Higher Ed in a Connected AgeTracy Futhey, Duke University

Pressures on Today’s Universities

International Student Body

International Brand

Global Collaboration

Consumer Technologies

Reduce Costs

Anytime, Anywhere

Access

Serve the Underserved

Mobile Internet

Evolution of Today’s Universities

MOOCs MASSIVE OPEN ONLINE COURSES

STUDENTS RANGE FROM

9 83TOYEARS

OLDNearly two-thirds of Duke’s Coursera students LIVE OUTSIDE OF THE UNITED STATES,Including Romania Australia, Singapore, the United Kingdom, Spain, and India

Figures were compiled from more than 77,000 responses to a pre-courseSurvey by Duke on student demographics for its MOOCs

According to more than77,000 survey responses,About two-thirds areBetween 18 and 34 years old and more than 4,500people- or 6 percent-are either younger than18 or older than 65.

THE CLASSES WITH THEHIGHEST ENROLLMENTS WERE:

Walter Sinnott-Armstrong’s “ThinkAgain: How to Reason and Argue”

Dan Ariely’s “A Beginner’s Guideto Irrational Behavior”

Denise Comer’s “EnglishComposition I: Achieving Expertise”

(187,0000)

(142,000)

(70,000)

POLL: What Best Describes Your Campus Online/MOOC Approach?

1. Just getting started; nothing specific yet

2. Exploring online (or flipped or hybrid) classes

3. Delivering online (or flipped or hybrid) classes

4. Exploring the world of MOOCs

5. Delivering MOOCs today

6. Exploring and/or delivering both online & MOOCs

7. Waiting for things to shake out before pursuing

Evolution of Today’s Universities

POLL: How Extensive Is Your Campus International Approach? (Select 1 or >)

+ Mature study-abroad programs and/or sites+ International service programs for students

(beyond study abroad)

+ International faculty research collaborations

+ Global health collaborations or clinics

+ International campus(es) – non-degree granting

+ International campus(es) – degree granting

+ Emphasis to recruit international campuses

+ No international approach at this time

Considerations for the CIO• IT Infrastructure

– How do we build an environment to support all three dimensions?

• IT Services– How do we design services that span rather

than silo these new facets of the university?• Non Traditional (Emerging) IT Issues

– How do we remain relevant to not-strictly-IT elements of the residential campus experience?

– How do we use online and global experiences to inform changes to the campus environment?

1. Location

2. Location

3. Location

1. Location

2. Location

3. Location

IT Infrastructure

1. Location

2. Location

• Connectivity and Monitoring – Wireless, LAN, WAN, global

end2end services and performance

• Beyond campus at the epicenter – Cloud authn/z, middleware,

NOC/SOC/Ticketing , Maintenance Scheduling

• Provision services based on….– Who/What/Where:

Grouper/”Toolkits”/Activity Streams… our new superglue

• Ensure repeatable approaches to extend infrastructure and deploy services– VMs/VDI, web conferencing

1. Location

2. Location

3. Location

IT Services• Range of option over time by user

– Lecture capture, self recording, DIY studio, professional recording/editing

• Community + collaboration in all– Sync & async video & collaboration tools– Presence – who can help now, wherever

• Video repository & asset mngt – “mix and match” materials across courses

• Ensure repeatable approaches to extend infrastructure and deploy services

Flexible

Extensible

Efficient

Flexible

Extensible

fficient

Flexible

Extensible

Efficient

“But the art of learning has already changed completely, because for almost a decade students have had instant access to unlimited information from anywhere or anyone in the world. This has altered all assumptions about academic hierarchy, charismatic authority, pedagogical processes and the structure of the learning community.”

Michael Crow, President, Arizona State University in Nature Magazine, July 2013

Non-Traditional (Emerging) IT Issues

Non-Traditional (Emerging) IT Issues• IT increasingly enables new campus experiences

– Campus: Wherever I am: classroom, quad, library, café– Community: No longer only joining a physical place– Learning analytics & big data: Effect of huge sample sizes– Systems interaction: “app culture” disaggregated ERP

• New IT applications and technologies will impact the future on-campus experience– Physical architecture: Technology enables alternatives to large

lectures… but what do we do with those facilities?– Organizing paradigm: 8 semester, 4-5 courses per semester,

12-14 weeks per course/semester… all become increasingly arbitrary to actual teaching/learning

– Organizational structures: Online as integrated, not apart

Virtuous Cycle in Today’s University

Common IT Infrastructure and Services

Different Uses Inform Changes toTraditional

Approaches

Different Uses Inform Changes toTraditional

Approaches