Amélie Quévreux

Reputation Management

Reputation management is

“the practice of understanding or influencing an individual’s or

business’s reputation”.

Hotel Reputation Management

Hotel Reputation Management includes leveraging guest feedback from the social web to improve their hotel’s performance and therefore their revenue.

“93% of hotel guests are influenced by reviews, and the majority of them won’t book a hotel without them. But with the average person visiting more than a dozen websites prior to booking a room, managing your online reputation can be difficult and time-consuming.” ReviewPro

Its importance !Hotels need to have reputationmanagement more than most othercompanies. Think about it. Hotels havehundreds of rooms to fill daily, whichmeans they have thousands of customersgoing in and out of their location every week.Every room that isn’t filled is lost money for thehotel. Throw in the process of people leavingreviews online and the massive competition inthe hotel industry,

a hotel’s reputation is everything!

Reputation Management companies and their services to hotels: TRUST YOU

Radisson Blu Boulogne By TrustYou !

Reputation Management companies and their services to hotels: REVIEW PRO

This company « enables hotel companies to efficiently aggregate, organize and manage their online reputation and presence in leadinf social media sites. It provides the analysis, customer intelligence, competitive benchmarking and reporting needed to help hotel professional, more effectively manage their organization. »