Hospitality Service Center (HSC) V2.6
Solution Presentation
Solution Overview
<50 100 >15010
Ho
tel t
ype
# Rooms
Ind
ivid
ual
Up
scal
e
Lu
xury Interface to 3rd party PMS
Check-in/check-outCall Accounting Call Control
Minibar postingMessaging SystemService TrackingRoom Status
Wakeup serviceInterface to Internet BillingPBX Interface
Online PMS SystemInterface to HSC ConnectCRMReservationGuest Folio Management
POSGraphical Room PlanningPackages & DiscountsNight Audit automationMini-bar management
HSC Cloud with/without HSC Connect
HSC Connect & Service Trackingwith external 3rd party PMS
Room GridPOSTelephone/Internet AccountingMessaging System
Service TrackingWorklistsRoom statusWakeup serviceMinibar posting
Entry simple Front Office System
Cloud
On premises
On premises
HSC Entry
HSC ENTRY
Guest PhoneDevice status
Guest PhoneMinibar input
Guest PhoneRoom status input
Guest PhoneDo Not Disturb
Call AccountingInternet Billing
Text Message WaitingIndication (MWI)
Guest Check-in/out
Guest Wake-up
ReportingIn-House / Voice / Data
Room Grid
HiPath 3000OSO LX/MX
OSBHiPath 4000
OpenScape 4000Asterisk
NFON central PBX
Other Types: Project Specific
PBX
High Speed Internet Access System
Rapid Response
Complaints
Engineering
HSC Mobile
MIS Reporting
ServiceTracking
Small hotels - Challenges
ICT as a tool to enhance efficiency by:
improving information processing (e.g., through guest history, arrivals and departures lists, etc.),
developing planning and control (through effective use of reports generated),
enhancing some work processes (by eliminating mundane tasks),
saving time and effort in a number of administrative functions (e.g., guest accounting, reservations, marketing), and
reducing costs (predominantly labor costs and specific jobs such as for example, night auditing).
Hospitality
ServicesCosts
HSC Entry – „All in One“ solution
• Room Grid (simple and intuitive usable GUI)
• Check-in / Check-out (Guest Name, Quick Check in via Room Number, COS, ....)
• Reservation (Group or Individual) with confirmation letter
• Do Not Disturb, Room Status, Messaging, Charges, Service requests
• Telephone Call Calculation for Guests/Rooms and Admin
• Internet Access and Accounting for Guests
• Cashier (Telephone and Internet Charges, Room Charge, ..)
• Integrated wake-up functionality with guest language announcement
• Integrated Hotel Voicemail
• Integrated Email messaging
• Reporting Capabilities (Work order list, Telephone reports, ...)
• Simple preconfigured configuration
• Integrated preconfigured Service Tracking
Room grid
One month backOne month forwardOne week back
One day back
One day forward
One week forward
Jump today Jump date
Quick check-in
Check-in with one mouse click
Reservation, Check-In, Walk-In
Change room state
Right click on the room state icon, and select new state
Wake–up call
Right click ocupation then choose wakeupDouble click wakeup icon field
Cashier
Reports
Telephony features - voicemail
Double or right click wakeup icon to access
guest voicemail messages
Mark messages as being read or forward them
to guest email address
Telephony features - messages
Double or right click messages icon to access
guest text messages
Mark messages as being read or create new
messages
Telephony features – DND & FWD
Right click DND field to
activate/deactivate DND for guest
phone
Right click FW field to
activate/deactivate Forwarding for
guest phone (e.g.. FW to voicemail)
Add on feature – events & seasons
Events and seasons shown on Room Grid
Service Tracking - Mobility loop
1. Guest Servicerequest
2. Operator centrallymanages requests, opensand forwards tickets
3. Mobile Service attendantreceive tickets on theirmobile device
4. System tracks timelyexecution, InformationSystem for reporting
Service Tracking
HSC Entry – Typical Configuration
Router with Internet Access
PBXHiPath 3000/4000OpenScape OfficeOpenScape Business
HSC ServerPhysical or Virtual Server
Room phone .. Room phone
Front Office workstation(Windows / Linux / Mac)With Java RE
Wireless AP forGuest Surf WLAN
HSC HotSpot serveroffice LAN on1st Ethernet Adapter
Surf LAN on 2nd Ethernet Adapter
HSC Connect
Check-in/out (Guest Name, VIP, Language Code)
Phone Status
Charges – Call Data Record (CDR)
HSC CONNECT
HiPath 3000OSO LX/MX
OSBHiPath 4000
OpenScape 4000Asterisk
NFON central PBX
Other Types: Project Specific
PBX
FidelityHSC Cloud
Fidelio Protel
Amadeusetc.
PMS
Remote Mini-bar Input
Remote Room Status Entry
Data flow HSC Service Tracking
Wake-up Service
Do Not Disturb (DND)
Message Indication (MWI)
Rapid Response, Complaints, Engineering, HSC Mobile, MIS Reporting
„At Your Service“ Hotel Switchboard
Caller Queue
At a glance: Guest
Name, VIP Code,
Language
Call Control functions
Freely configurable
Direct Call Buttons
Guest / Room Telephone book with:
• Guest name and Room
• Guest language
• Guest VIP Code information
• Room Status
• Room Phone Status
• Guest messaging and wakeupPMS and PBX
Interface status
HSC Connect – Technical Overview
HiPath 3000
HiPath/OpenScape 4000
OpenScape Office MX/LX
OpenScape Business
OpenScape Voice
FreePBX Asterisk
NFON central PBX
Other Types: Project Specific
HSC Cloud PMS
HSC - Client
HSC - Server
PBX Guest Rooms
3rd party PMS 3rd party Applications
Micros Fidelio (Opera)
Amadeus / Hogatex
HIS / Optims
Protel
Fidelity
…
JDS
OpenScape Xpressions
FCS
TMS - ComTelco Horizon@v.
FCS - WinSuite
TMS - ComTelco Voicelink@v.
Tiger / Innovations
PMS Interface
Call Accounting Interface
Voice Mail Interface
Wake Up Interface
File Interface (ODBC / TXT)
GSM Interface
Basic Call Calculation
HSC integrated messaging
Wake Up / Room St. / Minibar
Voicemail
CTI PBX Interface
Backup slides
History & Positioning
TDM
portfolio
Early IP
portfolio
Target
Hotels
Current
SIP enabled
HSC
portfolio
Low-end hotel
Segment
Only basic F/O features
(<50 rooms)
Small size hotel
Segment
with need of F/O
(<50 rooms)
Mid-sized individual hotels
Segmentwith need of 3rd party F/O /
Reporting / Service Tracking
(<100 rooms)
Large individual and chain hotels
Segment3rd party PMS / Call Control / Reporting
Service Tracking
(>100 rooms)
HHSC Entry V2.5 HHSC Connect V2.5 HHSC Professional V2.5
Caracs Desk / Hotel Entry Caracs Inn / Hotel Standard Caracas Link / Hotel Advanced
HSC Entry V2.6
HSC Cloud V2.6
HSC Connect V2.6
Basic F/O + HSIA Interface
Ease of use with HSC Entry Room Grid
POS, Guest Folio Management, Worklists,
Service Tracking, Internal Advanced Messaging
System
Interface to 3rd party PMS Systems
Interface to 3rd party PMS Systems
Call Control
Service Tracking
Queue Handling
Interface to 3rd party PMS Systems
Interface to 3rd party PMS Systems
Queue Handling
Internal Advanced Messaging System
Interface to HSC Cloud
Call Control
Service Tracking
Online PMS System
CRM
Guest Folio Management
Graphical Room Planning
Night Audit automation
Interface to HSC Connect
Reservation
POS
Packages & Discounts
Mini-bar management
Hotel application implemented as a
system-specific functional expansion
for Hicom 100E and Hicom 150E
Windows based Hotel application for
medium-sized hotels with basic
hospitality requirements (check in/
out, call charge billing, wake-up
service)
Building blocks Entry & Connect
HSC EntryConnect
Property Management SystemCheck In/Out Minibar
Name Room status
Wake Up Call Accounting
DND Messaging
Internet AccessHSC HotSpot
Voicemail System
PBXHiPath 3000
HiPath 4000
OpenScape Office
OpenScape Business
OpenScape Voice
FreePBX Asterisk
NFON central PBX
Other Types: project Specific
Wakeup System
Call Accounting
Client Console
Open System
HSC Server
HSC
Mobile
HSC
Hot Spot
HSC PMS
as Cloud
service
Voicemail
Integration
HSC internal
VoicemailCall
Accounting
HSC internal
Accounting
HSC – Internal modules
External applications
Service
Tracking
HSC
MIS
HSC
Attendant
Console
External
PMS
Fidelity
PMS
Further info
http://www.mais-systems.de
HSC demo bundle including documentation is available for testing and demonstration purposes.