Date post: | 20-Aug-2015 |
Category: |
Technology |
Upload: | incontact |
View: | 267 times |
Download: | 2 times |
inContactThe Power to Put Your Customers First
www.incontact.com | 1.866.965.7227 | [email protected]
Hiring, Managing & Retaining Work-at-Home Agents
Workforce• Hiring process
1. On line application2. Interview
• Training1. eLearning 2. WebEx
• Motivating / Coaching1. Instant Messaging 2. QA
• Attrition 1. Employee’s stay longer 2. Cost savings to Employer
Cost FactorsEstimated Annual Savings Per US Teleworker as a Call Center Representative
$- $500 $1,000 $1,500 $2,000 $2,500 $3,000 $3,500 $4,000 $4,500
Productivity &Effectiveness
Decreased Office Space& Parking
Decreased Staff Turnover
Operational Efficiency
Decreased Sick Leave
Source: Tower Consulting/Telcoa
Technical
• Phone
• Computer – Prefer PC’s
• DSL Connection
• Call Center Application – Prefer hosted
Problems Solved!
• Location isn’t an issue – you can operate from anywhere!Pick your paradise.
• Your workforce will be happier!Cost savings to them in gas, lunches and
professional attire.• Your CFO will be happier!
Cost savings in every department from equipment to attrition costs.
• You will always be on the technical cutting edge!No more outdated software or having to buy new
equipment while still paying off the old equipment.