Date post: | 09-Apr-2017 |
Category: |
Presentations & Public Speaking |
Upload: | madhur-telang |
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CommunicationCharmi Shah (146)
Madhur Telang (171)
Sriraj Shetye (158)
Anusha Shetty (156)
Radheya Tendulkar (124)
Natasha Rajadhyaksha (127)
Shruti Sawant (144)
Guarav Pradhan (125)
What is communication?
• The exchanging of information by speaking, writing, or using some other medium.
• Information can be – Ideas / Thoughts– Emotions– Views
Good Communication Skill
Bad Communication Skill
Origin Of Job Interviews
Evolution
Prehistoric
Pigeon Post
Postal Service
Telephone
Internet
How the Communication Process Works
Encoding Decoding
Forms and levels of FeedbackPrescriptive Feedback
Individual Feedback
Evaluative Feedback
Group Feedback
Barriers to communication
Physical
temperature and
humidity
noise
defects in communication
system
time and distance
wrong selection of
medium
Misinterpretation of words
Difference in language
Use of jargonBy-passed
instructions
Semantic
Cross Culture
Non Verbal Stereotype
DIFFERENT PERCEPTION
CLOSED MINDED
POOR RETENTION
HALO AND HORN EFFECTEMOTIONS
IMPATIENT
SLANTING
SOCIO-PSYCHOLOGICAL BARRIER
Organizational
Toh iss Diwali aap kise khush karenge
Discriminative listening
Evaluative listening
Empathic listening
Appreciative listening
Advantages of Listening
Helps to obtain
information
Develops better
relations
Helps to know the
organisation
Helps to solve
problems
Provides encouragement
Helps in decision making
Helps to share
experiences
Helps in framing
plans and policies
Be interested Concentrate
Put the speaker at
easeBe open-minded
Avoid interruption
s
Tips for effective listening
Barriers to effective listening
Marginal listening
Noise
Emotional problems
Language barrier
Fake listening
Intellectual listening
Preconceived notions
Dislike of the speaker
Bibliography
Thank You