The Home Depot Corporate Overview
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World’s Largest Home Improvement Retailer
§ Stores: 2,246 (Q311) § Operations: U.S., Canada,
Mexico and China
§ Associates: approx. 300,000
§ Revenue: $68.0B USD (FY10)1)
§ Member of DOW
§ NYSE (HD) since 1981
1) Continuing operations
Retail Staffing Center
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myTHDHR- Your Gateway to HR Services
§ Established April, 2010 § Provides end-to-end process support for:
• Hourly Store, MET & DC Staffing Needs
§ Hours of Operation: Monday through Friday - 8 am to 8 pm Eastern Time Saturday & Sunday - 8 am to 5 pm Eastern Time
§ Call 1-866-myTHDHR or email [email protected]
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RSC Services and Benefits
§ Do not use any text
Services § Qualified pool selection and screening based on job requirements § Coordination of interview schedule and ensuring interviewing manager has the candidate’s application and the SIG
§ Administration of background and drug test results for selected candidate
§ Requisition management through the lifecycle of the open requisition
§ Assistance in hard-to-fill markets with outreach efforts.
Benefits § Single point of contact for staffing administration § Improved consistency of process and compliance to staffing policies and procedures
§ Reduced administrative tasks in the field, allowing more time to focus on operational priorities
§ Ability to consider candidates in neighboring stores when hiring store’s qualified pool lacks qualified candidates
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Retail Staffing Process
Retail Hourly Staffing Process: Process Overview
RS
CF
ield Identifies staffing
need and submits requisition request
Reviews qualified pool and attaches
candidates
Conducts phone screen and
identifies best candidates to send for store interview
Schedules interviews if
requested and sends interview packet to store
Conducts interviewSubmits interview results and offer
details
For MET & Internal candidates –
orders background / DMV
checks
Modifies requisition when
requested (# positions, FT/PT,
etc)
Coordinates hiring events as needed
Background check results are
automatically sent to the store (except for
MET & Internal)
Completes on-boarding process (i.e. orientation)
Researches delayed
background checks
Adds or removes specific candidates
when requested
Monitors requisition to close
requisitions not being filled
Monitors for MET & Internal
background / DMV results and sends
to the store
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Retail Staffing Administration
Interactive Voice Response
Thank you for calling the
Home Depot Retail Staffing
Center
This is Home Depot Retail Staffing
Center. We’d like to schedule you for an interview at one of
our stores
This is Home Depot Retail Staffing
Center. We’d like to talk with you about your employment
application
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SUCCESSES SO FAR
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Time to Fill Metrics
Reduced
Time to Fill
by 22 days
• Reduced turnover for non-temporary associates: by 300 basis points
• Increased 2-year average retention rate by 700 basis points