Hospitality Jobs Week Ending June 28, 2014 Page 1 of 12 1.) Guest Service Agent URL: https://delta.talentnest.com/en/job/11880#.U63qi_ldV1Y Delta Burnaby Hotel and Conference Centre [BUR] Location: Burnaby, British Columbia Posted On: June 25, 2014 Last Day to Apply: July 25, 2014 Employment Type: Full Time - Hourly Our commitment to our colleagues is simple: we will be an inclusive and healthy place to work because we know the way we deal with our employees is reflected in the way that they will interact with our guests. We’re especially proud of our commitment to leadership and development; we offer opportunities for advancement and each year team members succeed in developing their career. Here at Delta Burnaby Hotel and Conference Centre, our team members contribute to our success by participating and organizing hotel and community events. Team members at Delta Burnaby share a passion for making our hotel a place where guests prefer to stay, and team members choose to work. RESPONSIBILITIES: Observe & follow the established Emergency Fire, Health & Safety procedures and to work in a prudent and safe manner. Must be willing to work a flexible schedule, including evenings and weekends, and as necessary to meet the guests’ needs. On a rotating shift basis, guide and assist with all tasks, which impact the Guest Arrival and Departure Process. Must also be flexible to work night audit and is a condition of hire. Participate actively in a multi-functional work environment. Together with other associates, ensure that the Guest Arrival/Departure Process is continuously improved though the use of ongoing analysis and problem solving teams. Maintain a high level of customer service and professionalism within all areas of the Guest Arrival/Departure Process. Be supportive of creativity and innovation, and be willing to openly embrace changes Assist with emergency situations when and where required. Coordinate external and internal guest requests via phone system and radio system Assist Guest Service Reception to meet all guest expectations (fax deliveries, message deliveries, daily reports, etc.) QUALIFICATIONS: Demonstrated experience in Front Office and/or Guest Service areas, with strong knowledge and understanding of the Front Office/Guest Reception Process in a hotel environment. Post-secondary education in hospitality or a related field a definite asset. Must have excellent interpersonal, communication and organizational skills. Ability to work in a team oriented, multi-tasked environment. Technical skills should include experience in Word, Excel, and related hotel systems. Exposure to and familiarity with “Opera” is a definite asset. Must be detail oriented and possess excellent guest service skills. Must be legally authorized to work in Canada. Please note that the hotel is unable to assist candidates in obtaining a Canadian work authorization. Wage Range: Familiarization $15.05, Three Month $17.56, Final wage $20.07 Delta Hotels has been awarded the “50 Best Companies to Work For in Canada” and the “Canada Award for Excellence, Healthy Workplace Award and Order of Excellence” Delta Hotels is committed to employment equity throughout all levels of the organization.
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Hospitality Jobs Week Ending June 28, 2014
Page 1 of 12
1.) Guest Service Agent URL: https://delta.talentnest.com/en/job/11880#.U63qi_ldV1Y
Delta Burnaby Hotel and Conference Centre [BUR] Location: Burnaby, British Columbia Posted On: June 25, 2014 Last Day to Apply: July 25, 2014 Employment Type: Full Time - Hourly
Our commitment to our colleagues is simple: we will be an inclusive and healthy place to work because we know the way we deal with our employees is reflected in the way that they will interact with our guests. We’re especially proud of our commitment to leadership and development; we offer opportunities for advancement and each year team members succeed in developing their career.
Here at Delta Burnaby Hotel and Conference Centre, our team members contribute to our success by participating and organizing hotel and community events. Team members at Delta Burnaby share a passion for making our hotel a place where guests prefer to stay, and team members choose to work.
RESPONSIBILITIES:
Observe & follow the established Emergency Fire, Health & Safety procedures and to work in a prudent and safe manner.
Must be willing to work a flexible schedule, including evenings and weekends, and as necessary to meet the guests’ needs. On a rotating shift basis, guide and assist with all tasks, which impact the Guest Arrival and Departure Process. Must also be flexible to work night audit and is a condition of hire.
Participate actively in a multi-functional work environment.
Together with other associates, ensure that the Guest Arrival/Departure Process is continuously improved though the use of ongoing analysis and problem solving teams.
Maintain a high level of customer service and professionalism within all areas of the Guest Arrival/Departure Process. Be supportive of creativity and innovation, and be willing to openly embrace changes
Assist with emergency situations when and where required.
Coordinate external and internal guest requests via phone system and radio system
Assist Guest Service Reception to meet all guest expectations (fax deliveries, message deliveries, daily reports, etc.)
QUALIFICATIONS:
Demonstrated experience in Front Office and/or Guest Service areas, with strong knowledge and understanding of the Front Office/Guest Reception Process in a hotel environment.
Post-secondary education in hospitality or a related field a definite asset.
Must have excellent interpersonal, communication and organizational skills.
Ability to work in a team oriented, multi-tasked environment.
Technical skills should include experience in Word, Excel, and related hotel systems. Exposure to and familiarity with “Opera” is a definite asset.
Must be detail oriented and possess excellent guest service skills.
Must be legally authorized to work in Canada. Please note that the hotel is unable to assist candidates in obtaining a Canadian work authorization.
Wage Range: Familiarization $15.05, Three Month $17.56, Final wage $20.07
Delta Hotels has been awarded the “50 Best Companies to Work For in Canada” and the “Canada Award for Excellence, Healthy Workplace Award and Order of Excellence”
Delta Hotels is committed to employment equity throughout all levels of the organization.
The key responsibilities of the Concierge include but are not limited to:
Greets guests promptly in person or by telephone; Handles multiple guest requests in a friendly and efficient manner.
Fulfils guest requests such as restaurant reservations, locating lost luggage, courier services, limousine service, car rental, baby-sitting service, travel arrangements and any and all other legal and moral activities required
Keeps up to date on current events in the city and surrounding areas
Ensures the Concierge duty List is completed for all shifts, as appropriate
Ensure assigned projects are completed in a timely manner i.e. handling of brochures, compiling entertainment information and ensuring the Concierge Assistant Data Base is up to date
Understands the need and willingness to work in other related departments during peak periods as required (i.e. Service One, Reservations, Pacific Club and Front Desk)
Performs other related duties as assigned by the Chef Concierge or Rooms Division Manager
Physical Demands
This position involves long periods of standing and prolonged computer use, in addition this person will occasionally be required to lift or move loads up to 22kg/50lbs (i.e. packages/suitcases).
Competency Profile
Must possess excellent interpersonal skills with first-rate communication and observational skills; contributes an energetic and positive attitude to the hotel atmosphere
Must display a high level of initiative, and possess excellent guest relations skills and leadership skills
Must have demonstrated the ability to work effectively under pressure and have the ability to handle high volumes of challenging guest-related interactions with professionalism
Must be extremely well organized and detail oriented; ability to be able to balance technical and guest service successfully is critical
Maintain professional business confidentiality as required
Selection Criteria Qualifications and Technical Experience
Minimum one year experience as a Concierge or a similar capacity for a luxury hotel
Post-secondary education in Tourism or Hospitality Management is an asset
Thorough knowledge of the City’s attractions, including restaurants, tourist sites, and shopping areas
Thorough knowledge of City’s transportation system including Skytrain, Canada line and bus lines
Fluent written and spoken English is mandatory; additional language(s) is considered an asset
Computer Skills - Demonstrated ability with regard to computer skills, including an intermediate level of Microsoft Office Suite, proficiency with e-mail and internet; Experience using hotel programs - Opera and Concierge or guest information software systems is an asset
Clefs d’Or Membership an asset
How to Apply
Please submit a cover letter explaining your motivation for the position and how you meet the selection criteria along with a current resume. All application documents are to be submitted via the Careers page on the Pan Pacific Vancouver website: www.panpacificvancouver.com/careers Please note: Applicants who do not already have legal permission to work in Canada will not be considered. The Pan Pacific Vancouver thanks all interested applicants and advise that only those candidates selected for an interview will be contacted. Employment Equity The Pan Pacific Vancouver is committed to building skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and actively recruit members of Employment Equity designated groups. These groups are:
Members of visible minorities
Persons with disabilities
Aboriginal peoples, and
Women
Fraud Warning There have been recent and ongoing fraudulent activities involving soliciting individuals and their personal details for employment using various internet based e-mail accounts that use the Pan Pacific Vancouver name (or variations of the Hotel name) without authorization. Individuals are asked to provide copies of their personal identification and to send money in order to process the application.
These offers are fraudulent and the Pan Pacific Vancouver does not ask for any monies or payment in
any form from applicants at any time during the recruitment or employment process.
We recommend that you do not disclose your personal or financial details to anyone you do not know.
The Pan Pacific Vancouver and Pan Pacific Hotels Group has not authorized this form of communication
and no such recruitment program is being offered or sanctioned by our company. Pan Pacific Hotels
Group has notified the authorities to investigate.
If you receive an offer of employment but are unsure if it is legitimate, please contact
At Gateway Casinos & Entertainment we know that our remarkable team of 3,000 professionals in nine casinos and three community gaming centers is what makes us stand out in the Canadian Gaming and Hospitality industry.
We hire great people for their professionalism and passion for exceptional customer service. By joining one of the largest
casino companies in Canada, you will enjoy various career opportunities,a culture of continuous improvement, and the
excitement of an environment that embraces diversity, integrity and fun.
Share your passion for people and service! Welcome to Gateway.
The Position:
The possibilities of developing your skills are countless when working in the cage –heart of the casino.
As a Cashier, you will accurately verify, reconcile, and process currency and chip transactions. Our comprehensive
training program empowers self motivated individuals’ to take their career to the next level to achieve both professional
and personal success.
A Great Fit,if You:
Are friendly, polite, patient, courteous, and quick to provide solutions
Are thorough and accurate especially when it comes to managing cash
Enjoy calculating numbers and working with spreadsheets
Enjoy working with a team, can juggle multiple tasks, and thrive in a fast paced environment
Are a night owl, and benefit from working flexible hours, evenings, and weekends
Key Responsibilities:
Counts and verifies opening and closing floats for all coin, currency, chips, and marketing items
Exchanges foreign currency and traveler’s cheques for cash, redeems chips for cash, and exchanges large Canadian currency for smaller bills
Counts and physically lays out cash and value chips according to established company policies and procedures
Records transactions in Casino Management Software and verifies printed reports
What You Will Require:
Minimum 6 months of cash handling experience
Ability to add and multiply; balance floats/spreadsheets
DealUs In (Phase 1) and Reel Facts VLT training available within 30 days of start (In Alberta)
Ability to pull, lift, and carry objects such as a cashier tray and can transport a heavy cart
Ability to stand for long periods of time
Good manual dexterity to accurately handle cash, tickets, and chips
What Is Next:
If this is an opportunity you are interested in and your qualifications match the job described above; please apply
electronically and early so that you don't miss this opportunity. This job will remain open and posted on Gateway Careers
website until a competitive candidate pool is identified. Gateway is not responsible for the validity of jobs listed on other
websites. We appreciate and thank you for your application. Only the most qualified candidates who are legally entitled
to work in Canada will be contacted for pre-screening. In the event that you do not hear from us this time around, please
feel free to apply for future vacancies.
Gateway is not accepting agency resumes for this position at the moment.
www.gatewaycasinos.com/careers
5.) Food Service Associate, Burnaby, BC
URL: http://bit.ly/1pIgXtW
Dana Hospitality - Burnaby, BC
Food Service Associate
Are you an energetic individual that thrives in a fast paced environment where you can interact with customers all day? If so, then we want you to join our team. . .. . .in the role of a Food Services Associate (FSA).
As a FSA, you will be responsible for ensuring exceptional customer service everyday by working in areas such as;
-providing kitchen help including; prep work, maintaining service stations -breakfast and lunch grill cooking -handling the cash register -kitchen and service counter cleaning including dishwashing
You must have a flexible approach to work, be able to multi-task and have outstanding communication
skills. Your culinary background and Safe Food Handling Certificate would be an asset.
This full-time opportunity is located in Burnaby, BC within a corporate environment.
To apply, please reply with your resume attached referencing "FSA --Burnaby" in the subject line of the email.
Dana Hospitality is an equal opportunity employer and we would like to thank all applicants for their interest. Only those applicants under consideration will be contacted. For additional information on our organization, please visit us at www.danahospitality.ca.
6.) Career Opportunities: Guest Hospitality Ambassador
(37210) Requisition Number 37210 - Posted 10/06/2014 - Canada - Shangri-La Hotel, Vancouver - Rooms -
Casual Worker
Shangri-La Hotel, Vancouver
DUTIES
Demonstrate a high degree of identity and strives to provide a 5 diamond/5 star experience to guests, providing Shangri-La hospitality from caring people.
Rotate between shifts in Front Desk and Service Centre, handling guest arrival and departures,
guest telephone inquiries and in-house shopping purchases.
Ensures compliance to all hotel policies, standards and core practices.
Maintains positive internal and external relationships, familiarity with local venues, attractions,
restaurants, events, and Shangri-La hospitality standards.
As true service Ambassadors, meets service expectations proactively, promptly, professionally,
with genuine care to attention and detail.
Actively demonstrates teamwork, safe work practices, open communication, accuracy in
transactions, respect, sincerity, helpfulness, courtesy and humility.
Perform check-in and escort guests to their rooms in accordance with core practices.
Perform cashier duties and check-out procedures.
Take part in room inspection process.
Ensure that all requests are prepared prior to guest arrival.
Assist in handling of guest complaints and ensure that proper follow up takes place.
Service Excellence – Genuinely warm presence, friendly, sincere nature, drive for service
excellence, internally proud, outwardly gracious and humble.
Detail oriented – Care and attention to details in a multi-tasking environment.
Hospitality Jobs Week Ending June 28, 2014
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Functional Knowledge – Familiarity with 5 star expectations for Front Desk, Reservations and
Switchboard procedures, systems and protocol.
Operational Competence –Familiarity with/ability to learn and follow SLa deliverables, SLV service
standards, programs, policies and procedures.
Communication – 100% English language proficiency, other languages useful.
Decision making- Able to prioritize, making prompt and reasonable decisions.
Problem solving –Adept at juggling multiple needs, calmly, respectfully, creatively and
successfully resolve problems, as required.
Emotional maturity – Interacts with others in a respectful manner, with demonstrated qualities of
sincerity, helpfulness, courtesy and humility.
Ethical and professional conduct – Fulfills responsibilities with highest integrity.
Undertakes other ad hoc related responsibilities, as required.
REQUIREMENTS
Minimum 2 years previous work experience in a similar capacity within an international world-class hotel of 4 stars or greater.
Previous Shangri-La Hotels and Resorts experience useful.
7.) Career Opportunities: ROOM ATTENDANT (37386)
Requisition Number 37386 - Posted 15/06/2014 - Canada - Shangri-La Hotel, Vancouver - Rooms -
Casual Worker
PRIMARY RESPONSIBILITIES
With personal commitment and an emotional sense of gracious hospitality, make the most positive impact
on guest experiences throughout all aspects of their stay by assisting colleagues and ensuring overall
cleanliness, detail, care and maintenance of guestrooms, maximizing the balance between Associate,
Guest and Owner satisfaction.
With high integrity, provides a 5 diamond/5 star experience to guests and provides SLa hospitality from
caring people
Maintain positive internal and external relationships and communicate with internal colleagues to
advise of guest service needs, items which require maintenance, issues or concerns in a prompt,
proactive manner as appropriate
Ensure compliance to all hotel policies, standards, procedures and practices
Clean, organize, restore and restock guest rooms or other areas of the hotel according to established
standards, with genuine care, attention and detail, using approved hotel products and equipment
Hospitality Jobs Week Ending June 28, 2014
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Restock and account for Minibar items in guest rooms
Ensure guestroom welcome amenities are delivered and retreated and replenished when needed as
per established policy
Account for inventory items and supplies used, replenishing as required and organize, stock and
maintain cleanliness of floor storerooms as well as guest areas
Actively demonstrates teamwork, safe work practices, open communication, accuracy in transactions,
respect, sincerity, helpfulness, courtesy and humility
Assist other Associates in Housekeeping, as requested and undertakes other ad hoc related
responsibilities, as required
The following is considered mandatory for this position:
Delight our guests at every interaction, with a genuinely warm presence, friendly, sincere nature, drive
for service excellence, being internally proud, outwardly gracious and humble
Great care and attention to detail in fast paced environment
Demonstrated need for exceptional order and cleanliness, passion for cleaning, is well-groomed with
good personal hygiene
Safely work with cleaning chemicals, lift up to 50 lbs, stand, reach, grip and exert steady-paced
mobility, able to push and pull carts or equipment weighing up to 250 lbs regularly throughout 8 hour
shift
Learn and follow Shangri-La and Housekeeping service standards, programs, policies and procedures
Able to follow through on direction, with minimal supervision
Able to comprehend, read, write and speak English including workplace policies, job instruction,
departmental and safety information
Able to prioritize, multi-task, help others; calmly, respectfully, creatively and successfully resolve
problems, as required
Interacts with others in a respectful manner, with demonstrated qualities of sincerity, helpfulness,
courtesy and humility
POSITION REQUIREMENTS:
Minimum 2 years previous work experience in a similar capacity
Demonstrated understanding for luxury hotel standards of service
Hospitality Jobs Week Ending June 28, 2014
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8.) Server- Restaurant | VAN000745
URL: http://bit.ly/VuvuAL
Description
Hyatt Regency Vancouver is seeking dedicated guest service oriented Part-time Restaurant
Server.
Restaurant servers are responsible for submitting guest menu selections and presenting these food and beverage preferences. The right person will gain menu knowledge and give recommendations from our compilation of cuisine and drink offerings. A Hyatt restaurant server will engage in casual conversation and create the restaurant experience by their style and service attributes. Other duties include general restaurant preparation and maintaining a sanitary environment. If you have experience as a server in a restaurant, we'd love to hear from you!
Shifts would vary depending on business and may start from 5:00am breakfast, with lunch
and/or dinner shifts until 2:00am. This position requires the candidate to be available for
afternoon/evening shifts including weekends and holidays.
Knowledge of Micros POS system and a second language would be an asset. Starting wage for
this position is $11.28 per hour plus gratuities, after 6 months wage is $13.16 per hour plus
gratuities, after 1 year wage is $15.04 per hour plus gratuities.
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who
are focused on providing authentic hospitality and meaningful experiences to each and every
guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of
outstanding rewards, where talent opens doors to exciting challenges in the hospitality
industry.
Hyatt associates work in an environment that demands exceptional performance yet reaps
great rewards. Hyatt has the best to offer in restaurant server jobs: Whether it's career
opportunities, job enrichment or a supportive work environment, if you are ready for this
challenge, then we are ready for you.
To search for other hotel jobs visit http://hyatt.jobs.
A true desire to satisfy the needs of others in a fast paced environment. Refined verbal communication skills. Must be fluent in the English language Must have physical stamina to lift moderate amounts of weight. Ability to stand for long periods of time. Must have Food Safe Certificate Must have Serving it Right Certificate Must be available to work Thursdays, Fridays, Saturdays and Sundays evenings Must be able to work statuatory holidays Must demonstrate proven qualities of a team player with leadership skills Must have superior customer service skills Must have good upselling skills Ability to adapt to a diverse and fast-paced environment Must be legally entitled to work in Canada
This is a great opportunity to get a start with Hyatt as a restaurant server. For immediate consideration of the restaurant server position, click Apply Now and complete an application for the restaurant server position on the Hyatt Careers Site! Primary Location: CA-BC-Vancouver
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