P A T R I C K L E N C I O N I

HELP YOUR EMPLOYEESDEVELOP PEOPLE SMARTS

2Help Your Employees Develop People Smarts

Ideal team players—employees who embody the virtues essential for teamwork—need to have an abundance of “people smarts.”

3Help Your Employees Develop People Smarts

This term does not refer to IQ, but rather a person’s ability to understand group dynamics and be socially aware.

4Help Your Employees Develop People Smarts

Colleagues with people smarts have good interpersonal skills. They ask good questions and listen well to others.

5Help Your Employees Develop People Smarts

Most people defi cient in this virtue are likely oblivious to how the team perceives them.

6Help Your Employees Develop People Smarts

There are two things managers can do to gently guide these employees on the path to greater awareness: get the team involved and cover the basics of expected behaviors.

7Help Your Employees Develop People Smarts

GET THE TEAM INVOLVED

8Help Your Employees Develop People Smarts

It’s best to make it clear to everyone on the team that a defi ciency in this area is not about intention.

GET THE TEAM INVOLVED

9Help Your Employees Develop People Smarts

Employees who lack people smarts have no desire to create problems with their teammates. They may just need support and coaching.

GET THE TEAM INVOLVED

COVER THE BASICS

11Help Your Employees Develop People Smarts

Quickly (and kindly) redirect an employee on the spot when there is an opportunity for growth.

COVER THE BASICS

12Help Your Employees Develop People Smarts

For example, remind an employee to thank a colleague for help—a social nicety he or she may not initiate without a cue.

COVER THE BASICS

13Help Your Employees Develop People Smarts

The keys to success are repetition and kindness.

Learn more about helping your employees develop the core virtues of an ideal team player.

www.wiley.com/go/patricklencioni

Adapted from The Ideal Team Player: How to Recognize and Cultivate the Three Essential Virtues