Our Handbook toCOME TOGETHER ANDBOUNCE BACK!

HumHaarNahiMaanenge#

MD’S MESSAGE

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“Once again, I would like to thank all of you for your unwavering commitment in delivering best-in-class banking services to our customers.

Our agile approach to digital and branch banking services has enabled us to fulfil the financial needs of our customers, even in these trying times.

Because of you and your efforts, HDFC Bank continues to be in a position of strength. Your support and resilience in the wake of this pandemic is applause-worthy.

But above all is our concern for the health of every team member and their families. Even as we prepare to return to work in phases, I urge all of you to be safe, follow guidelines and keep up the spirit of HDFC Bank!”

Hum Haar Nahi MaanengeAditya Puri

Ek diya tumhara

Aur ek lau hai meri

Tal jaayegi ye kali raat andheri

Hum dor dor saahas bator laayenge

Mr. Kaizad Bharucha Mr. Arvind Kapil Mr. Arvind Vohra Ms. Ashima Bhat

Mr. Ashish Parthasarthy Mr. Benjamin Frank Mr. Bhavesh Zaveri Mr. Chakrapani V

Mr. Jimmy Tata Mr. Munish Mittal Mr. Nirav Shah Mr. Parag Rao

Mr. Vinay Razdan

Mr. S Sampathkumar

Mr. Sashidhar JagdishanMr. Rahul ShuklaMr. Rakesh K. Singh Mr. Srinivasan Vaidyanathan

Ms. Smita Bhagat

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REMEMBER …

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Wear a mask…Wear a smile, even if the world cannot see it.

Social distancing ≠ emotional distancing.

Maintaining hygiene is not an option.

Investment in your health can help you create wealth…but opposite is not true!

Balancing work and life is all in the mind…They are not separate entities…its all about LIFE.

Simple living is the new SWAG!

Cherish the priceless aspects of your life.

I PLEDGE TO

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DOWNLOAD THE AAROGYA SETU APP

The app will alert users if they come within proximity of an infected person.

It will inform users about best practices and relevant medical advisories.

The app is available for Android and iOS users.

The Government of India has launched the ‘Aarogya Setu App’ - a Bluetooth based COVID-19 tracker. Employees must download the Aarogya Setu App and check their health on the app before starting for work.

Woh diye jo toofano se shart lagate hain

Itihaas ke panne unko hi dohrate hain

Hum mann se bas unko hi salaami dete hain

Khud se aage jo auron ko rakh paate hain

Hum suraj hain andhkaar nahin maanenge

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Activity

1. Only for permitted activities; 2. Branches allowed to operate in containment zone, offices of banks/financial institutions are not allowed to operate

Travel - Air, train, metro

Inter-state road movement

Education institutions

Hospitality, hotels, cinemas, malls

Large gatherings & places of worship

Barbershops, salons & spas

Stepping out between 7pm to 7am

Going out - age > 65, < 10, pregnant

Medicinal clinics, OPDs

Rickshaws, Taxis & Cab aggregators

4 wheelers

2 wheelers

1+1

1+2

1+1 1+1 1+0*

1+21

1+

1+1

1+2

Intra-district buses

Inter-district buses

Industrials with access controls

Urban industries

Urban in-situ construction

Urban single/non-essential shops

E-commerce essential goods

Private & Govt. (non-core)

Agri activities

Banks & Financial Institutions

Courier & Postal

Goods Traffic

Activity

33%

1+2

50%

50% 50%

50%

Br.2

Green. Red. Orange.Your guide to the three zones

Districts with zero confirmed cases till date or districts with no confirmed cases in the last 21 days

Highest incidence of COVID-19 cases - based on active cases, doubling rate of confirmed cases, the extent of testing & surveillance feedback from the districts

Districts which are neither defined as Red Zones, nor as Green Zones

Containment zones demarcated within Red & Orange Zones by States/UTs and District Administration based on the guidelines of MoHFW

STAYING WITHIN THE GUIDELINES ISTHE BEST WAY TO SERVE OTHERS

LET’S DO OUR BIT

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#BEFORELEAVINGFORWORK

Check your temperature every day - if you have a fever then rest at home.

If you have coughs, fever and/or respiratory problems, then connect with our Apollo Hospital doctors @ 1800 103 8645

Wear your mask (and keep a spare one handy).

Always carry an alcohol-based sanitizer with you and cleanse your hands at regular intervals.

Carry home food. After all Ghar Ka Khana is Ghar Ka Khana…

Always carry your ID Card and “seat pass” - it’s difficult to recognize you with that mask after all!

Keep sanitizers in your cars/scooters/bikes.

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Zip Zap ZoomPublic transport is a strict no-no.Drive yourself to work. If you’re a biker, then ride solo, no Pillion rider allowed.

2 is company, 3 is crowdOnly 3 people are going to be allowed to board a carpool vehicle at any given time, and are expected to maintain social distancing measures.

Car ParkOnly allowed in allocated parking spaces.

LET’S DO OUR BIT #DAILYCOMMUTE

Jinke rishtey gehre gehre hote hain

Unke dono pankh sunehre hote hain

Doori unko aur paas le aati hai

Aur udaan bhi aur khaas ho jati hai

Hum bikhra ek sansaar nahin maanenge

Hum haar nahin maanenge

keh do

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#WHO’SWELCOMENEW WAYS TO WORK

A P P R O V A L

Strictly follow the work-from-home/office/branch protocols that have been set.

Only permitted employees are allowed to work from the premise, as per agreements in respective departments.

Only permitted employees will be given a seat pass.

Entry of non-permitted employee is strictly prohibited till further notice.

Even permitted employees will not be allowed to visit the premise on holidays or work late hours. In case of any emergency, Group Head approval should be solicited.

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Don’t give it a passNo ID card, no seat pass, no mask - no entry.

Security guards are one of our frontline warriors tooRespect their contributions.. Respect them.For any grievance on logistics, speak to your administration team.

“Namaste” the new “Handshake” It’s better and safer than handshakes too. So are virtual high fives.

How cool are you?If your body temperature is found to be more than 37.5 degree celsius, return home and cool down.

Lift kara deDepending on the size of the lift, maximum 6 people can use it at a time. Please wait for your turn.Use of staircase is strongly advised.

Book my seatYour seat is already booked. Stick with it!Restrict your movement only to your area of work. Avoid inter-office and inter-floor movement.

Just FYIGym and other recreational facilities will be unavailable till further notice. AC will be maintained at 25 degrees celsius temperature (except in server rooms).

#CHECKINSNEW WAYS TO WORK

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WHO (Wash your Hands Often)Do it at frequent intervals or after any interaction with others.

Hy-Genie - our Stay Safe mantraWear your mask at all times.It’s safe to use your own coffee mugs, cups, water bottles, spoons etc. Eat food at your own desk rather than the pantry. Don’t spill, and if you do - just wipe it clean. Dispose of your PPE (Personal Protection Equipment) in specially designated spaces only.No spitting and/or littering around the bank’s premises.

No chai and smoke break outside office premiseTake your tea/smoke breaks only in designated areas within office premises. Maintain social distancing norms there as well.

Virtual hellos to allWhy meet customers/vendors/colleagues in person when we can connect with them virtually.

S P A C E yourselvesAvoid gathering of large groups (>3 people) for casual reasons.

Save paper, save the worldStick to soft copies. Avoid using/moving hard copy files/documents. Sanitize your hands before and after using photocopiers/scanners/printers.

#CHECKINSNEW WAYS TO WORK

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Hands off Taps/door knobs/lift buttons/tissue dispensers and all kind of handles/ awnings are frequently sanitized, but avoid touching them unnecessarily.Sanitize your laptops/desktops, work station at frequent intervals.Use ONLY designated exits and washrooms.All touch screens will be switched off till further notice.All non-essential doors will be kept open to avoid any contamination.

Physical Distancing Maintain social distance of 1.5 meters at all times - meeting rooms, going to the cafeteria, pantry, washroom wait area etc.50% occupancy will be observed in meeting/conference rooms.Tea/coffee will not be served in the meeting rooms.If you have to visit someone regarding work, follow the same safety norms.

Stay groundedNo domestic or international travel (personal or official) will be allowed until further notice.

#WHILEATWORKNEW WAYS TO WORK

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Ghar ka khana…my first choiceEnjoy your food from your own dabba. Experience mindful eating at your workstation.Avoid eating outside food. If you have to order in, food deliveries should be taken outside office premises.

Sharing is not caring at the moment For some time, avoid sharing spoons, plates and food from the same lunch box. #YourFoodYourPlate

Serve your own lazy selvesMake your own tea/coffee and refill your water bottles.Use your own coffee mugs, cups, water bottle, spoons etc.

Cafeteria RulesIf the canteen area is to be used, remove alternate seats to increase physical distance between diners.Use Payzapp/net banking to make any payments to the cafeteria vendor. Avoid cash transactions in the cafeteria. Partial air conditioning will be switched on only during designated eating hours. (08:30-9:30am, 12:00 to 3:00 pm, and 5:30 to 6:30p.m.)

#MUNCHMANTRANEW WAYS TO WORK

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On your way backFollow the same transport guidelines.Wear your ID card until you reach home.

Shopping Essentials on the wayCarry your own bag(s) while shopping. Avoid cash transactions & encourage e-payments wherever possible.

As you reach homeAsk a family member to keep the door open.Avoid touching the door knob/handle, and use your elbow to press the lift buttons.Leave your shoes outside the house/flat.Sanitise your hands/belongings before entering your house.Take a hot water shower before you relax with your family.Put your clothes for a wash. Avoid wearing it without washing it.

#BACKHOME

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CALL IT A DAY!

#OURWORLDSTAY TUNED…STAY CONNECTED..STAY INFORMED

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Keep Worry at Bay Stay tuned to “Our World” to stay healthy…Stay informed …Stay Positive!Check out the many resources available there:1. Dealing with Anxiety: Radio show on “Dealing with Anxiety” – sessions with renowned

psychologist Animated video on de-stressing during the lockdown2. SIP- Simple Immunity Practices (14 day Guide)3. Yoga Sessions4. Meditation/ Mindfulness5. Zumba Session6. Kick Boxing session7. On-call psychologist for emotional assistance8. On-call doctors for medical consultation and assistance.

Unleash the Hidden TalentFrom Novice to Pro…One for all and All for one1. What’s cooking in your kitchen - recipe of the day2. Are you kidding me? Activities for family and kids Art and Craft Dance Classes Gardening3. Flaunt your skills on the ‘HDFC Got Talent’ online show

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Building Brand You

Receiving Feedback & Criticism

Qualities of an effective negotiator

Hobbies & Wellness

Gardening

Yoga

First Aid Response/CPR

Kickboxing

STAY TUNED…STAY CONNECTED.. STAY INFORMED

Learn something new & broaden your horizon!

Listen to 20 minute webinars on various interesting topics

Access world class courses by Harvard Business Publishing

Learn at your time…Anytime!

#OURWORLD

Access free learning courses available on Udemy, Coursera to upskill yourself

HELPLINE

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HDFC BANK CARES FOR YOU

We are there for you…with you…Always!

In case you or your family requires assistance, please reach out to us at :

Counsellor on Cell: 1860 500 8318

Mediclaim Helpline: 1800 102 0345

Doc on Cell: 1800 103 8645

Dietician on Cell: 1800 500 3795

Stay Safe. Stay Healthy. Stay Happy!

Ek diya tumharaAur ek lau hai meri

Tal jaayegi ye kali raat andheriHum dor dor saahas bator laayenge

Hum dor dor sahas bator layengeTootenge nahin hum haar nahi maanenge

Hum haar nahin maanenge, Keh Do

Jinke rishtey gehre gehre hote hainUnke dono pankh sunehre hote hain

Doori unko aur paas le aati haiAur udaan bhi aur khaas ho jati hai

Hum bikhra ek sansaar nahin maanengeHum haar nahin maanenge,

keh do

Woh diye jo toofano se shart lagate hainItihaas ke panne unko hi dohrate hain

Hum mann se bas unko hi salaami dete hainKhud se aage jo auron ko rakh paate hainHum suraj hain andhkaar nahin maanenge

Ek diya tumharaAur ek lau hai meri

Tal jayegi ye kali raat andheriHum dor dor sahas bator layenge

Tootenge nahin, nahin