HEUGCloud services the democratization of it (heug)

Cloud services:The democratization of ITDr. L.A. Plugge, SURF - Scientific Technical Council / Wetenschappelijk Technische Raad

November 3, 2010 – HEUG conference, InHolland

November 3, 20102

SURF - ICT innovation by and for higher education and research

January 2009May 2003

Edwards & Peppard’s Process Model

November 3, 20103


Edwards, C. & Peppard, J. A critical issue in business process re-engineering: focussing the initiative, Cranfield School of management, 1997

Problem statement byRay Ozzie in The Dawn of a New Day (Oct. 28, 2010)

• The PC-centric / server-centric model has accreted immense complexity

• Complexity kills.

• Complexity makes products difficult to plan, build, test and use.

• And as time goes on and as software products mature – even with the best of intent – complexity is inescapable.

November 3, 20104


http://ozzie.net/docs/dawn-of-a-new-day/

…and the solution that has already begun

• the early adopters among us have decidedly begun to move

• to cope with complexity a simple conceptual model is taking shape, a world of

1. cloud-based continuous services that connect us all

2. appliance-like connected devices enabling us to interact with those cloud-based services.

November 3, 20105


http://ozzie.net/docs/dawn-of-a-new-day/

The Cloud is a representation of the Internet…

November 3, 2010SURF - ICT innovation by and for higher education and research

The Opte Project Mapping the internet in a single day6

…that we are all connected to…

Everything wants to be connected and works better if it is connectedSheldon Renan

November 3, 2010SURF - ICT innovation by and for higher education and research7

…to enjoy an increasing number of Services…


Hence the name:

Cloud Services.

Which ‘simply’ means:Delivering IT Capability

through the cloud.


It can be:• Software (SaaS)• Platform (PaaS)• Infrastructure (IaaS)

Characteristics:• On demand• Scalable• Flexible

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Source: Niraj Juneja, Webscale Solutions“A Walk in the Clouds”

…capability delivered by the big cloud players…

SURF - ICT innovation by and for higher education and research November 3, 201010

Cloud services are interesting, because the IT in your organization is:

• not really 24x7

• expensive

• time consuming

• rigid, i.e., fixed functionality/options

• increasingly complex and brittle

• not meeting the increasing performance demands

• lacking sufficient expertise

• having difficulty keeping up with the pace of IT innovation

• not your core business

not what the users expect


Cloud Servicesis a

Paradigm Shift

Cf.

Production,Distribution,

Provisioning of Electricity


Regional Monopoly (PZEM, PLEM, PEM, etc)

Towards market forces

Production Distribution Provisioning Client

OxxioElectrabelGreenchoiceNed. Energie Mij.E-ONDong Energy…

Tennet&

Local?


GoogleMicrosoftYahooAmazonForce.comOracle(Sun)…

University IT centers

Towards market forces

Production Distribution Provisioning Client

InternetSURFnet

LocalPrivate

?


Cloud Servicesare

Disruptive It’s easy to

miss the boat Cf.

Digital Equipment Corpand the personal computer



Digital Equipment CorpSuccessful in mini computers

DEC PDP-12, 1969.

Price $27,900.

Applications:

Psychology (a.o. Statistical analysis)

Chemistry

Patient monitoring

Industrial tests

En last but not least Zork.

November 3, 201016

Along came Apple with a disruptive idea,the Apple II

Home ComputerApril 1977

Integer Basic

Full-stroke keyboard - only uppercase lettersMOS 65021 MHz4 KB (64 KB max.)12 KB (Monitor + Integer Basic + 'sweet 16' mini-assembler )40 x 24 / 80 x 24 (with 80 columns card)

40 x 40-48 (16 colors), 280 x 192 (4 and later 6 colors)one channelVideo out (composite), 8 expansion slots, Tape recorder, Paddles

$1298


(Apple I a DIY kit)


After spending millions $$this was DEC’s answer to the PC:

November 3, 2010

300 Professional series 1979

DCF-11 chipset (325/350) - Harris J-11 chipset (380)

13.33 MHz. (325 - 350), 15 MHz. (380)

MMU and FPA (belong to the DCF-11 chipset)

Memory 256 KB (up to 1 MB)

Graphics 1024 x 256 dots.

Video output, Keyboard, Printer output

325: 2 x 5.25 400 KB FDD

P/OS, RT-11,, Venix

$8,000 and up

a pc with mini specifications

18

DEC fell apart and was eaten


CompaqHewlett-Packard

19

The CIOs reaction to cloud services?

• Who is in control?

• Where are the servers doing the computing?

• Where are my data stored?

• How are my data managed?

• How is security organized?

• What happens when a service fails?

• What service levels can I choose from?

• What are the service limitations?

• How is continuity guaranteed?

Cloud services are a big RISK!

‘The PC is a risk!

A mini is better.

ergo

let’s build a pc with mini specifications’

Let’s build our own cloud!


Cloud services users are looking for

• Freedom to choose

• Low costs

• Functionality

• Accessibility

• Reasonably high reliability

• Reasonable assurance of security and privacy

They care less about:• What platform is used• What hardware is used• How things are organized• Etc.


Consider this

Central facilities

• Student PC’s

• E-mail

• Calender

• Limited Storage

• Some Collaboration sw

• No synch

• No Chat

• “We’ll think about it”

• “We know what’s best”

Private facilities

• They have their own laptop

• They have their own account

• Choose

• Plenty

• Can get it anywhere

• Sync anything

• They use it all the time

• “Why? It’s there!”

• “I decide (own risk)”


It is time to rethinkwhich services

a higher education institution should provide,

why and for whom

A postal office?An internet access provider?

A computer dealer?A software dealer?

In the 90’s many of these services were scarce.

But not anymore!


Let’s analyze what students, faculty and administration really do and need to support those activities…

24November 3, 2010SURF - ICT innovation by and for higher education and research

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Answer this question:Why do we offer certain facilities?

• as a marketing instrument?− then you better outperform the market facilities − or offer something unique

• to control procedures, usage and results?− then you stifle creativity and professionalism− or encourage workarounds

• to help those less skilled in IT use?− then what is the minimum skill needed?− why not let their peers help them?

• what problem are you trying to solve?

• Is it your problem, your responsibility?

25November 3, 2010SURF - ICT innovation by and for higher education and research

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Then decide: what to make, buy, or outsource, and what to let go!

MakeOutsource

Partner Contract

mission critical

contextcore

supporting

I willHelp myself!

CloudServices


Disruption only started…


JSB, Deloitte, Cloud Computing – Storms on the Horizon, 200927

…and developments in NL are picking up


Google, Salesforce.com, IBM, de Universiteit Twente, Kennispark Twente en Caase.com

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So prepare your IT organization:

• for a shift in focus− Service production decreases;− Service coordination increases;− Information infrastructure importance increases;− more flexible / agile IT.

• shift in expertise− less development and production;− more expertise on core business needs;− more architectural (information integration) expertise;− more market expertise.

• shift toward cooperation with peer institutions− demand aggregation;− IT (energy) cost reduction.


Remember, many of your users can choose with their feet and leave you with underused expensive facilities!


Leo Plugge

[email protected]

www.surf.nl/wtr

mailto:[email protected]

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