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HABIB BANK LIMITEDDEPARTMENTS
OPERATIONS
AND
FUNCTIONS OF DEPARTMENT
Submitted to:
Mam Sidra Shehzadi
Submitted by:
Sidra Malik (10-arid-1363)
Sundas Shahid (10-arid-1365)
Hassan Mehmood (10-arid-1317)
Muzammil Tufail (10-arid-1328)
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ACKNOWLEDGEMENT
All praises belong to almighty Allah who the supreme authority knows
the ultimate relation underlying all sorts of phenomenon going on in this universe
& whose blessing & exaltation flourished my thought & thrived my
ambitions to have the cherished fruit of my modest efforts my humblest
thanks to the Holy Prophet Hazrat Muhammad (PBUH) who is forever torch of
guidance & knowledge for humanity as a whole.
We deem it our utmost pleasure to avail this opportunity to express
gratitude &deep sense of ob l iga t ion to my revered teachers and
HBL’s manager RAHIL NASIR for their valuable and dexterous
guidance, untiring help, compassionate attitude, kind behavior, moral support
and enlightened supervision during this whole project.
Finally, we would like to extend hurtful thanks to our adoring
parents and friends for their day and night prayers sacrifices and encouragement,
moral and financial support throughout the course of our study. May all of them
live long and enjoy a happy life!
THANKS TO EVERYONE
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TABLE OF CONTENT
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Sr.no Title Page no.1 Bank and scope of banking 4
2 Introduction of HBL 4
3 Rating 5
4 Symbol of HBL 5
5 History of HBL 6
6 Mission and vision 8
7 Objective 9
8 Values 10
9 Services of HBL 11
10 Product of HBL 14
11 Departments of HBL 17
12 Account opening department 1713 Remittance department 21
14 HRM department 24
15 Credit and administrativedepartment
25
16 Marketing department 26
17 Finance/Advance Department 27
18 Agri-Finance Department 31
19 Clearing Department 33
20 Cheque Receipts 34
21 Forex Department 35
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BANKS AND SCOPE OF BANKING
WHAT IS BANK?
A bank is an institution for the custody, loan or exchange of
money for sanctioning credit, for transferring funds
by domestic foreign bills of exchange. It is a pipeline
through which currency moves into and out of
circulation. As it is clear from the definition of
banking, the main activity or function of banking is
borrowing and lending of money with a margin of
gain. However, as far as the present day banking is
concerned, there are a number of different banks, set
up under specific different objectives, performing
various functions
INTRODUCTION
Habib Bank Limited is a leader in Pakistan’s
services industry. It is a prime bank recognized in1941 commonly referred to as "HBL" and head-
quartered in Habib Bank Plaza, Karachi, Pakistan,
and is the major bank in Pakistan. The bank has anetwork of over 1450 branches in Pakistan and 55 branches worldwide. It has a domestic market share
of over 40%. It continues to dominate the commercial
banking sector with a major market share in inwardforeign remittances (55%) and loans to traders,
farmers and small industries. Its name is generally
considered for quality and reputation.
HABIB BANK has been a pioneer in
providing novel banking services such as first
installation of mainframe computer in Pakistanfollowed by ATM and more Internet banking
facilities in all branches. The main strength of HBL
brand is its great services to all customers especiallyto the corporate customers and its prominent head
office building that has dominated Karachi’s skyline
for 35 years.
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Habib Bank Limited provides commercial banking, modaraba management, and asset
management related services in Pakistan, as well as in the Asia Pacific, Europe, North America,
and the Middle East. It offers a broad range of products to target different market segments.Habib Bank Ltd is a Banking HBL which is engaged in Commercial &Retail Banking and
related services domestically and overseas. HBL Enjoy 20% of the market Share in Pakistan.Today HBL is truly the bank of the people Providing its customers convenience and Satisfactionall Over the world. Habib Bank Plaza, the tallest building in Pakistan, is the proud symbol of
HBL leadership In Pakistan’s corporate ground.
Besides this, HABIB BANK has been a pioneer in providing innovative banking
services such as first installation of mainframe computer in Pakistan followed by ATM and
more Internet banking facilities in all branches. The main strength of HBL brand is its greatservices to all customers especially to the corporate customers and its prominent head office
building that has dominated Karachi’s skyline for 35 years.
RATINGHBL is currently rated AA (Long term) and A-1+ (Short term) and has a balance sheet size
of USD 10.2 billion. It is the first Pakistani bank to raise Tier II Capital from external sources.
SYMBOL OF HBLThis symbol of HBL contains Bismillah at top,
Sword under Bismillah
and then lion under sword.
THIS SYMBOL DEPICTSBismillah ««... Islamic values and
culture
Sword«««…...Power
Lion««...….....Strength
HBL ««...........Brand name
THE POWER TO LEAD « «…logo
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HISTORY AND OVERVIEW OF HBL
Mohammed Ali Jinnah, Pakistan's founding
father, realized the significance of financialintermediation while he was campaigning for the
creation of a separate homeland for the Muslims of
India. He persuaded the Habib family to establish a
commercial bank that could serve the Indian
Muslim community. His initiative resulted in the
creation of Habib Bank in 1941, with HO in
Bombay (now Mumbai), and fixed capital of 25,000
rupees. The bank played an important role in
mobilizing funds from the Muslim community to
finance the All-India Muslim League's campaign
for the establishment of Pakistan. Habib Bank also
played an important role in channeling relief funds
to the people hurt in the communal riots and
violence that preceded the departure of the British
from India.
After Pakistan was born in 1947, Habib Bank, at the urging of Governor-General Jinnah, moved
its headquarters to Karachi, Pakistan's first capital. This gave Karachi its first commercial bank
of the newly formed Islamic Republic of Pakistan. The Habib family owned and managed the
bank until the Pakistan government nationalized it on 01 January 1974.
1951 HBL opened the first of 3 branches in Sri Lanka.
1952 HBL established Habib Bank (Overseas).
1956 HBL opened first of 5 branches in Kenya.
1957 or 1958 HBL opened a branch in Aden.
1961 HBL opened the first of what would become 6 branches in the UK.
1964 HBL opened the first of 4 branches in Mauritius and a branch in Beirut.
1966 HBL opened the first of 8 branches in the UAE.
1969 HBL opened first of 3 branches and an OBU in Bahrain. However, HB’s branch in
Aden is nationalized.
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1971 HBL opened an OBU in Singapore and a branch in New York.
1972 HBL opened the first of 11 branches in Oman. HBL constructed Habib Bank Plaza
in Karachi to commemorate the bank’s 25th Anniversary.
1974 The government of Pakistan nationalized HBL and HBL merged with Habib Bank (Overseas).
1975 HBL opened a branch in Belgium. HBL also merged with Standard Bank, a
Pakistani bank.
1976 HBL opened a branch in the Seychelles, the first of two branches in Bangladesh,
and a branch in the Maldives.
1979 HBL opened a branch in the Netherlands.
1980 HBL opened a branch in Paris and another in Hong Kong.
1981 HBL established Nigeria Habib Bank with 40% ownership. HBL also opened a
representative office in Teheran.
1982 HBL opened a branch in Khartoum.
1983 HBL opened branch in the Karachi EPZ and a branch in Istanbul.
1984 HBL established Habib American Bank in New York with a branch each in
Manhattan and Queens, and a US International Banking Facility. HBL also opened a
branch in California.
1987 HBL opened in Australia.
1991 The Habib Group established a separate private bank, the Bank AL Habib, after
private banking was re-established in Pakistan. HBL opened a branch in the Fiji Islands,
and took over the Paksistani branches of failed bank, BCCI.
1992 In Nepal HBL acquired 20% of Himalayan Bank.
1995 HBL established a representative office in Cairo.
1990s HBL established Habib Finance (Australia), and Habib Finance International
Limited, Hong Kong.
2000 HBL established Habib Canadian Bank.
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2002 On June 13, 2002 Pakistan's Privatization Commission announced that the
Government of Pakistan had granted the Aga Khan Fund for Economic Development
(AKFED), a subsidiary of the Aga Khan Development Network, rights to 51% of the
shareholding in HBL, against an investment of PKR 22.409 billion (USD 389
million).HBL's UK operation came close to being shut down due to regulatory issues
with the Financial Services Authority. The issue was resolved by converting the
operations to a subsidiary.
2003 HBL received permission to open a branch in Afghanistan.
2004 On February 26, the Government of Pakistan handed over management control of
Habib Bank to AKFED. The Board of Directors was reconstituted to have four AKFED
nominees, including the Chairman and the President/CEO and three Government of
Pakistan nominees
2006 HBL sold the operations that it had established in Fiji in 1991 to Bank of SouthPacific.
2009 HBL was granted permission to open Remnibi accounts in China. It already has
training and shareholding arrangements with Urumqi Commercial Bank.
MISSION STATEMEN
To make their customers prosper, their staff excel and Create value for
shareholders
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VISION STATEMENTTo be the premier organization locally and internationally that provides the complete
range of financial services to all segments under one roof.
OBJECTIVES
Like other business organization the core
desire of Habib Bank is to maximize the profit
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through saving & loaning money to the life of the common people. The Objectives of the Habib
Bank is given below:
Broad GoalAs a nationalized commercial organization, Habib Bank belongs to the people. It implies that it
stands for meeting the banking needs of the mass people of the society.
Operating GoalIn compliance with the very nature of the organization, the objective in mind the bank aims at
excelling quality and diversified services. To fulfill its mission Habib Bank has its main
objectives as followings:
• To provide banking services to people.
• To earn profit.
• Act as a media of exchange.
• To contribute to gross domestic product (GDP).
• Maintain a satisfactory deposit mix.
• To promote and boost up business sector inside the country.
• To help to grow entrepreneurship.
• Increase loan portfolio diversification and geographical coverage.
• To mitigate unemployment problem.
• Provide finance specialized services to the export.
• To help to boost economic development.
• To help in development and industrialization of the country
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VALUES OF HBL
HUMANITY
We promote a culture of mutual respect and treat both our team members and Customers with
humility and care.
INTEGRITY
For us, integrity means a synergic approach towards abiding our core values. United with the
force of shared values and integrity, we form a network of a well-integrated team.
MERITOCRACY
At every level, from selection to advancement, we have designed a consistent system of human
resource practices, based on objective criteria throughout all the layers of the organization. Weare, therefore, able to achieve a specific level of performance at every layer of the organization
TEAM WORK
Our team strives to become a cohesive and unified force, to offer you, the customer, and a level
of service beyond your expectations. This force is derived from participative and collective
endeavors, a common set of goals and a spirit to share the glory and the strength to face failures
together.
CULTURE OF INNOVATIONWe aim to be proactively responsive to new ideas, and to respect and reward the agents, leaders
and creators of change
SERVICES OF HBL
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ATM
Internet Banking
Mobile Banking
Debit Card
Phone Banking
Retail Banking
Commercial Banking
Corporate Banking
International Operations
HBL ATM
Funds Transfer (HBL accounts and third party
account under 1 Link network)
Utility Bill payment - KESC, GEPCO,
LESCO,FESCO, HESCO, IESCO, MEPCO,
PESCO, QESCO, LWASA, PTCL, SNGPL, SSGC
Mobile post pay bill payment and top-up- Warid,
Ufone, Telenor
HBL Credit Card bill payment
Cash withdrawal
Account Balance Enquiry
Mini Statement
ATM PIN change
HBL Internet Banking
Funds Transfer (HBL accounts and third party account
under 1 Link network)
Utility Bills payment - KESC, GEPCO, LESCO, SNGPL,
SSGC
Mobile post paid bills & top-up - Warid, Ufone, Telenor
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Purchase mobile prepaid vouchers - Mobilink, Ufone, Warid, Telenor, Zong, V-PTCL,and PTCL
HBL Credit Card bill payment
Account / Credit Card Balances
Account / Credit card statements
Cheque book Request
Maintain your personal settings
HBL Mobile Banking
Funds Transfer (HBL accounts and third partyaccount under 1 Link network)
Utility Bills payment - KESC, GEPCO, LESCO,
SNGPL, SSGC
Mobile post paid bills & top-up - Warid, Ufone,
Telenor
Purchase mobile prepaid vouchers - Mobilink,
Ufone, Warid, Telenor, Zong,V-PTCL , PTCL
HBL Credit Card bill payment
Account / Credit Card Balances
Account / Credit card statements
Maintain your personal settings
Cheque book Request
Debit Card
All services through ATM can be availed using HBL
Debit Card
Up to 20% discount on leading restaurants
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Phone Banking
Banker's Cheque request
Mobile Prepaid Vouchers - Mobilink,
Ufone, Warid, Telenor, Zong, V-PTCL
Balance inquiry
Account information
Stop cheque payment request
Cheque book request
Debit Card activation & de-activation
Credit Card activation & de-activation
Internet banking support
Account or service settlement request
Retail Banking
The Retail Banking network, with 1425 branches, is the
core strength of Habib Bank. The network provides HBL
with the largest diversified low cost deposit base of any
bank in Pakistan, and forms the basis for many of our
other business lines: corporate and investment banking
and treasury activities. The network provides HBL with
the largest diversified low cost deposit base of any bank
in Pakistan, and forms the basis for many of our other
business lines: corporate and investment banking and
treasury activities
Commercial Banking
Enterprises operating in the middle market contribute significantly to the economy of a country.
During FY-2000 HBL’s management decided to address this issue. On November 1, 2000
Commercial Banking came into being. The objective of setting-up Commercial Banking was
two-fold: The objective of setting-up Commercial Banking was two-fold:
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Fi t t t th i f k t h i th iddl k t
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• First to stop the erosion of market share in the middle market;
• Second, to regain the lost market share Commercial Banking is making headway with
improvement not only in terms of the business figures but also in its ambiance.
Renovation of is being carried out in order to give a professional look to all the
Commercial Banking Centers.
Corporate Banking
The Corporate Banking Group serves large
institutional customers who require sophisticated
products in an environment of intense
competition. HBL Corporate &Investment
Banking Group is now recognized as a market
leader and regularly arranges and participates in
most large structured finance deals
International Operations
HBL’s ability to operate successfully in diversified markets and cultures Isa function of a
long history in international banking – when first international branch was opened in 1951. The
Bank’s branches in financial centers continue to provide efficient trade settlement and
reimbursement services to the entire network and business with other banks
Products of HBL
House Finance
HBL provides the facility of house finance. The
Financing available for:
Purchase of house
Home improvement and renovation
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Self Construction
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Self Construction
Auto Finance
Habib Bank Auto Finance, a lease product, designed to offer you an economical way for owing
the car of your choice. Some characteristics are:
Lowest Down Payment
Lowest monthly rentals
Fixed repayment tenures of 36,48 and 60 months.
Lowest Processing charges
Insurance premium rates as low as 3%
All locally assembled new cars can be financed through this scheme.
HBL Flexi Loan
HBL had introduced a unique loan system for the middle income serving people in various
public sectors. It is basically meant for those in service people who earn more than Rs. 5,000 per month. This loan meets the petty requirements of the salaried class. Since the introduction of
this scheme Rs. 6 billion is advanced throughout the country. The maximum limit of this loan is
Rs. 3,000,000.
Life Style
Habib Bank Lifestyle is an economical financing scheme for Household Appliances and
consumer Electronics. Salient features of HBL LIFESTYLES:
Loans for salaried/ self Employed individuals or business persons
Low Mark-ups leading to affordable monthly installments.
Financing from Rs.10,000 to Rs.500,000
Fed tenures of 6,12,18,24 and 36 months
Low Processing charges
Full credit Life Insurance
Free Doorstep Delivery of items
Available throughout Pakistan from over 330 designated Habib Bank Branches
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HBL Rescue (Balance Transfer Facility)
HBL provides the facility to transfer your personal loan and credit card liabilities, at the
lowest rates ever.
For Personal Loans
The salient features of HBL Personal Loan are
Maximum loan up to Rs. 1,000,000
Choice of 12,24,36,48 and 60 months for
payback
Lowest Mark- up
Quick processing
Full Credit Life insurance
Available from over 400 designated branches throughout Pakistan.
For Credit Card Payments
Maximum loan up to Rs.1, 000,000
Lowest mark-up-compared to any credit card
Choice of 12,24,36,48 and 60 months for
payback
Quick processing
Full Credit Life insurance
Available from over 400 designated branches throughout Pakistan
Auto Cash (Debit/ ATM Card)
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you the direct access to cash in your account
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you the direct access to cash in your account.
Habib Bank card as your Debit CardWhen payment is made at any merchant location using the card, exact purchase amount is
deducted from your account.
Convenient, secure, quick and easy payment option
Nationwide acceptability at various merchant locations displaying ORIX Network logo
Free of charge debit card transactions
HBL iCard as your ATM Card
Offer a number of facilities such as cash withdrawal, Funds transfer between accounts,Balance Inquiry, Mini Statement, PIN Change etc.
Accepted at all 1LINK and MNET ATMs across the Country.
HBL Fast Transfer
This service provides a unique solution for overseas Pakistanis to send money back home in a
swift and convenient manner.
Departments of HBL
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• Remittance department
• HRM department
• Credit and administrative department
• Marketing department
• Finance/Advance Department
• Agri-Finance Department
• Clearing Department
• Cheque receipts
• Import and export department
Functions and operations of departments
1. Account Opening Department
Account opening department is one of the most important
departments of a bank. It is known as Gateway to the bank as
anyone (any individual, partnership firm or JSC) who wants to
initiate relations or to avail the services of bank has to open an
account. This is why it is known as gateway to the bank. For
opening of account a form is given which includes all necessary
requirements needed for further process. This form also includes
term and conditions of account holders and all details of bank
and customer relationship. (Annexure) Before opening an
account there are certain requirements
TYPES OF ACCOUNT:
CURRENT ACCOUNT:
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In this type of accounts the client is allowed to deposit or withdraw money as and when he likes.
He may, thus, deposits or withdraws money several times in a day if he likes. There is also no
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restriction of amount to be deposited or withdrawn. However, there is requirement of minimum
balance maintenance of Rs.5000/-. Usually this type of account is opened by the businessmen.
No profit is paid by the bank and no service charges are deducted by the bank on current
deposits account.
ELIGIBILITY
i. All Pakistani’s Resident/Non-Resident, Individuals (Single-Jointly) Companies/Firms etc. can
open and operate the Account but he should be a corporate customer.
ii. Any Foreign National Individuals (Single-Jointly) having valid Resident Pakistan
VISA/Work Permit can open and operate the Account.
Requirements for Opening of Account:
• Duly filled prescribed A/C opening FORM.
• Attested photocopy of N.I.C./Passport of Account Holder(s), Proprietor, Partners,
Directors and office Bearers as the case may be.
• Certified true copy of the certificate of incorporation or registration (in case of limited
companies & registered bodies only).
• Certified true copy of the certificate of commencement of business (in case of public
limited companies only).
• Certified true copy of the memorandum and articles of association (in case of limited
companies).
• Certified true copy of rules and regulations or By-Laws (in case of association etc.).
• Certified true copy of the resolution of the Board of Directors/Managing
Committee/Governing Body regarding conduct of the account.
FEATURES
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• Account can be OPENED with Minimum Balance Rs.1000/- with no maximum limit.
• Checking balance at any time during banking hours.
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Checking balance at any time during banking hours.
• No profit is paid.
• Statement of Account dispatched on request letter.
• There is no restriction for withdrawals of amount and number of cheque
PROFIT AND LOSS SHARING SAVINGS
This type of account is for those persons who want to make small savings'. This type
of account is opened with a minimum deposit of Rs.
1000/- or the amount prescribed from time to time.
The profit is paid on these accounts on the minimum balance during a month for the whole of that month.
Zakat & other taxes are deducted as per rules of the
government. The requirements for this account is
duly filled prescribed A/C opening FORM, Photo
Copy of National Identity Card (Resident Pakistani),
two Passport size photographs with
Signatures/Thumb Impression (Resident Pakistani),
Photo copy of Passport with Page bearing Resident
Visa of the Country where Pakistani Residing, two
Passport size photographs and signatures on A/COpening Form for Non-Resident Pakistani with
Signatures/Thumb Impression etc.
FEATURES
• Account can be OPENED with Minimum Balance Rs.1000/- or prescribed limit thatis
announced time to time with no maximum limit.
• Profit is payable at monthly subject to adjustment on deceleration of actual profit rate
declared every half year.
• Profit is calculated on monthly products
• Zakat will be deducted on valuation dates of account.
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