Heritage Guideline

8/2/2019 Heritage Guideline

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GUIDELINES FOR CLASSIFICTION

OF HERITAGE HOTELS

Definition:

Heritage Hotels cover running hotels in palaces/castles/forts/havelies/hunting loges/

residence of any siz built prior to 1950. The facade, architectural features and generalconstruction should have the distinctive qualities and ambience in keeping with the

traditional way of life of the area. The architecture of the property to be considered for this

category should not normally be interfered with. Any extension, improvement, renovation,

change in the existing structures should be in keeping with the traditional architectural

styles and constructional techniques harmonising the new with the old. After expansion/

renovation, the newly built up area added should not exceed 50% of the total built up

(plinth) area including the old and new structures. For this purpose, facilities such as

swimming pools, lawns etc. will be excluded. Heritage Hotels will be sub-classified in the

following categories:

Heritage:

This category will cover hotel in Residences/Havelies/Hunting Lodges/Castles/Forts/

Palaces built prior to 1950. The hotel should have a minimum of 5 rooms (10 beds).

Heritage Classic:

This category will cover hotels in Residences/Havelies/Hunting Lodges/Castles/Forts/

Palaces built Prior to 1935. The hotel should have a minimum of 15 room (30 beds).

Heritage Grand:

This category will cover hotels in Residence/Havelies/Hunting Lodges/Castles/Forts/

Palaces built prior to 1935. The hotel should have minimum of 15 rooms (30 beds).

Room & Bath Size:

No room or bathroom size is prescribed for any of the categories. However, general

ambience, comfort and imaginative readaptation would be considered while awarding

sub-classification classic or grand.


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214 India Tourism Statistics 2003

SPECIAL FEATURES:

Heritage:

General features and ambience should conform to the overall concept of heritage

and architectural distinctiveness.

Heritage Classic:

General features and ambience should conform to the overal concept of heritage

and architectural distinctiveness. The hotel should provide at least one of the under

mentioned sporting facilities.

Heritage Grand:

General features and ambience should conform to the overall concept of heritage

and architectural distinctiveness. However, all public and private areas including rooms

should have superior appearance and decor. At least 50% of the rooms should be

airconditioned (except in hill stations where there should be heating arrangements). The

hotel should also provide at least two of the under mentioned sporting facilities.

SPORTING FACILITIES:

Swimming Pool, Health Club, Lawn Tennis, squash, Riding, Golf Course, provided

the ownership vests with the concerned hotel.

Apart from these facilities, credit would also be given for supplementary sporting

facilities such as Golf, Boating, Sailing, Fishing or other adventure sports such as

Ballooning, Parasailing, Wind-surfing, Safari excursions, Trekking etc. and indoor games.

CUSINE:

Hertiage:

The hotel should offer traditional cuisine of the area.

Heritage Classic:

The hotel should offer traditional cuisine but should have 4 to 5 items which have

close approximation to continental cuisine.

Heritage Grand:

The hotel should offer traditional and continental cuisine.


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India Tourism Statistics 2003 215

MANAGEMENT:

The Hotel may be managed and run by the owning family and/or professionals.

Note: Classification in any of the above categories will be given keeping in view the

overall standard of the property. The hotel would be judged by the quality ofservice and the years of experience that the owner/staff have had in the

business.

GENERAL FEATURES:

There should be adequate parking space for cars. All public rooms and areas and

the guest rooms should be well maintained and well equipped with quality carpets/area

rugs/good quality duries, furniture, fittings etc. in good taste and in keeping with the

traditional lifestyle. If carpeting is not provided, the quality of flooring should be very good(This is not to suggest that old and original flooring whether in stone or any other material

should be replaced unnecessarily). The guest rooms should be clean, airy, pest free without

dampness and musty odour, and of reasonably large size with attached bathrooms with

modern facilities (e.g. flush commodes, wash basins, running hot and cold water, etc.).

There should be a well appointed lobby and/or lounge equipped with furniture of high

standard with separate ladies and gents cloak rooms with good fittings.

FACILITIES:

There should be a reception, cash and information counter attended by trained and

experienced personnel. There should be money changing facilities and left luggage room.

There should be a well equipped, well furnished and well maintained dining room on the

premises and, wherever permissible by law, there should be an elegant, well equipped

bar/permit room. In the case of Heritage Grand and Heritage Classic. Bar is desirable in

the case of Heritage Basic. The kitchen and pantry should be professionally designed to

ensure efficiency of operation and should be well equipped. Crockery, cutlery, glassware

should be of high standard and in sufficient quantity, keeping in view the lifestyle and

commensurate with the number of guests to be served. Drinking water must be bacteria

free; the kitchen must be clean, airy, well lighted and protected from pests. There must be

a filteration/purification plant for drinking water. There must be three tier washing system

with running hot and cold water; hygienic garbage disposal arrangements; and frost free

deep freezer and refrigerator (where the arrangement is for fresh food for each meal,

standby generator will not be insisted upon).

SERVICES:

The hotel should offer good quality cuisine and the food and beverage service should

be of good standard. There should be qualified, trained, experienced, efficient and courteous

staff in service and clean uniforms and the staff coming in contact with the guests should


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understand English, Housekeeping at these hotels should be of the highest possible

standard and there should be a plentiful supply of linen, blankets, towels, etc. which of the

highest possible standard and should be a plentiful be of high quality. Each guest room

should be provided with a vacuum jug/flask with bacteria free drinking water. Arrangements

for heating/cooling must be provided for the guest rooms in seasons. Places which have

telephone lines must have at least one phone in the office with call bells in each guestroom. Arrangements for medical assistance must be there in case of need. The staff/room

ratio must be in keeping with the number of guest room in each property. These hotels

must be run on a professional basis while losing none of their ambience and services.

The hotel should be environment friendly. The gardens and grounds should be very

well maintained. There should be an efficient system of disposal of garbage and treatment

of wastes and effluents.

The hotel should present authentic and specially choreographed local entertainmentto the guests. They should also have, wherever possible, arrangements for special services

such as wildlife viewing, water sports, horse/camel/elephant riding or safaris etc.


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APPLICATION PROFORMA FOR APPROVAL OF

HERITAGE HOTEL PROJECT

1. Proposed name of the Hotel:

2. Name of Promoters:(a note giving detials of business antecedents may be enclosed)

3. Complete Postal address of the Promoters.

4. Status of owners/Promoters:

Whether:

(a) Company(if so, a copy of the Memorandum & Articles of Association may be furnished)

OR

(b) Partnership firm (If so, a copy of partnership Deed and Certificate of registration

under the Partnership Act may be furnished)

OR

(c) Proprietory concern (Give name and address of the proprietor)

5. Location of the property alongwith postal address:

6. Details of the property

(a) Area

(b) Title

Whether outright purchase/ownership (if so, a copy of the registered sale deed should

be furnished)

OR

On Lease

(if so, a copy of the registered lease deed should furnished)

(c) Whether the required land use permit for the conversion into hotel on it have

been obtained. (If so, a copy of certificate from the concerned local authorities

should be furnished).


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(d) Distance from Railway Station:

(e) Distance from Airport:

(f) Distance from main shopping Centres:

7. Details of the Hotel Project ( a copy fo the project/feasibility report should also be

furnihsed).

(a) No. of guest rooms and their area:

Number Area

Single

Double

Suites

Total:

(b) No. of attached baths and their area:

(c) How many of the bathrooms will have long baths or the most modern showerchambers (Give break-up):

(d) Details of public areas: Number Area of each

i) Lounge/Lobby

ii) Restaurants/Dinning room:

iii) Bar (if any):

iv) Shopping (if any):

v) Banquet/Conference Halls (if any):

vi) Health Club(if any):

vii) Swimming Pool (If any):

viii) Parkig facilities:

(e) Blue prints of the sketch plans of the project. A complete set duly signed by the


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promoter and the architects should be furnished including/showing among other

things, the following:-

i) Site Plan:

ii) Front and side elevations:

iii) Floorwise distribution of public rooms/guest rooms and other facilities.

8. Approval:

Whether the hotel project has been approved/cleared by/under the following agencies/

Acts wherever applicable:

(a) Municipal authorities;

(b) Urban Lands (Ceiling), Act:

(c) Any other local/State Govt. authorities concerned.

9. Proposed Capital Structure:

(a) Total estimated cost:

(i) Equity:

(ii) Loan:

(b) Equity Capital so far raised:

(c) (i) Sources from which loan is proposed to be raised:

(ii) Present position of the loan:

10. Acceptance of Regulatory conditions:

(This should be furnished in the prescribed proforma, as per sample attached):

11. Application Fee:

Demand Draft for Rs.12,000/- for hotel projects planned for Heritage, Hotel category

drawn in favour of Pay & Accounts Officr, Department of Tourism, New Delhi must

be attached with the application:


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12. If you are interested in availing of any or all of the following benefits of the Income

Tax Act, 1961, kindly mention Yes/No against each of the following provisions:

Section 80 IA

SEction 80 HHD

Signature

Full name and designation of the applicant:

Place:

Dated:


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APPENDIX-III

GUIDELINES FOR APPROVAL OF

CONVENTION CENTRES

Meetings, Incentives, Conference and Exhibitions (MICE) are, today becoming an

important segment of the tourism industry. With the opening up of Indias-economy, MICE

Tourism is likely to grow further in the future. Our country therefore needs more Convention

and Exhibition Centres to meet the requirement of this lucrative segment tourism. Taking

this fact into consideration, therefore, the Ministry of Tourism has decided to grant approval

to Convention Centres to encourage investment and standardise facilities at the Convention

Centres.

APPROVAL

Approved Convention Centres, being essential tourism infrastructure are eligible for

various benefits including among other things, income tax concessions, under the Income

Tax Act and priority consideration of its various requirements like telephone, telex, LPG

etc. by the Government authorities at Municipal, State and Union levels or a semi or

quasi-Government body.

The approval can be applied for at project/planning stage. A Convention Centre

approved at the project stage will be eligible for consideration for allocation of foreignexchange for its essential import of equipment and provisions. On completion and becoming

functional it will get worldwide publicity through tourist literature published by the Ministry

of tourism and distributed through its offices in India and Overseas. Approved Convention

Centres will also be eligible to apply to the Industrial Finance Corporation of India and

Tourism Finance Corporation of India and the State Financial Corporations for loan.

However, application for loan and incentives are considered by the respective Ministries/

Departments and Financial Institutions in the context of request to produce a detailed

feasibility studies etc. and the project approval by the Ministry of Tourism should not in any

way be construed as an assurance for the grant of any incentive or loan thereto.

General Features :

It is very essential that the proposed Convention Centre should contain at least one

Convention Hall, two mini Convention Halls, one Exhibition Hall, one Restaurant & parking

facilities as per details, given below :-

1. CONVENTION HALL

Convention Hall as the name suggests should have audio visual Conferencing

equipment, facility for high fidelity recording, video projection/video graphs etc. and


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skilled manpower at various levels. The seating capacity in the hall may be in aclassroom style in the following category:-

a) Above 1500 paxor

b) 1200-1500 pax or

c) 800-1200 pax or

d) 300-800pax

2. MINI CONVENTION HALLS

Mini Convention halls are equally important in Convention Centres as these halls

are required for various seminars, committees, meetings etc. The seating capacity

therefore, may be in a theatrical, or classroom style-to seat as follows:-

a) 200-300 pax or

b) 100-200 pax or

c) 50-100 paxor

d) 20-50 Pax

3. EXHIBITION HALL

Exhibition Hall is another important feature in Convention Centre. Delegates to the

Convention as well as Trade related, promoters take part in Trade shows to promotetheir products during Conventions. As such, it is essential that such exhibition hallshould have a capacity to accommodate at least 20 booths of 3 mts by 3. mts in sizeexcluding passages in between the booths.

4. RESTAURANTS

Restaurants in the Convention Centre should conform to the existing guidelines of

HRACC laid down by the Ministry.

5. PARKING

Parking facilities for not less than 50 cars and five coaches.

6. RESIDENTIAL ACCOMMODATION FOR DELEGATES/PARTICIPANTS

Applicable only, if promoters, desire to have residential accommodation in the

convention complex and then guidelines laid down by the Ministry in respect of star

category hotels will apply.


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7. In addition to the above facilities convention centres should include the following

infrastructural facilities:-

i. Landscaped forefront

ii. Exhibition Management Centre

iii. Administrative facilities for corporate office including ISDN Internet etc.

iv. Trade Show/Fair facilities such as Tourist office, Bank and Money changing

facilities, Travel Desk, STD/ISD, Press Lounge, VIP Lounges etc.

v. Technical facilities such as plant room, electric substation, stores, electric power

back-up system, fire hydrant etc.

vi. Gate Complex for stipulating entry and exit.

vii. Information Booths

viii. Public Convenience

ix. Stationery Shops and Kiosks

x. Public Address system

xi. First Aid with Doctor on Call facilities.

xii. Security Office and booths for Security arrangements

xiii. Storage Complex for custom storage and handling etc.

xiv. Fire safety arrangements.

xv. Locker facilities

In order to enhance the value of the above facilities there must be space for other

ancillary activities also. This could include the following:

a) Handicraft shops, Souvenir shop

b) Facilities, for the physically disabled persons.

c) Other facilities for enhancing customer satisfaction.


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APPLICATION

1. The application for approval of a Convention Centre should be submitted, in the

Prescribed form complete in all respects, to the Director General of Tourism, C-1,

Hutments, Dalhousie Road, New Delhi-110011.

2. The Powers to approve Convention Centres at a Project Stage/Operational Stage/

Re-approval will be exercised by the Chairman (HRACC).

3. The Re-approval is required to be done after 3 years. The application fee is

nonrefundable and is payable by Demand Draft to the Pay & Accounts Office, Ministry

of Tourism, New Delhi. The fee for Project Approval/operational Approval and Re-

approval will be as follows:-

1) Approval at the project stage Rs. 5,000/-

2) Approval at Operational Stage Rs. 10,000/

3) Re-approval Rs. 5,000/-

REQUIREMENT

Various documents and information to be furnished about Convention Centre Projects

when applying form project approval are given in details in the application form.

However, the basic requirements are indicated so that these are sent alongwith the

application:-

i) A Project Report establishing the Feasibility of the proposed Convention Centre,

describing the amenities to be provided at the Convention Centre particularly

mentioning any special or distinctive features.

ii) The site selected should be suitable for the construction of a Convention Centre

intended for use by domestic as well as international business travellers. While

selecting the site such aspects as its accessibility from airport/railway station/shopping areas etc. making it a convenient location, may be kept in mind as

also that its environs are not pollution prone, crowded, noisy, unhygienic etc.

iii) A Land Use Permission Certificate from the concerned State/local authority

certifying that it is permissible to construct a Convention Centre on the site

selected. Blue Prints of the Sketch Plans of the Project duly approved by the

State authority and signed by the Architect and the promoters should be

furnished.

iv) Ownership Deed of the Land

v) Urban Land Ceiling Certificate, if applicable


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vi) Approval of International Airports Authority of India/Director General of Civil

Aviation if the project is near an airport.

vii) Name and Business antecedents of the promoters.

viii) Proposed ownership structure, giving full details as to whether the newundertaking will be owned by individual(s) or a firm or a company.

ix) Estimated Cost of the project and the manner in which it is proposed to raise

the funds to meet the required investment.

x) The Ministry has prescribed some Regulatory Conditions to be adhered to by

promoters of approved Convention Centre Projects. The Promoters should

furnish the acceptance of these regulatory conditions in the prescribed form.

The Regulatory Conditions and the form of their Acceptance have also been

appended.

REGULATORY CONDITIONS FOR APPROVAL

OF CONVENTION CENTRE PROJECTS

All convention Centres approved by the Ministry of Tourism are required to furnish

the following information:-

1. Documents relating to its legal status i.e. if the Company is incorporated under the

companies Act, a copy of its Memorandum and Articles of Association if it is a

Partnership, firm, a copy of the Partnership Deed and the Certificate of Registration

under the Partnership Act; if it is a Proprietory Concern, Name and Address of the

Proprietor etc.

2. Any licence and/or Approvals required from the local administration/Police and/or

other concerned authorities for the construction/operation of the Convention centre

should be obtained directly by the promoters from the concerned authorities. The

approval by the Ministry will not in any way substitute for them. This Ministrys approval

will be deemed to have been withdrawn in case of violation of any condition as and

when brought to its notice.

3. In the event of the promoters making any changes in the plans of the project as

submitted in the plans of the project as submitted earlier, the approval of this Ministry

will have to be applied, for afresh.

4. As a project which has been approved from the point of view of its suitability for

foreign clientele the promoters will be eligible for grant of loan from Central/State

Financial Institutions and priority in the procurement of building material, telephoneand telex connection etc. However, this approval should not in any way be construed

as an assurance for the grant of these facilities since this would fall within the

jurisdiction of the concerned authorities and the rules prescribed for the purpose.


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CONDITIONS TO BE FULFILLED AFTER THE CONVENTIONCENTRE/HOTEL BECOMES FUNCTIONAL

1. The Convention Centre must immediately inform this Ministry the date from which it

becomes functional, and apply for approval within 3 months thereafter.

2. The Convention Centre will submit the following information to the Director General,

Ministry of Tourism so as to reach on or before 31st May each year for the preceding

financial year:-

(a) A bank certificate in regard to foreign exchange deposited by the Convention

Centre/Hotel.

(b) No. of Conventions/Conferences/Seminars held and the no. of participants as

per proforma given below:-

No. Name of Conference/ Date No. of Name of

Seminar Participants Organisation

Domestic/International

1 2 3 4 5 6

2.

3.

4.

5.

6.

(c) Total, bed capacity offered by the Hotel as Under (provided the Convention

Centre is having residential accommodation)

Single Rooms:

Double Rooms:

Suites:

(d) Number of rooms occupied on a permanent/ Semi Permanent basis by

residents/staff officers etc.


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(e) A specimen copy of the current tariff card (applicable to Convention Centre

having residential accommodation)

(f) List of the names of the Senior Executives with their designation, experience

etc.

(g) Total number of persons employed.

(h) Annual Report of the Convention Centre/Hotel and a statement showing the

audited Balance sheet and Profit and Loss account within 4 months of the

close of the financial year.

(i) Statistical returns in regard to the number of events held guests, rooms,

occupancy, income and employment on quarterly basis as prescribed by the

Ministry of Tourism from time to time.

3. The Regional Director/Director/Manager of the Government of India Tourist Offices

of the region and the Director General, Ministry of Tourism would be kept informed

from time to time of facilities introduced or withdrawn and of any additions or alterations

made in regard to Convention Centre.

4. The hotel tariff should be prominently displayed in each room. This card shall also

indicate all taxes, service charge etc. (where applicable)

5. Normally, no rooms will be let out for purposes other than residential. However, with

the prior approval of the Ministry of Tourism not more that 10 per cent of the rooms

in the hotel will be let out to any person or company for residential or commercial

purposes.

6. The Convention Centre should at all times adhere to the high standard of maintenance

and services for which it has been approved and in all dealing with its guests observe

practice worthy of an establishment of repute.

7. The officers of the Ministry of Tourism or any other officer deputed by it to inspect

premises from time to time will be allowed free access with or without prior notice.


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IN THE EVENT OF BREACH OF ANY OF THE ABOVE CONDITIONS

BY THE CONVENTION CENTRE THE MINISTRY OF TOURISM

SHALL HAVE THE RIGHT TO WITHDRAW APPROVAL.

APPLICATION PROFORMA FOR APPROVAL OF CONVENTION CENTRE

1. Proposed name of the Convention Centre

2. Name of Promoters:

(a note giving details of business antecedents may be enclosed)

3. Complete Postal address of the Promoters

4. Status of owners/Promoters: Whether

(a) Company

(if so, a copy of the Memorandum & Articles of Association may be furnished)

(OR)

(b) Partnership firm:

(if so, a copy of partnership Deed and Certificate of registration under the

Partnership Act may be furnished)

(OR)

(c) Proprietory Concern (give name and address of the Proprietor)

5. Location of Convention Centre alongwith Postal address:

6. Details of the site

(a) Area

(b) Title

Whether outright purchase (if so, a copy of the registered sale deed should be

furnished)

(OR)

On lease

(if so, a copy of the registeredlease deed should be furnished)

(c) Whether the required Land-Use Permit for the construction of Convention Centre


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on it has been obtained (if so; a copy of the Certificate from the concerned

local authorities should be furnished).

(d) Distance from Railway Station:

(e) Distance from Airport:

(f) Distance from main city centres:

7. Details of the Convention Centre Project:

(copy of the Project/Feasibility Report

should be furnished)

(I) No. of Convention Halls

(Please indicate seating Capacity)

a)

b)

c)

d)

(II) No. of Mini Convention Halls

(Please indicate Seating Capacity)

a)

b)

c)

d)

(III) Exhibition Hall

(Please indicate area)

(IV) Restaurant

(Please indicate area)

(V) Parking

(Please indicate area and no. of

cars/coaches that can be parked)


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(VI) Star Category of accommodation

unit planned (if applicable).

i). No. of guest rooms and their area:

Number Area

a) Single

b) Double

c) suites

Total:

ii) No. of attached baths and their area:

(a) How many of the bathrooms will have long baths or the most modern shower

chambers (Give breakup)

(b) Details of Public areas :

Number Area of Each

1. Lounge/

Lobby/Reception

2. Restaurants

3. Bar

4. Shopping

5. Banquet/Catering Facilities

6. Health Club

7. Swimming Pool

NOTE: It may be ensured that areas of guest rooms and attached bathrooms confirm to

the minimum standards laid down by the Ministry of Tourism for Restaurant and for different

star categories of Hotels.

(h) Blue prints of the sketch plans of the project. (A complete, set duly approved by

State Authorities and signed by the promoter and the architect should be furnished,


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including/showing among other things, the following:-

(i) Site Plan

(ii) Front and side elevations

(iii) Floorwise distribution of public

areas/guest rooms and other facilities

(iv) (a) Area of Convention Halls/Mini

Convention Hall/Exhibition Hall

(b) Area of guest rooms with dimensions (if applicable)

(c) Area of bathrooms with dimensions

8. Airconditioning:

(a) Whether all the Convention Halls

and guest rooms will be airconditioned.

(b) Whether all the public areas will be airconditioned.

(c) Give details of type of airconditioning

9. Approval

Whether the Convention Centre project has been approved/cleared by/under the

following agencies/Acts wherever applicable:

(a) Municipal authorities

(b) Urban Lands (Ceilling) Act

(c) Any other Local/State Govt. Authorities concerned.

10. Proposed Capital Structure:

a) Total estimated Cost

(i) Equity

(ii) Loan

b) Equity Capital so far raised


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c) (i) Sources from which loan is proposed to be raised

(ii) Present position of the loan

11. Acceptance of Regulatory Conditions

(This should be furnished in the prescribed Proforma)

12. Application Fee-Demand Draft No. ................................ Dated ...............................

drawn .........................................................on .............................................. (Bank)

13. If you are interested in availing of any or all of the following benefits of the Income

Tax Act 1961 kindly mention Yes/No against each of the following provisions:

Section 80- HHD/1A

Any other

Signature ......................................................

Full Name and Designation of the

Applicant .....................................................

Place .............................................................

Dated ............................................................


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233

FORMAT OF ACCEPTANCE OF REGULATORY CONDITIONS FOR APPROVAL OF

CONVENTION CENTRE PROJECT AND CONDITION TO BE FULFILLED AFTER THE

CONVENTION CENTRE/HOTEL BECOMES FUNCTIONAL

To

The Director General

Ministry of Tourism

New Delhi

Sub:-Acceptance of Regulatory Conditions for approval of Convention Centre Project &

condition to be fulfilled after the Convention Centre/Hotel becomes functional.

Dear Sir,

I have received a copy of the Regulatory Conditions for approval of Convention

Centre Projects prescribed by the Ministry of Tourism for Convention Centre on its approved

list, and wish to confirm that I have read and understood the same and hereby agree to

abide by the same and such other conditions as may be laid down from time to time by the

Ministry of Tourism for approval of Convention Centre.

Yours faithfully,

(Name in Block Letters) Managing Director/

Partner/Proprietor

Name of the Convention

Centre..........................................................

Dated: .........................................................

(Note : This letter should be in the Company Letter Head)

Date post:	05-Apr-2018
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