Home Retention-Loss Mitigation

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Home Retention-Loss Mitigation

Introduction

Home Retention-Loss Mitigation or Loan Modification is a third party helping a homeowner, a division

within a bank that mitigates the loss of the bank, or a firm that handles the process of negotiation

between a homeowner and homeowner's lender. Home Retention-Loss Mitigation works to negotiate

mortgage terms for the homeowner that will prevent foreclosure.

1. To Create a New Case

After user logs into RxOffice CMS, they can create a new case by clicking on New Case located under the

Navigational tools. Once the New Case is clicked, the below screen opens:

User selects Home Retention-Loss Mitigation from the Case Type drop down menu to see the screen

below:

http://en.wikipedia.org/wiki/Mortgage_loan

http://en.wikipedia.org/wiki/Foreclosure



As user is creating a new case, if client is new to RxOffice CMS, then user will click on the Add Client

button and the below screen opens:

User goes through each of the headings as highlighted above, enters, and saves the required data that

are indicated by the red asterisk (*), and clicks on the Save button on each screen. Once done, user is

taken back to the main New Case screen to see the new client added.

If the client is already in the system, then user clicks on Client Lookup to search for their client:



Once user clicks on the Client Lookup, the below screen opens, and user can search for their client:

Once their client’s name is listed, user clicks on client’s name from the results list:



The same client’s name will be saved to the new case as shown below:

After the client’s name is saved, user will need to add the Participant or other Stakeholders of the case

by clicking on the Participant Lookup button as shown below:



After user clicks on the Participant Lookup, the below screen opens, and user clicks on the down arrow

to select a Participant Type such as Insurer, Investor, or Servicer:

After the Participant Type is selected, then user selects the Participant Name, and clicks on Select:



Once Select is clicked, the user is returned to the New Case screen with the Participants saved to it:

Once all the data is entered, user clicks on Save and a new case opens:

Also on the same New Case screen, users can Import Cases. User just clicks on Import Cases and the

below screen opens:



User follows the instructions provided and then uploads cases into RxOffice CMS.

2. To Work on a New Case

After opening the case, on the left-hand side of the screen, user sees Navigational tools to move through

the case:



Once a case is created, the case opens starting with the Case Information screen:

User can review the data and if needed can make changes to it based on the status of the case.

Also, user will notice on the right-hand side of the case the ‘I want to…’ menu, which will provide quick

access for the user to work on a separate section of the case, if needed:



From the same Navigational tools, user clicks on the Counseling Info to review and make any

changes/edits as needed:

Once user has reviewed the counseling formation screen, user clicks Financial from the navigational

tools and enters their client’s financial information.

3. Action Plan Info Tab

The Action Plan Info screen is located on the Counseling Information screen of the case and allows users

to enter the agreed upon tasks and/or activities that their client will need to take care of:



After the information has been entered and saved to the case, counselor can print the Action Plan and

provide it to their client.

4. User Time Log

The User Time Log along with the timer clock displays the exact amount of time user spent working on

case in RxOfficeCMS. User will need to manually enter time that has been worked on the case outside of

the system, so time will be added to the total. To learn more about the user time log feature as well as

generate a user time log report, refer to User Time Log User Guide under RxCMS Counselor 2.0 Portal

section of the Training Portal.

5. Financials

The Financial tab is where user enters their client’s financial information starting with Income as seen

below:

Financials have required fields, designated with a red *. User will enter the amounts as provided by their

client in these specified fields in each of the categories and if there is no amount provided then user can

keep that non-related field as 0.00. However, an income value is required, even if the user’s client is

unemployed, they can enter a value of $1.00, so the user will not see any income data missing from

their billing reports.

Once the Financial Information Screen has been completed by user, then they will be taken to the Q&A

Section.



6. Q&A Section

As shown below, user will need to answer each and every question with their client by selecting the

answer from the drop-down menu and clicking on the submit button. Once the question is answered,

user will see the answers listed:

As a user, you have the option to change an answer after submitting it, by clicking on the edit button to

make the necessary changes and then clicking on the submit button again, so the new answer has been

saved.

If a new answer is saved, then the next questions will follow the specific question workflow. For

example, if user changes answer to question #1, then question #2 will be based on the answer provided

in question #1. Once the Q&A section has been completed, user will be taken to the Document Upload

screen of the Documents tab.

7. Documents Tab

The Documents tab has two sections: Document Upload and Servicer Documents. To learn more about

these documents refer to the Document Upload User Guide under the RxCMS Counselor 2.0 Portal


8. Review & Submit Tab:

Review & Submit screen shows user exactly what sections of the case have been completed, which ones

have not been. Also, user will be able to submit the case to both participant and non-participant

servicers from this screen. To learn more about how to submit cases, refer to the Case Submission User

Guide under the RxCMS Counselor 2.0 Portal section of the Training Portal.



9. Tracking Tab

The Tracking Tab shows user specific tasks or activities generated by RxOfficeCMS for them to complete

or certain milestones the case has completed. Even if a task or activity has not been completed, user will

still be able to submit their case. To learn more about tracking refer to the Tracking Tab User Guide

under the RxCMS Counselor 2.0 Portal section of the Training Portal.

10. Video Call

The Video Call feature provides a new way to interact between stakeholders within the portal. If the

user wishes to initiate or start a Video Call, then they must access the case after they login to the

RxOffice portal and go to the Video Call Tab and click “Start Video Call” link as shown below:

To learn more about the Video Call feature, user can refer to the Video Call Quick Start Guide that is

available under the RxCMS Counselor 2.0 Portal section of the Training Portal.

11. Notes Tab

The Notes Tab assists users in keeping track of any changes or updates made to their case. To learn

more about the Notes Screen, refer to the Notes User Guide under the RxCMS Counselor 2.0 Portal


12. Messages Tab

The Messages tab shows the list of messages sent or received by the user. This feature of the site is

another way for users, clients, and/or servicers to communicate with each other about the case, safely



and securely. Users will be able to refer to the Messages User Guide under the RxCMS Counselor 2.0

Portal section of the Training Portal to learn more.

Once the user is done working on the case, they click on the x shown below to Exit the Case, and be

returned to the dashboard:

13. Reopen a closed case:

Once Home Retention-Loss Mitigation case is closed and the same case needs to be reopened, user can

click on the Reopen case link as shown below from the ‘I want to…’ menu:



Once Reopen Case is clicked, the below prompt opens:

User needs to select the status from the Reopen case to status drop down menu and enter a reason why

the case needs to be reopened, and then click on Save.

Otherwise, user clicks on the Cancel button and the Home Retention-Loss Mitigation case will remain

closed.

Once the Home Retention-Loss Mitigation case is reopened, user can make any changes or updates to it,

and then close it again.

Support Assistance

Questions regarding this case type, contact RxOfficeCMS Support at [email protected]

mailto:[email protected]

Date post:	12-Apr-2022
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