HGS UK Makes Notable Presence at the European Call Centre Awards
HGS danglers and banners added visibility to the brand at the European Call Centre& Customer Service Awards
HGS UK made a notable splash at this year’s European Call Centre and Customer Service Awards. As hosts of the VIP Reception at the awards held in the Hilton Park Lane on October 2, 2013,representatives of HGS UK welcomed over 700 customer service practitioners from across the industry.The evening was a spectacular celebration of achievements by top-performers in customer managementacross UK and Europe.
HGS UK were nominated for two categories at this year’s awards ceremony, namely, ‘Best Small ContactCentre’, for the Customer Engagement Centre run on behalf of Unilever Europe, and ‘Best CustomerService Professional for Billy Dent, an associate on the QFS campaign at the Selkirk centre. Billy baggedthe silver medal along with a special commendation from the panel of judges who were impressed “with thedegree of positivity and professionalism he brought to the work place.”
Billy Dent Wins Silver
HGS UK Shines as Host of the VIP Reception
HGS UK Management team -(from left) Rob Irons, AdamHusbands and Megan Neale
The Selkirk team at the AwardsCeremony to support theircolleague Billy Dent (secondfrom left) who won silver in the‘Best Customer ServiceProfessional’ category
Nick Davey, Programme Director for the European Call Centre, applauded the overwhelming participation by HGS UK in the awards program, saying, “We are delighted to have partnered with HGS - a company who, like us, is passionate about customer service and is committed to promoting best practices in customer engagement. We hope to continue working together to advance our common goals and interests.”
The European Call Centre and Customer Service Awards is a much sought-after event, showcasing and celebrating excellence in customer service across organisations in UK and Europe. The on-going involvement of HGS UK with the awards program rea�rms its position as an active stakeholder in the customer management industry.
