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Homelessness Activity Benchmarking Service Quick Tour Guide
Homelessness Activity Benchmarking ServiceQuick Tour Guide
Contents• the basics – slide 3
• what it does – slide 4• the concept
• basic architecture of system – slide 5• system layout – slide 6
• navigation• menu tree – slide 7• performance indicator panel - slide 16• benchmark panel – slide 23
• next steps – slide 25• feedback – slide 26
Closer Analysis
What it does
• data analysis tool• pre-populated with 3 years’ worth of data* from:
• HSSA• P1E• CIPFA
means you can start straight away!• complemented by user input data (coming soon – early 2008)• comprehensive, reflecting complexity of subject• yet simple, intelligible presentation• facilitates comparisons & intelligent analysis of data• to inform homelessness strategy and improvement action• prototype version so we’d like your feedback to make it better!
*Please note that we cannot accept liability for inaccuracies in data supplied to CLG & CIPFA by local authorities
Built around 6 domains, each reflecting different aspects of homelessness
The concept: basic architecture
Supply & Demand
TA
Satisfaction
Prevention& Decisions
Acceptances
Resources
Data
DataPre-populated with: CLG: HSSA and P1E
CIPFAComplemented by
user input data
Resourcesspendincomestaffing
Acceptances% change acceptancesacceptances per 1,000acceptances/decisions
various breakdownsPrevention & Decisions
% change in decisionsdecisions per 1,000
advice resolved situation by type% request for review% upheld on reviewvarious breakdowns
Supply& Demand
LA & RSL lets to homelessnew affordable homes per 1,000
households leaving TAsocial housing per 1,000
waiting list per 1,000
TAeach type of TA as % of TA spend
Hostels: units available, units managed, unit costs, units per staff, BVPI 183b
B&B costs: unit cost, % change days in B&B,
BVPI 183aPSL unit cost
% change in households in TAvarious breakdowns
Satisfactioncoming soon…
user inputsatisfaction with: TA,
advice/prevention,full duty
The concept: system layout
Navigation Menu Tree
Breakdowns and valuative polarity• don’t panic! • valuative polarity is simply about whether high/low score is good/bad• in most cases, it is self-evident, eg:
• acceptances per ‘000 households – low = good• % decisions upheld on review – high = good
• and the usual way of displaying performance is:• good = green traffic light or zone on radar chart• poor = red traffic light or zone on radar chart
• but sometimes, it’s not obvious because the result simply reflects local circumstances/profile* rather than performance, so we have adopted the following convention:
• high number or % = red• low number or % = green
• where we have done this, a valuative polarity note is included in the help file
* Also, because our ‘breakdown’ radar charts breakdown a total amount into its component parts, it would be unhelpful if some of those components had a polarity that was at odds with others.
Navigation - Performance Indicator Panel
EmmerdaleAmbridgeBalamory
Pogles WoodLazy Town
Camberwick GreenTrumpton
Chigleyetcetcetcetcetcetcetcetcetcetcetcetcetcetcetcetc
Navigation - Benchmark Panel
