EXAMPLES OF SMART HOSPITAL OPTIMISATION

Jan Demey – CEO hict www.hict.com

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Patient Centric CareNew Paradigm

ROLE ?

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BEDS

40%

ROLE

Medical Multidiciplinary activity center

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Source: Harvard Business Review

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HOW TO REALISE THIS ?

Some examples

3 dimensions

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QUALITY

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King Abdulaziz University Hospital - Jeddah

Quality program for Radiology – Emergency – Logistics

Pharmacy – Intensive care

Hict: Integrated approach Process Improvement & Change management

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How to organise around our patient ?

ORGANISATION

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“Change has to come from the people”

Change program in the context to move to a new hospital building

Development of Patient Centric Hospital Organisation

Hict : co - defining & implementing Operational Model

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TECHNOLOGY

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| Technology drivers in Healthcare Technology Innovation – my top 10.

| RFID – Track & Tracing| Personal Health Record| Electronical Medical Prescription| Integration / Authentication / Security| Medical Image & Storage| Telemedicine | E-Health| Lab Automation / Pharmacy Automation| Business Intelligence| Cloud / Data Warehouse /in-out sourcing

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Integrated medication flow automation

Hict : concept – partners – integration – project management - change

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Create an independent, quantitative & qualitative evaluation of the Barco Nexxis fully IP-centric solution for image distribution in the operating room compared to existing AV solutions.

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Electronic Medical Record

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General Management

Quality ManagementInnovation Management

Planners

Medical Staff

Nursing Staff

Patient needs

Facility management Standard business entities

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Todays major challanges in Healthcare ICT

1) Choosing right technology2) Finding skilled people3) Integrated financing / monitor payment ( compliancy)4) Certification of applications5) Moving to cloud computing6) Security of data and patient protection7) Compliancy with taxonomy – ICD108) Use of Patient Portals9) Incorporate mobile technology10)E-Health (exchange)

Healthcare IT news,

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DRIVING TO AN INTEGRATED SHIFT OF HEALTHCARE

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1. Who is hict?

“hict evolved out of the specific needs present

in the healthcare sector.”

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hict is an independent consultancy company for the healthcare sector

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our mission

We help healthcare organisations make

tangible and realistic improvements

in the overall performance, the effective use of

resources, the efficiency of organisational processes

and the quality of their operations.

We provide quality services through

in-depth analysis, independent advice and

professional realisation of projects using proven and

customised methodologies and our expertise in the

sector.

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hictprovides management consulting to

| healthcare providers| suppliers of healthcare providers| public services

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SMOQ| Build Operate Transfer

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SMOQ| Build Operate Transfer

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•Audits•Technical & functional design• Inventory

Architecture

•Business case for telemedicine companies•Define stakeholders, technologies, processes, organisation, outcomes, integrations and develop/coordinate the whole telemedicine model

• Implement the telemedicine model and assist in change

Smart Telemedicine

•Organisational design, incl. ICT commissions, decision taking•Facilitate integrated care and IT experts discussions•Usability for end users

IT Governance

•Assist the hospitals (and their software suppliers) with gathering the necessary certificates and implementing the secure electronic services to exchange information in healthcare: Consult RijksRegister, Electronic prescription, Timestamping, Encryption, e-HealthBox…

E-health enabler

•EPD vendors market access•Tendering process help a hospital to select an EPD SW•Define customisation of integration (technically, functionally) and organisational processes

EPD Services

•Management of healthcare IT related programs•Project management with industry expertiseProgram & project management

• IT Organisation or integrated care IT related audit in a hospital• Telemedecine related audits•Optimization of audited processes and assist in change management

Audit/Optimization/Change

•Business case driven market research for Telemedicine• Tendering process for IT related topics market researchMarket Research

Healthcare ICT|What is ….

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HR management | Services per subdomain

HRM

Consulting

- Quick HR-scan - Recruitment management- Retention

management

Services

- Coaching- Training

- Mentoring- Change

management

Staffing

- Recruit & select interim managers

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Services

Existing

Methods

Services

Healthcare

Industry

Expertise

Specialised Workshops

Assessments & Audits

Training

Projects

Project Management

Change Management

Coaching & Mentoring

Interim Manegement

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