WHY ARAMARK?HEALTHCARE DINING AND FACILITIES MANAGEMENT SERVICES
HEALTHCARE FACILITIES & HOSPITALITY
www.aramark.com
©2018 Aramark
Who is Aramark?
Aramark is a premier dining and facilities partner for healthcare organizations across North America, serving more than 300 organizations with insight-driven transformations and industry-leading expertise. Our teams are known for creating innovative dining experiences that transform dining services, while efficiently operating healthcare facilities to improve patient care.
From better-designed dining venues to inspiring menus, our dining services both delight and satisfy staff, visitors and patients.
As an integrated facilities management provider, our deep expertise in environmental services, energy management, plant engineering & maintenance, patient transport, and bed management assures a healthcare system’s physical infrastructure enhances clinical service. Our experienced, comprehensive approach provides healthcare administrators with peace of mind, knowing their most valuable assets—human and physical—are well managed and positive patient outcomes are always our top priority.
What makes Aramark different?
Aramark provides expert teams in every area of healthcare dining and facilities management that work to reduce healthcare-acquired infections (HAIs), improve employee and patient satisfaction and deliver higher reimbursements. Our healthcare experts’ combination of deep knowledge and innovative, strategic thinking enables us to develop customized programs for every organization we serve. Our innovative approach uncovers new ways to maximize cost-savings across the board, while supporting the highest levels of patient care and positive outcomes.
88%FOOD QUALITY TO THEIR HAPPINESS.
OF NURSES LINK
HEALTHCARE DINING SOLUTIONS:In healthcare dining, Aramark’s venue design teams create diverse and restaurant-style dining experiences, while our
world-class culinary teams design menus that meet staff, visitors and patient dietary needs and lifestyle preferences.
Our years of experience have resulted in the following industry achievements.
Aramark leverages actionable enterprise-wide insights
through our “Your Voice Counts” consumer feedback
tool, national dining trends and industry insights from
our national nursing survey to innovate healthcare
organizations’ dining experiences for staff, visitors
and patients.
Aramark’s national nurses survey delivers valuable
insights into the impact healthcare system cafes have
on their day. The studies help define Aramark’s
approach to providing speed-of-service solutions and
increased menu variety that satisfies staff appetites.
2. RESEARCH AND INSIGHT
Our Value: Meeting nurses’ needs and desires for on-premise dining experiences
1. CONTINUOUS IMPROVEMENT
Our Value: Improved customer satisfaction, revenue and lifts in nursing scores
Hospital staff rank fast service as an important dining
quality. Aramark brings innovative design capabilities,
such as adding ordering kiosks, to speed up service
and make staff happier. The right design modifications
also increase convenience, food quality and freshness,
and allow personalization of custom orders and upsell
opportunities—thereby, providing engaging, attractive
spaces for caregivers and visitors to rest and recharge.
3. DINING VENUE INNOVATION
Our Value: Strategic design changes improve service and satisfaction
60% OF NURSES EAT IN THE HOSPITAL CAFÉ REGULARLY
OVER
4. FOCUS ON HEALTH
Our Value: Expanding healthy and satisfying dining experiences
Providing healthy food options is a key driver of
satisfaction. Our health and wellness collaboration with
the American Heart Association, Healthy for Life®, and
Healthy for Life 20 by 20™, is incorporated into both our
patient and retail dining menus to help educate
and encourage patients, staff and caregivers to life
a healthy lifestyle.
Aramark’s restaurant rotation menus deliver the
on-trend menus that bring authentic ethnic and regional
food choices to hospitals’ cafés.
6. REVENUE GROWTH
Our Value: Increase staff dining participation and revenue
Thanks to Aramark’s dining venue, retail options and
menu innovations, our healthcare partners experience
significant increases in revenue growth. Further,
satisfying patients’ dining options directly impacts their
overall satisfaction and scores for their medical care.
64% OF PATIENTS LOOK FORWARD TO MEALTIME.
5. EXPERT DIETARY GUIDANCE
Our Value: World-class dietitians understand patients’ needs and preferences at every age
Aramark dietitians and culinary staff leverage the
Academy of Nutrition and Dietetics standards to
develop nutritional meal options customized for age,
regional flares, and health restrictions. For example,
pediatric patients aged 5 to 12 prefer food that is
familiar and comforting, similar to their school lunches,
and offers variety. Our dietitians create and deliver
nutrition-focused and satisfying meal options that
delight patients and help aid in faster recovery.
LANKENAU MEDICAL CENTER ACHIEVED
$150K IN REVENUE GROWTH
AFTER UPGRADING DINING SERVICES
2. ACCESS TO INNOVATION & STRATEGIC PARTNERSHIPS
Our Value: Access to leading innovation and best practices to improve the patient experience
Technology changes every 12 months. Aramark stays on
the cutting edge through strategic relationships with
innovative technology and equipment partners serving
as valued extensions of our internal R&D. We continuously
identify, pilot and adopt new technologies that improve
healthcare outcomes.
We partner with industry leaders on the development
of new systems and often bring these solutions to our
clients proactively. Cleaning systems protect surfaces
with greater resiliency while requiring less frequent
application. Predictive, mobile and sensor-based
technologies reduce unplanned repairs and service
disruption, increase asset life, and improve customer
service. Our FacilityFit Pro system, PatientConnect, and predictive technologies—help increase HCAHPS
scores, enhance productivity and reduce risk. Our
clients gain access to a broader solution set, resulting in
timely responses to challenges and innovative
solutions that are strategically piloted and perfected
before implementation.
INTEGRATED FACILITIES MANAGEMENT SERVICESAramark delivers on healthcare’s broader facility outcomes through one integrated approach. Integrated Facilities
Management (IFM) is an enabler to drive the patient experience, deliver sustainable and innovative solutions, drive
higher productivity, and reallocate resources to higher priority needs. We transform facilities to maintain cleaner and
safer environments for staff, visitors and patients, assure uptime of building systems, and reduce operational expenses.
Our experience and commitment to the space have created the following value adds for our partners.
1. INTEGRATED SERVICE DELIVERY
Our Value: A single source for all facilities management and support needs across healthcare systems.
Aramark provides a single source for all facilities’
needs—from environmental services, operations,
maintenance, central transportation, engineering,
energy management and more. In addition to deep
operational expertise, our Engineering and Asset
Solutions (EAS) team delivers on complex operating
and capital needs. Nearly 150 professional engineers,
certified energy managers, LEED-accredited
professionals, certified commissioning agents, and
project managers provide immediate and deep
technical expertise that most healthcare organizations
do not retain on staff.
Our team uniquely solves complex operating, capital,
utility, infrastructure and planning challenges that all
healthcare systems face. Strengthened by our
understanding of and capabilities in operations and
engineering, we bring a holistic and integrated
perspective to facilities management. We ensure your
facilities operate efficiently, deliver higher quality
business outcomes and reduce risk.
HEALTHCARE M&A ACTIVITY HAS INCREASED AT A COMPOUND ANNUAL GROWTH RATE OF 160% SINCE 2009 — SOURCE: KAUFMAN HALL 2017 YEAR IN REVIEW: THE YEAR M&A SHOOK THE HEALTHCARE LANDSCAPE
BUILDINGS ARE REVITALIZED EVERY
40 YEARS,
YET TECHNOLOGY CHANGES EVERY 12 MONTHS.
www.aramark.com
©2018 Aramark
Patient engagement strategies, standardized room
cleaning procedures and support services that improve
clinical care all drive higher reimbursements. Our
innovative PatientConnect is an enterprise-level
patient-rounding tool for environmental services,
patient transportation and other patient-facing
services. The mobile app allows us to measure the
immediate impact of service recovery and process
innovation, as well as predict our own daily
performance. The results are higher levels of patient
engagement and satisfaction.
3. PATIENT SATISFACTION
Our Value: Standardized approaches and innovative technologies improve survey scores
Aramark maintains a relentless focus on decreasing the
risk of healthcare-associated infections (HAIs) through
innovative cleaning technologies and standardized staff
training. Patient room sanitizing, modern cleaning
equipment, and proven approaches are only part of the
solution. Extensive training of staff on equipment and
process is continuously reinforced to deliver a repeatable
outcome. Our approach delivers a healthy environment
and efficient turnover of beds for new admissions.
4. INFECTION CONTROL
Our Value: Prevention of HAIs with cleaner, safer environments
Our programs comply with required accreditations and
regulations, including the nearly 275 Joint Commission’s
healthcare facilities standards. On average, our team
completes three Joint Commission surveys per week
compared to the industry average of one every three
years. The depth of knowledge, lessons learned and
expertise gained from these frequent surveys prepare
us to support your next inspection.
5. REGULATORY COMPLIANCE
Our Value: Understand and implement programs that meet compliance demands
The skilled labor shortage in facilities services
continues to challenge organizations. Simultaneously,
the adoption of new technologies quickly renders
existing skill sets obsolete. Through our College of
Facilities Management, Aramark delivers a professional
development program that attracts, retains and trains
top talent. Certified Training Centers of Excellence
across the country, as well as a training curriculum
specific to healthcare, provide staff access to the latest
facilities techniques, technologies and best practices.
Consolidation and mergers often challenge a healthcare
system to assure a consistent approach to service
delivery. Aramark provides a proven process and
repeatable model to assure consistent service delivery
across your entire portfolio. As a centralized source for
integrated facilities services, we provide a stabilizing
foundation to ensure every facility runs efficiently,
consistently and cost-effectively throughout a
transition and beyond.
7. STANDARDIZATION ACROSS BROAD GEOGRAPHIES
Our Value: Centralized, efficient approach to geographically dispersed facilities
6. ADVANCED STAFF TRAINING
Our Value: Attract and retain top talent and ensure skill sets remains current
Find out if Aramark’s dining & integrated facilities management services are right for your healthcare system. Contact us today.