Client Profile Partnership Prerequisites and Key Business Challenges Our client is a Fortune 1000 company, a designer, marketer and wholesaler of over 35 brands with best-in-class product expertise across five divisions - apparel, footwear, Jeanswear, jewelry and handbags. It provides a wide range of clothing, shoes and accessories for men, women and children. The firm operates about 940 outlet and specialty stores, as well as branded e-commerce sites. The key business challenges that needed to be addressed included: ? Highly complex systems landscape limiting scalability and flexibility, with high TCO ? Heterogeneous business process environment making it difficult to respond quickly to business changes and to allow systemic integration of new acquisitions ? Huge cost of maintenance of the business and systems infrastructure ? High concept to store cycle time and cost ? No application available for CXOs and senior management to check the health of the company at any point in time ? Huge M&A costs and effort ? Non-compliance to Sarbanes Oxley ? Low system reliability and performance Region : US Industry/ Domain : Retail/ CPG (Apparel and Footwear) Functional Area : IT Consultation and Support, Application Development and Maintenance and Enhancement Area of engagement : Complete IT support to all of the client’s constituent companies, including on-site production support and enhancement HCL Provides Complete IT Support to the Client’s Constituent Companies and Simplifies a Scattered IT Environment Our client was looking for a partner who could reduce complexity and consolidate its scattered IT environment.
Transcript
Client Profile
Partnership Prerequisites and Key Business Challenges
Our client is a Fortune 1000 company, a designer, marketer and wholesaler of over 35 brands with best-in-class product expertise across five divisions - apparel, footwear, Jeanswear, jewelry and handbags. It provides a wide range of clothing, shoes and accessories for men, women and children. The firm operates about 940 outlet and specialty stores, as well as branded e-commerce sites.
The key business challenges that needed to be addressed included:
?Highly complex systems landscape limiting scalability and flexibility, with high TCO?Heterogeneous business process environment making it difficult to respond quickly to
business changes and to allow systemic integration of new acquisitions?Huge cost of maintenance of the business and systems infrastructure?High concept to store cycle time and cost?No application available for CXOs and senior management to check the health of the
company at any point in time?Huge M&A costs and effort?Non-compliance to Sarbanes Oxley?Low system reliability and performance
Region : USIndustry/ Domain : Retail/ CPG (Apparel and Footwear)Functional Area : IT Consultation and Support, Application Development and
Maintenance and EnhancementArea of engagement : Complete IT support to all of the client’s constituent
companies, including on-site production support and enhancement
HCL Provides Complete IT Support to the Client’s Constituent
Companies and Simplifies a Scattered IT Environment
Our client was looking for a partner who could reduce complexity and consolidate its scattered IT environment.
?Lack of knowledge base and documentation leading to high cycle time in issue resolution and low customer satisfaction
HCL was chosen by the Client to provide complete IT support to all of its constituent companies, including on-site production support and enhancement.
Service areas: Application Development, Maintenance and Enhancement, Migration of retail application from Mainframe to i-series, Application Support and Maintenance, 24X7 Production Support, Application development and enhancement on i-series, implementation and support of SAP AFS, Wind Chill PDM, PKMS and UGS Team Center PLM, Enhancement of Merchandizing and Planning Application (QRS Trade weave)
Tools and technologies: Software: AS/400, Web methods, J2EE, Web logic, .NET, VB, ASP, Oracle, SQL Server. Hardware: AS/400, Win NT/2000 server and client machines. Tools/ packages: Microsoft Visual Source Safe, MS –Project 2000.
Methodologies: Agile Methodology and Migration Methodology
HCL provided a solution in two phases:
?First Phase: Rational Integration
?Best in class corporate point solutions ?Integrated with legacy divisional systems
?Second Phase: Single System
?Implemented UGS Team Center PLM/ PDM for product lifecycle, SAP AFS to take care of merchandising systems and WM for warehouse systems
?Business process reorganization and best practices:
?Migrated the old retail application (with 23,000 function points/ 1.3 million LOC) from mainframe to i-series
?Developed an application for the CXO group to provide insights into the performance of the company, with defined KPIs. This eased the management decision making process.
?Reverse engineered the application to generate functional specifications for the retail application
?Customized the retail application by parameterizing for better M&A turnaround time and systems consolidation
?Developed an automated solution for the retail purge process with optimized packing of purge items
?Implemented Siemens team centre to collaborate with external partners, provide role-based access, track design and development and streamline the sourcing process
?Provided integration to key business systems – SAP AFS to UGS team centre and PLM and PkMS
Enter HCL
HCL Services Snapshot
The HCL Difference
Business Benefits
The Current Scenario
The migration gave a new lease of life to the 20 year old applications, which in turn provided the following benefits:
?Reduction in infrastructure costs: De-commissioning of S/390 resulted in huge savings. Reduction in technical staff for OS support from six to two and operations staff from eight to three. On consolidating the corporate data center, 14FTEs were reduced.
?Improvement in performance: Purge process improved from 11 hours per run to seven hours per run. Weekly runs improved from two hours to 45 minutes and the nightly batch run was reduced by one hour.
?Improvement in application stability: The average faults per function point, as reported during the last 12 months, are 30% less than the industry average (as per SPR study)
?CXO Dashboard: Implementation provides integrated framework to view all functional areas of business – spread across multiple channels in the group
?Reduced M&A time: From 18 months to 3-6 months?Sarbanes Oxley compliance: ALDON implemented; functional and technical
documents developed using the X-Analysis tool?PDM and PLM implementation: Helped to take products from trend to design, to
sourcing to manufacturing and to the customer seamlessly with shorter timelines
Immediate savings at Client’s constituent company of $400,000 during their transition. Ongoing, a saving of at least $1 million per year is estimated with 20% time saving to planning and sales teams.
In the first six months of transition, we saw better inventory turn…its more than doubled…with a greater than 95% fill rate. - (CFO Client Testimonial)
HCL has built a strategic partnership with the client over the last five years, building domain strength and creating value. The relationship has been strengthened over time and several projects. HCL is currently exploring further improvements to the existing system in order to help the company take its operations transformation to the next level.
Hello, I’m from HCL! We work behind the scenes, helping our customers to shift paradigms and start revolutions. We use digital engineering to build superhuman capabilities. We make sure that the rate of progress far exceeds the price. And right now, 90,000 of us bright sparks are busy developing solutions for 500 customers in 31 countries across the world. How can I help you?
www.hcltech.com
We see HCL as an important long-term strategic partner with whom we can build a relationship to benefit both parties.
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