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Horizon - Green Telecom...Broadsoft call controller platform 6XSSRUWLQJ PLOOLRQV RI EXVLQHVV XVHUV...

Date post: 09-Mar-2021
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A complete communications service for your business Horizon
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Page 1: Horizon - Green Telecom...Broadsoft call controller platform 6XSSRUWLQJ PLOOLRQV RI EXVLQHVV XVHUV ZRUOGZLGH WKH ZRUOG V OHDGLQJ FDOO FRQWUROOHU SODWIRUP IURP %URDGVRIW VLWV .!-+ !

A completecommunications service for your business

Horizon

Page 2: Horizon - Green Telecom...Broadsoft call controller platform 6XSSRUWLQJ PLOOLRQV RI EXVLQHVV XVHUV ZRUOGZLGH WKH ZRUOG V OHDGLQJ FDOO FRQWUROOHU SODWIRUP IURP %URDGVRIW VLWV .!-+ !

The benefits of Horizon � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �� � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � !� " # $ % � � � � � � � � & & % � � ' ( � � � � # ) � � � � � % ' � � � * �� � + � � � � � � � � � � � � � � � � � � � � � , � � - � � � - � � � � � � + �� � - � � - � � � ! � � � - � � . � � � � � � � + � / � � + � � � � � � � !

� 0 � � 1 2 � # � � 2 � � � 3 � � % � � ' � ' � 2 2 � � � � � �� 4 % � � � � � � � � � � � � � � � � � � � � � � � � � � � � �� � � � � � � � � � � � � � + � � � � � � � � �� 5 � # ) � � ' � �� 0 ) � � � � � � � � � � � � � � � � � � � � � 6 � � / � � � � � ! � . � � � �

Easily control your fixed and mobile telephony

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Page 3: Horizon - Green Telecom...Broadsoft call controller platform 6XSSRUWLQJ PLOOLRQV RI EXVLQHVV XVHUV ZRUOGZLGH WKH ZRUOG V OHDGLQJ FDOO FRQWUROOHU SODWIRUP IURP %URDGVRIW VLWV .!-+ !

Gamma Hosted

What makes Horizon different?

Premium handsets plus desktop and mobile clients � � � � � � � � � � . � ! � � � � - � � � � ! � ! � � � � � � � � � � � � � � � � � + � � � � �An easy-to-use web interface providing feature

control and valuable user information

The Gamma IP network, reliable and secure

Broadsoft call controller platform � � � � � � � � � � � � � � � � � � � � . � ! � � - � � � + � � ! � � � � � � � � � � � � � ! � � � � � � � � � � � ! � � � . � � � � - � � � � � � � � � � � � � � � / � � � � � � � �

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Page 4: Horizon - Green Telecom...Broadsoft call controller platform 6XSSRUWLQJ PLOOLRQV RI EXVLQHVV XVHUV ZRUOGZLGH WKH ZRUOG V OHDGLQJ FDOO FRQWUROOHU SODWIRUP IURP %URDGVRIW VLWV .!-+ !

How does it work?

Easy-to-use interface � � � � � � � � � � . � ! � � + � � ! � � - � � � � � � � � ! � � � -! � � + � � ! - � . � � � � � � � � . � � � � � � � � � � � � � � � � � � � � � � � Call recording

Administrator interface Auto Attendant � � � � � � � � � - � � � � � � � � � � ! � � � � � � � � � � � � � � � � + � � � � � � �� � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � ! � � � � �

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Page 5: Horizon - Green Telecom...Broadsoft call controller platform 6XSSRUWLQJ PLOOLRQV RI EXVLQHVV XVHUV ZRUOGZLGH WKH ZRUOG V OHDGLQJ FDOO FRQWUROOHU SODWIRUP IURP %URDGVRIW VLWV .!-+ !

Who is Horizon aimed at?

Dynamic businesses that want flexibility� � 3 � � � � � � � � � � � � � � � �Ideal for multi-sites� � � ! � � : � � � � ! � � / � � � � � . � � � � � � � � � � � � & � � � ) � � % � � � � � � � � � ! � � + � � � � � ! � . � � � � � �� � � � � � � � � � � ! � � � � � � � !Organisations that prefer outsourcing and Opex � � � � � � � � � -

Organisations that need a business continuity solution � � + � � � � � � � � � � � . � ! � � � � � � � � � � � �Improving customer contact; � � � � � � � � � � �Training and monitoring � � � � � 2 � �� � � � � � � � � � + � � � � � � ! � ! � � � � � �

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Page 6: Horizon - Green Telecom...Broadsoft call controller platform 6XSSRUWLQJ PLOOLRQV RI EXVLQHVV XVHUV ZRUOGZLGH WKH ZRUOG V OHDGLQJ FDOO FRQWUROOHU SODWIRUP IURP %URDGVRIW VLWV .!-+ !

Your choice of handsets

Polycom VVX410= > ? @ A B C D E F D G C C H H A I @ D= J ? K L ? M K G A L C @ F C D E @ N O A E B= P E @ Q R E S T U V E A R C N G O E W X T YE B I @ @ I N H A E G I O Z D Polycom VVX500P C F [ E F S I B R C \ N D A B C D D S C H A IR E S S N B A R I O A E B D [ E F \ N D QG F E [ C D D A E B I @ D= > ? @ A B C I G G C I F I B R C D E FD G C C H H A I @ D= J ? K L ? M K G A L C @ F C D E @ N O A E BPolycom VVX310O E S E H C F I O C R I @ @ ] E @ N S C D= ^ @ A B C D E F D G C C H H A I @ D= ? K _ L > K M G A L C @ F C D E @ N O A E B

SPA525GR E B B C R O A ] A O Q= ` @ N C O E E O Z R E S G I O A \ @ C\ N D Q @ A a Z O DSPA502G SPA504G\ N D Q @ A a Z O D

b H H A O A E B I @ C L G I B D A E B N B A O DI B H R E B [ C F C B R C G Z E B C D SoundPoint IP450 SoundPoint IP331 and IP335I ] I A @ I \ @ C E B J J c H C ] A R C SoundPoint IP650I B H [ C I O N F C D D N R Z I D C L C R N O A ] C\ N D Q @ A a Z O D

b B I @ E a N C R E B ] C F O C F \ E L C DSPA509GI O O C B H I B O R E B D E @ C D Cisco 302D DECT

Cordless HandsetB C C H A B a S E \ A @ A O QR I @ @ [ C I O N F C D= c K S A B H E E F d J K K SE N O H E E F F I B a C

SPA504G

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Page 7: Horizon - Green Telecom...Broadsoft call controller platform 6XSSRUWLQJ PLOOLRQV RI EXVLQHVV XVHUV ZRUOGZLGH WKH ZRUOG V OHDGLQJ FDOO FRQWUROOHU SODWIRUP IURP %URDGVRIW VLWV .!-+ !

Key features

Working as part of a team� 5 1 f � � g � � � � � � - � � �� h � � � i � � $ � � � � ! � � � � � + � � � � - � ! � � � � � � � - � � � � � � � � � � � � � � � �� g � j � � � � & � � � � � � � � � � � � � � � � / � � � � � � � � + � �� k � � � � l i � � $ �� � 2 m � $ � � � # � � � ���� n � � � � � � i � � $ g � Improving your company image� � � / � � � �� o � � � � h 2� m � 3 � � � � � n � ' � ) � � �� � � � � - 0 � � 0 � � � � 2 � � �� " � ' � � � � � � ) � � � 2 + � � � � � ! � � - � � � � � � � � � �� � � � � . � � � � � � � � � � � � � � � � � � + � � � � � �Ensuring security and preventing fraud� 6 � � g � h � � � � � � ! � � � � � !�� 0 � � ' � � � � � � � g 2 � �

Working efficiently� 4 � � � 5 � # ) � � p � 2 � � � � � � � � . � � � � � � � � � � � ! � � � � � -� � � � � � - � � � � � � � �� � � � � � � � � � � � � � � �� q � � � - � � � � � � � � � � � � � � � � � � � � � � - 0 � � � g 2 � �� 6 � � � �� � - � � � � � � � � - � � � �� 0 � � � # � � g � p � r � � � � � � k � � � � 3 � g � p � r � � � �� � � � � � � � � � � � � � � � � ! � � � � . �� s � � �4 � # $ t � � �� m 5 � m � � � � � )� g # $ � � � 2 � � � � � � � 3 � � � ) � � � � � � � � � � ! � � � � !� � � � u v v � � � � ! ! � � � � � � � � � � � . � � � � � � � � � + � � �� 6 � �� � � � � � - � � � � � � � �Mobile and flexible working� g � �� ; � � w � � # � � � x � � 5 � # ) � � 0 � � % ' � � � � !� g � 5 � � & � ) �" # � � � 6 � � � � � � � � � + � � � ! � � � � � � � � � � � � � � � � � + � � !�

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Page 8: Horizon - Green Telecom...Broadsoft call controller platform 6XSSRUWLQJ PLOOLRQV RI EXVLQHVV XVHUV ZRUOGZLGH WKH ZRUOG V OHDGLQJ FDOO FRQWUROOHU SODWIRUP IURP %URDGVRIW VLWV .!-+ !

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Soft clients options

� � � � � � � � � � � � � � � � � �� � � . � � � � ! � � + � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �{ � � � � � � � ! ! ! � � � � � � � � � � � � � � � � � � � . � � � � � ! � � � . � ! � �

0 � 2 � � 2 k # � � � $ ' � � 0 $ $ � � + � � � � � � � � �

Using Horizon soft clients you can:� � � � � � � ! ! � � - � � ! � � �� � � � � � � ! � � � � � � � � � � � � � � � �� | � � � � � � � � � � � . � � � � � � � � � � � � � : ; � � � � � � � � � � � �� � � � � � � � � � � � � � � � � � - � � � � � + � � � � . � � � � � � � � � � � � �� � � � ! � � � � � � � � � � � � � � � � � � � �� } � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �� � � � � � � � � �

Options

Page 9: Horizon - Green Telecom...Broadsoft call controller platform 6XSSRUWLQJ PLOOLRQV RI EXVLQHVV XVHUV ZRUOGZLGH WKH ZRUOG V OHDGLQJ FDOO FRQWUROOHU SODWIRUP IURP %URDGVRIW VLWV .!-+ !

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Horizon Integrator options

��Features include: � g � { � � 3 � � % �� � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � - � � � � !� � � � � � � � � � � �� � � � � � � � � � � � � � � � � � � � � � � � � � �� � ; � � � � � � � � � � - � ��

Integrator CRM

Call queuing option

� � � � � � � � � � � - � � � � � � � � � � � � � � � � � � ! � � � . � ! � � � � � � � � �Horizon Call Queue ‘Users and Groups’ benefits:� � � � � � � � � � � � � � � � � � �

� � � � � . � . � � � � � � � � � � � - �� � � � � � � $ � � � � �� k � # � � � � � � � h � � � i � � $

Page 10: Horizon - Green Telecom...Broadsoft call controller platform 6XSSRUWLQJ PLOOLRQV RI EXVLQHVV XVHUV ZRUOGZLGH WKH ZRUOG V OHDGLQJ FDOO FRQWUROOHU SODWIRUP IURP %URDGVRIW VLWV .!-+ !

Management reporting option

Options

� � � � / � � � � � � � � � � � � � � � � � � � � � � ! � � � � � � � � - �Additional benefits available by using Akixi: � 5 � � � 3 � � � � � � � � ! � � � � � � � � + � � � � � � � � � � � � � � � � �� p � � 1 � � # � � � � � �� � � � � � � � � � � � � + � � � � � � � � � � � � � � � � � � � � � � � � � � !� 0 � � � � ) � & � # � � � � � � � � � � � 1 � � � ) � 2 2 � 3 � � �� � � � � � � � � � � � - � � � � � � - � � � � � � � + � � ��

� � | � � � � � � � � �� � � � - � � � - � � � � � � � � � � � � � � � . � � � � � � � � � � � � � � � ! � � � � � -� 0 ) � � 2 � � 2 � � � 3 � � �� � � � � � � � � � � � � � � � � + � � � � � � � � � � !� �By using management reporting you can:� � � � � � � � � � � � . � � ��� q � � � � � � � � � � � � � � � � � � � � � �

� + � � � � � � � � � � � � � � � � �� � � � � � � � � � � � � � � � � � � � � � � � � � �

� �

Page 11: Horizon - Green Telecom...Broadsoft call controller platform 6XSSRUWLQJ PLOOLRQV RI EXVLQHVV XVHUV ZRUOGZLGH WKH ZRUOG V OHDGLQJ FDOO FRQWUROOHU SODWIRUP IURP %URDGVRIW VLWV .!-+ !

Receptionist console option

� � � � . + � � � � � � � - � � � � � � � ! � � � � � � � � � � � � !Receptionist Console benefits:� � � � � � � � � !�� � � � � � � � � � � � � �

�� | � � � � � � � � � � � � � � � � � � � � � � - � � - � � � - � � � � � � � � � � � �� � � + � � �

� �

Page 12: Horizon - Green Telecom...Broadsoft call controller platform 6XSSRUWLQJ PLOOLRQV RI EXVLQHVV XVHUV ZRUOGZLGH WKH ZRUOG V OHDGLQJ FDOO FRQWUROOHU SODWIRUP IURP %URDGVRIW VLWV .!-+ !

� � � � � � � � � � � � � �� � � � �� � � � � � � � � � � � � � � � � � � � � � � �   � ¡ � � �     � ¢ � £ � � ¤   � � ¥ � � � � � �   � � ¥ �   � � � � � �


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