8/9/2019 Highly Recommended Units 26Act.

1/12

ffi

3

Payment

querles

"

U{prJg

r-{.'StaiJ

n

.'

(ri:+llr.1

I'm

sorry,

madam.

This

isn't

your

bitt'

: *r*viri*

m

sq:tl.iitir"rn

One

moment,

I'tt

get

the right

bitt for you'

.

4aT*l*

+ueri*s

F*lHeiv

One

moment,

I'lt

iust

check

for

You'

Starter

What

problems

do

you

think

these

customers

are

having

with

their

bills?

Listening

t think

there's

a

mstake

Listen

to the

two

dialogues.

Are the

sentences

true

or

false?

Dialogue

I

1

The

woman

queried

the

bill

because

it

was

too

much.

2

There

were

a

lot

of

items

on

the

bill'

3

The

waiter

gave

her

the

bill

for

table

sixteen

bY

mistake.

Dialogue

2

4

Mr

Badouvas's

minibar

bill

is

fourteen

eufos.

5

Mr

Badouvas

queried the phone

bill'

6

Mr

Badouvas

didn't

make

many

calls'

Listen

again

and

complete

these

sentences'

1

I

think

there's

a

......

2

There

afe

a

.

items

here'

3

ldidn't

have..

'.

wine.

4

How

....

is

the

minibar

bill?

5

How

....

drinks

did

You

have?

6

We

....

make

manY

calls'

Language studY

ffi

Could

we

have

the

bill,

Please?

I think

there's

a

mistake.

I'm

sorry,

madam.

This

isn'tyour

bill'

I'lt

get

the

right

bill

for

You'

t'd

like

to

settle

mY

bill,

tr

Structures

to

Practise

much,

mafll

alot

of

Look

at

these

examPles.

I

don't

have

much

money

How

much

time

do

You

hat'e?

(negative sentences

and

questions

with

uncountable

nouns)

There

aren't

manY

free

tables

left'

How

many

rooms

are

booked

tonight?

(negative sentences

and

questions

with

countable

nouns)

We

have

alot

of

guests

from

Scandinavia'

He

isn't

paid a

lot

of

money

in

his

job'

Are

there

alot

of

guests

in

the

hotel?

(positive

und

,-rgutiue

sentences,

and

questions

with

countable

and

uncountable

nouns)

,'.'

'"

Language

review

Page

88

true/false

true/false

true/false

true/false

true/false

true/false

c

5

5

C

'H

ES

appear

extra

charges

(n)

grey

c[ick

,'

Wordtist

Page

97

5-

Unit

26

PaYment

queries

issue

(v)

ridicutous

8/9/2019 Highly Recommended Units 26Act.

2/12

ire

sentences

with

much, many or

a lot of.

::).s

more

than one

answer

is

possible.

:riil't

....

people in tonight.

:

. . ..

Preparation

to

do.

.

single

rooms do you

have?

....

work to

do

this morning?

....bedstochange.

,

:t i have

..

.. time.

....

information

on

ourwebsite.

... money

do

You

have?

Working

wth

Fidelio

Suite 7

Look at

the

screens.

Listen

to the dialogue

and

answer

the

questions.

Choose

the correct

alternative.

1 What

computer

system are

they using?

Galileo/Fidelio

2

'Nhat

are

they

doing?

creating

an

invoice/creating

a

guest list

3

Where

are they?

at

reception/in

the

restaurant

Listen

again

and

put

the

dialogue

in the correct

order.

He's

paying

byVisa, so click onVisa.

Then, click

on the

guest's name,

Mr Rodrigues.

First,

look

at

the

guest

list here and

click on

Departures.

I

Now,

his charges

all appear

on the screen

in

grey.

Finally,

click

and issue an

invoice.

You,re

just

checked out a

guest.

E

A1l

the items

for his

bi1l

will

now appear

on

the screen.

Activity

Workwith

a

partner.

Student

A's information

is here.

Student

B's

information

is

on

page

61.

Your hotel

bill

includes these

items

but

the

correct

information

is in

brackets. Complain

to

your

partner

who

works

in

reception

and

explain

the mistakes.

i{:lTl:..

F:r-l-

{i.-j{-:-.

Ft*ii;.

i"i:-iT,'"

ii'iFj=:* :fj.:.d J.;:'-:l:li-ii'i'f

::::

l:.::;i-,1.

i:;*Tl:i

,;i,L:_:

T*

iri:,f.:1;

i.litl

jgi

i::i?f

i-il;i:i:i

;,i;_i*r=1:

;;j::

**:i;;

Ilriijii:.:**

i.*-i-i''i

taiU*

-*0,

U*f.:lr:

.::::

fi:i{:F4=i

Lii#=.1i{;

i.:-rl*i'r'1

trt:i.i: .

|1a.i}

t:i:_l*l.irj:-:

*S;i

:Ui;

;}Ft{;".:rgl

#

i"-f

F.:r:: U

1i=+"r

t

{ F.l

i}i;:f_:li

:r

:

Exampte

Excuse

me,

but there's

a

mistoke.

When

I

booked

my

room

we

agreed

a

10%

discount

.'.

You

work

in a

restaurant and

have

prepared

your

guest's

bil[.

Listen

to

your partner's

complaints.

Apologize

and

explain.

.

wine

bitt

is

for

a

different tabte

(tabte

4)

.

main

meat

bilts

are

a

mistake

.

coffees

and drinks

are correct

(one coffee and Armagnac

were ordered

by

the

gentleman

20 minutes

later)

Exam

ple

One

moment.

l'll check

for

you.

J

.lflfil'*

t.ltoou

.a

pak

rOIA

-'

-

.op

J.M

E.o

14.5-0

J5.OB

"

.

.-

7.50

388.5

account

amount

balance

c

red it

debit

deposit

exchange rate

sub-total

supptement

D.Gadney

& Mrs

G. Hernandes

J.Max

& Ms

Nakamura

C.Rodrigues

R.Verwiel

R'Verwtet

T;:1.

T$

6.00

tt:&

1.50

17.5

More

words

to use

service

charge

Unit

26

Payment

queries

qq

8/9/2019 Highly Recommended Units 26Act.

3/12

Apptying

for

a

iob

Write

your

CV

Begin

and

end

letters

correctlY

Dear

Sir/Madam,

Yours

faithfuttY

Dear

Mrs

Ramirez,

Yours

sincerelY

Answer

a

iob

advertisement

I would

tike

to

appty

for

the

iob

of

"'

Starter

Work

with

a

partner.

Brainstorm

some

things

that

you

could

include

on

your

CV'

Listening

Writng

Your

CV

Listen

to

the

dialogue

and

complete

Caroline's

CV.

Work

with

a

partner.

Read

the

completed

CV

and

ask

questions.

Tke

turns

to

be

Caroline

and

the

agent.

Example

A

Wat

school

qualifications

do

You

have?

B

I haYe

mY

baccalaureate

Professionale.

Dear

Sir/MadQm,

Yours

faithfullY

Deor

Mr/Mrs/Miss/Ms,

Yours

sincerely

I

would

|ike

to

aPPIY

for

..'

With

reference

to

...

Would

you

Pleose

send

me

...?

I

enclose an

s.a.e.

(stomped addressed envelope)

r:,

=

applicant

Name

Address

Curriculum

Vitae

Caroline

Davros

18

rue

de

Rousseau

1205

Geneva

Switzeriand

414567

80

caro,

davros@Yahoo.

com

=

;i'E'

Tel.

no

Email

Date

of

birth

30.09.80

Education

City

College

Geneva

Qualificaiions

Work

experience

Compang

Position

Company

Postion

Compang

Position

I

t

Personal

qualities

References

A

A

A

advert

advise

apartment

friendty

hard-working

hospitatitY

q

ualities

register

responsibititY

skitt

sociabte

tourism

Mr

Schultz

Position

r

Language

study

catering

co[[ege

motorbike

driving

[icence

organized

experience

qualification

tJnif

27

Apptying

for

a

iob

=

"

Wordlist

page

97

8/9/2019 Highly Recommended Units 26Act.

4/12

--

'es

to

practise

lnEuage

for

business

letters

and

applications

:-.:.'

-e

tters,

polite

informality

is

required.

Look

.:,i

.':-i

:L)

Iearn

for standard

forms

to

use

in

,

..:--rs

and

aPPlications.

:

:

::-r-:

letter

using the

words

and

phrases

in

'

''

,

.:

l.nrn.

18

rue

de

Rousseau

1205

Geneva

i

,

..

tel

\'letroPole

:_

-*:i

General

Guisan

-

-

-

leneva

--.-

\1ar

2003

]:

,

i.

\\CY

FOR

RECEPTIONIST

. .I the

job

of

receptionist

which

you

: r.

eriised

in this

month's

Hotelkeeper.

...3

an

application

form?

I

'"4

an

s'a'e'

"

-

,r-.

faithfully

-,lr^ciine

Davros

'

li'l':lilrlllllr:'l:::lliill:lllirrl:iiil;l'rrrrrl.ii'r'1

lr"i"r'rr'''

I

:

'

Wilting

a

coverng

letter

,'-:.t-on

to

a CV

job

advertisements

often

need

:

-',

-:r;rg letter

to

highlight

the

applicant's

best

lnquage

review

Page

88

..:::,

.,,r

the

biography

and

complete

the

information'

\.$fE

ACE

,OO*

SS'O**

QUALIFICATIONS

\VORK

EXPERIENCE

CURRENT

]OB

REASONS

FOR

ANSWERIC]AAVERT

JUNIOR

SOUS

CHEF

Fully

trarned

to

Michelin

Red

M

standard,

with

experience,

for

busy

brasserie

l

8/9/2019 Highly Recommended Units 26Act.

5/12

The

interview

I've

lived

in

LYon

att

mY

tife'

.:

l'd

like

to

see

more

of

the

world'

I'm

enthusiastic,

hard-working'

and

a

good team

member'

Starter

Number

each

item

in

order

of

importance

for

good

interview

technique.

I

speak

cleariY

I

smile

I

listen

prepare

questions

I

b.

confident

I

b.

relaxed

Listening

Presenting

Yourself

an

interview

Listen

to

the

interview

and

answer

the

questions'

I

Where

was

Michel

born?

2

What

qualifications

does

he

have?

3

Where

does

he

work

now?

a

Why

does

he

want

to

leave?

5

How

many

more

candidates

is

the

interviewer

seeing

tomorrow?

6

What

is

the

interviewer

going

to

do?

Listen

again

and

complete

the

sentences'

I

I've

....

in

LYon

all

mY

life'

2

I'd

.

...

to

learn

some

new

menus'

3

I'm

enthusiastic,

..

r

.

'.....

)

and

a

good

team

member'

4

I think

I

have

the

right

skills

and

'

"

'

for

the

job.

5

I'm

'.

'.

three

more

candidates

tomorrow'

6

I'm

"""ashortlist'

7

We

'...

phone

you

to

arrange

a

second

interview.

Turn

to

the

Listening

script

on

page

75

and

practise

reading

the

interview

with

a

partner'

Language

studY

Tell

me

something

aboutYourselfi

I

was

born

in

LYon.

I've

lived

here

all

mY

life'

t

got

my

chef's

certificate

eighteen

months

ago'

tlnn*

I

have

the

right

skills

and

experience

for

the

iob.

I'm

going to

make

a

shortlist'

We'll

phone

you to

arrange

a

second

interview'

=

interviewer

at

can

didate

career

enth

usiastic

hoteI

chain

team

worKer

Wordlist

Page

97

Structures

to

Practise

Talking

about

the

future

Look

at

these

examPles'

I'm

seeing

three

more

candidates

tornorrow'

(arrangement)

I'm

going

to

make

a

shortlist'

(intention)

I

will

Phone

You

on

ThursdaY'

(decision

at

time

of

sPeaking)

nu*bu

of

appliconts

will

be

disappointed'

(prediction)

Language

review

Page

88

television

series

various

r:

Unit

28

The

interview

8/9/2019 Highly Recommended Units 26Act.

6/12

Ansir-e

r

t1-rese

questions

about

your

future

using

the

abor-e ton-r-rs.

1

\\-hen

.tre

\-oLl

taking

your

exams?

2

\\-hen

are

vou

leaving

college?

3

\\

hat are

\-ou

going

to

do after

college?

4

Hori

riill

r-ou

find

a

job?

5

\\-here

rlill

you

live?

6

-\re

r

ou going

to

travel

to

other

countries?

Listening

A

celebrity

chef

Read

the

sentences.

Listen

to

the

interview

with

lamie

Olir-er

and

put

his responses

in

the

correct

order.

I

rras

head pastry

chef

in

a top

London

restaurant.

After

that,

I

went

to France

and

worked

in

various

kitchens.

I

,tas

born in Essex

in

May

1975.

I

lefinitely.

I'm

going

to

be

the

head

chef.

f--l

'.

r

.r

f_l

I

rc

made

three TV

series

so

[ar.

I

lr.hen

I

was

sixteen

I left

school

and

went

to

\\-estminster

Catering

College.

I

ffter

that,

I

worked

at

the

River

Caf for

three

and

a

half

l.ears.

E

tt'tl

be

about

my

restaurant

which

opened

in

October 2002.

I

I'r'e

rr.ritten

four

books

and

Holllwood

is

going

to

make a film

about

mel

I

tt,u

dad runs

a

pub

and

as

a child

I

helped

in

the

kitchens.

Work

with

a partner.

Thke

turns

to interview

each

other.

Ask yollr

partner

questions

about

his

or her past,

and

hopes

and plans

for

the

future.

Activity

Work

with

a

partner.

Student

A's

information.is

here.

Student

B's

information

is

on

page

61.

Your

partner

is

interviewing you

for

this

job.

Read

your

biography

and

think

about why

you

want

this

position

and

what

qualities

you

witl

bring

to it.

Manager,

Front

of house,

Bristol

Hote[,

Tinnes

Name

Johan/Johanna

Durst

Age

25

Qualifications

One-year

Hotet

Studies

certificate

Experience

Two

years

as

junior

receptionist,

Hotel

Aurora,

Manchester

Three

years

as receptionist,

Grand

Hote[.

Nce

Three

years

as assistant

front

of

house

manager,

Scata

Hotet,

Hanover

Languages

English,

French,

German

Example

My name's

Johan/Johanna

Durst

and l,m

25

years

old.

Interview your

partner

for

this

job.

Discuss

age,

qualifications,

and experience.

Ask

why

they

are

apptying

for

the

position

and

what

quatities

they

witt

bring

to

it.

Head

waiter,

Le Tomate,

Lubenham

Exam

ple

Tell

me

something

about

yourself.

;:lil

More words

to

use

5::iii:.'.+=-=.

.?i1=;i11iili?,i11,.

T

T

aunt

cousi n

grand

parents

guardian

h

a

If-b

roth er/sister

in-laws

nepnew

n iece

step-broth

erlsister

uncte

be well

informed

concentrate

on

the

questions

have

a firm handshake

have

a

positive

attitude

have

good

posture

look

smart

make

eye

contact

use

a little

humour

Unit 28 The

interview

59

8/9/2019 Highly Recommended Units 26Act.

7/12

Activity

materia[

From

Unit

1,

Page

5

lr

Make

three

catls

to

the

Hotel

Canaria'

Ask

to

speak

to

these

oeople.

Mr

Luiz

room

204'

leave

a

message

(there's

a

meeting

tomorrow

at

the

Hotet

at

z.o

p.m.)

Jane

Wittiams

room

48

(no

answer'

you

wit[

call

back

You

work

at

reception

in

the

Mercury

Hotet'

Take

this

phone

reservation.

Rememoer

to

ask

for

confirmation

in

writing'

.

a[[

rooms

have

air-conditioning'

and

lnternet

access

.

alI

bathrooms

have

baths

and

showers

there

is

a

private

car

park and

restaurant

Example

Good

morning,

Mercury

Hotel'

Can

I

help

you?

From

Unit

6,

Page

15

Read

the

two

data

files

and

checkin

to

the

Queen's

Hotet'

Mr

Lee/Mrs

LucY

Foster

twin

bed,

one

night

Address:

Appt

2004,

Westward

Avenue'

Portland,

78054

PassPort

No:

261501831

Name:

Ms

Pauta/Mr

lvan

Zanardi

Room:

doubte,

three

nights

Address:

via

Roma,

Firenze'

ltatY

PassPort

No:

823934716

ExampleGoodmorning.Myname'sLee/LucyFoster.l'd

like

to

check

in,

Please'

You

are

a

receptionist

at

the

Parl