HomeAssistantGoldA step-by-stepguideforinspectors

Step1.OptintothePorchProgramthroughISNInspectorscanaccessthePorchopt-inthroughtheirofficesettingsinISN.Inspectorshavetheabilitytooptoutindividualagentsorhomebuyersiftheychoose

Onceoptedin...Inspectorsaregivenaccesstothefollowingbenefits

Plus,inspectorsselectanadditionalbenefit

ChooseanyofthefollowingfromtheoptinscreeninISN

Step2.InspectionisscheduledRealEstateAgentscanusetheRealEstateDashboardtobooktheirpreferredinspectors.Bookingsappearrightontheinspector’scalendarinISN.

homebuyersandAgentscanfindandcontactinspectorsthroughthePorchplatformandworkwiththeinspectortoscheduletheinspection.

Step3.Afterinspection,InspectorgiveshomebuyertheHomeAssistantGoldinfoInspectorscanleavebehindthePorchHomeAssistantGoldtrifoldtogivethehomebuyermoreinformationonwhattoexpect(includesamove-inchecklistand$100discounthandymanservices).

Step4.InitialPorchHomeAssistantGoldcommunicationsenttothehomebuyer

Susan,

Susan

<Yournamehere>

<Inspector>

<Inspector>

Step5.InitialwelcomecalltothehomebuyerAfewdaysfollowingtheemail,thePorchHomeAssistantcallsthehomebuyer.Ifthehomebuyerdoesnotanswer,theHomeAssistantleavesthefollowingvoicemail

Hi,<homebuyername>.Thisis<homeassistantname>,yourPorchHomeAssistant.IwanttoconnectwithyouandseeifthereareanyservicesrelatedtoyourmoveIcanhelpyouwith.Yourinspectoralsoprovided$100inHandymanservicecouponsforyouthatI’dliketomakesureyouhavetheopportunitytouse.Pleasefeelfreetogivemeacallbackat<number>.

Step5.homebuyeranswerscallIfthehomebuyerdoesanswerthecall,theHomeAssistantintroducesthemselvesandremindsthehomebuyerthatthisisafreeservicesponsoredbythehomeinspector.Then,theHomeAssistantguidesthehomebuyerthroughaconsultativeconversationandattemptstounderstandtheneedsthatthehomebuyerhas.ThisrangesfromgettingthemaquoteonHomeInsurancetobookinghandymanservicesatadiscountedrateusingthehandymanservicecoupons.

Step6.HandymanservicesperformedBybookinghandymanservicesthroughthePorchHomeAssistant,thehomebuyergetsafull-serviceexperience.

Thedaybeforethehandymanappointment,thehomebuyerreceivesaremindertext

Ifsomethingweretocomeup,thehomebuyercansimplytextthenumberbacklettingthemknowthattheyneedtopushtheirappointmenttime.TheHomeAssistantadjuststheappointmentseamlesslyandreconfirms.

ThehandymanarrivesatSusan’snewhomeandperformsthe

service

Step7.Quotesforotherservices.ForservicesPorchdoesnotprovide,theHomeAssistantwillaskthehomeowneriftheywouldlikemultiplequotesforaprojecttheyareconsidering.Ifthehomeownerwouldliketogetconnectedtoprofessionals,Porchwillmakethatintroductionandfacilitatetheconversationbetweenthehomeownerandprofessional.TheHomeAssistantisalwaysavailabletofindadditionalprofessionalsforthehomeowner.

Step8.ReactiveservicesatanytimeThePorchHomeAssistantGoldprogramoffers24/7supportforhomebuyers.homebuyerscancallthePorchHomeAssistantline(844-314-1347)atanytimetogetsupportor,ifafterhours,homebuyerscancallthe24/7emergencyhotlineforassistance(888-751-0489).