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High Performance Training Workshop Phil Reagan, Training Developer 20+ years in training and development 10 years developing e-learning programs
High Performance Training Workshop
Phil Reagan, Training Developer
20+ years in training and development
10 years developing e-learning programs
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Introducing Your Support Staff
Phil's Roles Instructor Facilitator Help desk
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Class Introductions
Audience - "Who is involved in training" (exercise)
Introduce yourselves
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We Learned In a Classroom
We've come a long way since our school days: Our classes were scheduled Somebody else decided what we should learn We learned from a teacher . . We took notes We studied books It took a lot of time
We've come a long way . . .
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Today We Learn in Many Ways
On the job Books, TV, videos, with our computers, and . . "Organized training“
Still often in a classroom You will learn about HPT five ways . . .
E-Learning (like this one) Classroom Presentations Learning and Support Web (next slide) Examples (including this course), and Your project
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The HPT Website (LSP)
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What goes on the LSP Course Descriptions (Syllabus) Lectures (PowerPoint) Assignments Prerequisites Schedules And Slides (PPTs), Books, Manuals, Job Aids,
Templates, Methods and Procedures, TechNotes, Data collection and other forms, Wizards, One-Page Expertise, Example projects, Example reports, E-Learning Courses, JIT Learning Modules, Tutorials, Videos, Images, Knowledge Bases, Help Pages, Reference Pages, Glossary, Encyclopedia, Chat, Forums, FAQs (Q&A)
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Course Goals
Main goal: Prepare you to play an important and successful role in the analysis, planning, design, development, and management of corporate e-Learning projects.
Provide participants with the knowledge and skills to deliver effective Learning programs for their organization.
Graduate e-Learning team participants who are skillful, knowledgeable, confident, and effective
Help you improve the performance of your organization by improving the skill, knowledge, and confidence of your fellow employees.
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HPT Workshop Objectives
Objectives: After completing this program, participants will be able to:
Plan and carry out an effective training program, and Implement all three HPT elements, and Contribute to managing Learning Programs
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Course Agenda = ADDIE
The course is organized roughly along the ADDIE acronym
Analysis Design Development Implementation Evaluation
There is usually initial Planning and later Follow-up
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Course Agenda (continued)
What is not covered: Learning Management Systems (LMS) Simulations Tools in Detail Creating Tests
Online: History of e-Learning Instructional Systems Design Definitions and usage: Words, Words, Words
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What is e-Learning
The simple definition is "learning delivered electronically" i.e., via a computer
Most e-learning today is viewed with a browser Includes Virtual Classrooms and Narrated Slides?
High Performance Training is a synergistic blend of: Classroom Learning E-Learning Learning Web sites
Called Learning and Support Portals (LSPs)
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What is High Performance Training
ILT
eLearn LSP
Bal
ance
d
HPT
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Terminology
Terminology is tricky More interest in what’s new Things and terms get old fast What’s the next big thing: Example: Cloud Computing and Web 2.0
E-Learning can mean different things to people Usually means online training modules
Anytime, anywhere Delivered via the Internet and/or the intranet
See the e-Learning Glossary
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Early e-Learning: Text on a computer
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Training ≠ Learning!
We can train, but they may not learn They can learn without "training" The objective is learning, not training There are other performance interventions
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Course Agenda (Today)
Review the pre-work Planning e-Learning Projects Designing and Developing e-Learning Development Tools e-Learning Types/Modalities Content Development Rapid Application Development Designing the Learning and Support Portal What is not covered?
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Methodology
Project Plan: Scope and Objectives Collect collateral materials Develop instructional design/instructional strategy Content Outline PowerPoint Presentation Review (feedback and update) PowerPoint to Flash (Articulate) Create/Update Learning and Support Portal Create Instructor and Participant Guides (optional) Evaluations
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Methodology Job Aid
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Training and Learning Performance
RAD Methods Teams Tools Prototypes
Effective Time and $$ (Benefits) Guidelines Matches learner Comprehensive
Training Learning
Total effectiveness is 2-3x conventional training
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Discuss/Evaluate Mod0
E-Learning Evaluation What did you think about it? Helpful comments to the designer/developer Evaluate/review again later Any problems? Lessons to be learned? My comments: slow talker, could be cleaned
up, image quality
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E-Learning 2.0
Social Networks (Facebook, LinkedIn, etc.) Blogs Podcasts YouTube-type videos Wikis (Wikipedia, et al) Virtual Worlds e.g., Second Life
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Advantages of Classroom Training
Pro/con exercise Advantages? Disadvantages? [Whiteboard] Traditional, specific time and place, Social
aspect, may be most efficient method, student motivation?
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Role of Classroom
"Anchor" the instruction Introduce people
Instructor SMEs Participants
Doughnuts!
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OUR e-Learning Environment
The three main elements of a HPT program? Secondary elements?
Good design (modified ISD) Blended Job aids Multi-level Guidelines (Clark-Mayer) We have all of those for this program
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E-Learning Project
You select Topic/Subject Goal for project: experience For maximum benefit it is important for you
to complete an in-class project Review and be reviewed
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Simulations Examples
Filling out a form Office procedures Industrial/manufacturing processes Software products Safety procedures/training Hostile/Expensive environments
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Expert Systems
Software designed to copy how expert humans in a certain field think through a problem to come to correct solution
Rule-based programming is one of the most commonly used technique
Artificial Intelligence: Hardware and software capable of performing functions that require learning or reasoning
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Job Aids
Not usually thought of as training, but . . . Gives support as the individual is working
and often embeds training within the system LSPs support individual procedures at their
workstation Provides whatever is necessary to generate
performance and learning at the moment of need, e.g. training, job aids, expert system, manuals, web pages, video, etc.
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Job Aid Types
Types: Cheat sheets Templates Checklists Help Files Reference material Methods and procedures ManualsFormat: On-line Hard Copy (alternative) Wallet cards, iPods, etc
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VNS Example
More information on the Website
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Job Aid Examples
VNS Example √ Products support pages Examples (relating to procedures) VisiBone Example TechNotes (several)
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Virtual Classrooms
What participants see PowerPoint slides, surveys, Websites Live applications Whiteboards Annotation tools with arrows, bullets, colors, etc.
What participants do raise their hands, answer polls and surveys question/comment via public and private chat Write on whiteboards and documents participate in breakout groups laugh and applaud
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Virtual Classrooms
Lots of products . . .
Acrobat Connect
Saba Centra
Microsoft Live Meeting
WebEx (Cisco)
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Web Conferencing http://www.corp.att.com/awards/docs/gartner_mq_wc.pdf
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Class Definitions
As time permits - finish after break if necessary
Write down words that characterize each of the following:
Learning Defined e-Learning Distance Learning Web-Based Training EPSS Learning and Support Portal [photograph the whiteboard/flipcharts]
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Break Slide
Is it time for a break?
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E-Learning Benefits Saves time Costs less Gets better results Tailored for individual students Current information - easily kept up to date Retention and accuracy are improved Comprehensive Consistency of instruction Easy to manage Easily integrated with an EPSS/LSP/LMS Collaborative development and update . . . and it Works and . . . . . . it is a wining horse to ride
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Where does e-Learning work best?
As part of a curriculum In a blended course As an introduction to a course To add additional material to a course As just-in-time modules on LSP As an application tutorial As an alternative to classroom courses
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Learning Principles
Organizational learning and knowledge Adult Learning Theory Learning Theories (see TIP site)
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Learning Styles
Verbal Visual/spatial Kinesthetic Musical, Logical/Mathematical, Intrapersonal,
Interpersonal, etc.
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Making Training Personal
Personalization Principle (Clark-Mayer) Portals keyed to roles Tracks and Tracking More Information button/link
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Effective, Blended Learning
Triangulation: Blended e-Learning - Each learning topic is assigned to the appropriate delivery method
There is some overlap - topics may be covered partially by two or three of the methods
Delivery methods should interact with one another via links
Learning modules use effective methodology and delivery
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ULE Guidelines Integrated blend foundation (ILT, WBT, EPSS) Effective ID and Instructional Strategy Multi-Level WBT Use Multimedia Accelerated Learning (Meier) Effective Blending Practical Standards Clark-Mayer Guidelines Support multiple roles Fast-track WBT Active management Online course information Evaluation and enhancement of courses Plus support from real people
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Selling e-Learning
What is it (use the triangle) Benefits Selling Plan Online Training Initiatives Prototypes Presentations
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Corporate Goal and Objectives
Corporate/Sponsor Viewpoint Main goal is (really) usually performance
improvement Statement of problems and opportunities Number of people to be trained (by roles) Other information (time frame, budget,
sponsor, reoccurring need, etc.) Should be documented
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Consider Possible Interventions
Training Business Process Reengineering Teaming Compensation Systems Expert Systems Job Aids Knowledge Bases Mentoring/Coaching Combination of interventions
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Analyze Learning Environment
Curriculum Related courses LMS Learning methods and technology Performance measures
ADDIE is a handy acronym
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Design
Analyze the Instructional Goal Develop Assessment Instruments Needs/Task Analysis Write Detailed Learning Objectives Topics/Outline/Mind Map Develop Instructional Strategy Development Plan: Develop and/or Select
Instruction Design Learner Activities/Exercises Storyboards Alpha Review (Independent and Corporate)
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Learner Activities/Exercises Checklist
Introduction Activities Discussion Groups (to develop points for discussion,
etc.) Exercises Tests Puzzles, games Research, read, experiments with
computer/network/equipment/whatever, , solve
Projects!
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Develop
Data Collection/Research SME Develop Content Text, Graphics, Audio, Video Complete Outline
Add graphics or notes about graphics Convert to Storyboards/PPT
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Storyboards
PowerPoint Slides Text Slides HTML Slides
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Test the Concepts
Build prototypes Run a Beta Class
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Implement
Complete the Development Integrate components Review and Revise Post for review
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Evaluate
Review (Formative) Post implementation (Summative)
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Instructional Design for e-Learning
Instructional design (ID) is a major success factor
Spans Planning, Analysis, and Development Many ID models; ISD is leader Needs enhancement
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E-Learning Design and Development
Planning √ Learning Principles √ Instructional Design (ISD mod3 presentation) Analysis Develop Implement/Deliver Documentation Review/Evaluate/Revise
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A few more comments . . .
About instructional design/instructional strategy
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Instructional Systems Design (ISD) Model
Conduct Instructional Analysis
Conduct Instructional Analysis
Assess Needs to Identify Goal(s)
Assess Needs to Identify Goal(s)
Analyze Learners and Contexts
Analyze Learners and Contexts
Write Performance Objectives
Write Performance Objectives
Develop Assessment Instruments
Develop Assessment Instruments
Develop Instructional Strategy
Develop Instructional Strategy
Develop and Select Instructional Materials
Develop and Select Instructional Materials
Design and Conduct Formative Evaluation of Instruction
Design and Conduct Formative Evaluation of Instruction
Design and Conduct Summative Evaluation
Design and Conduct Summative Evaluation
Revise Instruction
Revise Instruction
Dick and Carey presume the Analysis phase of instructional Design, and thus the Analysis block does not appear on their diagram. They acknowledge that Analysis and Instructional strategy both play a major part in successful instruction design, but do not cover these matters in their publications.
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Needs Assessment - Tools
Normative Data/Student Performance (Tests, Grades, etc.)
Interviews Surveys Questionnaires Observations Expert Learners/SME’s
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Corporate Objectives (Goals)
Goals are the purpose or objective of the instruction. Usually stated in terms of performance.
May include detailed objectives. May be incomplete or unclear Performance Improvement Initiatives Management May need to create and get
acknowledgement
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Analyze the Instructional Goal
Task analysis (step by step) List alternative and hidden goals Review after developing objectives If objectives are wrong, the problem may be
that the goal description is wrong
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Design or Revise the Curriculum
Flowchart or "Track" Allow for existing and future courses Show courses for different roles
Important, but not part of original ISD RAD note: this can be done very quickly! Methods include brainstorming, mind maps
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Everything can change!
Plan on it! Get comfortable with it! Part of rapid application development
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Review and Revision
Plan on it! Get comfortable with it! "One of the most important skills of a good
instructional designer is the ability to revise . . . . Good instructional design requires constant revision, elimination, and addition . . . . Your program is not written in stone until the day it is taught, and even then only for that day; you should begin making revisions for the next class based on what you learn in this one." George Piskurich in Rapid Instructional Design
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Importance of Objectives
Give trainees and others a clear understanding of the course
Objectives help organize the course Objectives insure that the course is
comprehensive Objectives are a roadmap to course development Objectives are the deliverable for the first review
by the client Objectives are the basis for evaluation of the
course and the trainees Objectives are the single most important key to
success
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Write Performance Objectives
Write specific statements of what the learners will be able to do
Objectives are derived from the Analysis step Write second level, enabling objectives Review the Objectives Thoroughly
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Refine the Objectives
More or less secondary objectives Reviews Rachael's Question Hierarchy for some with multiple course
versions
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Example Objective
When shown a model of our solar system, students will be able to name all nine
planets. Audience = Students Behavior = “name all nine planets” Condition = “when shown a model of our
solar system” Degree = ?
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Develop Assessment Instruments
Development assessments that measure the learners’ ability to perform the objectives
So far ISD is essentially same for conventional and e-Learning, but . . .
Testing methods and procedures can be very different
Important to do some of this in design phase
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Instructional Design Summary
All together now [Beatles theme] Class contributions on whiteboard
http://songza.com/
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e-Learning StandardsWe need all these standards: IT Standards Internet/Web Standards Learning Technology Standards
Methodology, Bloom, etc. Documentation Standards Development Software (Tools) Global Collaboration Assessment Usability/Accessibility
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Content Development
Research Material Subject Matter Experts Existing Material Content Guidelines Storyboards Creative Methods
Kodak method, Mind Maps, Brainstorming
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Deliverables
See Deliverables on site Learning materials Admin materials New TechNotes Workbooks (PG) Instructor guide (IG) And more?
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Development Tools
Course Design Tools Office Suite Templates PPT Conversion Tools Web Development Suite Authoring Tools Specialty Products
Test builders, simulation tools, graphic tools, video tools, checkers
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Using PowerPoint
PowerPoint templates Lots on the Internet Simple vs Colorful
Customization of PowerPoint Animations Adding Multimedia to PowerPoint
Graphics, videos, interaction (DHTML, etc), avatars
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Microsoft Word
Powerful Good hyperlink support Thesaurus Automatic word count, and readability Grammar and spell checker Many fonts, colors Borders, drawings, clipart, graphics, charts Shortcut keys
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The Project Team
Project Manager Subject Matter Expert Instructional designer Technical writer Developers (PPT, HTML, graphics) Reviewers Double in brass
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Summary
HPT is . . . Terminology E-Learning includes: Job Aids, WBT, videos, simulation, LSPs Could include: virtual classrooms, videoconferencing
(maybe) Classroom vs e-Learning
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Q+A
Contact me for questions Phil Reagan [email protected] See FAQs on Website
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Your Evaluation
Learning quality 1 2 3 4 5
Presentation 1 2 3 4 5
Technology 1 2 3 4 5
Instructor 1 2 3 4 5
E-mail FeedbackPhil Reagan [email protected]
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What's Next
Your Project continues during week HPT Web Site (steady development) More Examples ISD Module (Mod3) HPT Planning and Methodology (Mod2) Session 4 Classroom/Lab
Oakland Center LSP (our Website) Post projects
Session 5 Online At least two weeks after 2nd classroom/lab
