HEALTHCAREHealthcare organizations are assailed from all sides to improve patient outcomes, integrate new technologies and reduce costs. North Highland helps clients manage these mounting pressures with strategic solutions that create operational efficiencies, pinpoint the right clinical strategies and manage change.

For healthcare organizations, the pace of change has never been greater and the

stakes have not been higher: an aging population poised to consume even more

healthcare services, reimbursement increasingly linked to performance, and a

demand for more rigorous quality metrics. If that weren’t enough, Healthcare

Reform raises new business models such as Accountable Care Organizations

(ACOs) and Patient- Centered Medical Homes (PCMHs) that do nothing less than

restructure the hospital-physician-patient relationship.

North Highland clients benefit from our deep healthcare experience across every sector, including for-profit, not-for-profit, academic medical centers, providers and payers. We help our clients navigate the rapidly changing healthcare landscape and create powerful solutions:

StrategyThe highly competitive nature of healthcare requires continuous strategic response to enhance the patient experience and improve enterprise efficiency. We help clients identify and respond to the most promising opportunities to:

• Improve patient and member satisfaction

• Launch new business units • Build volume and enhance revenues

Clinical and Technical ServicesHealthcare organizations must determine the clinical and technical advancements

Be Successful with North Highland.Working with North Highland, our clients have better prepared their healthcare organizations to respond

to the increasing array of regulatory, clinical, and financial challenges. In an industry in which exponential

change is a daily occurrence, we provide a steady perspective on what matters most. Let us know how we

can help you build volume, improve clinical outcomes, and enhance operational efficiencies.

that will best achieve their clinical outcomes objectives. We help our clients manage smooth implementation of computerized order entry and electronic health records as well as redefine their care delivery systems to meet the emerging demands of ACOs and PCMHs.

System EfficiencyThe pressure to decrease costs and operate more efficiently is even more challenging as the “lowest hanging” efficiencies have been gained. By employing our model of Frictionless Healthcare, we help our clients identify opportunities, monitor performance metrics, and implement change management to:

• Enhance revenue cycle processes• Improve accounts receivable• Achieve meaningful use and pay for

performance incentives• Prepare for ICD-10

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The North Highland Company

North Highland is a global consulting firm that has

changed the model of how a consultancy serves its

clients. We hire only experienced consultants and

industry experts to live and work where our clients

live and work, leveraging our network of service area

expertise. We also guarantee our work. Consequently,

we build successful long-term relationships that

achieve exceptional results for some of the most

recognizable names in the world.

ABOUT NORTH HIGHLAND

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