Homes 2016 event

Using technology to reduce the cost of repair, maintenance and stock improvement

Talk by: Tom Lipinski, Founder and Technical Director, Q-Bot

Digitisation on the built environment

• Housing looking towards Building Information Modelling (BIM) level 3 to take it fully into the digital age

• Full collaboration between all disciplines (e.g. developers, contractors, owners)

• Connected devices

• Data sensors and monitoring

• Centralised repository – one shared project model that all parties can access – reduces risk of conflicting or misplaced information

Using technology to reduce costs

Building Information Modelling (BIM) Level 2

20% reduction in construction cost and a similar reduction in carbon

Using technology to reduce costs

Opportunities• An over-arching view of properties if all on one system

• Monitor energy usage, age of property/fittings, non-compliance or upgrades needed against current legislation – simple to keep track

• Allows for new digital business models to flourish such as: Q-bot robotic insulation – less mess, less damage, efficient, photographic evidence, digital survey of under floor (all of which can be uploaded to central repository for tracking and creating a complete archive)

• Data analytics – making good use of gathered data (trends, easy searching, transparency)

Using technology to reduce costs

Managing repairs - a different perspectiveTalk by: John Swinney, Chief Executive, Just Housing GroupAnna O'Halloran, Managing Director, Just Housing GroupKevin McCarthy, Executive Chairman, Just Housing Group

“We keep doing the same things , but it’s wrong”

We can do things a lot more efficiently than we’re doing now when it comes to repairs

• Don’t be afraid to challenge and change the ‘standard’ contractor model

• Listen to innovative bids

• Keep away from ‘bottom dollar’ cheapest

Managing repairs - a different perspective

Reducing repair requests

• Humans are odd – but predictably so, by understanding them we can nudge them in another direction

• This principle of ‘nudging’ can be applied to tenants too – so we can change their behaviour for repair requests

• If we make one small change it can alter behaviour and solve problems:e.g. Schiphol Airport – their men’s urinals were awash with urine, by adding a small fly sticker to the bottom of the urinal it gave a place to aim and the issue immediately cleared up and toilets were much cleaner – it was a cheap solution too, the cost of a few stickers

Managing repairs - a different perspective

Behavioural insights

• The government has a Behavioural Insights Team that looks at their customers behaviour to spot patterns and to try and nudge them into the right action

• Small changes like adding the text “People that live in your town usually pay their tax on time” resulted in increased payments as they noticed that people liked to be part of a group and the social norm

• There are patterns with tenancy and repairs too - large portions of repair requests appear at the beginning and end of a tenancy. Track your repairs and see the patterns to determine what are trigger points for repair requests

Managing repairs - a different perspective

Social value and procurement

Talk by: David Morgan, Managing Director, Wates Living SpaceKirsty Bower, Head of Procurement, Affinity Sutton

Social value through supply chain

• The Public Services (Social Value) Act came into force on 31 January 2013. It requires people who commission public services to think about how they can also secure wider social, economic and environmental benefits

• A good place to add social value is through suppliers

• Get suppliers to include social value in the contract and tenders – get the whole supply chain to buy-in to the social value ethos

• Track and record social value, and create a social value database

Social value and procurement

Social value framework

• The 3 challenges for social value are:1. Clarity2. Consistency3. Transparency

• Suppliers need to know what housing associations consider social value and need to be guided

• The ‘Social Value & Procurement Toolkit’ by HACT is a framework to help structure social value in the procurement process and allow housing associations and contractors to be on the same page

Social value and procurement

In action

• 4 pilot contracts (including Birmingham City council) using the HACT social value calculator

• Suppliers can use the HACT community insight tool to gain valuable data about a community before tender stage – this has worked well for companies like Wates (A leading UK building & construction company)

• Affinity Sutton have recorded £70m in social benefit for 2015-2016

Social value and procurement

Why we are theright fit

The futureThe future of the housing

association is one of technology, interconnectivity

and collaboration

BIM Level 3The holy grail of the digital

age for housing associations

Digital partnersFrom digital agencies, IT

partners to robotics companies – help is available to take your

housing association to the next digital level

Event roundup

BehaviourBehavioural insights can help you understand your tenants and predict outcomes – this knowledge can help you put processes in place to save

money

Social valueSuppliers are able to add social value to your organisation – but

make sure requirements are clear, consistent and

transparent

My ThoughtsThere was a large innovation and digital focus to Homes 2016. Looking at data and also innovation to help streamline

each organisation and, most importantly, to save money.

As a supplier of digital services to housing associations we can help

innovate and move the industry forward. We have the facilities (including and innovation lab!) and the knowledge

~ Anna

Slides by: Anna BravingtonAccount Director, Redweb

annabravington@redweb.comRedweb.com - @Redweb@annabravington