The true sign of intelligence is not knowledge but imagination

Truly great people in any field are not just adaptors they are shapers

problema ba?

Good news: We live in the

Henyo Age

HENYOIntelligent Pinoy

High IQ

HENYOIntelligent Organizations

and Self Regulating Social Organisms

Problem Solving in the Age of the Henyo

HENYO MODEL

FAST TRACK SOLUTIONS

CROWD ACCELERATED INNOVATION

FAST TRACK LEARNING

RAMOS-TENEDERO

Fast tracking learning curve with concepts,

experience, information, repetition and concentration

Why didn’t the filipinoinvent facebook, or the

automobile or the computer

Less Exposure to Concepts, Language,

Culture and KnowledgeInformation Restriction during

the years of colonization

Less Exposure to Conceptsmeant lesser exposure to

Innovation

The WORLD is Changing

Peered Networks and Open Knowledge Era

Now, more than ever we now have access to concepts and learning, all of

them for FREE

Why do You think do we have millennials right

now? What ushered them in?

Mix of new concepts, knowledge, technology

made learning easier and faster

This is not accidental

This is destined

Henyo Profiles:Iliac Diaz

Efren PenafloridaKidlat TahimikJaberwockez

Ap de Ap

Problem Solving in the Age of the Henyo

THE HENYO MODEL

FAST TRACK SOLUTIONS

CROWD ACCELERATED INNOVATION

FAST TRACK LEARNING

RAMOS-TENEDERO MODEL

RAMOS-TENEDERO MODEL

FAST TRACK SOLUTIONS

CROWD ACCELERATED INNOVATION

FAST TRACK LEARNING

Awareness of Acceleration

Tools to Accelerate Learning

FAST Track Application

Share

Improve MILSA

1st Step Self Optimization is the awareness that

things can be accelerated

2nd Step Self Optimization is learning the right tools to accelerate the learning

3rd Step Self Optimization is to apply these tools

ASAP (NLP factor)

4th Self Optimization is to share the solution

5th Step Self Optimization is to improve on the

solution

6th Step Self Optimization

Revolution

REMEMBERfast track the learning curve

= fast track solutions

The WORLD is Changing

Information Age Assets do not follow industrial age scarcity

principles

They grow in Value especially when shared

Enough to start a revolution

Problem Scenarios

How do You Solve the Traffic Dilemma?

How do You solve corruption?How do you solve poverty?

How do you increase productivity?

How do you increase GDP?

Different Talents come into playDifferent Specializations Step in

Different and Open Networks share the solution

Henyo does not marginalizeHenyo does not discriminate

http://www.youtube.com/watch?v=6rPFvLUWkzs

Henyo thrives on the leave no one behind policy

Henyo operates in the bayanihan model of tulong

tulong instead of kanya kanya

THEN NOW

Everyone goes into the direction of a shared vision

There is genius in the diversityThere is genius in the sharing

Who knows maybe this man has the solution to the EDSA traffic.

RAMOS-TENEDERO MODEL

FAST TRACK SOLUTIONS

CROWD ACCELERATED INNOVATION

FAST TRACK LEARNING

Awareness of Acceleration

Tools to Accelerate Learning

FAST Track Application

Share

Improve MILSA

MULTIPLE INTELLIGENCESLinguistic thinking in words; use of language and words in many different

forms to express complex meanings

Logical-math logical approach to problems; understanding of number and abstract patterns. Frequent us eof reason in recognizing and solving problems

Musical awareness of rhythmic patterns, pitch and timbre

Visual-spatial ability to create mental images, awareness of the relationship between objects in space.

Bodily-kinesthetic adeptness in the use of objects and activities involving motor skills.

Interpersonal understanding of and interaction with others

Intrapersonal sensitivity to one’s feelings and moods; knowledge of own strengths and weaknesses.

Naturalist sensitivity to the natural world; ability to see connection and patterns within the plant and animal kingdoms.

LEARNING STYLES PROFILEEnvironmental Preferences: Some learn with sounds; others study with

dim light; some like to learn in cool environment; others prefer informal setting.

Emotional Preferences: intrinsic vs. extrinsic motivation; one at a time vs. multiple starters; conformist vs. non-conformist; structured or non-structured learning.

Sociological Preferences: alone or group learning; with or without an authority; routine or variety ways of learning

Physiological Preferences: visual, auditory, tactile or kinesthetic learning; with or without intake; low or high mobility; morning, afternoon or night learner

Psychological Preferences: analytic, global, impulsive, reflective

Case StudyLets put it into

practice

Top Contact Center Problems

Inconsistent Deliveries: AHT, Accuracy, CSAT, Quality, CPT

AttritionLearning CurveAbsenteeismCommitment

Burnout

Call Center X has problems with AHT (Average Handling Time)

and Low CSAT ratings

Call Center X has problems with AHT (Average Handling Time)

and CSAT Problems

AHT Problem: Inability to resolve issues within an accepted time frame during the call. May

stem from problems in comprehension, listening skills, articulation, product knowledge

or unavailable information

BERT – STRUGGLES WITH AHT,CSAT DUE TO HIS LISTENING SKILLS

BERT’S MULTIPLE INTELLIGENCES PROFILE STRENGTHS (YELLOW)

Linguistic thinking in words; use of language and words in many different forms to express complex meanings

Logical-math logical approach to problems; understanding of number and abstract patterns. Frequent us of reason in recognizing and solving problems

Musical awareness of rhythmic patterns, pitch and timbre

Visual-spatial ability to create mental images, awareness of the relationship between objects in space.

Bodily-kinesthetic adeptness in the use of objects and activities involving motor skills.

Interpersonal understanding of and interaction with others

Intrapersonal sensitivity to one’s feelings and moods; knowledge of own strengths and weaknesses.

Naturalist sensitivity to the natural world; ability to see connection and patterns within the plant and animal kingdoms.

1st Step Self Optimization is the awareness that things can be accelerated

“Bert capitalizes on his MI strengths to accelerate his learning”

BERT’S MULTIPLE INTELLIGENCES PROFILE STRENGTHS (YELLOW)

Visual-spatial ability to create mental images, awareness of the relationship between objects in space.

Interpersonal understanding of and interaction with others

2nd Step Self Optimization is learning the right tools to accelerate the

learning

3rd Step Self Optimization is to apply these tools ASAP (NLP factor)

•Being a Spatial Person---Bert sharpen’s his listening skills by watching, linking and

drawing images associated with the words, phrases and sentences thrown to him

•Being Good in Interpersonal relationships he hangs around with the expats to get free

tips and pointers on how to understand their language

3rd Step Self Optimization is to apply these tools ASAP (NLP factor)

LEARNING STYLES PROFILE

Environmental Preferences: Some learn with sounds; others study with dim light; some like to learn in cool environment; others prefer informal setting.

Emotional Preferences: intrinsic vs. extrinsic motivation; one at a time vs. multiple starters; conformist vs. non-conformist; structured or non-structured learning.

Sociological Preferences: alone or group learning; with or without an authority; routine or variety ways of learning

Physiological Preferences: visual, auditory, tactile or kinesthetic learning; with or without intake; low or high mobility; morning, afternoon or night learner

Psychological Preferences: analytic, global, impulsive, reflective

TURBO SOLVING: Below is BERT’S Learning Styles Profile (in red)

and how he uses it to his advantage to fast track the undertaking by 50%

4th Self Optimization is to share the solution

Having improved, Bert posts the solution for everyone to see and

give feedback on

“Hi Everyone, I used to struggle with my AHT, CSAT scores before but I capitalized on my strengths such as

associating images with the language and hanging out with the expats often. Now I’ve lowered my AHT and

increased my CSATS significantly”

5th Step Self Optimization is to improve on the solution

“Hi Everyone, I used to struggle with my AHT,CSAT

scores before but I capitalized on my strengths such as

associating images with the language and hanging out with the expats often. Now I’ve lowered my AHT

and increased CSATS significantly”

“Hey Bert my MI profile leans on linguistics , I can

certainly provide you some tips and pointers on how to listen to correct

grammar”

“Hey Bert my MI profile leans on musical, I can help you decode some sounds and phrases so that you can hear and

listen to them with much efficiency

6th Step Self Optimization Revolution

Solution is further improved, replicated and shared for everyone

to model after and use as best practice

There is genius in the diversityThere is genius in the sharing

EXERCISE:Your turn, what’s your

problem?

Barriers to the HENYO MODEL:

Vested InterestGreed

CorruptionDiscrimination

SME’S ARE WITHIN

HENYO promotes FIRST AMONG EQUALS

HENYO IS SOCIALIZED

•Learning•Contribution

•Helping/Supporting

HENYO MAKES THIS

WORLD A BETTER PLACE

FASTER