The Hospital Information System

-The Standard Industrial Process used in the Hospital

Submitted To:Mr. Supratik Ghatak

Submitted By:Tanavi MadappaE-59SIMS, Pune

What is HIS?• A part of Health informatics.

• A tool used to assist hospital administration to manage and maintain processes related to staff, medical, financial or administrative matters.

• This is for efficient management of the corresponding processes that are involved in the hospital.

• Incorporated in various multi speciality hospitals and clinics

Purpose of using HISMaintain employee database

Crucial part of internal communication

Update daily and time to time notification of routines

Maintain records of patient visit and medical history

Billing, payments, financial budgeting

Feedback system

Inventory management (including publication of requirements)

Resource management

Facility Booking

HIS for Hospital Staff

Doctors Nurses Administration

OPD Store Dispensary

Housekeeping Lab

Advantages• Improves operational and potential efficiencies

• Enhanced customer service and loyalty.

• Significant improvement in customer centricity

• Better inter and intra department coordination

• Reduction in time and associated costs

• Increased involvement of employees/ internal customers

• Higher integration of the entire healthcare system

• Improved brand value and customer attraction in the market.

Recent Changes/Improvements• Inclusion of facility management where the employees may

book certain facilities in the hospital such as the conference room.

• Initiated two way communication with selected stakeholers and external customers.

• Women grievance cell portal.

• Develop separate modules for doctors, nurses, admin, inventory, OPD and housekeeping

• Attempt to implement new cloud computing techniques

Recommendations• Organise information system in such a way that there are two

separate customised portals for internal and external customers.

• Introduce a customised section for every external customer (patient) to know continuous progress.

• Tabs to interact with experts from the hospital for advice or general communication.

• Provide training for lower level workmen to work on the information system of the hospital.

• Provision of a scheme such as a “Health plan”.

Recommended flow of Information via HIS for Nurses

Patient registration conveyed

Assist Concerned doctor during examination

Notes prescription and investigation entered by docor

Enter prescription to patient register

Entries are given to data entry operator

to feed to HIS

Convey indents to associated staff and

store

Supply required material to staff

Remark “supplied” once process

completesFollow-up

Quote from the interviewee

“Healthcare and Hospitals are nowadays a commercial business, but communication is very crucial here as the commercial angle has to be masked while communicating all forms of information to the patients, their family and the clients/ associates keeping in mind the depth of the information to be conveyed.”

Thank You