Hewlett Packard Enterprise Client Advisory Board April 2016 Attendees Members Ben Wishart, Global CIO, Ahold Harry Pickett, Global CIO, AIMIA Monique Shivanandan, Group CIO, Aviva PLC Rüdiger Schmidt, Global IT, Digital Transformation & Innovation Director, Banc Sabadell Dan Kieny, SVP & CIO, Black & Veatch Rick Yborra, Global Head of Infrastructure Services and CISO, Bristol-Myers Squibb Joe Locandro, Director Information Technology, Cathay Pacific Airways Mike Boluch, EVP, Technology and Enterprise Innovation, CIBC Hector Calva, CIO, Coca-Cola FEMSA David Whiteing, Group Executive, Enterprise Services & CIO, Commonwealth Bank of Australia Matt Peterson, SVP & CIO, Delphi Hanna Hennig, Managing Director, Member of the Board, E.ON Olaf Pietschner, GM, Business Transformation and Technology, Origin Energy Deborah Kerr, Chief Product and Technology Officer, Sabre Holdings Kaveh Pourteymour, CIO & Vice President, Seadrill Johan Tömmervik, Group CIO, SKF Steve Limbaugh, Global CIO, Syngenta Damian Bunyan, CIO, Uniper HPE Executives and Guest Speakers Mike Nefkens, EVP & General Manager, Enterprise Services Louanne Buckley, VP, Global Marketing Bruce Dahlgren, SVP and GM, Asia Pacific and Japan, Enterprise Services Kirsten Davies, VP Enterprise Protect Strategy & Security Transformation Tom Egan, SVP, Global Infrastructure Technology Outsourcing Delivery, Enterprise Services Eric Harmon, SVP, Global Practices and Transformation, Enterprise Services Asiff Hirji, SVP & Chief Restructuring Officer, Enterprise Services Howard Hughes, SVP, Client Transformations, Enterprise Services Kevin Johnston, VP & GM, AMS Workload & Cloud, Enterprise Services Kevin Jones, SVP and GM, Americas, Enterprise Services Russ Krauss, SVP, Client, Account and Business Operations, Enterprise Services Chris Moyer, CTO, Mobility & Workplace VP, Enterprise Services Mahesh Shah, VP, Mergers, Acquisitions and Divestitures, Enterprise Services Larry Stack, SVP, Global Sales, Enterprise Services Jan Zadak, SVP & GM, EMEA Region, Enterprise Services Michel Ruijterman, Senior Director Online IT, Ahold Bert Pluimers, Senior Director Cloud Productivity, EMEA, Microsoft
Transcript
Hewlett Packard Enterprise Client Advisory Board April 2016
Attendees
Members Ben Wishart, Global CIO, Ahold
Harry Pickett, Global CIO, AIMIA Monique Shivanandan, Group CIO, Aviva PLC Rüdiger Schmidt, Global IT, Digital Transformation & Innovation Director, Banc Sabadell Dan Kieny, SVP & CIO, Black & Veatch Rick Yborra, Global Head of Infrastructure Services and CISO, Bristol-Myers Squibb Joe Locandro, Director Information Technology, Cathay Pacific Airways Mike Boluch, EVP, Technology and Enterprise Innovation, CIBC Hector Calva, CIO, Coca-Cola FEMSA David Whiteing, Group Executive, Enterprise Services & CIO, Commonwealth Bank of
Australia Matt Peterson, SVP & CIO, Delphi Hanna Hennig, Managing Director, Member of the Board, E.ON Olaf Pietschner, GM, Business Transformation and Technology, Origin Energy Deborah Kerr, Chief Product and Technology Officer, Sabre Holdings Kaveh Pourteymour, CIO & Vice President, Seadrill Johan Tömmervik, Group CIO, SKF Steve Limbaugh, Global CIO, Syngenta Damian Bunyan, CIO, Uniper HPE Executives and Guest Speakers Mike Nefkens, EVP & General Manager, Enterprise Services Louanne Buckley, VP, Global Marketing Bruce Dahlgren, SVP and GM, Asia Pacific and Japan, Enterprise Services Kirsten Davies, VP Enterprise Protect Strategy & Security Transformation Tom Egan, SVP, Global Infrastructure Technology Outsourcing Delivery, Enterprise Services Eric Harmon, SVP, Global Practices and Transformation, Enterprise Services Asiff Hirji, SVP & Chief Restructuring Officer, Enterprise Services Howard Hughes, SVP, Client Transformations, Enterprise Services Kevin Johnston, VP & GM, AMS Workload & Cloud, Enterprise Services Kevin Jones, SVP and GM, Americas, Enterprise Services Russ Krauss, SVP, Client, Account and Business Operations, Enterprise Services Chris Moyer, CTO, Mobility & Workplace VP, Enterprise Services Mahesh Shah, VP, Mergers, Acquisitions and Divestitures, Enterprise Services Larry Stack, SVP, Global Sales, Enterprise Services Jan Zadak, SVP & GM, EMEA Region, Enterprise Services
Michel Ruijterman, Senior Director Online IT, Ahold Bert Pluimers, Senior Director Cloud Productivity, EMEA, Microsoft
Ben Wishart is the Group CIO of Royal Ahold NV an international retailer holding market leading positions in the Netherlands and regional geographies of the US, with brands such as Albert Heijn, albert.nl, Peapod.com, Giant and Stop & Shop. Ben joined the firm in June 2013 following previous roles with Morrisons plc, Tesco and Whitbread which have included CIO, and Logistics and Property Development. Previously he has held roles in Management Consulting, Marketing and Sales with Cap Gemini and American Express. Ahold has a deep relationship with HP which started initially with EDS, the scope of services includes Applications Management, hosting and other infrastructure services.
Harry Pickett Global Chief Information Officer AIMIA
Harry has more than 35 years of experience in information technology and operations management. He specializes in advanced tactical and strategic planning, operations transformation/cost control initiatives, and large scale acquisitions and integration. Known for having excellent market insight, Harry quickly recognizes opportunities and translates them into practical and powerful business solutions. With a strong industry network with Tier1 services providers and client organizations, he expertly nurtures business ties with executive-level leaders. He has a proven track record in the successful management of complex outsourcing integrations, business processing transformation and managed services outsourcing deals in the financial services sector, including disaster recovery and business continuity planning for critical functions. Using integrity, resourcefulness, and constant focus on goal attainment, Harry also led numerous high profile assignments in portfolio management and governance, IT strategy and architecture, system integrations, Infrastructure and Applications transition and transformations, and operational delivery excellence.
Monique Shivanandan Group Chief Information Officer Aviva PLC
Monique joined Aviva in April 2014, after a successful career at Capital One, British Telecommunications, BellSouth Corporation and American Management Systems. At Aviva Monique leads an IT team of circa 3,000 employees across the globe, delivering change, service and information security. She is at the forefront of revolutionizing the way Aviva delivers change, with considerable focus on digitizing the company, and the insurance sector. Monique was appointed as a non-executive director of J P Morgan in November 2015 to strengthen the technology experience on its Board. Monique previously worked as Chief Technology Officer at Capital One and had responsibility for defining and driving Capital One’s technology strategy, with the overall goal of transforming the company into a digital company, with a leading cost structure. She also led on Information Security and is a recognized leader in this field.
Previous roles at British Telecom and Bell South established her credentials in infrastructure and cyber security.
Rüdiger Schmidt Global IT, Digital Transformation & Innovation Banco Sabadell
Rüdiger Schmidt has more than 25 years experience in managing IT for the Financial Services Industry. Since July 2015 Rüdiger Schmidt is responsible for Global IT, Digital Transformation & Innovation at Banco Sabadell. Prior to joining Banco Sabadell, he spent 18 years of his career at Deutsche Bank Group in international management positions within Group Technology for Retail Banking, Private & Wealth Management and Transaction Banking. He is graduate in Computer Science & Economics from Fachhochschule Karlsruhe (University of Applied Sciences) in Germany. Additionally, has broad domain skills in retail banking, private wealth management and commercial/transaction banking. Successful end-to-end implementation of large scale transformation programs including core banking replacements, and in leading global organizations.
Dan Kieny Senior Vice President & Chief Information Officer Black & Veatch
Dan Kieny is the Senior Vice President and Chief Information Officer (CIO) for Black & Veatch. Dan leads B&V’s information technology organization that supports a 10,000+ global workforce, delivering world-class solutions and services to clients. Black & Veatch is an employee-owned, global leader in building Critical Human Infrastructure™ in Energy, Water, Telecommunications and Government Services with 2013 revenue of US$3.6 billion. Dan previously served as Vice President and Global Innovation Director for MWH Global, Inc., a large engineering and construction company. Dan is a member of the Wall Street Journal CIO Network, an invitation-only membership of the global chief information and technology officers from the world’s largest companies. Dan was a 2014 recipient of Microsoft’s CXO NEXT 10 Award, designed to recognize eminent enterprise leaders driving change, impact, and results with technology. In 2015 his teams were also named to the InformationWeek Elite 100 list of innovative users of business technology and their drone technologies were also recognized as one of the 20 Great Ideas for 2015 by the editors. Dan has leveraged his experiences in high-growth technology business development, product commercialization and expansion, intellectual property protection and global multi-site operational leadership to successfully implement award winning solutions across the public and private sectors including finance, mining, transportation, manufacturing, and construction industries. Dan is a national keynote presenter on Big Data and Predictive Analytics for the engineering and construction industries.
Dan’s experiences include work in Asia Pacific, Europe, India, New Zealand and the United States. He earned a Bachelor of Science degree from the University of Nebraska-Lincoln and a Master’s degree in Business Administration from Creighton University in Omaha, Nebraska.
Rick Yborra Global Head of Infrastructure Services and CISO Bristol-Myers Squibb
Rick Yborra is the Global Head of Infrastructure Services and CISO at Bristol-Myers Squibb Company in Princeton, New Jersey. He is the executive accountable for application hosting services, datacenter operations, network services, software asset management, identity and access services, end user collaboration services and information security services. Additionally, he is accountable for the outsource partnerships with Hewlett Packard, British Telecom and York Telecom. He represents Bristol-Myers Squibb on Hewlett Packard’s Customer Advisory Board, British Telecom’s Customer Advisory Panel as well as a number of industry working groups examining evolving trends in infrastructure as well as the implications of technology on information risk. While at BMS, he has also held leadership roles in quality systems management and systems controls compliance Prior to his tenure with Bristol-Myers Squibb Company, Mr. Yborra held various leadership positions with Motorola, managing global financial data warehouse development and operations, technical training development and delivery, ASIC design centers, sales force information management tools, directories and networks. Mr. Yborra has a Bachelor of Science in Electrical Engineering from Drexel University.
Joe Locandro Director Information Technology Cathay Pacific Airways
Joe Locandro is currently the Director Information Technology for Cathay Pacific Airways. His responsibilities include the strategic positioning and delivery of the airline’s information management and technology requirements. A veteran in IT management, consulting and marketing, Mr Locandro has held a variety of Chief Information Officer posts in various industry sectors ranging from energy to entertainment. He has broad experience working globally and in Asia Pacific for well known blue chip companies. Mr Locandro is a member of the Hong Kong SAR government’s Digital 21 Strategy Advisory Committee, as well as several other IT related advisory boards for universities, semi government authorities and technology companies. He is also a chairman of the HKCS CIO Board and board member of SITA AERO based in Geneva. He holds a bachelor’s degree in Economics and Commerce from University of Melbourne, a graduate diploma in Marketing from Monash University and Strategic Application of Information Technology from Stanford University Graduate School of Business.
Mike Boluch Executive Vice-President, Technology and Enterprise Innovation CIBC (Canadian Imperial Bank of Commerce) Mike joined CIBC in 1995 as a portfolio systems specialist with CIBC Wood Gundy.
Since then he has held a number of leadership positions in the Technology group including VP & CIO of Wealth Management Technology, and SVP of Retail Markets Technology.
He assumed the role of Executive Vice-President, Technology in 2005, leading approximately 4,000 employees responsible for the delivery of technology in support of all CIBC's businesses and clients worldwide. In December 2015, Mike’s responsibilities expanded to include an enterprise-wide view of opportunities to leverage innovation to enhance client experience and drive growth in our business.
Mike graduated from McMaster University in 1992 with a Bachelor of Electrical Engineering and Management degree and in 1993 with an MBA in Finance.
Héctor Calva Chief Information Officer Coca-Cola FEMSA Born in México City in 1971, Héctor Calva studied electrical engineering at Instituto Tecnológico y de Estudios Superiores de Monterrey, State of México campus. He was awarded an MBA from the Instituto Panamericano de Alta Dirección de Empresas business school. Calva has been with Coca-Cola FEMSA for about 15 years and has held several different positions within the lT department. His initial responsibility as for developing legacy systems. In 1999, he was given the assignment to implement a range of SAP software functionality, including a solution for the beverages industry for international deployment. In January 2007, he was named ClO, while continuing to roll out such solutions as a supply chain initiative and a business intelligence implementation. In 2008 he collaborated with Cervecería Cuauhtémoc Moctezuma in the Homologación Version 1 project with the main objective to verify and replicate best practices within the FEMSA beverages companies. In 2009 he was responsible for overseeing the full migration of the company's SAP data center between two different cities in Mexico. In 2013 Hector and his team implemented the largest BW system running on HANA in the world (at the time), as well as one of the largest BPC on HANA solutions in Latin America. Recently Hector has endeavor in SAP’s cloud computing with C4C & yMKT
David Whiteing Group Executive Enterprise Services and Chief Information Officer Commonwealth Bank of Australia David Whiteing is the Group Executive, Enterprise Services, and Chief Information Officer for the Commonwealth Bank of Australia. In this role he leads the technology and operation teams and is responsible for delivering Commonwealth Bank of Australia Group’s strategic pillar of the ‘world-leading application of operations and technology’. Commonwealth Bank is recognised for its technology leadership. It has delivered an industry-leading core banking modernisation program and has a strong focus on the simplification of architecture and standardisation of platforms. The Group is focused on delivering world-class digital services as well as more agile IT applications, platforms and infrastructure. The Group is continuing to innovate across its technology portfolio, from payments to internet banking, mobile apps to data analytics as well as enhanced customer services. Prior to his appointment as Group Executive in July 2014, David was the Executive General Manager Architecture and Planning for Enterprise Services. He joined Commonwealth Bank in September 2013. David is a highly experienced business and IT executive with a track record of delivering technology transformation in many industries, including financial services, both in Australia and overseas David’s background includes both in-house technology leadership as well as consulting roles giving him deep insights into the challenges facing transformative IT businesses today. Prior to joining Commonwealth Bank, he was Vice President of Enterprise Systems at BP in the United Kingdom. He is a former Accenture partner with extensive SAP experience. He is married with two children.
Matthew Peterson Senior Vice President and Chief Information Officer Delphi Matthew Peterson is senior vice president and chief information officer (CIO), effective Feb. 2, 2015. Based in Troy, Michigan, Mr. Peterson joined Delphi from Deloitte Consulting, LLP, where he was a director in the Consumer and Industrial Products and Technology Strategy and Architecture practices. Mr. Peterson began his career as a consultant with Ernst & Young, and then became senior principal consultant at Diamond Management and Technology Consultants. In 1999, he was hired by Neusoft Technologies as COO, secretary and treasurer. In 2000, he joined JohnsonDiversey, where he held a number of positions in information technology before becoming vice president and CIO in 2005. In 2009, Mr. Peterson was named CIO at TRW, a role he had until joining Deloitte Consulting in 2013. Mr. Peterson earned a bachelor’s degree in accounting from Western Kentucky University and an MBA from Goizueta Business School at Emory University.
Hanna Hennig Managing Director, Member of the Board E.ON Business Services
Hanna Hennig is member of the Board of the E.ON Business Services (EBS) Ltd. EBS is the shared service company of the E.ON group providing HR, Finance and IT services to its 65 000 employees worldwide. As member of board, Hanna Hennig drives the development of an integrated EBS group. At the same time, Hanna Hennig leads a team of professionals in house and outsourced which deliver high quality Shared IT services to the E.ON group. This includes group wide used application and IT infrastructure services. Her current focus is the cloudification and modernisation of the Shared IT services, be it in the SAAS, IAAS, PAAS and SAP Hana area. Also, her team is about to complete the setup of the IT security competence centre and the cyber security defense centre supporting securing business assets and operations in the light of smart grid, virtual power plant and smart meter roll out. All focus areas are very much driven by the current split of the E.ON company which Hanna´s team is responsible for. Before joining the EBS board in 2013, Hanna Hennig held several IT leadership positions at E.ON. With transformational programs and a new application strategy Hanna Hennig laid the ground work for moving the IT function into a “digital utility” enabler. Prior to E.ON, Hanna Hennig has worked many years in the Telco industry. Between 1999-2008, she was leading several IT functions at the Telefonica O2 group, delivering IT driven business transformation like shared service centres etc. Hanna Hennig started her 20 years IT career at the automotive and consulting industry. With Cap Gemini US and Germany, she has consulted several blue chip companies in the SAP area. Hanna Hennig holds a Diploma in Economics from the University of Hanover where she also studied the Japanese language and culture. Hanna Hennig is member of the Que Lab, the advisory board for the IT department of the Innsbruck University.
Reynaldo Reyna Executive Vice President Global Services Grupo Bimbo
Reynaldo Reyna is Executive Vice President of Grupo Bimbo with global responsibility for information technology, procurement, shared services, real estate, business intelligence and strategic services. Mr. Reyna joined Grupo Bimbo in 2001 during his tenure with the firm, he has held a variety of positions including Head of Corporate Office and President of Bimbo Bakeries USA. Mr. Reyna's experience comes from 20 years in the financial service industry in the U.S., where he worked for Norwest Banks, Berkshire Hathaway and in Mexico he worked for Grupo Financiero Bancomer and Grupo Financiero Serfin. He held various executive positions as head of Consumer Banking, Operations and CFO in this industry, implementing business change. Mr. Reyna received a bachelor's degree in Industrial and Systems Engineering from the Tec de Monterrey in Mexico and a Masters in Operations Research and Finance from Wharton University.
Olaf Pietschner Chief Information Officer Origin Energy
Olaf Pietschner is Chief Information Officer for Origin Energy and leads the team responsible for delivering a transformational technology environment for the business. Origin Energy is Australia’s leading integrated energy company with diverse operations spanning the energy supply chain; from gas exploration and production to power generation and energy retailing. Olaf joined Origin in March 2009 as CIO to implement the transformational strategy and new enterprise-wide technology function. His experience includes systems deployment and organizational change in Europe, Asia and the United States. Immediately prior to joining Origin, Olaf held a range of executive roles at News Corporation. Olaf holds a Bachelor of Business degree and post graduate studies include ongoing work with MIT in leveraging technology for business value. He is a member of a number of Technology Advisory Boards which bring leading CIOs from around the world together.
Deborah Kerr Chief Product and Technology Officer Sabre Holdings
Deborah Kerr leads the Product & Technology organization for Sabre, a leading technology company serving the world’s largest industry – travel and tourism. As chief product and technology officer, she oversees innovation, research and development, information technology, operations and delivery of solutions and services for airlines, hotels, travel agencies, corporations and travelers primarily through its development centers in Southlake, Bangalore, and Krakow. Deborah’s depth and breadth of technology experience, proven global leadership and ability to innovate, build, deliver and commercialize enterprise software and services solutions makes her perfect for this role. She has a demonstrated track record of building software products that improve companies’ top and bottom lines, as well as the ability to scale a business from hundreds to thousands of employees in both enterprise and consumer. She has spent most of her career building products and solutions and providing services for high-transaction, high-volume businesses – a good match for Sabre, one of the world’s largest transaction companies in the world. Prior to joining Sabre in March 2013, Deborah was most recently executive vice president and chief product and technology officer for FICO, a leading provider of analytics and decision management technology. Her career includes four years with HP as chief technology officer for HP Enterprise Services and also vice president of business technology optimization products at HP Software. She also served as senior vice president for product delivery for Peregrine Systems before they were acquired by HP. Deborah began her career with NASA’s Jet Propulsion Laboratory. Deborah is a board member of DH Corporation and EXL Service Holdings, and sits on the audit and compensation committees for both companies. Deborah also served as a board member for Mitchell from 2010-2013 and was chair of the technology committee. She earned a master’s degree in computer science and bachelor’s degree in psychology.
Kaveh Pourteymour is the Vice President and CIO of Seadrill Management Limited and joined the company in January 2015. Prior to joining Seadrill, Mr Pourteymour has held a number of CIO positions, including CIO of Global Refining and International Businesses for BP and CIO of BOC Edwards. Preceding the CIO roles, which spanned over 10 years, Mr Pourteymour was a Partner and Member of the Board of KPMG Consulting in UK. Then following the acquisition of KPMG consulting, became a Managing Director with Atos Origin. Prior to KPMG consulting, Mr Pourteymour held a number of management posts at Oracle Corporation. Throughout these various roles, Mr Pourteymour has led numerous technology enabled, business transformation programmes. Furthermore, Mr Pourteymour has held the position of Adjunct Professor at the business school of the Imperial College London since January 2008 where he is also a member of the advisory board of the Digital Science Institute at the Imperial College. Mr Pourteymour holds a BSc in Computer Science from Manchester University and an MSc in IT Strategic Planning from Warwick University, where he also served as a Research Fellow for a number of years. Mr Pourteymour is married with 2 daughters and resides at his family home near London.
Johan Tömmervik is Group Chief Information Officer of SKF, a position he has held since February 2010. Prior to joining SKF, Mr. Tömmervik was Vice President and Chief Information Officer, Process and Operational Excellence at Volvo Car Corporation, where he redefined the structure of the Process and IT function to reduce costs and increase quality and efficiency. Mr. Tömmervik’s more than 30 years’ IT experience also includes positions as Senior Vice President and CIO, Systembolaget A/B, the state-owned beverage retail monopoly enterprise for alcoholic beverages in Sweden, and Chief Information Officer at AvestaPolarit, a large multinational Stainless Steel Corporation headquartered in Finland. Mr. Tömmervik has a Bachelor of Science, Systems Analysis degree from the University of Uppsala, Sweden.
Steve Limbaugh is the Global CIO for Syngenta, leading a team that supports 29,000 Syngenta employees in 90 countries. In this role for almost three years, Steve is leading Syngenta IS on a transformation journey to support Syngenta’s ongoing transition to a digital business. This includes building internal capabilities in the digital, mobility, data, service, and architecture domains – as well as transitioning the core business platforms to a cloud infrastructure and redesigning end user services to reflect the consumerization of IT. Steve started his career with EDS, and has worked across many industries across the globe transforming and improving IT solutions and services. Prior to Syngenta, Steve spent four years in AstraZeneca in the UK, US, and China, leading a global IT services team and the IT function in Asia Pacific. Steve has also had senior IT roles with the Bank of Ireland in Dublin, and EDS in New Zealand, Germany, and several locations in the USA. Steve lives in Basel with his wife Kathy and two daughters, and enjoys skiing, scuba diving, running, and travel.
Damian is the CIO of Uniper. This is the business that E.ON is carving out in response to the challenges in the European Energy Market. Uniper will initially concentrate on the “old” energy world. Principally Generation, Gas Mid Stream and Trading. Notwithstanding the challenges of the commodity markets the role is exciting. Damian needs to carve out of an established centralized IT model, reduce costs dramatically whilst delivering new capabilities for old and new business models.
Mike Nefkens Executive Vice President and General Manager Enterprise Services Hewlett Packard Enterprise
Mike Nefkens is Executive Vice President and General Manager, Enterprise Services for Hewlett Packard Enterprise, responsible for helping Fortune 500 enterprises leverage technology to transform so they can compete more effectively in the digital economy. Mike held the same role at HP, prior to the company’s separation into two companies – Hewlett Packard Enterprise and HP Inc. An authority on cyber security, he advises Boards and CEO’s on how to protect their enterprise and has spoken on this topic at the World Economic Forum in Davos, Switzerland for the last two years. A seasoned international executive, Nefkens is recognised for the successful turnaround of multiple global businesses in Europe, Latin America and North America. He spent five years in Europe with HP, and prior to HP, almost ten years in the energy sector in Latin America, where he held a range of executive management positions, including Regional President and General Manager in Mexico, Nicaragua, Venezuela and North America. Nefkens served as a member of the Riverbed Board of Directors until its sale in early 2015. He holds a Masters in Business Administration degree from Duke University’s Fuqua School of Business and a degree in finance from Texas Christian University.
Louanne Buckley Vice President, Global Marketing Hewlett Packard Enterprise
Louanne Buckley is the Vice President of Industry Marketing and Sales Enablement for Hewlett Packard Enterprise (HPE). In this role, Louanne’s mandate is to drive revenue growth across the entire portfolio, industries and regions first by ensuring HPE has a relevant and compelling point of view across priority industries and secondly, by ensuring HPE’s 30,000 sales professionals have the right information, in the right format, at the right time. Prior to taking on this role, Louanne was the Chief Marketing Officer for HPE’s Enterprise Services (ES) business - one of HPE’s 4 business units with $20billion annual revenue and 105,000 employees. With deep expertise in the services industry spanning enterprise to consumer, product to services and domestic to global, Louanne is recognized for her ability to lead marketing for organizations undergoing significant change while promoting growth and a customer-focused environment. Since joining HP in 2002, Louanne has held a number of progressive roles in sales, marketing, and account management across each of HP’s main businesses – services, infrastructure and personal systems. Louanne joined HP from CIBC, where she was most recently Director of Marketing, Communications and Business Development for INTRIA Corporation, an IT services subsidiary company made up of two joint ventures --- INTRIA Items Inc. and INTRIA-HP – that together employed in excess of 7,000 employees in 25 locations across Canada with combined revenues of greater than $1B. Prior to the creation and launch of INTRIA Corporation, Louanne held a variety of CIBC leadership roles across Marketing, Communications, Corporate Strategy, IT, Retail and Investment Banking. Louanne resides in Toronto and holds a Bachelor of Arts (Honors) from Queen’s University and an Executive Marketing Degree from the Kellogg School of Management.
Bruce W. Dahlgren SVP, Enterprise Services and Managing Director APJ Hewlett Packard Enterprise
Bruce Dahlgren is Senior Vice President, Enterprise Services and Managing Director of the Asia Pacific & Japan (APJ) region. Dahlgren is responsible for driving a unified vision and team serving our customers in APJ, a vital region to Hewlett Packard Enterprise. He is also responsible for accelerating market expansion and driving revenue and profit growth across one of the industry’s broadest IT services portfolio. Enterprise Services APJ provides industry-leading services for the “New Style of IT,” including Cloud, Mobility, Big Data and Security across the portfolio to five sub-regions, 20 countries, and more than 250 Enterprise Clients throughout Asia Pacific and Japan. Prior to leading the Enterprise Services team in APJ, Dahlgren was senior vice president of the Enterprise Sales and Managed Services global business within the HPE Printing and Personal Systems Group (PPS). Under Dahlgren’s direction, PPS Managed Services grew to become a recognized industry leader in Managed Print Services by notable analyst firms such as IDC and Gartner. The success of the Managed Services business was driven by a consistent strategy to consolidate devices, reduce complexity and increase office productivity for customers while embracing a consultative approach to enterprise sales. Dahlgren has nearly 30 years of experience in the IT industry. Prior to joining HPE in 2006, he served as vice president and general manager for Lexmark International, leading the company’s transformation from a traditional product orientation to a solutions and services approach. Dahlgren also served as vice president for Teradata Solutions Group at NCR Corporation where he was instrumental in driving a leadership position in the emerging Data Warehouse market. He has also held senior management positions in finance, planning, operations, marketing, sales and services with NCR and AT&T. Dahlgren holds a bachelor’s degree and a Master of Business Administration from Stetson University, and is a graduate of the Wharton Executive Education Program. He is based in Singapore.
Kirsten Davies is Vice President - Enterprise Security Strategy & “Protect” Transformation Solutions, heading up one of four worldwide, strategic transformation areas for HPE. As the leader of “Protect your Digital Enterprise”, Kirsten brings practitioner expertise to spearhead the development of security solutions for HPEs customers. She is a proven leader in guiding large-scale global transformation programs focused on cyber and information security, technology, business process, and organizational transformation. Kirsten brings a unique blend of leadership, business acumen, cyber security practitioner experience and IT background to her role. She is a recognized thought leader in transformation practices that innovate and optimize security programs, refine enterprise-wide ways of working, establish organizational culture, and implement effective talent models and working processes.
Until tapped to lead the Transformation Area, Kirsten was the VP and Deputy Chief Information Security Officer (CISO) for HPE. In her tenure, she achieved the first-ever Cyber Security Master Agreement with the German Workers Council, now being replicated across EMEA, and led the strategic overhaul and reorganization of the Cyber Security Program. Prior to HPE, Kirsten was the CISO for Global Strategy and Governance at Siemens. There she managed the global InfoSec Transformation Program to refine the culture, people, policies, processes and technical portfolio of information security. Prior to that, she held senior leadership positions at Booz Allen Hamilton, Deloitte Australia and KDC Consulting.
An accomplished speaker, Davies has delivered keynote addresses at the George C. Marshall Center for Security Studies, the DigIT Kongress in Berlin, a variety of Women’s Leadership forums, and has been a featured speaker at international conferences, panels and press/analyst events.
Davies holds a bachelor’s degree in International Politics & Government from University of Puget Sound in Tacoma, WA, has studied International Law at Johns Hopkins University and has an advanced certificate in Change Management from the PROSCI Institute. She speaks fluent German and English, and has a long history of rescuing adorable dogs.
Tom Egan Senior Vice President Global Infrastructure Technology Outsourcing (ITO) Delivery Hewlett Packard Enterprise
Tom Egan is the Senior Vice President of the Infrastructure Technology Out-sourcing Global Business Units for Hewlett Packard Enterprise (HPE), part of the Enterprise Services group. Tom is responsible for shaping the HPE customer experience through ensuring we deliver operational excellence and providing market leading ITO solutions globally. Tom is implementing the ITO strategy while improving quality, cost effectiveness, speed to market and client loyalty. He leads a team of over 38,000 professionals representing $15.0 billion in annual HPE revenue. Previously, Tom served as Vice President of Global Production Operations for HP Enterprise Services. He was responsible for delivering world-class Infrastructure Services to more than 800 clients globally with a team of 9,000 IT professionals. He is a results-oriented, client-focused executive focused on improving service cost and quality for clients. Tom joined Electronic Data Systems (EDS) in 1980 as part of the Systems Engineering Development Program and has over 32 years of experience in the Information Technology industry including Account, Region and Industry leadership as well as Applications, Infrastructure, Business Process Outsourcing, Program Management and Sales. Tom has had a long career in client management and operations with Hewlett Packard. Since 2001, he served in key leadership positions for the company including President of U.S. Southeast region, President of Global Operations Solutions Delivery, Vice President and General Manager of Business Process Outsourcing (BPO) Service Delivery and Senior Vice President and General Manager of Service Delivery for the Americas. Tom is a graduate of Quincy College. He and his wife Krista reside in Frisco, Texas, and Alpharetta, Georgia. They are active volunteers in several charitable and community organizations in Texas and Georgia.
Eric Harmon Senior Vice President Global Practices and Transformation Hewlett Packard Enterprise
Eric Harmon is senior vice president of Global Practices and Transformation for Hewlett Packard Enterprise. In this role he is responsible for ensuring our Go-to-Market is aligned to our client’s agenda. These seven interconnected Global Practices are designed to bring the best of HP together to deliver ideal and transformative solutions to clients through a distinct set of offerings. Previously, Eric led the ES Accelerate program for ES. ES Accelerate is a multi-faceted program designed to deliver major improvements in the areas of growth and sales effectiveness, service delivery and quality, operating cost reduction, account / field empowerment and management of change. Before joining HP in 2012, Eric was a Senior Partner with McKinsey & Company. He has extensive experience in working with B2B services businesses across a broad spectrum of strategy, sales and operations topics. In his role at McKinsey & Company, Eric worked with clients in multiple industries including IT services, Enterprise Hardware and Software, and Distribution.
Asiff Hirji recently joined Hewlett Packard as the SVP and Chief Restructuring Officer of Enterprise Services. Asiff is the founder of Inflekxion LLC, a private investment and performance enhancement firm. The firm invests transformational operating capability and capital to companies at an inflection point in their development. From 2007 to 2013, Asiff was a Partner with TPG Capital and helped lead their efforts in Financial Services, Technology and E-commerce. Beyond typical deal responsibilities, he drove the transformation work at the newly acquired portfolio companies in these sectors. From 2003 to 2007, Asiff was an executive officer of TD AMERITRADE. He served first as their Chief Information Officer and then their Chief Operating Officer where he led the Operations, Technology and Business Development functions. He then became President overseeing all their businesses and a member of the Office of the Chief Executive. He also helped lead over a dozen acquisitions including the two largest in the industry. Prior to Ameritrade, Asiff was a Partner at Bain & Company and a leader of their IT and Financial Services practices. Before Bain, Asiff was President and Chief Technology Officer for Netfolio, an online investment advisor start-up. He was also a founding member and Partner of the Mitchell Madison Group, a global strategic consultancy that specialized in Financial Services and Technology. Asiff serves on the boards of Citrix Systems Inc., Advent Software Inc., Saxo Bank, RentPath, and TSL Education. He has also served on the boards of, or acted as an adviser to, Eze Software Group, Decision Insights, American Beacon Advisors, Sabre, IMS Health, Avaya and LPL Financial. Asiff is a Lecturer at the Haas School of Business, Berkeley where he teaches a 2nd year MBA course on Private Equity. Asiff received an MBA with honors from The University of Western Ontario and his bachelor’s degree in Computer Science from The University of Calgary.
Howard Hughes SVP, Enterprise Services Client Transformations Hewlett Packard Enterprise
Howard Hughes is Senior Vice President, Hewlett Packard Enterprise Services Client Transformations, a new role beginning November 2015 as Hewlett Packard split. In this role, Hughes is responsible for driving more effective transformations for our current and future clients. Prior to this Hughes was Senior Vice President and General Manager of HP Enterprise Services in the company’s Europe, Middle East & Africa (EMEA) region. In this role he was responsible for all Hewlett Packard’s client outsourcing business in EMEA. Before taking over the EMEA role in August 2012; Hughes led the UK’s Public Sector business, which brought together the company’s UK government business, aligning it to the emerging government IT strategy. At the same time, he was Regional Vice President and General Manager of the Department for Work and Pensions (DWP) Account, where he was responsible for the delivery of the entire portfolio of services and products into that government department. Prior to August 2012, he was the Managing Director for the Services business in France and before his posting to France, Hughes was Vice President of Applications Services in EMEA where he simplified the organisation to deliver to the existing applications operating model of vertical industries and horizontal capabilities. Between 2005 and 2008, Hughes was the Defence Information Infrastructure (DII) Regional Operations Director (ROD) and ATLAS Chief Operating Officer (COO), responsible for the end-to-end delivery of DII, from engineering to live services. Hughes has 4 children and his interests include music and rugby.
Kevin Johnston Vice President & General Manager, Americas Workload & Cloud Practice Hewlett Packard Enterprise
Kevin Johnston is Vice President and General Manager of Hewlett Packard Enterprise’s Workload and Cloud Practice for the Americas region. He is responsible for the overall go to market strategy, advisory services, operational execution and financial performance for the region. Johnston has deep experience in large scale IT transformation, mergers, acquisitions and divestitures across a number of industries driving innovation and client value. He has also been at the forefront of HPE’s Transform to Hybrid strategy leading several of our largest clients on this journey. Prior to his current role, Johnston had some of HP’s largest clients as an Account Executive and General Manager including State Farm, Royal Ahold, Kraft Foods and Mondelez International. Prior to HPE, Johnston held various leadership roles at Capgemini, Ernst & Young and Proliant Inc. He holds a degree in business from Iowa State University and has lived and worked in Ireland, Northern Ireland, and Spain.
Kevin Jones SVP & General Manager, Enterprise Services Hewlett Packard Enterprise
Kevin Jones serves as senior vice president and general manager of Enterprise Services in the Americas for Hewlett Packard Enterprise (HPE). In this role, Kevin oversees all aspects of market expansion in the Americas, including driving revenue and profit growth for HPE’s world-class portfolio of IT services (cloud, security, mobility and big data analytics). Kevin manages $8B in revenue and 36,000 employees. Previously, Kevin acted as chief customer and sales officer for Dell Services, growing client relationships across the company’s applications, business process outsourcing, and information technology outsourcing businesses. He oversaw strategy, P&L performance, the development of new offerings, and the expansion of Dell Services into the Middle East, Europe, Asia and Latin America. Prior to this role, Kevin served as Dell Services’ vice president and general manager of infrastructure and cloud computing, supervising business performance, sales growth and customer relationships around the world. Before joining Dell, Kevin spent 21 years at Hewlett-Packard and Electronic Data Systems (EDS), where he performed executive roles living in both Europe and Asia. From 2009 – 2011, he acted as senior vice president and managing director of the Asia Pacific and Japan region for HP Enterprise Services, where he was responsible for 20,000 employees and operations in 16 countries. He also spent six years working in Europe where he served as vice president and managing director of the EDS UK government Department for Work and Pensions (DWP) ac-count. Kevin received a Bachelor of Business Administration degree from James Madison University. He participates in several charitable causes, including Caring for Cambodia, the American Heart Association, and the North Texas Food Bank. He enjoys spending time with his wife and two sons and lives in Dallas, Texas.
Russell Krauss Senior Vice President Client, Account & Business Operations, Enterprise Services Hewlett Packard Enterprise
Russell Krauss is responsible for Client, Account and Business Operations for Hewlett Packard Enterprise. He oversees the organization's account leadership and enterprise-wide business operations and helps establish the vision and strategy for the overall ES organization. He serves as the advocate for the customer and is responsible for protecting our clients’ interests and experience, as well as HPE’s, in strategic and tactical decisions. He is also responsible for the strategic accounts; overall general management capabilities; account growth and business support functions. Krauss also drives the business cadence, governance and transformation to ensure the unit delivers strategic and operational outcomes. He also managed the recent landmark corporate separation for HPE's Enterprise Services. Previously, Krauss was vice president and managing director for several of HP’s largest businesses. In those roles he delivered leading-edge products and services, grew the business by winning more than $9b in new contracts, increased client satisfaction and considerably improved operations through the implementation of state-of-the-art global delivery models. In each case, significant global transformation programs were central to the success of the business. Before joining HP, Krauss was vice president and CIO for the New York Power Authority, the largest non-federal utility in the U.S. He was accountable for all aspects of strategy, IT and special programs. As such, he transformed all outdated IT operations and led the Y2K transition of one of the nation’s “Top 10 Critical Infrastructure” entities. In addition, he was the executive responsible for the strategy, execution and oversight of a $1.4b divestiture of the Nuclear Generation business – the largest transaction of its kind in U.S. history. Krauss had served as division CIO for Westinghouse Electric Corporation and United Technologies Corporation. He has had experience working in government classified environments and was an advisor to NASA’s Space Shuttle Program. During his career Krauss has gained a range of experience with strategy, business transformation and acquisitions/divestitures. His deep exposure to industries such as automotive, energy, manufacturing and aerospace, combined with working on ‘both sides of the table’ give him a unique perspective on technology and process-driven change.
Chris Moyer is the Chief Technology Officer for the business group and leads the Hewlett-Packard Enterprise (HPE) Mobility and Workplace practice. As the CTO, he is responsible for setting technical direction for HPE and its portfolio of services. As the leader of the Mobility and Workplace Practice, he is responsible to establish the services portfolio HPE clients use as the window into their information - whether in an office or on the road. Moyer and the CTO organization focus on helping clients effectively use technology. Moyer leads a trusted group of technical advisors in regions and accounts, providing technology roadmaps, applying innovation and governing solutions that deliver business outcomes for clients. The Mobility and Workplace Solutions Practice lead the solution development for end-user computing, messaging, collaboration, enterprise mobility solutions and mobile applications. Supporting over 500 different clients and 6 million devices, the Practice provides CIOs with secure delivery of information assets to their organizations and customers. Moyer has spent more than 25 years building business and technology solutions for HPE clients in several industries across multiple geographies. Moyer is an HPE Fellow who has held leadership positions in sales, delivery and strategy. Most recently, he was chief technologist for Portfolio Research and Development, where his team was focused on incubating new service offerings and leveraging intellectual property from HP Labs. Moyer joined EDS in 1985 and worked in the United States, Japan and Europe. Before joining EDS, he was a network analyst with Marathon Oil Company in Findlay, Ohio. Moyer has a Bachelor of Science degree in Business Administration from Central Michigan University and is a member of the Institute of Electrical and Electronics Engineers.
Mahesh Shah Vice President and General Manager Mergers, Acquisitions and Divestitures Practice Hewlett Packard Enterprise
Mahesh Shah is the Vice President and General Manager of the Mergers, Acquisitions and Divestitures Practice for Hewlett Packard Enterprise. The practice focuses on providing technical services required to enable the integration or separation of an IT function, as part of an acquisition or divestiture. Previously, Mahesh was the Vice President and Chief Information Officer (CIO) of Enterprise Services and Software for Hewlett-Packard. He led the charter to drive digital business transformation for these two businesses totaling $25 billion in revenue. Mahesh was also responsible for the oversight of splitting the IT for HP, into two distinct Fortune 50 companies. Over the course of his 15 years at HP, he was involved in the execution over 30 acquisitions and divestitures as an IT leader. Throughout his career with Hewlett-Packard, Mahesh has held a number of executive positions with roles spanning strategy, application development, infrastructure, security services and IT operations. Mahesh has frequently represented Hewlett Packard Enterprise in speaking engagements focused on digital transformation, automation of IT operations, and acquisitions and divestitures, with some of his work being highlighted in Information Week. Mahesh lives in the San Francisco Bay Area and serves as a member on the board of advisors for several startups including Home Optima, Blutera and Q2E. He completed his Bachelors in Management Information Systems at Concordia University in Montreal, and his MBA from The Kellogg School of Management.
Larry Stack Senior Vice President, Global Sales, Enterprise Services Hewlett Packard Enterprise
Larry Stack is senior vice president of Global Sales, Enterprise Service for Hewlett Packard Enterprise. In this role, he oversees the Global Sales organization and works jointly with the regions and delivery teams within the Enterprise Services group to drive improved client services and sales. Larry held the same role at HP, prior to the company’s separation into two companies – Hewlett Packard Enterprise and HP Inc. Larry joined HP from Accenture, where he was a senior managing director, responsible for global sales in Accenture’s Health and Public Service Operating Group. In this role, he led a transformation that included significant increase in the overall win rate, exceeding sales targets, surpassing contract margin targets, and leading Accenture business groups in several core sales metrics. Prior to Accenture, Larry was a vice president for major pursuits in the Enterprise Services business at HP, and he spent five years at Fujitsu leading the North American Communications and Government operations. Before Fujitsu, Larry held several key U.S. federal government positions, including serving in the United States Air Force, serving in the White House Situation Room under the Reagan and Bush Administration. Larry also served as the Chief of Field Operations for the United Nations in Angola and Negotiator in Bosnia, where he assisted in efforts to implement various peace accords. Larry holds a B.S. degree from the University of Maryland.
Jan Zadak Senior Vice President and General Manager, Enterprise Services EMEA Hewlett Packard Enterprise
Jan Zadak assumed the leadership role as Senior Vice President and General Manager, Enterprise Services EMEA from November 1, 2015. Jan’s focus is on growth, excellence in delivery, and building long-lasting client relationships across EMEA for Hewlett Packard Enterprise Services. Previously Jan was President of Europe, the Middle East and Africa, for HP Enterprise Services (ES), where he was responsible for business development with some of the business unit’s largest clients. Zadak lead a client-focused team delivering the combined power of HP’s portfolio and people to solve their biggest IT challenges. He also led HP’s participation in selected worldwide strategic deals. Most recently Jan Zadak was also leading the separation of Hewlett Packard Enterprise into a separate company across EMEA region. Throughout his career, Zadak has been a leader in the development and implementation of HP's solution-selling capability, previously also as Executive Vice President of HP Global Sales. Prior to that, he served as Senior Vice President Enterprise Business and managing director for HP EMEA. Under his leadership, this region delivered consistent growth. Zadak also chaired the regional leadership team responsible for the company strategy across EMEA. Zadak joined HP via the acquisition of Compaq Computer in 2002, where he held several senior management roles in EMEA's emerging markets, including Central & Eastern Europe, the Middle East and Africa. A native of the Czech Republic, Zadak graduated from the Czech Technical University of Prague, Faculty of Electrical Engineering in 1988. He completed a one-year PhD study program at the University Erlangen-Nuernberg in Germany in 1991, and earned a PhD from his alma mater, the Czech Technical University, in 1992.
Michel Ruijterman, Senior Director Online IT, Ahold
Michel Ruijterman is the Senior Director Online IT for Albert Heijn, Etos and Gall & Gall, all part of Royal Ahold NV. Ahold is an international retailer holding leading market positions in the Netherlands and regional geographies of the US, with brands such as Albert Heijn, Albert Heijn Online, Peapod, bol.com, Giant and Stop & Shop. Michel joined the firm in April 2013, following previous roles with KLM, Alitalia and Air France which have included VP IM Commercial, VP IM Ground Services and VP E-services program. Michel holds degrees in Business Administration (MBA, Erasmus Rotterdam School of Management, 2002) and in Computer Science (MSc, Delft University of Technology, 1996). He graduated in the application of neural networks in the early detection of heart attacks and breast cancer. Next to this, he studied Psychology (Leiden University, 1994) for 2 years. Ahold has a deep relationship with HP which started initially with EDS, the scope of services includes applications management, hosting and other infrastructure services.
Bert Pluimers Senior Director Cloud Productivity, EMEA Microsoft
Bert Pluimers manages Microsoft’s Cloud Productivity business for Europe, Middle East and Africa. His teams assist enterprise customers in becoming more productive through the use of cloud solutions like Office 365, Yammer, Skype for Business, CRM Online and Project Online. Bert joined Microsoft in 2005 in the Enterprise business in the Netherlands. He was responsible for Microsoft’s business with the top 100 customers in the Netherlands, as well as the relationships with Microsoft’s Enterprise business partners. In his role as Enterprise lead Bert was leading Microsoft’s transformation to the cloud by signing some of the first large Cloud Productivity contracts for Microsoft worldwide. As a member of the leadership team in the Netherlands he implemented The New World of Work. This implementation quickly became known as a leading example of transforming a company through cloud technology. Before joining Microsoft he worked for a systems integrator in the Netherlands as the Director of their ERP and CRM practices. He was responsible for the teams that implemented Siebel, SAP and Microsoft Business Solutions applications. Bert lives near Amsterdam with his wife and their three sons. He is crazy about sailing and loves to create apps that help him sail fast and win races. Bert holds a Master’s degree in Computer Science.
