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www.pptcn.com Hello, Everyone! Jin Jing (Grace) September 10, 2012 Welcome to Business English
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Hello, Hello,
Everyone!Everyone!
Jin Jing (Grace) September
10, 2012
Welcome to
Welcome to
Business EnglishBusiness English
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in orders while traveling
buy a ticketbuy a ticket
book a hotel roombook a hotel room
confirm their flightconfirm their flightqueue at the check-inqueue at the check-in
go through securitygo through security
do some shoppingdo some shopping
watch an in-flight moviewatch an in-flight movie
collect their luggagecollect their luggage
take a bus or taxitake a bus or taxi
check-in at the hotelcheck-in at the hotel
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in orders while traveling
10). check-in at the hotel
1). buy a ticket1). buy a ticket
2). book a hotel room2). book a hotel room
3). confirm their flight3). confirm their flight
4). queue at the check-in4). queue at the check-in
5). go through security5). go through security
6). do some shopping6). do some shopping
7). watch an in-flight movie7). watch an in-flight movie
8). collect their luggage8). collect their luggage
9). take a bus or taxi9). take a bus or taxi
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Business Travel
Booking Enquiries:
Flight tickets
Hotel rooms
How to make a booking?
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Business Travel
Flight tickets
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trip from Sweden to Hangzhou:
18 hours
直达航班 北京转机
non-stop flightnon-stop flight
connecting-flight via Beijingconnecting-flight via Beijing
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舱位
头等舱
商务舱
经济舱
first classfirst class
business classbusiness class
economy classeconomy class
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Flight booking
DestinationFlight time: departing time / arrival timeAirlinesFlight No.Price
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Air France 法国航空公司 (Paris Charles De Gaulle Airport 巴黎戴高乐机场 ) British Midland 英国中部航空公司或英伦航空 British Airways 英国航空公司
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numbers
four, fourteen, fortynine, nineteen, ninetyfourth, fourteenth, fortiethninth, nineteenth, ninetieth
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09.00: nine am; oh nine hundred hours; nine in the morning
07.45: seven forty five am
21.30: half past nine; twenty one thirty; nine thirty pm
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07.5508.1523.1507.00
BA39506.20
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book / booking / fully booked 区别
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Bri.E: 9 April, 2007 9 April 2007 9-4-2007Am. E: April 9th, 2007 April 9 2007 4-9-2007
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passport pilot take off first / business / economy class check in air traffic controller baggage handler boarding pass flight attendant identity card return ticket single ticket overbook buffet cause chaos lounge pay an excess charge consumer help section in-flight airline representative confirmation email
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Business Travel
Hotel rooms
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Booking Rooms
Information necessary:
types of rooms;
date of arrival and departure;
your name and phone number (e-mail address) ;
price of rooms
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Business hotels
商务酒店
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格罗夫广场 皇家伦敦饭店（五星级）
皇家伦敦饭店 Royal London梅菲尔 Mayfair休息大厅 Lounge健康中心 fitness centre
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格罗夫广场 皇家伦敦饭店（五星级）
地处市中心、位于梅菲尔的典雅的皇家伦敦饭店，附近有商店、公园、剧院和其他景点。饭店入住登记手续快捷，有 204 个标准间和 42 个配备了书桌和通讯设备的工作间。饭店还有一个休息大厅、健身俱乐部和设施齐全的健康中心。标准双人间 265 英镑 / 天。
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马可和弗兰西斯卡 · 边齐
马可是意大利一家大公司的总经理，他要在伦敦和一个重要的供应商会面，他的妻子和他一同前往伦敦。
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斯特兰德大街 圣史蒂文饭店（三星级）
剧院区 theatreland科文加登广场 Covent Garden查令十字 Charing Cross自助早餐 a buffet breakfast
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斯特兰德大街 圣史蒂文饭店（三星级）
地处剧院区的中心，紧邻科文加登广场，距查令十字大街仅数米之遥。圣史蒂文饭店是在伦敦逗留的理想住处。该饭店提供舒适、配备齐全的住房和高效、热情的服务。饭店有餐厅、酒吧和免费游泳池。价格含自助早餐，每人 56 英镑 / 天；在每周的中段，单人加收 56 英镑。
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莫里斯 · 布来顿
莫里斯是广告部经理，在伦敦出席国际广告会议、他只想住一夜。他要在离开伦敦之前向公司发回一封电子邮件。
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波特曼广场 海德公园街饭店（四星级）
牛津大街 Oxford Street伦敦西区 West End 星期日爵士音乐便餐 a Sunday Jazz Brunch
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波特曼广场 海德公园街饭店（四星级）
这是一家离牛津大街和伦敦西区一些剧院路程很近的饭店。海德公园大街有一家著名的海鲜餐馆、一家家常饭馆和一家设备齐全的健康中心。饭店还提供大型自助早餐、大厅下午茶以及星期日爵士音乐便餐。每人 97 英镑 / 天，全周单人加收 97 英镑。
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林达 · 德 · 汉姆
为了私人助理这份工作，林达星期五要在伦敦参加面试。她想主到周末，并在逗留期间上街购物。
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客房种类
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一、单间客房
单人房 Single Room
双人房 Double Room大床间 Double Room, Double Bed ( 一张双人床 )
双床间 Twin Room = Twin Beds (两长单人床 ) = Standard Room ( 标准间 )
三人房 Triple Room ( 三张单人床 )
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二、套房（ 2 间或 2 间以上客房）
普通套间 Junior Suite （起居 + 卧室） 主 <豪华 >套房 Master Suite 商务套间 Business Suite = 行政套房 Executive Suite (专为商旅客人设计：有餐厅或会议厅，卧室中配特大号双人床 King-size Bed)
总统套间 Presidential Suite (5 间以上房间组成，装饰布置讲究，豪华酒店 luxury才有 )
皇室套房 Imperial Suite 高级套房 / 豪华套房 Suite Deluxe / Deluxe Suite小型套房 Mini Suite蜜月套房 Honeymoon Suite楼顶套房 Penthouse复式套房 Duplex Suite
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客房报价类型
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1. 基本房价 Rack Rate: 标准房价、门市价、散客价，即价目表 Tariff 上现行 Price
2. 追加房价 Extra Charge (另收 )
1 ）白天租用价 Day Charge （中午 12 点后、 18点前退房，加收半天费用； 18 点后，加收一天
2 ）加床费 Rate for Extra Bed
3) 保留房价 Hold-room Charge： 短期外出或因特殊原因为及时到，一般不加收服务费，仅付一定数额房费
4 ）钟点价 Time Rate: 6小时内
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3. 特别房价 Special Rate
1) 团队价 Group Rate
2) 小包价 Package Plan Rate: 房租费、餐费、游览费、交通费
3 ）折扣价 Discount Rate
常客 Regular Guest
长住客 Long-staying Guest
贵宾 VIP
4) 免费 Complimentary Rate 互惠
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4. 合同房价 Contract Rate: 企业、单位长期租房
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旅馆计价方式
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1 ）欧式计价方式 European Plan （ EP ）只房租，无餐费
2 ）美式计价方式 American Plan （ AP ）房租 +三餐
3)修正美式计价方式 Modified American Plan （ MP ）房租 +两餐（早、中、晚任选）
4 ）欧陆式计价方式 Continental Plan （ CP ）房租 +欧陆式早餐 Continental Breakfast
5 ）百慕大计价方式 Bermuda Plan （ BP ）房租 +美式早餐 (AB)
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客房分配顺序
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1 ）团体客 Group Guest
2 ）重要团体客 VIP Group Guest
3) 已付订金等保证类费用 Guest with Guaranteed Rate
4 ）要求延期之预期离店客 Staying Guest Who Requires Extension
5 ）普通客人，有准确抵达时间的 Guest with Accurate Arrival Time
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6 ）常客 Regular Guest
7 ）无预订散客 Walk-in Guest
8) 不可靠预订客 Guest with Doubtful Rate
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补充词汇
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豪华客房 deluxe suite
空房 vacancy, unoccupied accommodation
非担保预订 unguaranteed reservation
旺季 peak season
淡季 off / low / slack season
服务费 service charge
抵达时间 arrival time
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Bri.E: basement, ground floor, first floor, second floor Am. E: basement, first floor, second floor Bri.E: 9 April, 2007 9 April 2007 9-4-2007Am. E: April 9th, 2007 April 9 2007 4-9-2007
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Booking Rooms
Information necessary:
types of rooms;
date of arrival and departure;
your name and phone number (e-mail address) ;
price of rooms
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Sample 1 Conversation
-Hongda Total. Can I help you?-Yes. I'm calling to make a reservation of a room.-What kind of room do you want?-A double one for me and my husband.-When will you arrive?-On Saturday, the twentieth.-How long will you stay?-Three nights.-We still have rooms available now.-That's pleasant. And what is the rate, please?-The price for a double room is 298 yuan per day. May I know your name.-Yes. My name is Zhang Hua and my cell phone number is***********.-OK. We'll expect you on the twentieth.
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Useful Expressions
I'd like to book a double room for Tuesday next week
Could you reserve a single room for me？ I would like to reserve a twin room at your hotel for four nights fro
m June8, 2002.
Please reserve a single room under the name of Mr. Lin.
I'd like to book a single room with bath from the afternoon of October 4 to the morning of October 10．
I'd like a quiet room away from the street.
Could you find out for me whether it has any rooms for tomorrow？ I’d like a room with a nice view.
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How long will you be staying？ How long will you stay? We'll be leaving Sunday morning． We will arrive at 10 a.m. on Friday morning and sta
y there for two days.
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What is the rate ， please？ Can you tell me the rate for a double room ， please？ How much is a room for one night？ How much a day do you charge? Can I get a discount? The current rate is＄ 50 per night． We charge $80 for a single room per night. A double room with a front view(朝阳的 ) is 140 dollars per night ，
one with a rear view(背阴的 ) is 115 dollars per night． Sorry, we have no discount. You can get a 10% discount if you pay by credit card.
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Exercise 1
您好，这里是友好饭店，能为您做些什么？ 您好，我想订一个标间。 请问您想何时入住？ 下周五入住，一共住三天。 好的，一个标准间，下周五到周日，您想要朝阳的还是背阴的？ 两种房间价格有什么不同？ 朝阳的 260 元一晚，背阴的 230 元一晚。 我想我还是要朝阳的吧。顺便问一下，能打折吗？ 对不起，周末我们不打折。 哦，不要紧。 请问您贵姓？ 约翰 · 史密斯。 好的，我们期待您的光临。
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Booking rooms by a letter
besides the necessary information above in a conversation, you should also ask for confirmation.
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Sample 2
Subject: Reservation for A Single RoomDear Sir or Madam: I would like to book a single room with bath from the 21st of September to the 2nd of October, for John Smith, our Export Sales Manager. We would like you to provide a room with a telephoneextension. This is essential. We would like a room overlooking the park, if possible. Mr. Smith will need some reception facilities, as he will have many business meetings. He would like you to reserve a room for business meetings for the duration of his stay.
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Mr. Smith will arrive on the morning of the 21st September, and is intending to leave in the late afternoon on the 2nd October. We would like you to confirm this booking by return. Please let us know the full cost, including service charges. We look forward to hearing from you. Sincerely yours, **
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Another sample for the beginning of the letter:
Mr. John Smith, our Export Sales Manager, will fly to ** on Sept. 21. We would be obliged if you could book one single room with bath for him.
Another sample for the closing of the letter:
We appreciate your early confirmation.
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fax model Pacific Hotel
Fax TransmissionTo Ms Steele Fax noFrom *** Tel noDate 25 March 2008 Fax noSubject Room reservationThis is to confirm the details of your stay in Pacific Hotel next week on
April 16th.Room no 4 Type singleSize large Prize $200As is the prime time to visit Sydney, we have all rooms occupied with
only room 4 available to you. It is large but a little bit noisy. I wonder whether it still meets your requirements.
Regards
***Receptionist
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太平洋宾馆
传真至 : Ms Steele 传真电话 :自 : *** 电话号码 :日期 : 25 March 2008 传真电话 :主题 : 预订房间这是要确认您下周 4月 16 日在太平洋宾馆的住宿细则 .房间号 : 4 类型 : 单人间大小 : 大 价格 : $200因为现在是来悉尼旅游的旺季 , 只剩下 4号房间给您了 . 这是个大房间 ,但稍微有些吵 .我不知道是否仍旧满足你的需要啊 . 致礼 !
***接待员
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Business Travel
Flight Details
flight problems
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most airlines overbook to minimize seat wastage / no-shows
upgradingupgrading
downgradingdowngrading
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seating requests
A lot of business travelers have specific and exact seating requests
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upgrades
Where passengers request a better class seat than they have booked and paid for
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downgrading
Where passengers are moved to a lower class seat than they have booked and paid for because the airline has oversold seats
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most airlines overbook to minimize seat wastage / no-shows
upgradingupgrading
downgradingdowngrading
((超额预定超额预定 ))
((放弃预定座位的客人，订放弃预定座位的客人，订了机票不来取票的人了机票不来取票的人 ))
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baggage
Going astray (missing) or getting damaged
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III初 P56 6.1 听力check-in desk 办理登机手续的柜台change his story ( 说法、描述、叙述 ) ： That is an
other story. 那是题外的话。 It is another story now.现在情形不同了。
I bet = I thinkinformation desk 问讯处the first class lounge 一等舱候机室buffet 自助餐或供应便餐柜台They couldn’t do enough for me. 无否定意义，表
示“他们为我做得太多了”。cause chaos 引起混乱； create chaos 制造混乱
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ILast monthFlight ticket from Frankfurt to Lisbon
(online)Old credit card was stolenCheck-in desk at the airportNew credit card, passport, a copy of the
confirmation emailnew card with different card No.Was forced to buy a new ticket to LisbonBack to Portugal, I complained to the
customer serviceDidn’t solve the problem
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ask sb. For a refundcharge sb.follow-up letterfraudcredit card fraud
要求退款向某人收费追踪信件 , 后续信件n. 诈骗 , 欺骗信用卡诈骗
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Thank You for your Coming~~
Bye~
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Business Travel
At the Hotel
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jetlag
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dish of the dayOrganic vegetables
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最低价格 minimum price
大批 / 团体价 block / group booking / reservation
预订部 Advance Reservations
住宿登记卡 registration card
划卡 take a print of card
领队 tour leader
叫醒电话 morning call
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结帐时间 check-out time
前台 the Front Desk
贵重易碎品 something valuable or breakable
一流 first-rate
宴会厅 banquet hall
美容院 beauty salon
台球室 billiard room
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保龄球房 bowling room
You first. / After you.
客房服务 room service
寄存处 cloakroom
服务生领班 Bell Captain
行李推车 trolley cart
取行李 claim the luggage
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贵宾礼遇 red-carpet
行李员 porter
客房服务员 housemaid
总机 switchboard
外来电话 inbound calls
市内电话 local call
长途电话 long-distance call
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国际电话 international call
结帐 settle the account
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国际通用信用卡
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个人支票恕不接受 Personal cheques are not accepted
Visa (VS)
American Express (AE / AX / Amex)
Master Card (MC)
DC (Diners Club)
Federal Card (Fe)
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Hotels and Restaurants
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Hyatt Regency Hotel
Lake View Hotel
Merchant Marco Hotel
Radisson Plaza Hangzhou HaiHua Hotel
Shangri-la Hotel
Sofitel Westlake Hotel
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World Trade Center Grand Hotel
Xihu State Guest Hotel
Zhejiang Hotel
ZJ International Hotel
Home Inn
Super 8 Hotel
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Homework:
Self-study Page 68
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Business travel
传统的商贸经营行业会展跨国公司的区域年会调研与考察公司间跨区域的技术交流跨区域的产品发布会大型国际体育比赛大型纪念或庆祝活动公司奖励旅游
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Tips for Business Travel Abroad
Planning the itineraryBusiness preparations for international travel
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Tips for Business Travel Abroad
Planning the itinerary
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an extra rest day to deal with jetlagnot to overload the scheduletwo or three definite appointments a day,
confirmed well in advance
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Planning the itinerary
The trip’s goals and their relative prioritiesTo complete some more preparations and
confirmationsKeep the schedule flexible enough to allow for both
unexpected problems and unexpected opportunities
Check the normal workdays and business hours in the countries he plans to visit (foreign holidays)
Be aware that the travel from one country to another may be restricted
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Tips for Business Travel Abroad
Business preparations for international travel
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Business preparations for international travel
Seasonal weather conditions in the countries being visited
Health careElectrical currentMoney Transportation and communications abroadCultural differencesTippingCustoms regulations on what can be brought home
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BEC Preliminary
InterviewMini-presentationCollaborative task and discussion
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Interview
Do you think it is necessary to accommodate in an expensive hotel when travelling on business? (Why? / Why not?)
It is unnecessary. Convenience is more important than comfort when travelling on business.
What kind of transport do you like best for the business trip at home?
It depends on the distance. If it is far, I will go by air.
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Mini-presentation
What is important when choosing a travel agency for a business trip?
1. Range of service
2. Experience of staff
3. Charge
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I think three things are important when choosing a travel agency for a business trip.
Firstly, we must learn about the range of services they provide. For example, do they specialize in organizing group travels and conferences, arranging car hires and booking hotels, etc.? Secondly, experience of staff is also important. The experienced staff will provide a quality service. Thirdly, we need to consider charge. We can ask for discount and save money.
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Collaborative task and discussion
Your employer is going to attend a business meeting in another city. You are asked to book a hotel for him. Talk together for about 2 minutes about some of the things that are important and decide which three would be the most important. Here are some ideas to help you.
1. Location2. Facilities3. Charges4. Size of hotel5. Quality of service6. Evening entertainment7. Comfort8. Convenience
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Follow-up questions
Why is comfort important for a business trip?Is it essential to have space to work while on
journey? (Why? / Why not?)How important is it to have a reliable form of
transport?How important is the cost of trip?Is it important to have a colleague with you on a
business trip? (Why? / Why not?)
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Interview
Do you enjoy travelling abroad?Which place would you most like to travel to?Do you think people will travel more for
business in the future, or less? (Why?)Is it important to know the foreign language
when travelling abroad?
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Mini-presentation
What is important when making travel arrangements for a business trip abroad?
1. Convenience
2. Cost
3. Comfort
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Mini-presentation
What is important when making travel arrangements for a business trip abroad?
1. Type of transport
2. Accommodation
3. Contact person
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Collaborative task and discussion
Your company is sending some employees on a business trip abroad. Talk together for about 2 minutes about the things that need to be planned in advance and decide which three should be arranged first. Here are some ideas to help you.
1. Transport
2. Learning the language
3. Equipment
4. Suitable clothes
5. Accommodation
6. Contact names and numbers
7. Knowledge of the culture
8. Travel arrangements
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Follow-up questions
Which country would you like to visit on a business trip? (Why?)
Why is it important to plan the trips abroad in advance?
What problems can business travelers have in other countries? (Why?)
What are the good things about going to another country on business? (Why?)
How important is the cost of the trip? (Why? / Why not?)
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