CPO – The Path Forward

• This Is Our Journey Through The Mountains.

The mission of the Office of the

Chief Product Officer (CPO) is to

provide the pathway and

brokerage support for our

customers necessary to access

shared services, innovation,

cloud and network services and

related enterprise capabilities.

Our vision is to provide the best,

most comprehensive service

offerings at the lowest price and

to define the governing

standards that will streamline

efficiencies across HHS Operating

Divisions.

CPO Strategic Goals

• Customer Satisfaction

– Customer Engagement

– Collaboration Across HHS

– Shorter expectations

– Faster delivery

• Investment Alignment

• Cost Savings

• Reduce System Duplication

• Enterprise License Management

• Enhance Interoperability

CPO Strategic Objectives

• ID Management

• Network Management

• Cloud IaaS, PaaS, SaaS

• Enterprise System Management

• Innovation & Emerging Tech

• Service Catalog, Pipeline, SLAs and Chargeback

• Platform and Services Strategy

• Business Intelligence, AI, Data Analytics and

Reporting

• Unified Communications

• Mobile Development

• Assistive technologies

CPO Principles

• Run CPO like a business

• Leverage services, COTS, and products to the best

extent possible before “custom coding”

• Be an honest, competitive broker for HHS

• Enable the business through products and services

• Listen to our customers

CPO Core Service Offerings

• Core Services

o Requirements Analysis and Solutions Identification

o Provisioning of Core Platforms across the enterprise

o Development of Enterprise Applications

o Application Configuration and Integration

o Vendor Management and Brokerage

• Collaboration Services

o Collaboration Tools and Technologies

o Production Reporting

o Business Intelligence Dashboard/Query

o Workflow

o Data Management

o Predictive Analytics

• Agile Solutions

o Automation of Mission-Specific Systems

o E-services and Cloud Computing

• Customer Services

o Stakeholder Mission Alignment and Support

o Innovation & Continuous Improvement

o Performance Monitoring and Metrics

CPO…• Generating IMPACT Across

HHS OpDivs

Office of the CPO Mission Statement

CPO stands READY to

take ACTION on any

project, service, or IT

need that will

generate positive

IMPACT for HHS and

HHS OpDivs

READY. ACTION.

Mission Alignment, Not IT

❑ Collaborative Self Service

❑ Social Inclusion

❑ Increased Service Quality

Focus on IMPACT

❑ 360 Degree View of Case and Client

❑ Modern Mobile Tools

❑ Adapt Quickly to changing needs

Carrots and Sticks

❑ Reduce Manual Work

❑ Better Understand Costs and Delays

❑ Target Services More Accurately

Re-Imagine HHS’ Enterprise Digital TransformationThe Office Of The CPO Envisions An Organization Built Around

These Areas

READY. ACTION.

• Software

Engineering

• Centralized Business

Functions• Vendor Management

• Brokerage Model

• Shared Services

• Special Initiatives

Software Engineering

o Build a DevOps pipeline

o Develop a change management process

o Develop SOPs to govern reporting and PM work

o Develop a comprehensive Portfolio of Projects

o Stabilize/structure OEAD

o Define competencies/areas of expertise

o Rationalize portfolio

o Determine grow, maintain, or stop

Centralized Business FunctionsCentralize Functions Common Across The OpDivs

− Cloud Brokerage

− Contract Management

− Vendor Management

− Enterprise Applications

− Shared Services

Management

− Service Catalog

Management

− License Management

− Strategic Partnerships

Enterprise Focus. Economies of Scale. Industry Best Practices.

• Product Development (Micro-Services)

• Enterprise Application Development

• Data and Analytics Brokerage

• Enterprise Management

• High Performance Computing (HPC)

• IaaS, PaaS, and SaaS Offerings

• Identify existing services

• Develop a HHS Service Catalog

• Rationalize the Opdiv Service Catalogs

• Identify new services platforms

• Mobile app services

• HPC

• Data Integration and Analysis Self-Service

NIH

CDC

IHS

FDA

ACF

Shared Service CategoriesThis Is The Foundation For The CPO Shared Service Catalog (CPO

SSC)

CMS

Transformative Service Offerings. Defined SLAs. Clear Pricing. Expert Support.

Mission and Strategy. Cutting Edge Tech. Smart Use of Cloud.

Special InitiativesFocused on IMPACT

Aligned To Mission And Strategy

Special Projects:

o EHRP

o EHCM

o Network

o Sandbox

o GET with IT

IMPACT Focused:

✓ BIG Financial Savings

✓ Modernization Kick-Starter

✓ ✓ ✓

Questions

Chief Product OfficerTodd Simpson (Acting)

2210/ES00

Appendix A – CPO Organization

Product Identification & Pipeline

#314, Matthew Shallbetter, 2210/15

#322, Greg Smith, 2210/13#342, Drew Waggoner,

2210/14#3, Vacant (Cloud Sandbox), 2210/11

#4, Vacant (Innovation & Emerging Solutions),

2210/14

Deputy CPOJason Boyd

2210/15

Product Development#326, Jack Stoute,

2210/15

Product & Service Definition#333, Keith Tucker, 2210/15

Vendor Management#7, Lead, Vacant,

2210/15

#306, Marc Rupinta, 2210/13

#209, Ricky Haynes, 2210/14

#200, Traci Green, 2210/14

#8, Mark Naggar, 2210/13#9, Vacant, 2210/12

Web & Micro Services#166, Anjum Dahya,

2210/14#362, Xi Steven Zhou,

1412/13#194, Ignatius Gomes,

2210/12#358, Ed Wu, 2210/13#354, Mark McKinney,

2299/7

Collaboration & Business Mgmt

#107, LCDR M. Amoh, PHS

#141, D. Caruano,

2299/05#176, Tracy Ellerbe,

201/12

Reporting & Analytics#361, Darleen Young,

2210/14#136, M. Broadaway,

2210/13#146, Peter Chen,

2210/13#203, Lloyd Hamilton,

2210/13#336, Judy Vann, 2210/13

Enterprise Applications & Systems Integration

#5, Lead, Vacant, 2210/14

#237, Nathan Knight, 2210/14

#275, Michael Ocasio, 2210/12

#6, Vacant, 2210/12

System Testing & Transition#168, Alesia Davis, 2210/14

#110, Coletta Anthony, 301/13

#287, Gerard Piller, 303/7#300, Stefanie Roberts,

301/11#222, Tamika Jenkins, 301/11

Platform Management

ENMOD Program Manager#50, J. Walters, 2210/15

(See OIS for matrix reporting to ENMOD PM)

EHCM#115, Perryn Ashmore,

2210/15#178, Sandy Fedorko,

2210/13#329, John Taylor, 2210/12

Business Operations#10, Vacant, 343/15 [#157,

Cocco (Acting Lead), 2210/14]

#273, Peter Novick, 2210/14

#321, Angela Smith, 2210/14#249, Lowell Matthews, 2210/14#175, Hubert Ellerbe, 343/14#135, Joyce B-Sanders, 2210/13#242, Dion Lawrence, 343/12

Appendix B – The Pipeline