Healthwatch Leicester CityHealthwatch Leicestershire

Capturing the experience of Service Users

What have you heard?

• NHS Complaints handling - experience of the process

• Currently working with UHL but working with other NHS organisations soon.

Healthwatch England Special Inquiry

Topic –

What happens to people when they are discharged from a hospital, care home or secure mental health setting?

Aim

Influence and change National policy or establishbetter guidance or practice

• Focus on the experience of :

• homeless people• older people• People with mental health conditions

• Experience of the discharge process within the last 18 months

Leicester City

• Lead – Barbara Czyznikowska• barbara.c@healthwatchleics.co.uk

Leicestershire • Lead – Thad Douglas

• thaddaeus.d@valonline.org.uk

With us before 15th July!

Capturing the evidence from the VCS• Used at the Quality Surveillance group quarterly

• VCS feedback form online/ offline

• Focused discussion

Join us todaywww.healthwatchleicester.co.uk