring:24x7automated,passive,activeandproactivemonitoringforaudiovisualandvideosystemsincludinginfrastructure,controlsystems,endpoints,roomsincludingmonitorsandprojectorsthroughimmersivetelepresenceroomsanddigitalsignage.

• RemoteManagement:Bothproactiveandreactivemanagementbyexperienced,credentialedHBinSOCengineersincluding:

o Proactivesweeps:Designatedengineersremotelyinterrogatesystemsincludinglogfileandconfigurationstoverifysystemoperationsorremediateproblems–oftenbeforetheyimpactusers.

o IncidentManagement:TicketsareautomaticallycreatedifanincidentisdetectedduringproactivemonitoringandmanagementorreportedtotheHBviewNOC.Ourengineerssystematicallymanageincidentsincludingthirdpartycoordinationfromthepointatroubleticketisopenedtoclosure.

o ProblemManagement:Thisincludesrootcauseanalysisandcoordinationtorapidlycloseincidents.o ConfigurationandChangeManagement:Managedroomsandinfrastructureareup-to-dateandoperating

atpeakperformance.• Reporting:Standardandcustomizedreportingsummarizesincidentsandrootcauseatlocationand/ordevice

level,resourceutilization,callsuccessrateandothermetricsbasedonusagestatisticsorserviceperformance.

• ManagedVideoConferenceServices–Scheduling,ProductionandConcierge:EnsureyourMissionCriticalMeetingsarealwaysproductive.HBviewConferenceProductivityServicesensureyourmissioncriticalmultipartyvideoconferencesaremanagedfromstarttofinishbyourremoteConferenceProductionexperts–onyourvideoinfrastructureoronoursinthecloud.ConferenceProductivityServicesletyouuseanyendpointonanynetworktocollaboratewithyourcolleagues,customersandpartners–withaguaranteedhighqualityexperienceeverytime.

• ManagedAudioandWebcastingServices–Neverworryaboutcomplexmeetingsandeventswhichcallforspecializedwebcastingormanagedaudioservices.LettheexpertsatHBassumetheburdenandallowyoutofocusonthebusinessobjectivesofyourmeetings.

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TechnicalandProfessionalServicesExpertsonCall...foranyneed–HBstaffareamongstthemostrecognizedintheindustryandavailabletocontractfor.Wemaintainadvancedtechnicalcertificationsfromallmajormanufacturersandindustryassociations.Infact,theratioofHBstaffwithadvancedcertificationsishigherthananyoneincriticalareassuchasvideoconferencingandcontrolprogramming.Ashortlistofcredentialsincludes:

• CiscoMasterATPPartner• PolycomPlatinumPartner• Polycom2013SystemIntegratoroftheYear• CrestronGoldCertifiedMasterandSilverCertifiedprogrammers• AMXandExtronCertifications• InfoCommCTS,CTS-I,CTS-D,CertifiedEngineers• ITILv3andCISSPCertifications• MicrosoftMCSE,MCDA,LyncCertifiedEngineers• PolycomLync,voice,IPT(immersive),UCandRealPresencecertifiedTelepresenceengineers• CiscoCCIE,CCVP,CiscoCCNP,CiscoCertifiedTelepresenceEngineers

HBCommunications,Inc.