HEALTHCARE DEMO KIT USER GUIDE ROOM 8XX · Alcatel-Lucent Enterprise Services Ref. Sll...

Alcatel-Lucent Enterprise Services

Edition Date Author Modifications / Comments / Details

1 2016-02-01 Serge LE LOUET

Creation

2 2017-11-07 Serge LE LOUET Modification : Otns

3 2017-12-13 Serge LE LOUET Modification : Rainbow

4 2017-12-15 Serge LE LOUET Modification : document presentation

HEALTHCARE DEMO KIT

USER GUIDE

ROOM 8XX

A C C E P T A N C E G U I D E

Healthcare demokit

Alcatel-Lucent Enterprise Services Ref. Sll 20160201001-1 Ed.4.0 Page 2/33

Sommaire

1 I n t r o d u c t i on 3

2 E nv i r o n ne me nt 4

2.1 High level architecture diagram .................................................................. 4

2.2 Configuration ......................................................................................... 5

2.3 Server details ........................................................................................ 6

3 U s e C a s e 1 4

3.1 Smart Guest Applications ......................................................................... 15

3.2 Mobile Guest Softphone ........................................................................... 16

3.3 OTNS .................................................................................................. 21

3.4 Mobile Guest Softphone ........................................................................... 24

3.5 IP Desktop Softphone onboarding ............................................................... 28

3.6 Automated Attendant .............................................................................. 31

3.7 Rainbow connect OmniPCX Enterprise ......................................................... 32

Healthcare demokit


1 Introduction

The aim of this document is to describe all aspects of the Hospitality Demo Kit. It contains the architecture of the demo, and explains how to configure each component of the Hospitality demo. This document also contains demo scripts, which will help the demonstrator carry out the various demos cases.

Products/tools/solutions concerned are:

• The Smart Guest Applications (SGA)

• The Mobile Guest Softphone (MGS)

• The IP Desktop Softphone (IPDSP)

• The OmniPCX Record Suite

• The OpenTouch Notification Service (OTNS)

• The Visual Automated Attendant (VAA)

• Rainbow

Before a demo please book and check the system availability on: http://edemo.al-mydemo.com/?page_id=1215

and check this document update on: http://edemo.al-mydemo.com/?page_id=2897

In order to ensure the quality of your demonstration and the relevance of the speech you want to deliver, please complete the Hospitality Solutions online training available on the Knowledge Hub platform:

• Access the Knowledge Hub: https://enterprise-education.csod.com/

• Fill in the general search field with the course Reference : HOSPWSA001 (1 hour) You also want to refer to the following technical datasheets that can give your answers to the questions from the audience:

• The 8088 Smart DeskPhone: o http://enterprise.alcatel-

lucent.com/assets/documents/8088_Smart_DeskPhone_Hospitality_datasheet_EN.pdf

• The Smart Guest Applications: o http://enterprise.alcatel-

lucent.com/assets/documents/201602040004EN_Smart_Guest_Applications_Datasheet.pdf

• The Mobile Guest Softphone: o http://enterprise.alcatel-

lucent.com/assets/documents/Mobile_Guest_Softphone_Datasheet_EN.pdf

• The IP Desktop Softphone o http://enterprise.alcatel-lucent.com/assets/documents/IP-desktop-softphone-

datasheet-EN.pdf

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2 Environnement

2.1 High level architecture diagram

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2.2 Configuration

•

User display name Phone type Phone number

Patient 8088 38xx

Patient 18xx

mobile smartphone 100891xx

Smartapps IOS iPad or iPhone 69xx

SmartApps Android Tablet or

Smartphone 79xx

Nurse 8068 28xx

ipdsp 100828xx

Security 8068/ipsdsp 78xx

ipdsp 100878xx

Doctor 8068/ipsdsp 68xx

ipdsp 100868xx

Rap SSID: thanks-edemo-team

itrulyloveyou

(all set default password is “0000”)

Wifi Qr code (Android Use Only)

• Demo PC

Name IP Description

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PC1 DHCP Login: reception68xx Password: Aludemo2012! Windows7sp1 pro, Firefox Chrome Java virtual room simulator (need flashplayer) OmniPCX Record screen capture Vlc

• Rap

• On your laptop launch a web browser and access the management URL (*) • Enter 195.128.146.40 as IP address for the OAW gateway, then press continue.

(*) refer to rap documentation

2.3 Server details

Useful bookmarks http://srv73.al-mydemo.com:8090/custom/hospitality/links.html

2.3.1 Oxe8

All users are registered without specific rights (no voicemail, no DDI…). All phones/rooms are in English. All phones default password is “0000”

• IP Desktop Softphone Tftp server : 192.168.111.108

• 80x8 set Dynamic Dhcp

2.3.2 P Desktop Softphone

o iOS applications : ALE IP Desktop Softphone iPhone and iPad

Healthcare demokit


o Android application : ALE IP Desktop Softphone

Configuration parameters: Tftp : 192.168.111.108

o Windows application : avalable on https://businessportal2.alcatel-lucent.com/

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� o MacOs Application: avalable on https://businessportal2.alcatel-lucent.com/

2.3.3 OmniPcx Record

Erreur ! Source du renvoi introuvable. (78xx) and Reception (68xx) are configured to record all calls. Login: reception68xx with password: Aludemo2012! This demo allows to listen the recorded calls for the Erreur ! Source du renvoi introuvable. (78xx) and the Erreur ! Source du renvoi introuvable. (68xx). http://srv26.al-mydemo.com/OmniPCXRecord/default.aspx with login: reception68xx and password: Aludemo2012! Please refer to the “OmniPCX Record R2-3 Hardware & Software specification” document for the browsers and plug-in compatibilities.

Healthcare demokit


o OmniPCX Record screen capture :

� http://srv26.al-mydemo.com/OmniPCXRecord/default.aspx with login: reception68xx and password: Aludemo2012!

� Download menu

� Set UP : Server IP : 192.168.111.26

2.3.4 Demokit Customization

http://192.168.111.73:8090/SGAEDemoRoom/

Healthcare demokit


You can: - Reset Phone mac address if necessary - Personalize: logo, background and screensaver or revert to default value. - Change Device Name

Take care with: Icon Position:

Time and date font color: black Position

Time Date Room font color: White Position

Software Download:

http://edemo.al-mydemo.com/?page_id=424 http://www.teamviewer.com/en/download/dyngate.aspx <=Teamviewer 12

• iOS applications o https://itunes.apple.com/us/artist/alcatel-lucent-enterprise/id336118639 o IP Desktop Softphone for iPhone and iPad o Mobile Guest Softphone iPhone and iPad o Smartapps iPhone and iPad

• Android applications o IP Desktop Softphone:

https://play.google.com/store/apps/details?id=com.alu.proserv.ipdsp&hl=fr o Mobile Guest Softphone:

https://play.google.com/store/apps/details?id=com.alcatel.proserv.guest&hl=fr o Smartapps

https://play.google.com/store/apps/details?id=com.otns.smartapp&hl=fr

Healthcare demokit


2.3.5 Mobile Guest Softphone server

Room set 38xx can be associated with 1 mobile. http://srv55.al-mydemo.com:8080/BYOD/ Login: staff, password: Aludemo2012!

iOS applications :Mobile Guest Softphone iPhone and iPad

Android application : Mobile Guest SoftPhone for Android

Device compatibility (ref Prerequisites document ALESVC57161 avalable on BPWS) :

2.3.6 OpenTouch Notification Service

Login : security8xx Password : Aludemo2012! Sip Number: 78xx

o SmartApps Configuration � Otns url http://192.168.111.13:9004/xml-rpc

Healthcare demokit


� Sip Server : 192.168.111.108 � Login 69xx � Password : 0000 � Sip Identity sip:[email protected] � Registration Internal � activation key is “rt79Q45”.

http://192.168.111.13:8080/Rtc/events : Real Time Console http://192.168.111.13:8080/FloorPlan/alarms Fire Alarm :

- ring Nurse 28xx - ring Security 78xx - rtc display - floor plan display -

Door Open :

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- ring doctor 68xx - ring Security 78xx - rtc display - floor plan display -

Ecg Alarm :

- ring Nurse 28xx - ring doctor 68xx after timout - floor plan display - rtc display

- Nurse Call :

- ring Nurse 281x - rtc display with answer or not - ring doctor 68xx after time out - floor plan display

Panic Button :

- ring Nurse 28xx - ring doctor 68xx after time out - floor plan display -

Healthcare demokit


2.3.7 Rainbow account

- [email protected] - [email protected] - [email protected]

Password : Aludemo2012!

3 Use Case

Before a demo please book and check system availability on: http://edemo.al-mydemo.com/?page_id=1215

Healthcare demokit


3.1 Smart Guest Applications

The purpose of this use case is to demonstrate the Smart Guest Application use in terms of service management from the room set. You must have in place the Smart Guest Applications server, the Mobile Guest Softphone server,the OmniVista 8770 to support the features. Please see below a high-level diagram of the network topology to have in place :

3.1.1 Homepage

3.1.1.1 Display

All users should have the homepage displaying the following icons: call, reception, concierge, room service, weather, mobile app, lights, A/C, blinds, services, directory, and emergency.

Healthcare demokit


: call the nurse

3.2 Mobile Guest Softphone

The purpose of this use case is to demonstrate the Mobile Guest Softphone solution use inside the hotel wireless coverage. In terms of hotel network infrastructure, you must have in place a wireless LAN to support the feature, below a high level diagram of the network topology to have in place :

The Mobile Guest Softphone application has to be installed first on the smartphone (see the iOS video : http://edemo.al-mydemo.com/video/applestore.mp4). The smartphone should be connected to the wireless SSID : thanks-edemo-team ( password: itrulyloveyou).(see the iOS video : http://edemo.al-mydemo.com/video/wifi.mp4)

3.2.1 Add a phone to the room

There are differents possibilities to get the registration QR code:

• From the Mobile Guest Softphone administrator interface: o Login on http://srv55.al-mydemo.com:8080/BYOD/ o with the login: staff and password: Aludemo2012!

Healthcare demokit


o From the guest profiles menu search your room 38xx

The maximum number per room is 1

o Click 38xx.

o Click then the “Show QRCode” button.

: deletes the room and associated devices

NB: don’t delete the room

Healthcare demokit


o Click then the “Send mail” button.

Application Mobile Guest Softphone has to be installed first on the smart phone. Smart phone should be connected to thanksedemoteam wifi network

Click then on Show QRCode.

Healthcare demokit


Healthcare demokit


From Mgs App Scan the QRCode The phone should be logged-in :

3.2.2 Call the room

From Nurse or doctor phoneErreur ! Source du renvoi introuvable., by dialing 181x, Mobile phone of the patient should ring:

3.2.3 Call from the room

Healthcare demokit


On Smartphone - call from Erreur ! Source du renvoi introuvable. (all speed dial call N° 281x), - call emergency

3.3 OTNS

http://192.168.181.xx:8080:vhs

Fire Alarm :

- ring Nurse 28xx - ring Security 78xx - rtc display - floor plan display

Healthcare demokit


- Door Open :

- ring doctor 68xx - ring Security 78xx - rtc display - floor plan display

-

- A click on the arrow open an file “corridor.html” to simulate a camera connection

-

Ecg Alarm :

Healthcare demokit


- ring Nurse 28xx - ring doctor 68xx after timout - floor plan display

- - rtc display

Nurse Call :

- ring Nurse 281x - rtc display with answer or not

-

- - ring doctor 68xx after time out - floor plan display

Panic Button :

- ring Nurse 28xx - ring doctor 68xx after time out - floor plan display

-

Healthcare demokit


http://192.168.111.13:8080/Rtc/events:

3.4 Mobile Guest Softphone

Application Mobile Guest softphone has to be installed first on the smart phone. (ios video) Smart phone should be connected to wifi ssid : thanks-edemo-team ( password: itrulyloveyou).(ios video)

3.4.1 Add a phone to the room

There is 2 possibilities to get the Registration QrCode:

• From the Mobile Guest Softphone administrator interface: o Login on http: //Erreur ! Source du renvoi introuvable./BYOD/ with login: staff

and password: Aludemo2012!

o From the Guest Profiles menu search your room 381x

o click 381x.

Healthcare demokit


o Click then the “Show QRCode” button.

:delete devices already associated

: delete the room

Healthcare demokit


• From Mobile App from HomePage on Room Set

Press on Call Reception Phone

From the Mobile Guest Softphone application:

Healthcare demokit


Scan the QRCode (the phone should be logged-in), the following screen then displays:

If this icon appears : check you wifi connection

3.4.2 Call the room

From the Doctor phone, by dialing room number (18xx), all phones of the room should ring: the call can be taken from any device.

3.4.3 Call Services

Healthcare demokit


3.4.4 Call from the room

on 8088 Press Dial Pad then Mobile button.

3.5 IP Desktop Softphone onboarding

3.5.1 server

http://srv36.al-mydemo.com/kioskipdsp/admin/phone

Login : reception Password : Aludemo2012!

Healthcare demokit


Directory number : the first free number Private Calling Number: leave blank Lastname : Firstname: Email : to receive registration information Registration end date :

Update : to validate modification Unregister : remove set and user information Get Qr code: to scan the qr code from mobile Sent Mail : send registration information to user email

- 1st mail with Registration url - 2nd mail with Registration security code

3.5.2 Mobile

Healthcare demokit


Email with Registration link and password Connect your smartphone on ssid Thanksedemoteam Install Ipdsp if not already done:

Enter password, Open IpsoftPhone, Registration is done

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To unregister the set : In administration page click on Set is unregister

3.6 Automated Attendant

In this demo use case we demonstrate the Visual Automated Attendant solution. By calling the Visual Automated Attendant you will be able to key in the room number you want to reach or call healthcare services.

Note : If you want to demonstrate the Mobile Guest Softphone solution without being connected though a RAP and without getting all the phones connected, it could be done with this demo scenario : you only need your Mobile Guest Softphone app, your QR Code and a phone calling the Visual Automated Attendant DID. For a specific Visual Automated Attendant demo please refer to: http://edemo.al-mydemo.com/?page_id=1692 By dialing +33298285361 or 3991 from a demokit device you reach the reach the Visual Automated Attendant and can go through the below menus : Visual Automated Attendant menu: Welcome guide If you know the room number you to joign press 1 To joign welcome desk 2 To joign administration services 3 1: dial the four digit number of the room you want to join => transfer the call to room 2: voice guide and Music on hold 3: Open Hour check => voice guide and Music on hold or Hang up

Healthcare demokit


3.7 Rainbow connect OmniPCX Enterprise

Healthcare demokit


www.alcatel-lucent.com/enterprise/services

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