Hoshin Kanri in Global

Business Services Europe

& Eurasia

ICBE Annual Conference, 19th of April

1.  Background to my Organisation - GBS

2.  What is Hoshin Kanri?

3.  How GBS Europe & Eurasia has applied Policy Deployment

GBS Europe & Eurasia, part of a global & regional network

GBS North America (Atlanta, Sugar Land)

GBS Africa (Johannesburg)

GBS Europe & Eurasia (Drogheda, Brussels, Istanbul, Warsaw)

GBS Latin America (Buenos Aires, Mexico City)

GBS Pacific (Manila, Shanghai)

Main RFC

Satellite

NA E&E LA PAC AFR

Headcount 285 170 75 100 70

Languages 2 34 4 4 3

Delivering a full scope of financial services • General Ledger • A/R and Treasury • Legal Entity Ownership • Travel & Expenses • Payroll services

• Accounts Payable • Fixed Assets •  Inter Company

• Control and Compliance • Cash Flow Forecasting • OPEX Planning & Control • Operational Excellence

• Statutory reporting • Marketing expense control •  Indirect taxes

Transaction Global

Strategic Insight

Outsourced

Transaction Regional

So what is Hoshin Planning?

It’s origins comes from the Kobe shipyards in the 1960s. Comes from the Japanese – ‘Ho Shin Kan Ri’ ‘Shining Needle Pointing Direction’

A Vision Compass

Why?

Hoshin is used to identify the critical few strategic imperatives

for the business and to maintain a focus on achieving these

goals while meeting ‘normal’ day to day operational

requirements.

Should be used for?

 Significant performance improvements

 Changing the way the business operates

 Address critical business issues

Policy Deployment in

GBS Europe & Eurasia

Our Mission

To refresh the world….

Inspire moments of optimism and happiness…

Create value and make a difference.

What is my contribution to our Mission in a system

of 140,000 employees?

So how does it work for us?

So how does it work for us?

The Coca-Cola Company

The Coca-Cola Company

A 125 year old enterprise

With clear goals against our six ‘P’s’

vision

That’s continuing to develop

successfully as the world

evolves

Ushering in a greater winning

era for the Coca-Cola

system

Commitment to Wall-Street:

• Improve organizational efficiency • $550 - $650 million of savings by the end of 2015 • Doubling total company revenue by 2020

Organized around a ‘triangle construct’ GBS was created

The Operations

(the business)

delivering results

Global COE’s

Corporate center

strategy & policy

Regional COE’s

Global Business & Technology

Services (GBS)

service delivery

So how does it work for us? The GBS Promise

Global Business Services

The Coca-Cola Company

So how does it work for us?

Global Business Services

The Coca-Cola Company

GBS Europe and Eurasia

5 Enhance the capability of our people

4 Leverage automation to drive speed, scale & simplicity

3 Standardise the way we all work

2 Develop specific relevant metrics to drive our Performance

1 Enhance & develop relationships with the Business

Classified - Confidential

So how does it work for us?

Global Business Services

The Coca-Cola Company

GBS Europe and Eurasia

Functional Teams

PDM Planner

So how does it work for us?

This is how I contribute to the

Our Mission

7 Step Hoshin Planning Process

1.  Establish Organisational Mission

2.  Strategic Planning: Develop 3 - 5 Year Breakthrough Objectives

3.  Develop Annual Objectives

4.  Deploy Annual Objectives

5.  Implement Annual Objectives

6.  Monthly Review

7.  Annual Review

Catchball