Best of #HDIConf15

HDIConference.com

Manley Feinberg (@manleyf)

Value is only valuable if it’s visible.

Via @ThinkHDI

Matthew Hooper (@vigilantguy)

If you don’t have the stability in operations, no one will trust you to innovate.

Via @ken_gonzalez

Good service can save a bad meal.

A good meal cannot save bad service.

Via @asykes70

Roy Atkinson (@RoyAtkinson)

Things that are easily measured very rarely get us to what we really want.

- Stephen Hultquist (@shultquist)

Via @jpcrepeau

John Custy (@ITSMninja)

You cannot measure what you cannot define.

Via @ThinkHDI

Patrick Bolger (@patb0512)

Nothing matters unless your organization is achieving value for the customer.

Via @ITSM_Catwoman

Gary Case

Put the fire hat away and focus upon problem management. Reward people who prevent fires, not fight them.

Via @jonesymsu

Daniel Monighetti (@DanMonighetti)

You can outsource a service, but you can’t outsource

accountability.

Via @servicedivabren

Jeff Rumburg

Perceived value vs. actual value in service and support: Close the gap between perception and reality.

Via @samanage

Every decision made by a manager should be either to reduce cost or improve satisfaction.

Via @jonliles

Daymond John(@TheSharkDaymond)

It’s 20% what happens to you and 80% how you respond!

Via @kitonjones

If your team can’t survive when you’re not there, YOU are the problem.

Via @ken_gonzalez

Christine Cashen (@ChristineCashen)

You can be the fountain or you can be the drain!

Via @ksocozy

Patrick Bolger (@patb0512)

Collaboration without purpose will fail.

Via @berkson0

The legacy you leave is how you impact people. What legacy will you leave?

Via @LaurieAL

Doc Hendley (@DocHendley)

Leaders who behave like humans are leaders who succeed.

Via @josygia_BYU

Mary Cruse (@RUBGSVD)

If you want metrics to be good guides for change, you have to change how you view metrics.

Via @ThinkHDI

Roy Atkinson (@HDI_Analyst)

Daymond John (@TheSharkDaymond)

We do not invest in companies. We invest in people.

Via @berkson0

Scott Stratten (@unmarketing)

Every interaction will change the brand. There is no such thing as a brand-neutral interaction.

Via @elkarunaratne

Julie Mohr (@juliemohr)

Your strategy for the cloud must focus on the customer.

Via @ThinkHDI

Scott Stratten(@unmarketing)

Integrity is not a renewable resource.

Via @dd979vet

Don’t miss our 2016 conference—register at HDIConference.com.

@ThinkHDI