Date post: | 21-Jan-2018 |
Category: |
Recruiting & HR |
Upload: | greenhousesoftware |
View: | 182 times |
Download: | 1 times |
Beyond the Buzzword...How You Can Improve Candidate Experience at Your Company
Greenhouse + Checkr
Today’s Moderator
GREENHOUSE | CHECKR
Jillian Trubee
Partner Program Manager
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GREENHOUSE | CHECKR
Who is Greenhouse?
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Greenhouse is a robust recruiting software designed to
help you attract, hire, and retain the best talent.
About Greenhouse:
• Headquartered in NYC with an office in SF
• 2017 Glassdoor #1 Best Place to Work and
Forbes Cloud 100
• Work with ~2,000 of the world’s most innovative
companies
Who is Checkr?
Checkr helps technology-driven companies deliver faster, more accurate background checks at scale.
About Checkr:
● Based in San Francisco, CA
● Tech-driven leader in the background check industry
• Top of Y-Combinator class
● Leader for innovative tech companies
● Industry’s first background check API
● 4th largest Credit Reporting Agency in the US
• Over 10 million screenings to date
• Provide screenings in all 50 States
Speaker Highlights
Katie DicioccioGreenhouse
Recruiter
Scott Juster
Senior Manager, Customer Success
GREENHOUSE | CHECKR
Checkr
What Candidate Experience Means?
What Candidate Experience Means?
GREENHOUSE | CHECKR
What Candidate Experience Means?
GREENHOUSE | CHECKR
Why Candidate Experience Matters?
GREENHOUSE | CHECKR
Win Top Talent
Increase Employee Lifetime Value
Affect Employer and Company Branding
WEBINAR TRAINING
Win Top Talent
Increase Employee Lifetime Value
Affect Employer and Company Branding
Why Candidate
Experience Matters?
Hiring across the U.S. was 12.1% higher
in June 2017 than in June 2016*
*Linkedin Workforce Report, July 2017
Positive candidate experience can be your
advantage in the competitive talent market.
WEBINAR TRAINING
*Boston Consulting Group
A better hire can outperform a peer by 20%*
Why Candidate
Experience Matters?
Win Top Talent
Increase Employee Lifetime Value
Affect Employer and Company Branding
WEBINAR TRAINING
*WorkplaceTrends.com
Why Candidate
Experience Matters?
Win Top Talent
Increase Employee Lifetime Value
Affect Employer and Company Branding
Nearly 60% of candidates have had a poor candidate
experience, and 72% of those candidates shared that
experience online or with someone directly.*
64% of candidates are less likely to purchase goods
and services from a company that delivered a poor
candidate experience.*
Key Elements to a Positive Candidate Experience
Pressures on the Hiring Process
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Transparency Fairness
Speed
● The hiring process is long...
○ 52 days* - avg time to fill
○ 22.9 days** - avg interview process
● For every one open corporate position
○ 250 resumes*** are received
○ Only 4-6 interviews*** are granted
Still...organizations must deliver on
3 key promises to the candidate* Bersin Talent Acquisition Factbook** Glassdoor Research Report*** Glassdoor for Employers
Transparency
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● Consumerization of candidate
expectations
● FCRA requirements - specifically in
the case of background checks
● Impact of uncertainty:
○ Higher perceived waits
○ Greater candidate frustration
○ Increased risk to organization
Speed
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● Increased competition for top talent
● More complex hiring cycles for most
skilled roles
● Impact of slow hiring:
○ Daily cost of position vacancy
○ Missed changes on top talent
○ Frustration or hardship for
candidate
Fairness
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● Expectations of accountability &
fairness as core values
● EEOC guidelines mandate against
hiring bias
● Impact of unfair hiring practices:
○ Talent flight
○ Degradation of company image
○ Consumer shift-away from brand
○ Class-action lawsuits
Tactics for a Better Candidate Experience
Redefining a Modern Candidate Experience
GREENHOUSE | CHECKR
Transparency
● Candidate Scorecards
○ Setting expectations
○ Delivering feedback
Redefining a Modern Candidate Experience
GREENHOUSE | CHECKR
Transparency
● Accessibility
○ Applicant Portal
○ Availability of Report
○ Multi-device access
● Applicant Support
○ Dedicated support specialists
● Adverse Action
Redefining a Modern Candidate Experience
GREENHOUSE | CHECKR
Speed
● Greenhouse Recruiting Mobile App
● Greenhouse Events Management App
Redefining a Modern Candidate Experience
GREENHOUSE | CHECKR
Speed
● Faster turnaround time
○ At county, state & federal levels
○ Compliance filtering
● Exceptions Handling
● Positive Adjudication
● Analytics Reporting
● Direct integration into Greenhouse
Redefining a Modern Candidate Experience
GREENHOUSE | CHECKR
Fairness
● Structured Interview Processes
● Data-Driven Decisions
Redefining a Modern Candidate Experience
GREENHOUSE | CHECKR
Fairness
● Compliance Filtering
● Positive Adjudication
● Individualized Fair Chance Assessment
● Applicant Support?
Call To Action:What are 1-2 ways you can improve candidate experience at your company?
Questions