HOUSEKEEPING DEPARTMENT
UMN DORMITORY
Industrial Placement Report
Name : Michael Florentino
Student ID : 00000036174
Program : Hotel Operations
Faculty : Business
UNIVERSITAS MULTIMEDIA NUSANTARA
TANGERANG
2020
INDUSTRIAL PLACEMENT REPORT VALIDATION
HOUSEKEEPING DEPARTMENT
UMN DORMITORY
BY
Name : Michael Florentino
Student ID : 00000036174
Faculty : Business
Program : Hotel Operations
Tangerang, 14 December 2020
Advisor: Examiner:
(Dr. Ringkar Situmorang, B.Sc., MBA) (Adestya Ayu Armielia, S.ST.M.Si.Par)
NIDN. 0328107302 NIDN. 0323128505
Acknowledged by,
Head of Hotel Operations Department
(Oqke Prawira, S.ST, M.Si.Par)
NIDN.0428108007
i
NON-PLAGIARISM DECLARATION FORM
Hereby, I:
Name : Michael Florentino
Student ID : 00000036174
Program : Hotel Operations
Who have conducted an Industrial Placement at:
Hotel : UMN Dormitory
Department : Housekeeping
Hotel Address : Jl. Pd. Hijau Golf Raya, Cihuni, Kec. Klp. Dua, Tangerang, Banten 15810
Training periods: July- November 2020 (5 Month)
Advisor : Dr. Ringkar Situmorang., B.Sc., MBA
Confirm that this report is my own work, is not copied from any other person’s work
(published or unpublished), and has not previously submitted for assessment either at
Universitas Multimedia Nusantara or elsewhere. Every citation and quote from different
sources has been mentioned at Bibliography part in this report. If one day, a fraud in found
in the report or in the industrial placement, I accept to receive the sanction, which is failing
in Industrial Placement subject.
Tangerang, August 10th, 2020
Michael Florentino
00000036174
ii
ABSTRACT
The Industrial Placement aims to increase the writer’s knowledge and skill in the
Housekeeping Department. The location of the Industrial Placement is the dormitory of
Universitas Multimedia Nusantara at Gading Serpong, Tangerang. It started from 7th July
2020 and ended on 23rd October 2020.
The Dormitory provides the resident a place to stay near the campus. It facilities the
student lounge, laundry, and cafeteria. The writer had to maintain cleanliness in the
dormitory area as part of the job description given from the manager.
This report contains the details about the facilities, job description, and suggestions
for the dormitory. The writer hopes this report can be useful for the readers.
Furthermore, the reports contain the details of rules and regulations during the
Industrial Placement Program. The report describes the details about activities during the
Industrial Placement Program. The writer hopes this report can be a reference for juniors
who wants to do an Industrial Placement Program in this Dormitory.
Keywords: Industrial Placement Program, Housekeeping Department, UMN Dormitory.
iii
PREFACE
This report is made to fill the requirement at the third semester of Hotel Operations
Program in Universitas Multimedia Nusantara as Industrial Placement Program. it contains
four of the chapter what the writer got the experience. The writer did an Industrial Placement
at Dormitory Universitas Multimedia Nusantara for four months starting from 7 July 2020
until 30 November 2020.
First, the writer would like to say thanks to Mrs. Evy Novita R., the manager of
Universitas Multimedia Nusantara Dormitory, and Mr. Fahreza Egiyansyah as a supervisor,
and all staff at UMN Dormitory, who help to teach the writer patiently about basic cleaning
procedures.
Second, Dr. Ringkar Situmorang., B.Sc., MBA, as my Industrial Placement report
supervisor, for helping the writer to complete the Industrial Placement report, and monitoring
the situation in the dormitory. Thank you for hearing all the complaints and making sure that
the writer obtained the experience. Thank you to the classmates who always support the
writer.
Third, thanks to God and the family of the writer who always supports the writer, and
give the knowledge and opportunity to take over since the writer born until the writer finished
the Industrial Placement program.
Finally, the writer hopes this report can be useful for the juniors at Universitas
Multimedia Nusantara, Hotel Operations program. The writer hopes that they can gain a
better amount of knowledge about this hotel industry by reading this report on the Industrial
Placement Program.
Michael Florentino
NIM. 00000036174
iv
TABLE OF CONTENT
COVER PAGE
NON-PLAGIARISM DECLARATION FORM .................................................................... i
ABSTRACT ........................................................................................................................... ii
PREFACE .............................................................................................................................. iii
TABLE OF CONTENT ........................................................................................................ iv
LIST OF TABLE .................................................................................................................... v
LIST OF FIGURES ............................................................................................................... vi
CHAPTER I INTRODUCTION ............................................................................................ 1
A. Background ................................................................................................ 1
B. Purpose ....................................................................................................... 2
C. Period and Procedures ................................................................................ 2
CHAPTER II GENERAL DESCRIPTION ............................................................................ 4
A. Hotel’s Profile ........................................................................................... 4
1. History .................................................................................................... 4
2. Facilities ................................................................................................. 5
B. Organizational Structure ............................................................................ 9
CHAPTER III TRAINEE PERFORMANCE ...................................................................... 12
A. Placement and Coordination ................................................................... 12
B. Job Description ......................................................................................... 13
C. Problems and Solution ............................................................................. 14
CHAPTER IV CONCLUSION AND RECOMMENDATION ........................................... 15
REFERENCES (APA STYLE) ............................................................................................ 17
APPENDIX .......................................................................................................................... 18
v
List of Tables
Table 2.1 Room types ........................................................................................................... 6
Table 2.2 Food and Beverage Outlet ...................................................................................... 7
Table 2.3 Facilities at UMN Dormitory ................................................................................. 8
Table 2.4 Working Table ...................................................................................................... 13
vi
List of Figures
Figures 2.1 UMN Dormitory Building .................................................................................. 4
Figures 2.2 Building A, B Dormitory UMN ......................................................................... 5
Figures 2.3 Building C Dormitory UMN .............................................................................. 5
Figures 2.4 Single Bed Room ................................................................................................. 6
Figures 2.5 Double Bed Room ............................................................................................... 6
Figures 2.6 Pantry Area .......................................................................................................... 7
Figures 2.7 Canteen Area ....................................................................................................... 7
Figures 2.8 Lobby A ............................................................................................................... 8
Figures 2.9 Lobby B ............................................................................................................... 8
Figures 2.10 Laundry Area ..................................................................................................... 8
Figures 2.11 Parking Area ...................................................................................................... 9
Figures 2.12 Basketball Court ................................................................................................ 9
Figures 2.12 Structure Organization ..................................................................................... 10
18
APPENDIX
1. Gardening
2. Ceiling cleaning
19
3. Dusting
4. Sweeping
20
5. Mopping
6. Toilet Cleaning
21
7. Brushing
8. Spotting
22
9. Brushing Machine
10. Window Cleaning
23
11. Cleaning locker room
12. 1st-day internship at Dormitory
24
ACCEPTANCE LETTER
25
KM 1
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KM2
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KM 3
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KM 4
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KM 5
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KM 7
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KM 8
