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Hotel consult ppp 04 4 principles for delivering excellent service f

Date post: 17-Jul-2015
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Four Practical Principles for delivering: 1 www.hotelconsult.org [email protected] Excellent Customer Service
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Page 1: Hotel consult   ppp 04 4 principles for delivering excellent service f

Four Practical Principles for delivering:

1 www.hotelconsult.org [email protected]

Excellent Customer Service

Page 2: Hotel consult   ppp 04 4 principles for delivering excellent service f

2

1. Make Eye Contact 2. Smile intently to the Client 3. Greet the Client with enthusiasm 4. Offer to Help!

www.hotelconsult.org [email protected]

Page 3: Hotel consult   ppp 04 4 principles for delivering excellent service f

3

1. Make Eye Contact

www.hotelconsult.org [email protected]

Page 4: Hotel consult   ppp 04 4 principles for delivering excellent service f

2. Smile intently to the Client

4 www.hotelconsult.org [email protected]

Page 5: Hotel consult   ppp 04 4 principles for delivering excellent service f

3. Greet the Client with enthusiasm

5 www.hotelconsult.org

[email protected]

Page 6: Hotel consult   ppp 04 4 principles for delivering excellent service f

4. Offer to Help!

6 www.hotelconsult.org [email protected]

Page 7: Hotel consult   ppp 04 4 principles for delivering excellent service f

Quality :

Are you interested in improving the Quality of your “Small and Independent” Hotel, B&B or restaurant?

Call now or e-mail for a free presentation!

7

We will schedule your TIPlan according to your budget and available time!

"you can't improve what you don't measure“ W. Edwards Deming

“you can't manage what you don't measure“

annonymous

is a commitment for everybody in your organization, at ALL levels, all the time!

www.hotelconsult.org [email protected]

Page 8: Hotel consult   ppp 04 4 principles for delivering excellent service f

Big Solutions for the “Small and Independent” Hospitality Entrepreneur!

Conceptualization Design Pre-opening FF&E Opening Remodel ing QA Audits – Service and Product Executives Coaching for owners and managers Conferences Seminars Workshops Learning Circles Marketing Plans Food & Beverage

HotelConsult Honduras: (504) 9957-8605 USA: (786)292-3141

[email protected] www.hotelconsult.org Skype: emilio.vargas.hotelier Twitter: @hotelconsult

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Page 9: Hotel consult   ppp 04 4 principles for delivering excellent service f

Thank you for your Time!

HotelConsult

Big Solutions for the “Small and Independent”

Hospitality & Restaurant Entrepreneur.

We help you to:

Plan. Resolve. Implement. Measure. Win!

Contact:

Emilio VARGAS

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www.hotelconsult.org [email protected]


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