1

Help me Obi-Social Kenobi: Social is my only hope

Using the Force of Enterprise Social Networks to Keep Training Alive

2

Presenters

Kim CarlsonAmbassador

Heidi Farris VP, Marketing

3

Presenters

Obi Social KenobiAmbassador in Absentia

4

What is an Enterprise Social Network?

• Enterprise Social Networks are revolutionizing the way businesses communicate internally.

• The focus is being shifted away from traditional one-way communication channels to facilitating open communication across and within organizational structures.

5

What is an Enterprise Social Network?

• ESNs serve as a central system that support a constant, seamless flow of knowledge throughout an organization.

• Employees are able to communicate and collaborate with one another in a real-time setting that is accessible by all employees, creating a space to access, learn, and share valuable organizational knowledge.

6

Why do companies use ESNs?

• Improved collaboration• Access to all organizational knowledge• Communication not limited by hierarchical structures

• 61% of employees say their companies’ ESNs make it easier to collaborate*

7

Why do companies use ESNs?

• Increased productivity • Real-time information • One-to-many communication channels

• Organizations that implement an Enterprise Social Network realize a 20-25% increase in productivity*

*McKinsey Global Institute. “The Social Economy: Unlocking value and productivity through social technologies.” July 2012.

8

Why do companies use ESNs?

• Improved efficiency• Central repository for information • Easily searchable content

• Moving communication from email to an Enterprise Social Network can reduce email time by up to 30%*

*http://econsultancy.com/us/blog/10986-75-of-businesses-to-use-social-collaboration-tools-in-2013-infographic

9

Why do companies use ESNs?

• Higher employee engagement • Organizational transparency • Horizontal communication

• Businesses using Enterprise Social Networks realize an average 18% increase in employee engagement year-over-year*

• Compared to the 1% increase seen in businesses not implementing an Enterprise Social Network*

*Thought Farmer. “Social Intranets & Employee Engagement: An HR solution for meaningful morale building.” 2012.

10

QA Break

11Slide Deck Title

How ESNs integrate with training

• Improve training outcomes while lowering costs

• Instill an immediate sense of community

• Socialize employees into the organization and culture

12

A new way to train

Training Horror

13

A new way to train

• Online• Takes away the costs of instructors in traditional

training models

• Peer-to-peer collaboration • Informal training accounts for 80% of learning

14

A new way to train

• Constantly share, ask questions, and learn• Regardless of geography, time zone and title• Accessible anytime, anywhere

• Two-way communication • Facilitates asking and answering questions

15

Post-training involvement

Only 1% of leadership training is applied in the three months following the training.

With Enterprise Social Networks the learning never ends..

16

Post-training involvement

• The learning never stops• Around-the-clock access to information

• Capture, capture, capture• Information learned is always readily available for future

recall

• Quickly develop productivity • No need to search - everything you need at your fingertips

17Slide Deck Title

Post-training involvement

• Open communication channels • Easily navigate expertise

• Continuous collaborative learning environment

18

Statistical benefits

• Reduce time to on-board new employees by two days*

• Increase new hire time-to-value by 30%*

• Increase employee retention by at least 20%*

*McKinsey Global Institute. “The Social Economy: Unlocking value and productivity through social technologies.” July 2012.

19

QA Break

20

What should a trainer look for in an ESN?

• Ease of use• Simple for new employees to get acclimated to • Quick access to experts and information

• Gamification• Provides incentives for new employees to be actively

engaged and learning • Easy to acknowledge who is collaborating and

contributing

21

What should a trainer look for in an ESN?

• Q & A• Give your trainees a place to go and ask (and answer)

questions once your training is complete• Storing questions for posterity lets trainees self-serve

• Multimedia content/embedding • Training content comes in all shapes, sizes, and formats• Technology that allows embedding enables you to use

your favorite quiz/poll/etc technology seamlessly

22

What should a trainer look for in an ESN?

• Mobile Ready• You want your trainees to be able to learn anywhere and anytime

• Hosted Technology• Avoid firewalls and VPNs – they only create hurdles and

frustrations

• Free Trial• You want to be able to kick the tires and run a quick trial before

you buy

23

Using ESN with 6 Steps to Ensure Training Sticks

24

25

26

27

28

29

Today’s Learnings

• Type in the chat window any ‘Ah-ha” moments from today

• Contribute to the TRM Discussion Group

30

www.bloomfire.com14-Day Free Trial